Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Remote issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box and did not come with a remote. The tv is unusable without one. I’ve purchased 4 remotes that are supposed to work and i got one to work long enough to connect a roku but the remote stoppped working and now i can’t change the output for the sound, so i have no sound.
No, I would not recommend this to a friend Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of white LED bleed through on the right of the screen, back to the store it went.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We genuinely appreciate your input as it helps us improve our products and ensure customer satisfaction.
We are sorry to hear about your experience with the white LED bleed on your television. This is not the level of quality we strive for, and we understand how disappointing it can be when a product does not meet your expectations. Our team is committed to producing high-quality displays, and we take reports of issues like this very seriously.
If you have any further concerns, questions, or if you would like to discuss this matter further, please feel free to reach out to our customer support team. We are here to assist you and ensure that your experience with our products is a positive one.
Thank you once again for your feedback.
TV for the Bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv for the bedroom with many streaming options!
I would recommend this to a friendI love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good because it was available when I needed it the most.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, Atkinsdaniel! We're delighted to hear that you're loving your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It's great to know that it was available when you needed it the most. If you ever have any questions or need assistance, don't hesitate to reach out. Here's to many more enjoyable moments with your new TV! - James | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pioneer for the win
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's definitely recommended if you're looking for a smart tv that doesn't break the bank.
I would recommend this to a friendPioneer TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy for this purchase, it is excellent
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MaikelM, thank you for your positive feedback! We're thrilled to hear that you are enjoying your new Pioneer TV. If you have any questions or need assistance in the future, feel free to reach out to us. Enjoy your new TV! Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Customer Service at its best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store associate was very helpful when putting the TV in my car- very personable.
I would recommend this to a friendBang for your buck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Price was extremely affordable. Bang for your buck.
I would recommend this to a friend55” Pioneer Xumo TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price and great service. Tech that did installation was excellent.
I would recommend this to a friendGuest room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value……………… …………………………………………………….,,,,……….. .
I would recommend this to a friendTV kids
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent purchase works perfect for my children they are happy
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AnaliM, good to see that your children are enjoying their new Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Knowing that it will contribute to their joy while watching some videos. If you have further question, feel free to reach us out. Patricia | Pioneer Support https://www.bestbuy.com/site/brands/pioneer/pcmcat134600050009.c?id=pcmcat134600050009
Screen went out less than 30 days, 14 day in-store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv screen went bad in 23 days. Had about a 6 inch spot from top to bottom that went out playing black and white only. Took back to store, found out they only cover it for 14 days. Had to buy a $50 plan to be able to return and get a different tv, they refused to swap even talking to a manager amd stating it went out in less than 30 days!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thanks for your review. We're sorry to hear about the screen issue and the return experience. For further assistance and support options, please contact our team at 800-421-1404. They’re here to help.
- Shiela | Pioneer Support
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good in this price not bad actually i like it ……….
I would recommend this to a friend- Pros mentioned:Picture quality
Not the best, but not a bad price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was great, just shy of a month the wifi connection stopped working properly. Its not the easiest system to navigate. It does not have access to all strewming apps. However it has a great picture and nice pictures. If you are looking for a secondary tv this may be for you
I would recommend this to a friendBrand response from Shella, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the Wi-Fi trouble you experienced. To assist you better, we put together this support article to help troubleshoot: https://www.xumo.com/support/troubleshooting/I-cant-connect-my-xumo-tv-to-my-wifi-connection-how-can-i-fix-it. Plus, our support team is available around the clock at tv.xumo.com/support. Hope this helps!
Stopped working after 5 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv for 5 weeks. It worked great until it didn’t. Screen went green and froze. Then wouldn’t turn on after I turned it off. I wouldn’t recommend this product because I'm not impressed when a product stops working after 5 weeks with limited use. Then I had the worst experience trying to exchange this tv even though the app said I still had 5 days left since it was a “Christmas purchase window”. They wanted to send geek squad to my house to check it out even though I was there at the store with the tv, and my app told me to bring it to the store and issued a return barcode. The only pleasant part of this situation was the guy who worked in the tv dept. He worked hard to find me another tv because this one was a Black Friday deal and they had none left for exchange or in the same price range. I’m not sure which I’m more disappointed in, a defective tv or the Best Buy staff and return/ exchange process.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. Very light weight. Easy to install on the wall.
I would recommend this to a friendTV stopped working after almost 1 year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back in November 25, 2023 and almost a year later, the TV stopped working. I initially thought it was the remote control, but TV won’t even turn in when you try to turn it on manually with the button located on the TV. Since it has been exactly a year already, I am outside the manufacturer warranty and customer service has not been able to help me, unless I want to pay 120 sum dollars to get a technician to ‘diagnose’ the problem and that is before paying for any potential parts or services needed. The tv was at a bargain price but not worth it if it’s just going to kick the bucket after a year. Before this issue, the tv was great.
No, I would not recommend this to a friend55inch pioneer smart tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy with my purchase and everything is good I’m satisfied
I would recommend this to a friendPioneer 55 inch Xumo TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setting up process was fairly simple, liked the different app that it came with.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good love the screen and the clarity thnank you for the recommendations
I would recommend this to a friend