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Customer Ratings & Reviews

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$189.99
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Comp. Value: $299.99

Customer reviews

Rating 4.4 out of 5 stars with 2371 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers highly value the 55" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, affordable price, and ease of use. Many find the colors vibrant and the setup simple. However, some customers have expressed concerns about connectivity, remote control functionality, software, and volume issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,371 reviews
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    BARGAIN TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 55 Inch TV for only $200 bucks. Put this on the wall of my teen son's bedroom. Lightweight and easy to set up and mount. Clear picture, great sound and fast to set up connection. Also downloaded XUMO TV app on our phones as we are always misplacing the remote. Works great. Fast boot up and streaming latency is not bad at all.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience. We’re glad to hear that the 55-inch TV has been a great addition to your teen son's room. It’s great to know that the setup was quick and easy, and that the picture and sound quality exceeded expectations. Using the XUMO TV app as a remote alternative is a smart and convenient solution, especially with how often remotes go missing. We appreciate your feedback and are happy the TV is performing well for your needs.

      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, excellent, great quality, great sound, wonderful, picture, great class, great sound,, enjoying every minute with the new TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Descent TV at a Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this based on price and the XumoTV app since Spectrum uses the same app for their TV service. TV appears to be good quality, the picture is great but no very good with the dark/night backgrounds in movies (that's actually disappointing). Sound is above average for current TV standards. The remote is fairly basic but not horrible. We wall mounted the TV and that was straightforward. Simply based on the price, I would buy again and probably will for another room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Volume

    Rated 4 out of 5 stars

    Nice for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is nice size and the picture is good, the volume varies a lot between apps or channels so you may have to turn it up very high in one app and then it is too loud in the next one. I don't particularly like the remote, it can take several clicks for it to register. It's a nice tv for the money.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback on our Pioneer 55" Class LED 4K UHD Smart Xumo TV. We are delighted to hear that you find the size and picture quality of the TV to your liking.

      We appreciate your comments regarding the volume fluctuations across different apps and channels. This is a known challenge with streaming content, and we are continuously working to optimize the audio experience. We recommend checking the audio settings on your TV to see if enabling features like "Auto Volume" might help provide a more consistent sound level.

      We also take your feedback about the remote seriously. We strive to ensure that all components of our products meet high standards of usability and performance. Your input will be shared with our product development team to help improve future designs.

      Thank you again for your feedback. We hope you continue to enjoy your TV and that it enhances your viewing experience! BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Awesome, but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv, great picture, sound and light weight and easy to mount on stand. Only problem is when I connect my Windows 11 pro computer to it via HDMI I often get a notification bubble in the top right corner informing me that "game picture setting is on for a better gaming experience" and that I can control this from my game controller. I do not have a gaming machine attached to this machine, nor do I own one. It is annoying and interferes with web browsing. Since I had the same problem with Hisense and they told me it could not be fixed, I will be returning this for another brand. I own several large monitors like this and I don't have this problem with certain brands.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv with great options , gaming mode is nice ... colors look sharp and great , the no glare is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price, Setup

    Rated 4 out of 5 stars

    Good TV for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is good, sound is ok. This is a third TV at my place, so doesn't get watched as much as the other two. The price was right and set-up was pretty easy. I do like the fact that you can turn off "sleep mode", unlike some other TVs where you can only set a timer. I'd buy again.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback, PropMan! We're delighted to hear that you appreciate the picture quality and the ease of setup of your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It's great to know that the ability to turn off "sleep mode" is a feature you find useful. We're glad you found the price to be right and that you'd consider purchasing from us again. Enjoy your new TV! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fits my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV for my bedroom. I wanted to mount it on the wall. The TV I had was heavier. I am pleased with this TV. The sound isn’t that great, so I will probably get a soundbar. The picture is good & so are all the features. I did have to hook up my Roku because I couldn’t get all the apps I needed. The remote wouldn’t turn the TV on the other day, but powering it on via the TV got it working again.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, Nay95! We're glad to hear you're enjoying the picture quality and features of your Pioneer 55" Class LED 4K UHD Smart Xumo TV, and that it’s been a great fit for your bedroom setup. Your insights on setup and usage are truly appreciated—it’s great to know the TV is serving your needs well! Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Setup

