Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for 5 days picture goes bright white then black like tv turned off then will come back on and i have to click on what i was watching i am going to get a different brand tomarrow not very impressed.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for reaching out and sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. I'm truly sorry to hear that you're facing issues with the picture quality and that it has disrupted your viewing experience.
Your feedback is important to us, and I want to assure you that we take these matters seriously. If you haven't already, I would recommend checking the TV's settings or ensuring that all connections are secure. Sometimes, software updates can also resolve unexpected behaviors.
If the issue persists, I encourage you to contact our customer support team directly. They can assist you with troubleshooting steps or discuss warranty options if needed. We value your satisfaction and want to ensure that you have the best possible experience with our products.
Thank you again for your feedback, and I hope we can assist you further.
Discontinued TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this TV and it needs software updates that can only be done with a USB and the TV is Discontinued from the manufacturer.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV, it is incredibly slow, the remote is far too touchy. The sound sucks. There is a reason it is cheap...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, CharlieR. We appreciate your insights and are always looking for ways to improve our products and services. Your comments about the TV's performance and remote sensitivity are valuable to us, and we'll take them into consideration for future enhancements. We're committed to providing a better experience for all our customers. Thank you again for your input! Jeth | Pioneer Support.
Best Buy?Worst Buy!?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not on the TV, but on Best Buy! Promised delivery on 12/4 between 2 and 4PM. Now I find out won't be delivered until 2/7!?!? Have the day off waiting for a TV to install and now I have to wait 3 more days when I can't install?!?! Bull crap!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TodM,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV . I apologize for the inconvenience that this matter has caused you, that can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Pioneer Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Turns itself off,change volume tv tells you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV turns itself off. Not easy to change volume or channel without the tv tells what it's turn
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Papaj,
I'm sorry to hear about the issues with your Pioneer TV. For the TV turning off, check the sleep timer or power-saving settings. To fix the volume and channel changes, try disabling the voice guidance in the accessibility settings.
If you need more help, please contact our customer support team. -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Defective LED 3 months in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LED Streaks going thru vertically, started with 1, and now there are 3
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, SadUser12345. I understand how frustrating it is to have LED streaks appear on your TV screen, especially after only three months. It's definitely concerning when the issue worsens.
If you'd like to explore warranty options, troubleshooting steps, or discuss potential solutions, please contact our Pioneer customer support team (1-800-421-1404). They're ready to help you. - Mae | Pioneer Support
Nice look but slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. A lot of advertisements on the apps. Did not think it would be slow at all. It is so annoying. It is good looking tv but not worth it to buy.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MahdiA,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Not pioneer quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality I expected from the pioneer brand.the operating system stinks.
No, I would not recommend this to a friendYou get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months after purchasing this TV and it's dead. It turns on but the screen is black, nothing. What a complete waste of money, no wonder it was on sale for Black Friday.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Tv Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t install any apps on there that isn’t already installed!
No, I would not recommend this to a friendWorst tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer a Roku tv. My bet+ won’t work. I can’t download tubi. When I play YouTube too long everything messes up. I have to unplug it to reset it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi user365235, we apologize for the inconvenience. Please try updating the Bet+ app and restarting your TV. If Tubi isn't available, it may not be supported on your Roku model. For YouTube issues, try unplugging your TV for a few minutes to reset it. If problems persist, feel free to contact us for further assistance. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen was cracked when I opened it. But Best Buy let me replace it with another brand which is working great!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback! We are sorry to hear about the issue with the cracked TV screen, but we are glad that Best Buy was able to assist you in replacing it with a different brand that is now working great for you. We strive to provide excellent customer service and we appreciate your business. If you have any further concerns, please do not hesitate to contact us. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Antenna channels beware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use antenna you will not be able to edit channels and take out the ones you dont want. The company is aware of problem and has no fix for it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
TERRIBLE PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE TV!!!! Don’t by! Nothing but trouble from get go! Replaced it with in a month and still same problems.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the inconvenience you have experienced with our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. We strive to provide high-quality products and are disappointed to hear that you have had a negative experience with your TV.
We would like to assure you that customer satisfaction is our top priority and we are here to help resolve any issues you may be facing. As part of our commitment to quality, we offer a 1-year manufacturer's warranty on all of our products.
Please reach out to our customer service team at (888) 287-7658 so we can assist you further and work towards finding a solution to your TV's ongoing problems. Thank you for bringing this to our attention and we appreciate your feedback.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
BAD TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped working after less than 30 days, also the the sound and picture were not in sync
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DavidT, we're sorry to hear about the issues you experienced with your Pioneer TV. We strive to provide high-quality products and it's disappointing to hear that your TV stopped working so quickly and had syncing issues with the sound and picture. We recommend reaching out to our customer service team for assistance with troubleshooting or potentially exchanging the TV for a new one. Thank you for bringing this to our attention. Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Bad TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had hooked up for less than 3 weeks and it all of the sudden will not turn on without a hard reset.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi User108223,
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
TV sucks, broke in 3 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke after having it for 3 weeks. Would never buy this brand again
No, I would not recommend this to a friendTerrible television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv sucks and has lag where sound and picture not on same page
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 55" Class LED 4K UHD Smart Xumo TV! We understand that you are having issues with your Xumo TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get troubleshooting assistance with your Xumo TV.
Rudson S.| Pioneer Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don’t buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It take like 10 minutes to connect with the wi-fi.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi user555927, Thank you for taking the time to leave a review of our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(888)-287-7658 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285