Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst TV I have ever owned. It never connects to the WiFi. You can not download any apps. You only get the ones it comes with. Will never buy this brand again!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with the TV, including WiFi connectivity and app limitations. This is certainly not the experience we want for our customers. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.highly recommended. I loved. I would buy it again
I would recommend this to a friend- Pros mentioned:Picture quality
Pioneer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good, but the processor seems to be a little slow. When I turn the channels it takes a while to catch up.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi User788302, we appreciate you informing us about your issue. If you notice that your television is unresponsive, you may check if there is an available system update. If you have any further questions, do not hesitate to reach us. Patricia | Pioneer Support https://www.bestbuy.com/site/brands/pioneer/pcmcat134600050009.c?id=pcmcat134600050009
- Cons mentioned:Connectivity
Tv doesn't stay connected to wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy again.. tv stays offline and I have to call their support multiple times
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are deeply sorry to hear about your negative experience with our product. We strive to provide excellent customer service and we apologize for any inconvenience caused by the TV staying offline. We value your feedback and will address this issue with our support team to ensure better assistance in the future. We hope to have the opportunity to regain your trust in our brand. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Low End Set Masquerading As Hi-def.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be fooled by the razzle-dazzle reviews that say this set is “amazing”, “fantastic”, etc. bla, bla, bla, bla, bla, like I was…This is an absolutely low end set with imprecise color, poor resolution, and lousy sound. This is cheap junk masquerading as a “smart tv”. Spend a little more and buy a reality high def TV. This is a waste of time and money unless you’re going blind and are already “hi-deaf”. If you’ve owned a real high def tv you’ll miss it every time you turn this junk on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JorgeG, for sharing your feedback on the Pioneer - 55" Class LED 4K UHD Smart Xumo TV. We appreciate your honesty and value your insights. Your experience is important to us, and we will use your comments to continue improving our products and services. Thank you for taking the time to let us know your thoughts. Jeth | Pioneer Support.
- Cons mentioned:Connectivity
My fault!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very delayed with turning on and uploading. Had to unplug and plug it back in to get the WiFi to stay connected. I got what I paid for. Would return it if I had the time and energy.
No, I would not recommend this to a friend Pass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning have had it for 6 weeks already having issues freezing. Randomly drops signal and have to reboot tv. The interface is horrible set up compared to Roku and Fire
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Streaming tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen is great.The operating screen is poor unless you like streaming.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi BW1234,
Thank you for your feedback. We're delighted to hear that you love the screen quality of our 55" Class LED 4K UHD Smart Xumo TV. We understand that the operating system may not meet everyone's preferences, especially if streaming isn't your primary focus. We're continuously working to improve our user interface and appreciate your input. If you have any other suggestions or need assistance, please feel free to reach out. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Connectivity
Dont buy if youre streaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly kicks you off wifi. I guess you get what you pay for but at this point its useless
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re experiencing WiFi connectivity issues with the TV. We understand how frustrating this can be. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Backlight shuts off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen back lighting shuts off after an hour and a half but sound still plays through the speakers, if you shine a flashlight on the screen it does still show picture. Turning it off and back on will fix the backlight for a very limited time. Do not recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're very sorry to hear that you're experiencing issues with the backlight on your Pioneer 55" Class LED 4K UHD Smart Xumo TV, AdamW. That sounds incredibly frustrating, especially when the sound continues but the picture disappears. We understand this is not the experience you should be having with a new TV.
