Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Terrible internet connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible internet connection ... will lose connection several times a day
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Robert! Thank you for sharing your feedback. We're sorry to hear that you're experiencing a terrible internet connection with your Pioneer Xumo TV. We'd like to help resolve this for you.
To troubleshoot this issue, please reach out to our customer support team at 1-800-421-1404. They can provide specific steps to help improve the stability of your connection.
- Shiela | Pioneer Support
Worst tv I’ve ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps freezing and apps run slow. This problem didn’t start happening until week 2 and it was too late to return as Best Buy only gives you 15 days for returns. Very unsatisfied with this tv.
No, I would not recommend this to a friendBad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged wen delivered or was in the condition it was wen delivered. In the bottom left it was 3 big bright lights that got brighter wen it got dark
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We’re disappointed to hear about your negative experience, Wasnotsatified. We’ll investigate and take corrective measures. - Carl | Pioneer Products
awful purchase and treatment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item that was labeled in excellent condition. The screen was broken badly so the television was useless. I returned it immediately with the receipt. The young man was insulting and acted as if I was trying to pull something. All the info matched on the box and receipt. However he continued to be skeptical. I was insulted and purchased my new television elsewhere.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi bmedic1999,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
replaced twice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has been replaced twice within the warranty, but I like pioneer products
I would recommend this to a friendPioneer 55" 4K UHD Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video and audio was out of sync. We had to keep going out and back into the channel. We returned because of this issue.
No, I would not recommend this to a friendBrand response from Dina, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the trouble you experienced but we're here to help. Please visit us at tv.xumo.com/support, our support team is available around the clock and would be more than happy to assist. Hope this helps!
Pioneer is not great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought April 13th and it is now no good. Lasted six months and started flickering. The manufacturer sent a tech out from geek squad and now we are just waiting. My opinion, if you are able just spend a little extra and get a better higher quality tv.
No, I would not recommend this to a friendPicture quality not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was not what I expected. Returned for another option.
No, I would not recommend this to a friendIt worked for 9 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke less than one year of having it, guess you get what you pay for
No, I would not recommend this to a friend- Cons mentioned:Connectivity
No Wifi connectivity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect to WiFi been trying multiple times and no luck will have to take it back to the store
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Adrian! I am sorry to hear that you are experiencing difficulty connecting to WiFi, I understand how frustrating that can be. We will make it right by offering assistance covered by the manufacturer's warranty, please call 1-888-287-7658 so we can address this issue promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
New to pioneer product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sound is off, cut in and out simplifying your instructions
No, I would not recommend this to a friendThe best for kids in bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you familiar with roku system, don't buy it, you will find it difficult to use
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi EbrahimA, thanks for sharing your feedback. It sounds like the transition from a Roku system to the Pioneer 55" Class LED 4K UHD Smart Xumo TV has been challenging for you. Different smart TV platforms can definitely have a learning curve.
If you need any tips or help navigating the Xumo system, feel free to ask. Patricia | Pioneer Support
Blocks Plex server
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Xumo does not allow the Plex app to stream your own files from your own server.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We understand how important it is to have access to your personal media, and we appreciate you pointing out the limitations with the Plex app on Xumo. Your feedback helps highlight areas where improvements can be made to better support user needs. Keith | Pioneer Support
Exchanging for something else.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this connected to our wireless internet or ethernet. There is something within that would not allow. I had to add a amazon firestick to get it to work
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear about the difficulty you experienced trying to connect the device to your wireless internet or ethernet. We appreciate your feedback and apologize for any inconvenience caused. It is great to hear that you found an alternative solution by adding an Amazon Firestick to get it to work. If you have any further issues or questions, please do not hesitate to reach out to us for assistance. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought late January and 5 months in there is a huge line running through the right side. Super disappointed in it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, LeislM, for sharing your experience. We're truly sorry to hear about the issue with your TV and understand how disappointing this must be. Your feedback is important, and we’ll make sure it’s shared with the right teams. Tine | Pioneer Support
- Cons mentioned:Software
Apps Freezes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV, however Xumo software needs a lot of improvement as few apps constantly keep freezing and its very annoying...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi EderU,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Should have got a RoKu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay. The setup was a little nerve-wracking. I dont like that you cant add apps to the tv. I should have returned it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TiffanyW, we apologize for the inconvenience you experienced during setup and for any dissatisfaction with the TV's app capabilities. Your feedback is valuable to us, and we're sorry that the TV didn't fully meet your expectations. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help address any issues and ensure your satisfaction. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Worst tv I ever bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read very good reviews but overall it’s not good bang for your buck, you pay what you get. Having it less than a month it’s completely turns off makes Odd noises, I did my research thinking it was a good choice since it was in my budget an for a tv that’s 4K why wouldn’t you. I’ll say invest in a name brand that will last you years. I reached out to my local Best Buy for help a they just brushed me off.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Edward! I truly empathize with your situation regarding the Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s incredibly frustrating to encounter issues like the TV turning off and making odd noises after such a short period of use. I understand that you carefully researched and selected this TV, hoping for a reliable choice within your budget. It’s disappointing when a product falls short of expectations. I apologize that your local Best Buy didn’t provide the assistance you needed. Please know that this is an isolated issue, and most retailers typically offer a return and exchange policy within 15 days.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Downloads Not Allowed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bou g t this TV because I bought the same one only a 50 inch about a year ago.The new model has Xumo instead of Fire so you're not able to download any apps and only have the few that come pre-installed on the tb.
No, I would not recommend this to a friend- Cons mentioned:Software
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on/off all the time, just freezes. The only way to get it to work is by unplugging. Will return
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team..
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US