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Customer Ratings & Reviews

Model:
PN55-751-24U
SKU:
6546909
Your price for this item is $169.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 2320 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,320 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    If you are skeptical, don’t be!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV, replaced a bigger name tv that was broken due to lightening. This one was a fraction of the price, much better picture, and love the xumo interface.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience. We’re glad to hear that your new TV has exceeded expectations, especially after such an unfortunate incident. It’s great to know that the picture quality and the Xumo interface are making a positive impact, all at a fraction of the cost. We truly appreciate your feedback and support.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Miss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture at a very great price. Purchased the 55 inch on sale and it was a smart purchase. Very easy to use and set up. Highly recommended. You can use the microphone on the remote to search for what yiu want

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      I'm delighted to hear that you're enjoying the good picture quality of your 55-inch Pioneer TV! It's fantastic that the setup was straightforward, and the remote's microphone feature makes searching a breeze. Thank you for the positive recommendation!
      - Carl | Pioneer Products BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Nice tv!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Nice picture quality and good looking! Once you get used to the different functionality it is easy to operate!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture: clear from any angle. Great price. Recommended by our Spectrum installer.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Anne,
      Thank you for choosing the Pioneer 55" Class LED 4K UHD Smart Xumo TV and for sharing your experience! We’re thrilled to hear that the picture quality meets your expectations and that the viewing angle is clear from anywhere in the room. It’s great to know the recommendation from your Spectrum installer worked out perfectly for you. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good picture and smart integration

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good TV for the price. Picture quality is great for my family. We aren't cinephiles, and this is a good living room TV for us. I like the Xumo smart interface it comes with. The in-device speakers are surprisingly good. We will hook a sound bar up still, but it's really quite clear sounding. The body is a little thicker than I expected. It's only a couple inches, and that sounds small, but in reality it feels a bit deep once mounted.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi JordanB! I am truly grateful for your feedback on the Pioneer 55" Class LED 4K UHD Smart Xumo TV. Thank you for highlighting the great picture quality and impressive sound quality of the in-device speakers. Your feedback on the TV's thickness is also appreciated as it helps us in maintaining a high quality of service and after sales support for our customers. Rest assured, you have a 1-year manufacturer warranty for any concerns that may arise.

      JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 08/28 for new covered patio area. Great picture and sound for the start of NFL 2025 - 2026 season. Awesome!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience. We're glad to hear that the TV is performing well in your new covered patio area. It's great to know the picture and sound quality are enhancing your enjoyment of the NFL 2025–2026 season. We appreciate your support and hope the TV continues to deliver awesome entertainment for you. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55in Pioneer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything the picture is perfect the movies great. The gaming great!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks for the enthusiastic review, CharlesW! It’s awesome to hear that the Pioneer TV is delivering across the board—from stunning picture quality to a great experience with movies and gaming. Sounds like it’s been a fantastic addition to your setup! Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Worst smart OS platform. Never again!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I will start by saying that technically speaking, this review should warrant more than three stars because this television has a crystal clear picture, Impressive Dynamic sound and plenty of features and capabilities for adjusting anything with in the technical specifics given to personalize and customize your audio visual experience. This is a great TV set for a smart television in this price range. Now with that said, this was my first TV I have ever purchased on the Xumo platform and let me tell you something. IT WILL BE MY LAST!!! Never, never again! Xumo tv is a smart platform OS built into various brands of televisions as well as being an independent app available for streaming purposes in Google Play and for smart televisions as well. I will tell you that I have a lot of experience in dealing with various web OS platforms in the market of smart TVs and never have I encountered one with so many confusing and inconvenient features- or I should say limitations- as this annoying integration known as Xumo. First of all, Xumo comes pre-installed obviously since it is the OS Of the TV that allows it to be tagged as being a smart television. This is the system on which you will access your apps and streaming services and navigate through your entertainment experience. I would go as far as to say that this particular OS is the reason why products such as the Google TV with Chromecast 4K dongle, The ONN Android TV box, The Amazon Fire TV stick and the new ly approaching release of the ultimate Google entertainment experience in the 4k streaming box hub are still necessary evils even when you own a smart television. Owning a smart TV should be enough in itself because it allows for its own inbuilt Bluetooth and Wi-Fi or ethernet usage and typically Android based interface, which in a perfect world would quickly and easily put you in your favorite spot, enjoying the entertainment you choose immediately after setup. Xumo TV is a platform in which all apps available within their Network (think Google Play here on Google TV or LG web store on LG. Webos) come pre-installed and ready to stream on your very first startup of the set. On one hand, this could be a pro for some who don't necessarily want to scroll through endless amounts of apps to pick the right ones or to try out new ones and want a select- or I should say a selected predetermined group- of apps available at any given moment. On the side of a major con is that you only have access to these select apps that the company has determined you should have access to- nothing more. Period. Yes, there are ways to sideload third-party apps or apks onto any system - such as the Fire TV stick - and ordinarily it's not a difficult process to navigate even for those who are not very tech savvy. That said, for this particular system base, it is purposely designed to almost fight back against any sort of adjustments to the available entertainment options so much so that I gave up on the idea of trying to include a few of my favorite apps that were not present within the Xumo Brand library that came pre-installed. Also, beyond the confusion, you have to deal with the factor of having over 350 apps installed on your television and you can't do anything about it. There is no way to uninstall any of the applications that you do not use or will never utilize beyond deep manipulation of the OS coding itself, which would require somebody with advanced tech knowledge and I do not recommend anybody even attempt this. If you are in the category of a newbie for anything tech related, specifically coding and developer access. So, now you have a vast array of mostly useless apps that you will never have an inkling to even care to click on and- maybe it's just me- but on setting up the TV after it's delivering, it took me over an hour to realize just how I can even customize the order in which the apps appeared on the home screen. I will say due to the exc ess bloatware being hardwired installed using up the memory available for the TV, it does lend a overly and quite significantly noticeable delay, lag and otherwise slower navigation through its interface. It's understandable considering it has a million different things. Firing at it s available actions at any given moment and they've built it that way for some reason that I will never understand. However, I cannot put up with the slow lag to the point of clicking an app and waiting sometimes up to a minute and a half for Hulu to properly and fully present itself and in a state where it is ready to be then picked through and utilized. And let's face it living in the world that we do today with the technologies that we have available -We are not patient people. In Fact we are so impatient that the mega corporation and Retail Goliath known as Amazon has recently aborted its attempts to continue production and development for its own in-house AI because of horrible feedback in customer compliance for those attached to the the the invite only beta's that have surfaced previously, (A major motivator here being that upon giving prompts to their subpar AI customers were made to wait sometimes upwards of 7 seconds for a response of any kind, let alone one that held accuracy.) taking this example as a single motivating Force behind their decision, you can clearly see the consensus behind demand for instant results in a tech war that led Amazon to acquire an aspiring - and might I add very promising - startup company that will now be supplying solely the AI components behind Amazon Corp. Amazon devices and ultimately ending an era of Alexa enabled home devices in place of newly and vastly more competent Claude, courtesy of Anthropic. Now that we've assessed the quality of the television itself in picture and sound quality, the major factors for purchasing a set and we've touched on the actual operating system. It's available integrations and overall user experience which in my eyes is a major determining factor In the final decision to purchase, let's point out a few quick pain points that I've discovered in this set and in Xumo as a whole. While the Bluetooth specs on paper are up to par, I find the Bluetooth to be unreliable and the overall initial area you visit in the navigation for the scan of nearby signals for available connexion to Bluetooth is very very frustrating due to the fact that it will only show one connection - sometimes two at a time if you're lucky - and these are always the most obvious nearby devices. Putting this into perspective, hit the Bluetooth tab in your quick settings on your mobile phone and then tap the button to pair a new device and let it scan nearby availability. What you'll get a vast vast and varied list of both major Electronics and minor signals emitted via LED strips or smart lights and other products in that realm of Bluetooth capability (depending on how you 've programmed your phone settings). My point is that I have successfully paired my television to a soundbar via Bluetooth one time, and nothing of importance has ever popped up again in its scanning. Fact often when I scan for Bluetooth devices on the TV it will not display any available devices and I have as of yet been able to pair my phone a Google Pixel 8 Pro to the television set. Whereas I have paired everything in my household at a microsecond of ease to that beast of a mobile device and mega monument in Google history for showcasing their Superior technology and what we have to look forward to in years to come. Another pain point is if you are somebody that enjoys screen casting or mirroring from one device to another and while the TV itself gives instruction on how to accomplish this task and has a dedicated area in its settings, set up for integrating Apple AirPlay again, I have yet to be able to screen mirror or screencast any device to my television set, even though in double-checking The most obvious and basic of reasonings behind this, my given devices are found to be on the same Wi-Fi network and in their own operating systems are advanced and capable enough to complete the connection. However, Xumo not only seems to ignore the entire possibility of casting, but goes a step further due to the fact that there is no third party "works with Google" available sign in within the Google home app to allow the authorization. And consequently, inclusion of the television set itself within Google Home. It's worth noting here that I do have a LG webos Smart TV I purchased not even a year ago from Best Buy and am in love with that easily integrated directly into Google home and I am able to control in Google home because of its sign-in authorization availability. And likewise, I have that same option in a Roku smart television my husband uses as a computer monitor thanks to the integration within Google home. Xumo has no such integration or capability. This may not be a deal-breaker for some, but for me. Had I known these few little facts before I purchased the television set, I never would have even humored the idea of purchasing this TV because I have come to find it to be very unhelpful, Annoying, inconvenient and incapable of the simplest of integrations that any other platform comes practically standard. The screencast alone is argument enough for me as I'm constantly casting my screen whether it be from my Chromebook to my television or my phone to my TV, utilizing speaker groups, accessing multipoints availability in my smart home, etc. None of this is available to me on the Xumo. I thought to myself that downloading the app may be useful in that some of these pain points worked themselves out with the accompaniment of the app usage alongside the TV and I was very wrong. Some people enjoy the app and actually use it on other systems. For me, it's simply another failed attempt, listed to push a product sadly shortbus among tech vehicles in market.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your detailed experience. It’s great to hear that you appreciate the picture quality, dynamic sound, and features of the TV. However, it’s disappointing to learn about the numerous issues you’ve encountered with the Xumo platform, from the confusing interface to the limitations on app availability and the lag in performance. Your feedback is crucial, and I hope the manufacturer takes note and addresses these concerns in future updates. If you haven’t already, reaching out to customer support might help find some solutions. Thanks again for your comprehensive review! Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    The color and price is amazing on these TVs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these pioneer TVs. The color and sound is amazing. Plus the price is crazy cheap. The remotes are individually programmed to the TV so you can have multiple ones and not have to worry about one remote changing multiple TVs

