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Customer Ratings & Reviews

  • Front. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Angle. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Left. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 1. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 2. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 11. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 13. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 14. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Pioneer XUMO TV
  • Alt View 16. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 17. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 18. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 19. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 20. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 21. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Alt View 22. Pioneer - 55" Class LED 4K UHD Smart Xumo TV - Black.
  • Keep Your New TV Damage-Free video 0 minutes 47 seconds
  • Pioneer - 55 Class LED 4K UHD Smart Xumo TV Features video 1 minutes 35 seconds
  • 55 Class LED 4K UHD Smart Xumo TV Features Video video 1 minutes 39 seconds

Pioneer - 55" Class LED 4K UHD Smart Xumo TV

Model:
PN55-751-24U
SKU:
6546909
Highly rated by customers for:
Your price for this item is $199.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 2335 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,335 reviews

  • Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the price it does everything you want it to do. Great brand name.

    I would recommend this to a friend

  • Good tv at a low price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson is very happy with this tv and got it for a great price!

    I would recommend this to a friend

  • High Quality for a great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works well, Video and Audio are very good! Xumo missing a few apps

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Robert,

      Thank you for your review of the Pioneer 55" Class LED 4K UHD Smart Xumo TV! We're pleased to hear that you're happy with the video and audio quality. We understand that missing a few apps on Xumo can be inconvenient. Your feedback is valuable, and we'll pass it along to our team for future improvements. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this tv everyday! No problems great connection to WiFi and nice for gaming

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, Nando! We're delighted to hear that you're enjoying your Pioneer 55" Class LED 4K UHD Smart Xumo TV and that it provides a great WiFi connection and gaming experience. Your positive comments are greatly appreciated and help us continue to offer high-quality products. Enjoy your TV! Jeth |Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Pioneer 55” XUMO TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great deal for an online $199 Black Friday purchase. TV is as advertised. All of my TV’s are Roku, but I couldn’t pass up the deal. XUMO interface is just as easy as Roku.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    No internet connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant connect to internet. Continues to load with strong connection

    I would recommend this to a friend

  • Wonderful Christmas tv thanks so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv wonderful staff........................... .

    I would recommend this to a friend

  • New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv glad I purchased it yaaaaaaaaaaaaaaaaaaaaaaaa

    I would recommend this to a friend

  • Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point, it is an excellent addition to any living room, man cave, or game room. It mounts very well and looks great!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Buyer Beware.....Do Not Buy!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do Not Buy, bought this TV installed it and it worked fine for 2 days then would not turn on. No matter whether I tried to turn it on from the remote or the power button on the TV itself it would not turn on right away. After several hours then the TV would just turn on by itself. It almost seems like there is a delay. I returned the TV and got another one but that one did the same thing. Looks like there is either an issue with the power board or with the software but either way not worth the headache.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi PatrizioD,

      Thank you for the feedback. We do apologize for what happened to your TV. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.

      Pioneer Support,
      Renee
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746 BBY-ExBrand_Best_Buy_Pioneer

  • T.v.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught t.v. On sale let’s just say pioneer shocked me with this one. I will most definitely get another one if I catch it on sale again

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Do not buy this tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all Stay away from this TV. I bought it for my bedroom I can connect to the Internet pioneer, keeps telling me to do a download update with a USB and then to manually update on the TV which it doesn’t allow it. It’s just not worth it. I’m stuck with a TV just to play games. I’m gonna have to buy a rockers for device so I can use it with the abs. It’s definitely not worth it.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback about the Pioneer 55" Class LED 4K UHD Smart Xumo TV. I'm very sorry to hear about the issues you're experiencing with the internet connection and software updates. We understand how frustrating this can be and appreciate you bringing it to our attention.

      To help with the update process, you can follow these steps to manually update your TV using a USB flash drive:

      1. Download the Update: Visit the Xumo website and download the latest software update for your TV onto a USB flash drive.
      2. Prepare the USB Drive: Ensure the USB drive is formatted to FAT32 and contains only the update files.
      3. Insert the USB Drive: Plug the USB drive into the TV's service port.
      4. Update the TV: Go to Settings > Device Settings > Updates > Update Manually > Start USB Update.

      If you continue to experience issues, please reach out to our customer support team for further assistance. We want to ensure you have a fully functional TV and a better experience.

      If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you. BBY-ExBrand_Best_Buy_Pioneer

  • Tv

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was EXCELLENT !Best Buy is great I love shopping here

    I would recommend this to a friend

  • Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. 4k makes me feel as if im right at the game

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Spend the extra 100

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality for the price. Unable to do an update on TV unless you plug a USB drive to a computer, download update then plug usb into the TV. Apps run slow and at times freezes, other wise good TV

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi JorgeR! I'm sorry to hear that you are experiencing difficulties with the update process and slow app performance on your Pioneer TV. It's frustrating when a product doesn't meet expectations, and this is not the quality of product that we want to provide to our customers. Please know that assistance is available under the manufacturer's warranty, and you can call 1-800-421-1404 for support with resolving these issues.

      JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • Cons mentioned:
    Connectivity

    Internet connection stopped working 1 month in

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I rebooted my internet, the TV now REFUSES to connect. It shows a connection but then enters an endless loop of saying it's not connected, but I can't make the connection because it's "active", etc. Hours on the phone with customer service, factory reset, downloading a software update onto a USB stick. Nothing, still broken in its most fundamental aspect. About to go return it. This thing is junk. AVOID.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi EricaS,

      Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
      Please contact us if there is anything that we can assist you the # is 888-237-8289.

      Pioneer Support,
      Renee
      https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909 BBY-ExBrand_Best_Buy_Pioneer

  • TV more than worth the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the smart features, lots of options to choose from. I watch my prime videos often.

    I would recommend this to a friend

  • Pioneer TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and for what I need the tv for is great. I use it mainly to hook up my Apple TV.

    I would recommend this to a friend

  • Good value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift to my grandson for his dorm room so he and his friends can do gaming on it. He loved it. He's excited to get it hung up in his dorm room.

    I would recommend this to a friend

  • Amazing tv

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love it a lot thanks so much for helping with selection

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your fantastic feedback, JessikaR! We're delighted to hear that you love your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It's wonderful to know that we could help you with your selection and that you're enjoying your new TV. If you have any more comments or need assistance, feel free to reach out. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

Page 86, Showing 1,701-1,720 of 2,335 reviews
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