    Rated 4 out of 5 stars

    Best best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the quality so far, easy instructions. As for Best Buy service is always top notch

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, CarlB, for the kind words! We're so pleased to hear that you're satisfied with the quality of your Pioneer 55" Class LED 4K UHD Smart Xumo TV and found the instructions easy to follow. It's also wonderful to know that your experience with Best Buy continues to be top-notch—your feedback truly means a lot! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I made this purchase, it has Alot of apps on it and great picture and great price! Definitely worth it. Also is a good size, no complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    High quality smart TV with options!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this television is much higher than i imagined and it has many great features. Love the Xumo TV capability and love the size and overall quality. Overall a great buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TV works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and look is amazing. The only downfall is it doesn’t work with my voice remote. The tv does come with a basic remote.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Pioneer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at a 50" but never pulled the trigger. The price for the 50" dropped to $179, I couldn't pass that deal up. I purchased the TV ,set it up and enjoyed it for a few days. Then, Best Buy placed the same line of TV, but in the 55" version for $179. Returned the 50" and purchased the 55". I am not saying that Pioneer makes the best tvs. However, I searched and searched and never found a better TV for less than $200. This TV replace an early 2000s 50" Pioneer Plasma that didn't have any issues. I only replaced the TV to enjoy the capability of my XBox X. Great buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for a great price!! Color is beautiful, set up was very easy! The only issue if I had to pick on something is the volume is on low side…but I’m hard of hearing so for the value of this TV that’s a minor issue…I just turn it up lol definitely would recommend if your searching for a TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and better than I expected. Only drawback is that this tv does not give access to my full iTunes library.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price, Setup

    Rated 5 out of 5 stars

    Great price for a good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was very reasonable for an upgrade from a 50 inch that was about 10 years old. Set up was pretty easy. TV works well and has good color. Only issue is sometimes when you turn it on it does not load up properly and you have to shut it off and turn it on again and it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Great TV and outstanding price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding price, great image, very easy set-up. It even programed my Xfinity streaming remote by itself. The only negative is to raise or lower the volume is slow and max volume is loud, but not deafening. Some people might want to add a soundbar, I didn't

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep in mind this 55" tv set fluctuates in price from $199-219 at Best Buy. For that price this is the best on the market. I have been using Roku exclusively since 2012 but we recently moved across the country and during the move 2 of our tv sets got damaged. I couldn't find any TCL Roku sets and I wasn't keen on Roku's own manufactured sets so I look a chance on Xumo considering that these are just TCL sets rebranded as Pioneer. I liked the first one I bought so much I bought a second. One for each of our spare bedrooms. Xumo is intuitive and is pretty comparable to Roku. It didn't take much time to get used to it. The set has a nice picture quality and sound is fine for a bedroom. I got both of mine on sale for $199 so I recommend waiting until Best Buy runs another sale if you see the price higher than that.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there, thank you for the thoughtful review! We're glad to hear you're enjoying the Xumo experience and that the Pioneer TV has been a great fit for your spare bedrooms. For any questions or support, feel free to reach out to Pioneer Support at 800-421-1404. They’ll be happy to assist you.
      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Pioneer HDTV A++++ Excellent 4K WIFI 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is definitely upholding to its name. Pioneer has provided a great number of electronics and I am more than satisfied with my purchase. If I would have to do it all over again than I would definitely not hesitate to upgrade to a staggering 65-70+ inch HDTV. What compelled me the most was despite its history was the price. There are a number of brands to choose from but I was fortunate to find a tv that is high quality and great price.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, MetalTrek8! We're glad you're so impressed with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Affordable, simple to use and great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and unbeatable price. All the main apps are available. Very easy to navigate and remote control is simple. Bought this for 2 seniors and simplicity and easiness was the most important feature.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi JulioC! I am incredibly grateful for your positive feedback on the Pioneer 55" Class LED 4K UHD Smart Xumo TV. Your comments on the great quality, unbeatable price, and availability of all main apps reaffirm that this is a great value for our money and a long-lasting product. Knowing that the TV comes with a 1 year manufacturer warranty adds to our peace of mind and satisfaction with our purchase. Thank you for emphasizing the simplicity and easiness of navigation, which were crucial features for the two seniors we bought this TV for.
      JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

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