We want to help resolve this for you. If you need assistance, please don't hesitate to reach out to our Pioneer customer support team (1-888-287-7658) directly. - Mae | Pioneer Support
- Cons mentioned:Volume
Worst tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume constantly goes out and I have to factory reset it just to get it to work again then have to do setup all over again
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the inconvenience you've encountered with the volume on your device. Your experience does not meet the high standard of quality and reliability we strive to provide. We understand how frustrating it can be to constantly reset your device and set it up again. Please know that your feedback is incredibly valuable to us, and we are committed to resolving this issue promptly. Our customer support team is here to assist you in finding a solution or exploring alternative options to ensure your satisfaction with our product. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to address it. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Channel 5.1 is in spanish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is decent but channel five is in spanish when i watch football
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible WiFi Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm highly disappointed in this brand. I have had this TV maybe a month and every other day it keeps say no WiFi connections. I have restarted it, reset it, unplugged it and etc! It's a waste of money!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ThaiR. thank you for bringing this matter to our attention, and we apologize for any inconvenience this has caused you. We really appreciated the troubleshooting steps you have already taken on your end. Please reach out to our customer support team at this phone number 1-888-287-7658 so we can check the issue further and find a solution that meets your needs. Your satisfaction is important to us, and we're committed to ensuring you have a positive experience with our products. Patricia | Pioneer Support https://www.bestbuy.com/site/brands/pioneer/pcmcat134600050009.c?id=pcmcat134600050009
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine had a factory defect ,,so if it didn’t would have been nice
I would recommend this to a friendNot Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is decent but TV operates slowly and lags when selecting an app to open. TV also has to reconnect to the wifi every time it’s turned on which takes a minute and is a pain. I guess for what i paid for it, it’s not terrible. But it’s not great.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi User864484,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Does not support Plex anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv website says it supports Plex media streaming but an error message comes up when you attempt this and says it no longer does. This is incredibly deceptive as plex was the only reason I bought this tv and will have to return it. A tv that blocks access to personal media makes no sense in the year almost 2025.
No, I would not recommend this to a friendAwful TV and customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV and this brand , bought it on Dec 2023 and after 2 months of use TV started shutting down on its own and not turning back , also won't turn on even with the manual button on the back of the TV . Neither Pioneer ( manufacturer Warranty) , nor BestBuy ( Geek Squad Protection plan) want to make themselves responsible for the defective model, and after calling several times to both companies I'm still today trying to find out who's going to replace this really bad TV .
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Kevin! I’m truly sorry to hear about the frustrating experience you’ve had with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s incredibly disappointing when a product doesn’t perform as expected, especially when it’s a significant investment.
We understand your frustration, and we apologize for any inconvenience this has caused. A TV that shuts down on its own and won’t turn back on is certainly not acceptable. We appreciate you reaching out to both Pioneer (manufacturer warranty) and BestBuy (Geek Squad Protection plan) for assistance.
Please rest assured, we’re committed to making things right for you. Our team will offer assistance covered by the manufacturer’s warranty. Kindly call our support line at 1-800-421-1404, and we’ll work diligently to address this issue and find a resolution.
JC|Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Unfortunately dissapointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this TV. I am a fan of pioneer and decided to try out their TV in our bedroom and wish we hadn't. Got a deal for black friday but I still think im going to have to return it. The TV freezes pretty regularly and I am constantly having to resign into my app accounts. The TV doesnt seem to have a true UHD picture when compared to my other tv in the room next to this one the picture is definately not as crisp. If you need a throw away TV this would be it but I wouldnt make it my main feature TV. I was really hoping it would be a gem but it didnt work out for me.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Changes the channel and turns off on its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It changes the channel by itself. Turns off by itself. I've never felt so embarrassed about purchasing such a god awful product in my many years on earth. Nothing redeeming about it.
No, I would not recommend this to a friendGet something else instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it last month, three weeks into it I'm getting black screen. Sound on, picture not working. I've tried all the trouble shooting techniques, nothing works. When I call Best Buy customer service, I'm given Pioneer customer service number, when I call that number I am told to call Pioneer customer service and so on. Don't waste your money.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AlexandraL! I am so sorry to hear about the issues you are experiencing with your product. This is not the quality of product that we want to provide to our customers, and we understand how frustrating it must be to have tried all troubleshooting techniques without success. Please know that we are here to help and can offer assistance covered by the manufacturer's warranty - please call (888) 287-7658 for further assistance.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909