Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
Screen went out less than 30 days, 14 day in-store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen went bad in 23 days. Had about a 6 inch spot from top to bottom that went out playing black and white only. Took back to store, found out they only cover it for 14 days. Had to buy a $50 plan to be able to return and get a different tv, they refused to swap even talking to a manager amd stating it went out in less than 30 days!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thanks for your review. We're sorry to hear about the screen issue and the return experience. For further assistance and support options, please contact our team at 800-421-1404. They’re here to help.
- Shiela | Pioneer Support
- Pros mentioned:Picture quality
Frustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing I can say is it has a great picture. It doesn't stay connected to the wifi and we have to restart it almost everyday to reconnect. We can't download any extra apps. It's pretty frustrating.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Good but slow software
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great for the price and size. Glad Pioneer is making TVs again. The UI is a little laggy but the remote is great.
I would recommend this to a friend- Pros mentioned:Ease of use
Unhappy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not turn on regularly, updates have to be done by a USB and not directly through the internet linked to the TV. Nice display and easy to figure out the functions but its got issues that make it completely unbearable.
No, I would not recommend this to a friend Decent tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv. But it was a good price. Cant complain other than some apps it freezes and still plays audio, then speeds up to get back in sync
I would recommend this to a friendSubtitles problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't access to external subtitles, it does no work
No, I would not recommend this to a friendIt's dead.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost two years to the date of purchase and it simply won't turn on. The outlet functions, the remote functions. The TV will not respond to the power button.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re sorry to hear that your TV is no longer powering on after nearly two years of use. We understand how frustrating this must be, especially since the outlet and remote are functioning. We recommend reaching out to our support team so we can troubleshoot further and explore possible repair or replacement options. Your experience is important to us, and we want to ensure you’re taken care of.
Ed - Pioneer Support
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not cable ready. Sales staff argues that all tvs are cable ready. Returned and bought a samsung . Of courseit cost 200 dollars more but now i have cable. Probably will not buy in superstition springs mall again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello TerryG. Thank you for sharing your experience. We’re sorry to hear the TV didn’t meet your expectations regarding cable compatibility. We understand how frustrating that situation must have been, and we appreciate your honest feedback. Your input helps us identify areas where we can improve both product clarity and customer experience.
Keith | Pioneer Support
- Cons mentioned:Connectivity
Disconnects from internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price, only issue is it disconnects from the Internet occasionally on its own.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MarquitaH,
Thank you for the feedback. We do apologize the internet disconnects occasionally. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Connectivity
Do not buy it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV, it's made by cable companies to get more money out of you. External HDMI sources do not work properly.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Can only screen mirror wirelessly with Airplay?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Restricted to airplay, you have to use a USB to use screen mirror with a Samsung.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi John, I get how limiting that can feel. For more details on screen mirroring options and compatibility, please give Pioneer Support a call at 800-421-1404. They’ll be happy to assist.
— Shiela | Pioneer Support
Pioneer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this Tv It’s always saying you have headphones on When you don’t so no volume Try to get help from Best Buy they don’t do any thing about it. Called pioneer the can’t help me Purchase this in April 2025 Ridiculous
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Athggijdyhggg. Thank you for sharing your experience. We’re sorry to hear about the issue with the headphone detection and the difficulty you’ve had getting support. That kind of inconvenience is frustrating, especially when you've already invested time and effort trying to resolve it. Your feedback is important and will be shared to help improve service and product reliability moving forward.
Keith | Pioneer Support
- Pros mentioned:Picture quality
good image and sound but
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good image and sound but I couldn't put the streaming in Mexico.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RosariogB! Thank you for sharing your feedback about the Pioneer 43" Class LED 4K UHD Smart Xumo TV. I apologize for any inconvenience you experienced with streaming in Mexico. We understand how frustrating it can be when a feature doesn’t work as expected. Rest assured, we take your feedback seriously, and we will make it right. Please consider reaching out to our customer support team at 1-800-421-1404 for further assistance covered by the manufacturer’s warranty. We appreciate your patience and value your satisfaction.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Would not purchase Xumo tv again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say not one of my better purchases. Kept cutting in and out. Ended up returning and purchasing another brand.
No, I would not recommend this to a friendSlow ui
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok.. super slow UI... its ok if you want to plug in your own media player.. like chromecast tv or something
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the worst TV I have ever purchased, and unfortunately, I bought two. My son opened an early Christmas gift and wouldn't connect to the internet. The following day, my other son opened his and guess what wouldn't connect to the internet. After some research, it turns out this TV has been discontinued. I wonder why.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Brittany,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Pioneer ,55
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not what I was expecting but overall a nice television but not compatible with things I have
I would recommend this to a friend- Cons mentioned:Remote control
Horrible!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please dont buy this tv, the power button or the remote dont work, you can find a better option than this
No, I would not recommend this to a friend Great TV - XUMO is terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying it and setting it up - it requires XUMO to be set up. What can go wrong? XUMO asks you to enter a 4 digit code and there is NO WAY to reset the TV to take off XUMO so I can play things like Paramount Plus!
No, I would not recommend this to a friendSlow OS
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not worth buying. The operating system is soooo slow
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Dear Customer, thank you for sharing your feedback. We’re sorry to hear that the operating system on your Pioneer 43" Class LED 4K UHD Smart Roku TV has been running slowly. We understand how frustrating performance issues can be, and your comments help us identify areas where we can continue improving our products and overall customer experience.
Rafay | Pioneer Products