Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
Awful TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was on sale and thought it would be worth the money. NO. Picture is awful and the TV had glitchy issues continually. Returned to the store and thank goodness BESTBUY is awesome at returns. Warning you not to buy.
No, I would not recommend this to a friendI Don't Have This TV Anymore I Got A Smart TV Inst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Returned it and I Got A Different One!!!!!! I Wanted A Smart TV and the Salesperson said that it would do the same as A Smart TV and Absolutely No
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, PaulaK. We're sorry to hear that the Pioneer 55" Class LED 4K UHD Smart Xumo TV didn't meet your expectations. It's important to have a TV that fits your needs, especially when it comes to smart features. Your feedback helps us improve our service and ensure our customers get the right products.
Thank you again for your review, and we hope you enjoy your new smart TV! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Software
Defective TV and Software DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective TV it never turn off and software issue, do not buy.
No, I would not recommend this to a friendBrand response from Renee, Pioneer
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the trouble you experienced but we're here to help. Please visit us at tv.xumo.com/support, our support team is available around the clock and would be more than happy to assist. Hope this helps!
Brand response from Pioneer, Shella
Posted .Hi there, Thank you for taking time to review with one of our Products. I apologize for the inconvenience that this matter has caused you. Is the problem still occurring? Will you please provide more information about TV not turning off? Have you tried both the remote power button and the power button on the TV itself? Will you please provide more information on the software issue? If you have any further question, please feel free to contact us via email at [email protected] . Pioneer Support Shella
Regretful purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has been slow since I brought it home. And apps often freeze. Ive only had it for 2mths and as of today, it wont turn on.
No, I would not recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not allow me to download my streaming channels!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .HI RichardS! I'm truly sorry to hear that you were unable to download your streaming channels on your Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating that must be and we are here to help. Please reach out to our customer service team at 1-888) 287-7658 so we can make it right and offer any assistance covered by the manufacturer's warranty.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
OoooGG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working after a couple of months. !!!!!!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Susan, thank you for your feedback. We're sorry to hear your TV stopped working after just a few months. For help with troubleshooting or warranty support, please contact Pioneer Support at 800-421-1404. They’ll be happy to assist you.
- Shiela | Pioneer Support
- Cons mentioned:Connectivity
Wifi problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst buy ever. It had problem connecting to the wifi.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RamtinG,
Thank you for the feedback. We do apologize if you cannot connect to the wifi. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
display issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are not displaying correctly, and occasionally blue lines appear on the screen.
No, I would not recommend this to a friendXbox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay tv not the worst and good with the Xbox picture not good at all on tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi PhyllisB,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support | Renee
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
bad quality.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first few months it worked than it started crashing making loud static sounds. Now it just wont turn on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s disappointing when a product doesn’t meet expectations, especially after working well initially. The crashing and loud static sounds must have been quite alarming, and it’s frustrating that the TV won’t turn on now. We understand how inconvenient this is and appreciate your patience. If you need assistance with a return or finding a replacement, please let us know. We’re here to help!
Stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the tv. It would take minutes to load and would loose internet connection every time you shut it off. Picture quality was poor.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We sincerely apologize for the experiences you encountered with your television.
We strive to provide high-quality products, and we are disappointed to hear that the performance of your TV did not meet your expectations. The issues you described with loading times and internet connectivity are certainly not reflective of the standards we aim for. We take such feedback seriously, and it will be shared with our engineering team for further investigation.
Additionally, we understand that picture quality is a critical aspect of your viewing experience. We encourage you to check the picture settings, as sometimes adjustments can enhance the overall quality. However, if the product is still not performing to your satisfaction, we completely understand your decision to return it.
We appreciate your feedback, as it helps us improve our products. If you have any further concerns or would like assistance in the future, please don’t hesitate to reach out to our customer support team.
Thank you for your understanding.
avoid the Pioneer TV if you want quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A cheap TV that isn’t worth the low price I bought it at!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Not a good choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was NOT a fan of this TV. I’m from the old school where car radios were pioneer, so … automatically thought this is a good buy. I hated this TV, brought it back the next day. You get what you pay for.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear that you were not satisfied with your purchase. While we understand that personal preferences can vary, we strive to provide high-quality products that meet the needs of our customers. We appreciate your feedback and will take it into consideration moving forward. If you have any further concerns, please do not hesitate to reach out to us. Thank you for giving us the opportunity to improve. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Worked for 90-days, now won’t turn on.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 90-days and won’t turn on anymore. It’s an inexpensive tv so I guess I didn’t expect it to last long but 3 months is not acceptable.
No, I would not recommend this to a friendTerrible decision
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk worst TV I ever owned. All ways wants me to reset but it doesn’t work.
No, I would not recommend this to a friendtv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote stopped working and picture neve looked clear and color was off
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear about the issues with the remote and the picture quality. We understand how important it is to have a clear and vibrant display. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Total disappoint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for a smart tv, this is not it. You can't load Directv or other apps unless you buy a firestick.
No, I would not recommend this to a friendHorrinle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me 6 months and then just suddenly stopped working . No physical or water damage on the TV whatsoever.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JoseG,
We're truly sorry to hear about your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating it can be when a product doesn't meet expectations, especially after such a short period of use. Please know that we take quality and customer satisfaction very seriously. We would like to investigate this issue further and find a solution for you. You may contact our customer service team, so they can provide further assistance. Patricia | Pioneer Support
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week, the TV froze, and I had to unplug it to restart. Subsequently, there was flashing on the screen. Despite being a budget TV, it does not work as advertised. I do not recommend this brand.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Burak,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
BAD TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST TV I EVER HAD!! WHAT'S GOING ON WITH THESE LOW BUGET TV'S!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, ChrisP. I understand your extreme frustration with the Pioneer 55" Xumo TV. It's definitely disappointing when a TV doesn't meet expectations. If you have any other questions or need further assistance, feel free to contact our Pioneer customer support team (1-800-421-1404). - Mae | Pioneer Support