Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
BAD TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST TV I EVER HAD!! WHAT'S GOING ON WITH THESE LOW BUGET TV'S!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, ChrisP. I understand your extreme frustration with the Pioneer 55" Xumo TV. It's definitely disappointing when a TV doesn't meet expectations. If you have any other questions or need further assistance, feel free to contact our Pioneer customer support team (1-800-421-1404). - Mae | Pioneer Support
Horrinle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me 6 months and then just suddenly stopped working . No physical or water damage on the TV whatsoever.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JoseG,
We're truly sorry to hear about your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating it can be when a product doesn't meet expectations, especially after such a short period of use. Please know that we take quality and customer satisfaction very seriously. We would like to investigate this issue further and find a solution for you. You may contact our customer service team, so they can provide further assistance. Patricia | Pioneer Support
2nd one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd tv now and has a black line through it. 2 tvs within a month. First one had a dot in the screen
No, I would not recommend this to a friendTerrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever tv i ever had. I can’t even put together minimum required 50 characters together for this junk
No, I would not recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best of the best but it works decent enough for people to watch
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your honest review of the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We appreciate your feedback and are glad to hear that it works well enough for your viewing needs. Your input helps us improve our products and services. If you have any questions or need further assistance, feel free to reach out. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week, the TV froze, and I had to unplug it to restart. Subsequently, there was flashing on the screen. Despite being a budget TV, it does not work as advertised. I do not recommend this brand.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Burak,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Can't download apps??
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Its a supposed to be a smart tv, but does not have the ability to download apps. Cannot watch fubo.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We sincerely apologize for any disappointment or inconvenience you've experienced with your recent purchase. Your feedback is invaluable to us, and we're committed to ensuring that our products meet your expectations. Regarding the smart TV functionality, we understand the importance of having access to a variety of apps for an enhanced viewing experience. We'll certainly take your feedback into consideration as we strive to improve and provide better options for our customers. In the meantime, if there's anything specific, we can assist you with or if you have any further questions, please don't hesitate to let us know. Your satisfaction is our priority, and we're here to help in any way we can. Keith | Insignia Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Defects in the screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv screen had defects in the screen. I returned
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We're sorry to hear that you encountered defects with the screen and had to return it. We understand how disappointing this must have been and apologize for any inconvenience caused.
We take full responsibility for this issue and appreciate your feedback as it helps us improve our products and services. If you need any further assistance or have any questions, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a better experience in the future.
Thank you for giving Pioneer a try, and we hope you'll consider us again. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Allow PLEX to work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only app I need, Plex, come to find out cannot play from my server because of XUMO restrictions. What an absolute joke that a TV manufacturer chooses what you can play on your TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi SuperY,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
More than frustrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am waiting to be contacted to actually file a complaint. I was so frustrated with being transferred to be told i needed a reference # to file a complaint and hung up on.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 55" Class LED 4K UHD Smart Xumo TV! We know how frustrating is that you never receive a call for your complaint. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit complaint.
Rudson S.| Pioneer Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not good sometimes it hang and it’s hard to turn on I don’t like it actually sorry to say I’m being honest to my review
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AlvinT, Thank you for taking the time to leave a review of our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worked for 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 weeks.wont buy open box again. Should have gotten warrenty
No, I would not recommend this to a friendPic quality no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture keeps blocking out and only sound, have to turn it off leave for some good mins and turn it back on. Sorry I bought this brand
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
V0ice and display out of sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model TV had voice and display out of sync, and I could not get it to align. This was very frustrating and inconvenient.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the frustrating experience you had with your Pioneer 55" Class LED 4K UHD Smart Xumo TV, where the voice and display were out of sync. It's understandable how inconvenient this would be. Your feedback is important, and we'll ensure it's shared with our team for further review. If you haven't already, please reach out to our customer support team for assistance. We're here to help address your concerns and improve your experience with the TV. Thank you for bringing this to our attention. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Don't buy this one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and sound both are terrible. I wish I had bought a different tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Donna! I'm sorry to hear that your Pioneer TV did not meet your expectations. It must be frustrating to experience poor picture and sound quality. Please know that we are here to help make it right and offer any assistance covered by the manufacturer's warranty. Please call us at (888) 287-7658 so we can work towards resolving this issue for you.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these tv a couple months and now it won’t power on
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear about the issue you are experiencing with your TV. It is unfortunate that it stopped powering on after only a few months of use. We value your feedback and want to ensure our customers are satisfied with their purchases. Please contact our customer service team so we can assist you with resolving this issue as quickly as possible. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months at least ,,,,not worth the money Warranty said 1 year But good luck with that
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize that you feel our product was not worth the money. We strive to provide high-quality products with a warranty to ensure customer satisfaction. If you are experiencing any issues with your purchase, please contact our pioneer customer service team for assistance with your warranty claim. We value your feedback and will work to improve our products and services in the future. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
issues with turning on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine when on, but sometimes doesn't want to turn on. Have to unplug it and try a variety of things until it finally turns on again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MartinC, Thank you for taking the time to leave a review of our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(888)-287-7658 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working 3 weeks later troed to contact bestbuy they told me they couldnt do anything contact maker of tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sincerely sorry to hear about the inconvenience you've experienced with your Insignia™ - 58" Class F30 Series LED 4K UHD Smart Fire TV. It's certainly disappointing when a product stops working prematurely. We understand your frustration, and we want to assist you in resolving this matter promptly. While Best Buy handles the initial purchase, we, as the manufacturer, are committed to providing support for any issues that arise with our products. Please reach out to us directly with your product details, and our dedicated support team will assist you further in troubleshooting or exploring available options for repair or replacement. Your satisfaction is important to us, and we appreciate your patience and understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Bad TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns on when it decides it wants to. Slow response to remote
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ChristopherT,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909