Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
Picture quality not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was not what I expected. Returned for another option.
No, I would not recommend this to a friendExchanging for something else.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this connected to our wireless internet or ethernet. There is something within that would not allow. I had to add a amazon firestick to get it to work
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear about the difficulty you experienced trying to connect the device to your wireless internet or ethernet. We appreciate your feedback and apologize for any inconvenience caused. It is great to hear that you found an alternative solution by adding an Amazon Firestick to get it to work. If you have any further issues or questions, please do not hesitate to reach out to us for assistance. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
The best for kids in bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you familiar with roku system, don't buy it, you will find it difficult to use
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi EbrahimA, thanks for sharing your feedback. It sounds like the transition from a Roku system to the Pioneer 55" Class LED 4K UHD Smart Xumo TV has been challenging for you. Different smart TV platforms can definitely have a learning curve.
If you need any tips or help navigating the Xumo system, feel free to ask. Patricia | Pioneer Support
It worked for 9 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke less than one year of having it, guess you get what you pay for
No, I would not recommend this to a friendRight out of the box I had problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a replacement remote, good luck. Within a week, the TV stopped responding, and the colors went haywire. Every week, there’s a new problem. I advise buying a different brand.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're very sorry to hear you've had so many problems with your Pioneer Xumo TV right out of the box, StacyS. It's truly frustrating when a new TV has issues like the remote not working, color problems, and new issues appearing weekly. We understand your disappointment and apologize for this experience.
This is not the quality we intend for our products. We want to help resolve these issues for you. Please reach out to our customer support team directly at 1-888-287-7658. They can help troubleshoot and discuss solutions for your TV. - Mae | Pioneer Support
Worst tv I’ve ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps freezing and apps run slow. This problem didn’t start happening until week 2 and it was too late to return as Best Buy only gives you 15 days for returns. Very unsatisfied with this tv.
No, I would not recommend this to a friendNew to pioneer product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sound is off, cut in and out simplifying your instructions
No, I would not recommend this to a friendCheap price but horrible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV because of the price but once I got it home and set up, I would have to have the sound on almost 85 in order to hear the show I was watching.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, NicholR, for your honest feedback. We're sorry to hear the volume hasn’t been meeting your expectations, though we appreciate you giving the TV a try. Comments like yours help guide us as we work toward delivering a better experience for everyone. Tine | Pioneer Support
Should have got a RoKu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is okay. The setup was a little nerve-wracking. I dont like that you cant add apps to the tv. I should have returned it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TiffanyW, we apologize for the inconvenience you experienced during setup and for any dissatisfaction with the TV's app capabilities. Your feedback is valuable to us, and we're sorry that the TV didn't fully meet your expectations. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help address any issues and ensure your satisfaction. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
- Cons mentioned:Software
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on/off all the time, just freezes. The only way to get it to work is by unplugging. Will return
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team..
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Worst tv I ever bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read very good reviews but overall it’s not good bang for your buck, you pay what you get. Having it less than a month it’s completely turns off makes Odd noises, I did my research thinking it was a good choice since it was in my budget an for a tv that’s 4K why wouldn’t you. I’ll say invest in a name brand that will last you years. I reached out to my local Best Buy for help a they just brushed me off.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Edward! I truly empathize with your situation regarding the Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s incredibly frustrating to encounter issues like the TV turning off and making odd noises after such a short period of use. I understand that you carefully researched and selected this TV, hoping for a reliable choice within your budget. It’s disappointing when a product falls short of expectations. I apologize that your local Best Buy didn’t provide the assistance you needed. Please know that this is an isolated issue, and most retailers typically offer a return and exchange policy within 15 days.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
I don't like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is hard to navigate, I don't even know if I'm watching TV over the Air or using my WiFi because the local channels are mixed in the software
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Luigymaster,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Paramont TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery service with horrible, and the product wasn’t working not a good quality
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your review, BridgettK. We're sorry to hear about the delivery and product issues. For help resolving this, please contact our support team at 800-421-1404. They’re ready to assist you.
- Shiela | Pioneer Support
Downloads Not Allowed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bou g t this TV because I bought the same one only a 50 inch about a year ago.The new model has Xumo instead of Fire so you're not able to download any apps and only have the few that come pre-installed on the tb.
No, I would not recommend this to a friendTerrible internet connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible internet connection ... will lose connection several times a day
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Robert! Thank you for sharing your feedback. We're sorry to hear that you're experiencing a terrible internet connection with your Pioneer Xumo TV. We'd like to help resolve this for you.
To troubleshoot this issue, please reach out to our customer support team at 1-800-421-1404. They can provide specific steps to help improve the stability of your connection.
- Shiela | Pioneer Support
Not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to stay away from TVs this worked well for 2 weeks, one day it went to a blue screen I did all I could to fix it. Looked on line and pioneer had the audacity to charge for an on line repair session, I called and went through all the questions if it is on and if everything is working. Once that was done I was out of luck as 2 weeks had passed
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MichaelL! I'm really sorry to hear about your experience with the TV suddenly going to a blue screen after working well for 2 weeks. It must have been frustrating to try to fix it and then be charged for an online repair session by Pioneer. Please know that this is an isolated issue and we will take your feedback into consideration for future designs to ensure a better experience for our customers.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought late January and 5 months in there is a huge line running through the right side. Super disappointed in it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, LeislM, for sharing your experience. We're truly sorry to hear about the issue with your TV and understand how disappointing this must be. Your feedback is important, and we’ll make sure it’s shared with the right teams. Tine | Pioneer Support
Apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv isntcwhat I expected can’t download apps Guess u get what u pay for
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi FrankL,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Blocks Plex server
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Xumo does not allow the Plex app to stream your own files from your own server.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We understand how important it is to have access to your personal media, and we appreciate you pointing out the limitations with the Plex app on Xumo. Your feedback helps highlight areas where improvements can be made to better support user needs. Keith | Pioneer Support
Awful TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was on sale and thought it would be worth the money. NO. Picture is awful and the TV had glitchy issues continually. Returned to the store and thank goodness BESTBUY is awesome at returns. Warning you not to buy.
No, I would not recommend this to a friend