Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
No PLEX Slow and buggy software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t access personal media on plex app its locked down because of an agreement between xumo and plex and tv software is slow and lagging i would expect the tv to start lagging a year after purchase and not be this slow on first time use picture quality is bad and washed out
No, I would not recommend this to a friendGet what you pay for
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fee based, requires you to pay XUMO fee to set up TV, will not allow you access main menu without or use your phone you start it requires you to talk to there sales department. If you only need as a gaming monitor this might work if you don't expect great picture, Picture is not good, Do not recommend. Best Buy is a great store and I don't blame them.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We genuinely value your insights, as they help us improve our products and services.
I apologize for the inconvenience you've experienced with the setup process and the picture quality. It’s concerning to hear that the TV did not meet your expectations, especially regarding the use of Xumo and the accessibility of the main menu. We strive to provide a seamless user experience, and your feedback will be taken into consideration for future updates and improvements.
If you have any specific issues with the picture quality or setup that you would like to discuss further, please feel free to reach out to our customer support team. We're here to assist you and ensure that you have the best possible experience with our products.
Thank you once again for your feedback, and we appreciate your understanding.
Not compatible with DirecTV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't download the DirecTV app to this TV. A waste of $200 since im past the return deadline.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Jsikes, for sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating it can be when a specific app isn’t available, especially if it impacts your viewing preferences. While the Xumo platform offers a wide range of streaming options, app availability may vary depending on provider compatibility. We appreciate your feedback and will continue working to improve the experience for all users. Tine | Pioneer Support
Short life span.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even make it 3 months and the picture is going out right in the center of the tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello JonathonS. Thank you for bringing this to our attention. We’re sorry to hear about the issue with the picture quality and understand how frustrating that can be. Your feedback is important and helps us work toward better reliability and performance in our products.
Keith | Pioneer Support
No good speakers go out. Doesn’t have all apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good. Does not have a lot of the apps that o normally use had to be additional equipment ie. Roku. To even watch my subscriptions. The sound goes completely out at times I have to power drain the tv to get the sound to work again didn’t notice this until my 14 day return window was closed, I guess if I knew I was selling bad electronics I would have a 2 week return window as well. I plan on getting a replacement when the sound stops all together
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the challenges you've encountered with our product. Your feedback is valuable to us, and we apologize for any inconvenience caused by the limited app availability and sound issues you've experienced. Ensuring seamless functionality and a wide range of app options is important to us, and we understand the frustration of having to use additional equipment to access your subscriptions. Regarding the sound issue, please know that we take product quality seriously, and we'll do everything we can to assist you in resolving this matter promptly. We're committed to your satisfaction and would be more than happy to explore options for a replacement or alternative solution that meets your needs. Please don't hesitate to contact our customer support team for further assistance. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
awful purchase and treatment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item that was labeled in excellent condition. The screen was broken badly so the television was useless. I returned it immediately with the receipt. The young man was insulting and acted as if I was trying to pull something. All the info matched on the box and receipt. However he continued to be skeptical. I was insulted and purchased my new television elsewhere.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi bmedic1999,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Don’t Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awful. I’ve not even had it 6 months, it has the worst built in WiFi. Always drops connection yet devices in the same room are fine. Requires manual updates, insane as a “smart tv”. Would not recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re sorry to hear about your experience with the TV’s WiFi performance and update process. We understand how frustrating it can be when a product doesn’t meet expectations, especially when other devices in the same environment work well. We take your comments seriously and will use them to help improve our products and services moving forward. Keith | Pioneer Support
Just don’t purchase tvs from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not for sure if I am being pranked or what but this is the second tv within the last 9 months that I’ve bought from Best Buy that has issues. The first time I thought it was a glitch but this time I feel like they are just selling tvs just to get your money. This tv is trash. It glitches & it’s slow retrieval of data. I looked at the return info & it states it’s no longer returnable.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear about your experience with our products. We take customer satisfaction very seriously and we apologize for any inconvenience this may have caused. We strive to provide high-quality products and exceptional service, and we will take your feedback into consideration to improve in the future. Please reach out to us directly so we can assist you further with your concerns. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Pioneer 55" 4K UHD Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video and audio was out of sync. We had to keep going out and back into the channel. We returned because of this issue.
No, I would not recommend this to a friendBrand response from Dina, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the trouble you experienced but we're here to help. Please visit us at tv.xumo.com/support, our support team is available around the clock and would be more than happy to assist. Hope this helps!
Bad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged wen delivered or was in the condition it was wen delivered. In the bottom left it was 3 big bright lights that got brighter wen it got dark
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We’re disappointed to hear about your negative experience, Wasnotsatified. We’ll investigate and take corrective measures. - Carl | Pioneer Products
Do Not Buy - tried 2, same issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a voice delay - gets worse the longer tv on...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Christine, thank you for sharing your feedback. We’re sorry to hear that you’re experiencing a voice delay with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating this can be, and we appreciate you letting us know, as your feedback helps us continue improving our products and overall customer experience.
Rafay | Pioneer Products
Crappy tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 260 for the this tv. And replaced it a year later. The picture was so dim. Would not reccomend
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, AndrewH, for taking the time to share your experience. We truly value all feedback and appreciate your perspective it helps us continue to understand what matters most to our customers. Jeth| Pioneer Support
Freezing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image keeps freezing and the tv keeps crashing. Often I can’t watch anything. And you can’t download any new apps. So you better hope your app is on the tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback, Techuser! We truly appreciate your insights and are glad to know you chose the Pioneer 55" Smart TV. Your experience helps us better understand how the TV is performing in real-world use, and your comments are incredibly valuable. We're always listening and grateful for your input! Jeth | Pioneer Support.
- Cons mentioned:Connectivity
No Wifi connectivity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect to WiFi been trying multiple times and no luck will have to take it back to the store
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Adrian! I am sorry to hear that you are experiencing difficulty connecting to WiFi, I understand how frustrating that can be. We will make it right by offering assistance covered by the manufacturer's warranty, please call 1-888-287-7658 so we can address this issue promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Damage item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the TV and within 2 weeks it had a stripe in the middle of the screen. The item was no longer eligible for exchange.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear about the issue with the screen and understand how disappointing it must be, especially so soon after purchase. We appreciate you bringing this to our attention, and your feedback helps us work toward improving both our products and support processes.
Keith | Pioneer Support
replaced twice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has been replaced twice within the warranty, but I like pioneer products
I would recommend this to a friend60 day death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died in 60 days and im frustrated this brand name has been around for years and years but never will I buy another tv again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thank you for sharing your experience. We're really sorry to hear your TV stopped working after just 60 days—that’s understandably frustrating. For help with troubleshooting or warranty support, please contact Pioneer Support at 800-421-1404. They’ll be able to assist you further.
- Shiela | Pioneer Support
Pioneer is not great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought April 13th and it is now no good. Lasted six months and started flickering. The manufacturer sent a tech out from geek squad and now we are just waiting. My opinion, if you are able just spend a little extra and get a better higher quality tv.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality sound is no good picture not great very confusing and never had this much problems with a tv , hard to get local stations will non stop go out takes long time to get it to come back on , hours !
No, I would not recommend this to a friend- Cons mentioned:Software
Apps Freezes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV, however Xumo software needs a lot of improvement as few apps constantly keep freezing and its very annoying...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi EderU,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285