Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.
This summary was generated by AI based on customer reviews.
Not well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box was damaged. The man who gave it to me dropped it twice. No damages that I’m aware , but still bad .
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi FernandoT,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Broken TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was broken, had to returned. TV software was not good tv turned on but was all blurry.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Elizabeth, we're truly sorry to hear about your experience with the TV. Your feedback is invaluable, and we apologize for any inconvenience caused. We're committed to ensuring the quality and functionality of our products, and we appreciate you bringing this matter to our attention. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help make things right. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Pixels corrupted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in focus and always blurry. There was a frequent white line that would spand the width of the tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Terrible tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worse tv I have ever owned! Never buying this brand again
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your negative experience with our TV. We value all feedback and are always looking for ways to improve our products. If you have any specific issues you'd like to discuss, please feel free to reach out to our customer service team. We appreciate your input and will take it into consideration as we continue to strive for excellence in our products. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend Tv dosent have any good apps don’t stay connected to wifi
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ZakaihiaC! I apologize for the inconvenience you’ve encountered with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s disappointing when a product doesn’t meet your expectations, especially when it comes to connectivity and app availability. We understand how frustrating this must be for you. Rest assured, we take your feedback seriously, and we appreciate you bringing this issue to our attention. This is an isolated issue, and we will take note of it so that we can improve our products and services. If you have any further concerns, please consider reaching out to our customer support team at 1-800-421-1404. Your satisfaction is important to us, and we’re committed to making it right.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Nothing to add
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is so slow to start I wish I did not buy this I need someone to help me please
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi HebaA,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is GARBAGE. NEVER AGAIN PIONEER.no...no NO
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .I'm sorry to hear that you're disappointed with the TV. It's frustrating when a product doesn't meet expectations. If there's anything else I can assist you with, feel free to ask. - Carl | Pioneer Products
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good not even take Wi-Fi or any Internet connection.i have to return next day.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team..
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound always goes out and i have to power cycle it. Picture quality is terrible.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi CarlitoNacy,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has a lag. Too many issues trying to get it fixed or a replacement
No, I would not recommend this to a friendCould have been nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to bring back screen was cracked upon arrival
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TamiyaC! I'm so sorry to hear that your Pioneer - 55" Class LED 4K UHD Smart Xumo TV arrived with a cracked screen. It's disappointing when products arrive damaged, and I can imagine how frustrating this must be for you. Please know that this is an isolated issue, and we are more than happy to offer you a return and exchange within 15 days for a new TV.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Don’t do it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than a week-wouldn’t turn on after the 6th day.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the issue you're experiencing with your Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Our goal is to ensure our customers receive top-quality products, and we understand the frustration this situation must have caused. Please reach out to our customer support team at your earliest convenience, and we'll do everything we can to assist you with troubleshooting or arranging a replacement if necessary. Your satisfaction is our priority, and we're committed to resolving this matter promptly for you. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hadnt even had it for a month and it broke down!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Heyhey! I am so sorry to hear that your TV broke down so soon after purchasing it. I understand how frustrating that must be. Rest assured, we will make it right and offer assistance covered by the manufacturer's warranty. Please call 1-888-287-7658 to start the process of resolving this issue.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Bad TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was horrible - it had to be replaced and BB did the right thing
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi PascalM,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Warning bad quality tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality tv turns off and has a line through it
No, I would not recommend this to a friendTv not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv shuts off and has been glitching a lot.. would like a refund
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Didn’t make it 20 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Nov 24th stopped working Dec 10th! ^_^ that’s my review
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DexterB,
Thanks for taking the time and effort to leave a review. I am really sorry if the product did not last. I know how disappointing it could be. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Pioneer Support || Renee || https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Missing Screws
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing Screws For the Stands. No where to be found.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi StaceyD, Thank you for taking the time to leave a review of our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(888)-287-7658 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Color, Ease of use, Picture quality
Love This TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! It’s so much better than the one we had. The color with the Pioneer xomoTV is wonderful! I like how it’s not a big deal to switch from cable to Netflix or other apps. The picture quality is great too.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Software
Mostly good with a few concerns
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has vibrant colors and very nice sounding television. An excellent value for the price. The XUMO software is lacking a bit. A bit slow on the navigation. Doesn't integrate XUMO Play channels in with the local over the air channel guide. Most popular apps are available around 300 in all but selection pales to ROKU TV and a few of my favorites are not available on the platform.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! All Xumo TVs come with 250+ apps installed for easy setup that you can customize directly on your home screen. We are regularly introducing new apps that are added directly to your TV through automatic software updates when it's connected to the internet.If your favorite app isn't installed on your TV, Xumo TVs also come equipped with Apple AirPlay so you can stream & share AirPlay compatible apps directly from your iPhone, iPad or Mac to your TV. Hope this helps!
Pioneer Support
Molina