Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
Pioneer tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price at the moment for the kids . Volume system sucks doesnt sound loud untill it hits volume 60
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. It always disconnects from the internet. Sometimes it doesn’t even turn on even if press the power button on the remote or on the tv itsled
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the issues you're experiencing with your Pioneer 55" Class LED 4K UHD Smart Xumo TV, JuanC. Frequent internet disconnections and power issues can be very frustrating. Please ensure your TV is within range of your Wi-Fi router and that the power cord is securely connected. If the problems persist, our customer support team is ready to assist you further. Thank you for bringing this to our attention. Patricia | Pioneer Support
wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.omg this t.v has a amazing sound system. also was the per fit in my car to take home
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TabuT, thank you for taking time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Hearing your feedback is important to us so we will be able to continue improve the quality and efficiency of this TV. If there is anything that we can assist you with, please contact us at (888)287-7658 for further assistance. Ivy | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Great for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean what do you expect for $200? I basically got what I paid for. It’s a decent TV just nothing special.
I would recommend this to a friendNot DIRECTV compatible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the fact that we can’t use our DIRECTV stream on it. We were not told this when we discussed the item.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, Neto88. We are sorry to hear that the Pioneer 55" Class LED 4K UHD Smart Xumo TV does not support DIRECTV Stream as expected. We understand how important it is for customers to have access to their preferred streaming services, and we appreciate you bringing this to our attention. Your input helps us continue improving our products and providing the best possible experience. Tine | Pioneer Support
Awful Software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a piece of junk. The remote would take 32 seconds to turn on the TV, the TV came without any usable apps, the TV download/setup process would take 4 minutes and 52 seconds and then fail. I cannot do anything at all with this TV. I also learned that, even if things had worked properly, I would later be forced to do manual updates with a USB drive down the road. Ridiculous for 2025. Returning immediately and not buying another Pioneer TV. Awful experience.
No, I would not recommend this to a friendthis is the worst TV ever made
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is thr worst TV i ever bought. I bought the first one and got a black screen with no text on it when I set it up. I returned it, waited 3 days for the delivery of a 2nd one, and got the TV to display Pioneer when I set up and went BLANK again after that, No pictures. Just a black screen. So ridiculous. Called Customer support and they were clueless, asking me to change the battery of the remote that came in brand new with the TV, I did and nothing changed. I took it back to buy a 65 in LG instead, I will never buy Pioneer again.
No, I would not recommend this to a friendBrand response from Chelsea, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the trouble you experienced. It's possible this is related to your local network configuration. To assist you better, we put together this support article to help troubleshoot: https://www.xumo.com/support/troubleshooting/I-dont-see-app-icons-or-images-on-the-home-screen-what-do-I-do. Plus, our support team is available around the clock at tv.xumo.com/support. Hope this helps!
Disappointing Experience – Wouldn’t Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a while and it’s been frustrating from the start. The interface is slow and glitchy, apps crash or don’t load, and the picture quality is just okay. Remote is laggy and the overall user experience feels cheap. Regret the purchase—spend a little more for something better.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the TV has not met your expectations and that the interface, app performance, and remote responsiveness have been frustrating. We understand how important a smooth and reliable user experience is, and we regret that this product did not deliver that for you. Your feedback is valuable and will be shared with our team to help improve future models and support services. Keith | Pioneer Support
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not bad but the problem is I can’t download more apps
No, I would not recommend this to a friendBB is very bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give no stars if possible. I had to purchase this tv because BB would not send me a remote for a busted xumo, despite the fact that i've spent THOUSANDS at BB. This "back up" tv is the VERY LAST item I will EVER buy from the very bad people (I'd use stronger language, but I"m not the Orange Jesus. Unless and until I ever receive that remote, I will forever bad mouth your company. Go jump!!
No, I would not recommend this to a friendDon’t like you can not download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t download on this television and that one thee most important feature
No, I would not recommend this to a friendGreat TV except it kept resetting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen/display was great, connectivity great, built-in features great. Unfortunately, once installed, the TV would randomly power off and disconnect from WiFi, essentially resetting. I had purchased online and the local store took the item back since it had only been used for a total of 25minutes.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JamesS,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Inexpensive dumb TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a dumb tv, this one is for you. Xumo TV allows you to play free tv, Apple AirPlay is a pain as well.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, DanW! We're glad to hear that you're making use of the free TV feature with Xumo TV. Your insights on Apple AirPlay are appreciated, and we'll take them into consideration. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy your new TV! Jeth | Pioneer Support.
mel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound not in sync lips move sound is delayed
No, I would not recommend this to a friendPioneer 55in 4k TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is average and color is okay. This is a pretty much a no frills TV
I would recommend this to a friendDefective TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is not compatible with a sound bar. When a sound bar is hooked up to it, it cycles through the Input options and stay on sound bar, not showing anything. It also turns on independently. We found it on 3 different times, once when returning from work and twice in the middle of the night. It was on the screensaver when we discovered it each time so we don’t know how long it had been on.
No, I would not recommend this to a friendWifi and streaming issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wairing to hear back from company. It keeps kicking me out of streaming. My wifi is great and I dont have any problems with my tv in bedroom. It will disconnect about 7 or 8 times while streaming. I live alone and dont stream multiple things at once. I dont have cable.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear about the streaming issues you’re facing with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. It sounds very frustrating, especially since your Wi-Fi works well with other devices. We understand how important reliable streaming is, especially without cable. We hope the company gets back to you soon with a solution. If you need any further assistance or have any other questions, please don’t hesitate to reach out. We’re here to help!
Laggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sorta dislike this tv due to its lag takes a long time to react and speakers sound bad after cerain amount of volume
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for reaching out and sharing your feedback about your Pioneer 55" Class LED 4K UHD Smart Xumo TV. I’m sorry to hear that you’re experiencing lag and sound issues with your TV. We strive to provide a great viewing experience, and your concerns are important to us.
For the lag, there are a few troubleshooting steps that might help improve the responsiveness of your TV. You can try clearing the cache on the apps you use most frequently, ensuring the TV firmware is up to date, or even resetting the TV to its factory settings if necessary.
Regarding the sound quality, if you're experiencing distortion at higher volumes, it may help to adjust the sound settings in the menu or consider using external speakers or a soundbar for enhanced audio performance.
If these suggestions do not resolve the issues, please feel free to reach out to us directly for further assistance. We’re here to help!
Junk tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and it worked the first time I turned it on and used my Apple TV. Next time it would t turn on at all. When it finally did, I couldn’t get any video to come through on any HDMI input. Tried my Apple TV on another tv upstairs and it worked. Tried the pioneer tv again and no luck. Returned tv to the store. After 20 presses on the remote the tv finally turned on for the staff member. Glad I returned this junk tv.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Pioneer TVs do not connect to the internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV buying experience ever bought and returned 2 that did not work before going back to an off brand TCL that worked great. Pioneer TVs do not connect to the internet
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about your disappointing experience with our Pioneer TVs. Ensuring our customers receive top-quality products is our utmost priority, and it's disheartening to learn that we fell short in this instance. We appreciate your feedback, as it helps us identify areas for improvement. We're continually working to enhance our products and services, and we'll certainly take your experience into account. If there's anything we can do to assist you further or if you have any additional feedback, please don't hesitate to reach out to us. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909