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Customer Ratings & Reviews

Model:
PN55-751-24U
SKU:
6546909
Your price for this item is $199.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 2335 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,335 reviews
  • Rated 5 out of 5 stars

    Pionner 55”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Happy with this Product, at this price, i back to buy another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good search features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat for price. I like Xumo interface as well. Also has Spectrum app. Streaming works much better than 2 yr old Samsung. Also. Like where you search across all apps for the show you want to watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer Xumo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds expectations for the price. Also was not expecting the built in bass boost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price great staff and perfect customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XumoTv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was completely impressed with their costumer ser ice.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your positive experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're thrilled to hear that you were completely impressed with our customer service. Your feedback is greatly appreciated and will surely help other customers feel confident in their purchase. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new TV! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great but

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv.. caught it on sale wasted no time buying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Customer service sucked but the TV is great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” Tv Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m am happy with the choice I made at Best Buy and price. It was very hard and difficult for me to choose but Best Buy associates helped me figure it what was a better choice. I love my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I've had it for a couple of months and it's been great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad and Pioneer Customer service suck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 months of having the TV I was having issues with the LED panel with dead pixels and other issues. I had to jump through hoops to get a repair appointment and when I finally got one set up by pioneer it was cancelled by Best Buy due to still being under manufacture warranty. I spent 6 hours on the phone trying to get answers but couldn’t. Waste of money on the TV and the Protection Plan from Best Buy

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello JoshuaS. Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you faced with your TV and the repair process. We understand how frustrating it must have been to deal with technical issues and spend hours seeking support without resolution. We always aim to provide reliable service and support, and it’s disappointing to know that this situation didn’t meet those expectations. Your feedback is important and will be shared to help improve the overall customer experience moving forward.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying a tv and I love my new purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product. Must buy in available price.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your positive feedback on the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're delighted to hear that you find it to be a great product and a must-buy at its price.

      If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to enjoy your TV.

      Thank you for choosing Pioneer and for sharing your recommendation! Your feedback is greatly appreciated and helps other customers make informed decisions. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has expected quality and has all smart tv features

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review! We're pleased to hear that the Pioneer 55" Class LED 4K UHD Smart Xumo TV meets your expectations and that you're enjoying all the smart TV features. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new TV! BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m highly impressed with this tv. I was a bit skeptical about buying it at first but I’m glad I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pioneer tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good TV and I like that.Extra feature it has on that makes the whole TV.I'm not gonna tell you what it is.You have to go on You won't regret it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv video is good sound is not so need more speakers or Bluetooth speaker added .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn’t the television I was hoping for. The audio is out of sync even after I reset both audio and visual. It feels like I’m constantly watching a foreign film with English voice overlay. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, DChicago. We’re sorry to hear the audio sync issue has affected your enjoyment of the TV. We understand how frustrating that can be, especially when you've already tried resetting the settings. We’re committed to delivering a smooth and immersive viewing experience, and your feedback helps us identify areas for improvement. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Black Friday !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buy ! Best Buy! Would always go back for a deal

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Lucky,

      Thank you so much for your fantastic review of the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're delighted to hear that you're happy with your purchase and that you had a great experience at Best Buy.

      Your satisfaction is our top priority, and it's wonderful to know that you would choose us again for future deals. We appreciate your support and look forward to serving you again soon. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Pioneer - 55" Class LED 4K UHD Smart Xumo TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has all preinstalled apps. I would rather prefer to install apps options with in the tv

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Chila, for your feedback! It's great to hear that you're exploring the features of your Pioneer 55" Class LED 4K UHD Smart Xumo TV. We appreciate you sharing your thoughts on the app experience—your input helps highlight what users value most in their smart TV setup. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv will never win best picture for all the tv afficianados out there, but for a kids bedroom it is an outstanding value proposition. No complaints

    I would recommend this to a friend