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Pioneer tv review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture,easy set up ,good price point, little less sound quality than expected would recommend a sound bar and sub,made a huge difference on mine, overall very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    For the price, can’t beat it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale for $175. Expectations were very low, though I’m pleasantly surprised. Picture quality is good (for a cabin TV), apps work as they should. Haven’t had slowness or connectivity issues others have mentioned. Would buy again.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there! Sounds like you scored a great deal. We're glad the Pioneer TV exceeded your expectations—perfect for a cabin setup and smooth performance all around!
      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound on a Tv, l have not had another tv with this quality of sound. I am a bass lover and this tv has that along with a great picture. Will buy again!!!! Defenetly recommend it, wont be dissapointed.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you so much for the enthusiastic feedback! We're thrilled to hear that the Pioneer 55" Class LED 4K UHD Smart Xumo TV is delivering such an impressive audio and visual experience—especially for a bass lover like yourself. It’s fantastic to know it’s exceeded your expectations and that you’re already thinking about getting another. Your recommendation means a lot, and we’re glad it’s been such a great fit for your setup! Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and reasonable price! This is first Pioneer tv that I’ve purchased and it is one of the best ones I’ve owned.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. We’re glad to hear that your first experience with a Pioneer TV has been such a positive one. It’s great to know the picture, sound, and overall value have made it one of the best TVs you’ve owned. We truly appreciate your support and trust in our brand.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pieneer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price and picture. Service was just ok..

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback. We’re glad to hear that you found the price and picture quality to be excellent. We also appreciate your honest comment about the service experience. Your input helps us understand where we’re doing well and where we can continue to improve. We’re committed to providing a better overall experience and your feedback plays an important role in that effort. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv, has good picture and sound. Menu is easy to use and has app that can use as remote and you can airplay.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, TimS, for your great feedback on the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're glad to hear you're enjoying the picture and sound quality, and it's fantastic that the easy-to-use menu and remote app features, including AirPlay, are adding even more convenience to your viewing experience. Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent picture, excellent value!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture on this tv is amazing for the price! Xumo UI is very nice so far with the voice control, search functions and suggestions all spot on - sometimes a little laggy (just momentary blips) but never particularly slow. More hdmi inputs than I expect at this price point as well. If you're looking for a TV for a spare space I would definitely recommend one of these.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi TomL,

      Thank you for your detailed review! We're thrilled to hear that you're impressed with the picture quality and the Xumo UI of your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It's great to know that the voice control, search functions, and suggestions are working well for you, despite the occasional lag. We're also glad you appreciate the additional HDMI inputs. Your recommendation means a lot to us. If you ever need any assistance, feel free to reach out. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great t.v. , and easy to connect to xfinity stream

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, decent sound, easy as crap to set up. We hung it outside ,cover a gazabo to watch baseball, and the Olympics this summer, we couldn't be happier with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and excellent product.This item offers exceptional value for its price point. The quality is truly impressive and stands out among similar options. You'll find it to be a worthwhile purchase that meets your needs. It's a smart choice for anyone seeking both affordability and excellence. We're confident you'll be pleased with its performance and durability.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, MonicaF, for your fantastic feedback on the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that you find it to be an excellent product offering exceptional value and quality. It's wonderful to know that it meets your needs and stands out among similar options. Your positive comments are greatly appreciated and help us continue to provide quality products. Enjoy your viewing experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great purchase and value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great - extremely good,picture and sound. Xumo is Ok, gets the job done. And, I can connect other streaming devices as needed. Great price and value. Hope it lasts as long as previously owned TV's.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very Good TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV 55", for my bedroom and it has exceeded my expectations so far. As with all edge-lit TVs, the white edge light is visible when the TV is turned on, but it disappears as soon as the main menu appears. The image and sound quality are very good, especially considering the price. I wish there was a 75" available for my living room. Nonetheless, I highly recommend giving Pioneer a chance. Their prices are one-third of their competitors, yet the quality of their products is just as good. Pictures wont justify the actuall quality of the TV.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Dear ShawnN, your feedback brightened our day! We’re delighted you loved our TV. We look forward to serving you again.
      - Carl | Pioneer Products BBY-ExBrand_Best_Buy_Pioneer