Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Solid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for a decent price. Awesome resolution and works well with streaming services and games.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Daniel, for your positive feedback on the Pioneer - 55" Class LED 4K UHD Smart Xumo TV! We're glad you're enjoying the picture quality and the seamless integration with streaming services and games. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support
- Pros mentioned:Picture quality
Gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for streaming, it appears to work well. Picture quality could be better. Sound is good Great price
I would recommend this to a friend Close but not quite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, but was a disappointed that it isn't compatible with some of my favorite streaming apps! I had to get a fire stick to make it compatible!
I would recommend this to a friend- Pros mentioned:Picture quality
XUMO Platform SUCKS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE Pioneer products. This TV shows the BEST picture hands down. However when it comes down to watching STARZ, it's a NO GO. STARZ doesn't work on the platform and you're not allowed to download certain apps (Philo) either. Customer service will give you the run around. I want my $$$$ back for the STARZ subscription I paid for. RIDICULOUS.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on our Pioneer TV. We are thrilled to hear that you love the picture quality, but we sincerely apologize for the issues you experienced with accessing STARZ and certain apps on our platform. We understand your frustration and will work to address these limitations for future customers. We value your input and will do our best to improve our services. Please reach out to our customer service team for assistance with your STARZ subscription refund. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
The best 4K 43" TV, especially for Xbox Series X!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned 3 other 4K 43" TVs, including Amazon 4K Omni Series. This Pioneer TV is great. I've used my Xbox on it.
I would recommend this to a friend- Pros mentioned:Picture quality
Inaccurate sizing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the overall quality and sound of tv but unhappy with the false marketing of measurement. Order the 55” and upon set up and comparison to old tv it is significantly smaller. Advertisement says 55” but out of box measurements are more likely 49” slightly more & for the price jump by size I would expect to be more accurate
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for any confusion regarding the size discrepancy with your recent TV purchase. We strive to accurately represent the measurements of our products in all our marketing materials, and we understand your disappointment that the actual size did not meet your expectations.
We are pleased to hear that you are satisfied with the overall quality and sound of the TV. However, we regret that the false marketing of the measurement overshadowed your positive experience. Our customer's satisfaction is our top priority, and we take your feedback seriously.
We will work with our marketing team to ensure that future product descriptions accurately reflect the true dimensions of our TVs. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
new tv after 8 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, i was just so used to my old tv. I just have to adjust.
I would recommend this to a friendGood overall TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV, it does what it is supposed to. Unfortunately there doesn't seem to be a way to change the preset screensavers or easily even cast from Android devices
I would recommend this to a friendGot it in sale. Good TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great tv for 200 bucks. The reason this isnt 5 stars is tgat the screws that were supposed to come with it were not included, so I had to run to Lowes at 7pm.
I would recommend this to a friendMy review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is great! The customer service was phenomenal and I couldn’t be happier! I’m so glad I chose Best Buy to purchase through they helped every step of the way, literally helped me load my tv into my vehicle. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendPretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but my tv pauses sometimes while playing certain movies or shows. Other than that everything works great.
I would recommend this to a friendGood value television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV works great, but the speakers are pretty quiet. If you are looking for a more cinematic experience, I would suggest getting a speaker
I would recommend this to a friend55" TV for Boy Cave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bright and sharp image. Delivery was seamless. They even opened it up and plugged it in so we could see the screen was good and not damaged in delivery
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water for my sister and she loves it her and her dogs watch Jeopardy every night her TV blacked out so we just got her another one and she loves watching it
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV, NorrellO. We're thrilled to hear that your sister is enjoying her new TV, especially for her nightly Jeopardy sessions with her furry companions! If you ever need any assistance or have any questions, feel free to reach out. Happy watching! - James | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Picture quality
Its ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture great. Audio delay. Was good for first few days.
No, I would not recommend this to a friend Wish it was a fire tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV just not fond of the home screen platform. Pioneers fire TV was better.
I would recommend this to a friendGreat Deal ! And great quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with it so far, wish I knew how to program it to use my Direct TV remote only. I got an awesome price on it too.
I would recommend this to a friend- Cons mentioned:Connectivity
Crap TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't believe the crap that's been written. This TV is a big piece of crap. It loses the Internet signal at least twice a day, won't play half the movies I select (it says "can't play this on this device." Really? Can't play a movie on the TV?) The app they hype (XUMO PLAY) doesn't even exist on Google play. This is the worst piece of crap I've ever owned. Buy a Samsung instead.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that you're having issues with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating it can be to deal with connectivity and playback problems. Please reach out to us directly so we can assist you in finding a solution. Your satisfaction is important to us, and we appreciate your patience and understanding. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
- Pros mentioned:Picture quality
junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good for the first 6 weeks, then stopped working. Pioneer won't fix it without a receipt and neither I nor BB can find it - even though I started getting BB spam on the email address I provided right away. So this goes in the dumpster after 6 weeks of use. Kinda awful customer experience trying to get through this too. Guess where I'm not buying the replacement.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback on the Pioneer - 55" Class LED 4K UHD Smart Xumo TV, beav. We understand your frustration with the TV malfunctioning after only six weeks of use and the difficulties you encountered in resolving the issue due to the missing receipt. We apologize for the inconvenience and the negative experience you had with our customer service. We value your feedback and will share your concerns with the relevant teams for further review and potential improvements in our warranty and customer service processes. We appreciate you bringing this to our attention. If you have any questions or need further assistance, please don't hesitate to reach out our Pioneer customer support team (1-800-421-1404). - Mae | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pioneer 55" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The original purchase of this TV went very smoothly.
I would recommend this to a friend