Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv so far using it in the living room right now
I would recommend this to a friendBeautiful tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a bargain of a tv beautiful tv with many apps
I would recommend this to a friendTv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV so far. I would purchase this item again...
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Easy setup out of the box.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome works perfect............................
I would recommend this to a friend- Cons mentioned:Connectivity
Do not buy it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV, it's made by cable companies to get more money out of you. External HDMI sources do not work properly.
No, I would not recommend this to a friend OK TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO BLUETOOTH, WIFI KEEPS GETTING DISCONNECTED, TV FREESES UP.
I would recommend this to a friendWeb browser option?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot locate the option to go out in the web since I am watching some series from a different country. Is there an option for google or any kind of internet browser? Thanks!
No, I would not recommend this to a friendBrand response from Nikki, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! While Xumo TVs do not have a built-in browser, your Xumo TV does come equipped with Apple AirPlay so you can share your browser from your iPhone, iPad or Mac directly to your TV. Hope this helps! If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance. Please visit https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
- Pros mentioned:Ease of use
Unhappy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV does not turn on regularly, updates have to be done by a USB and not directly through the internet linked to the TV. Nice display and easy to figure out the functions but its got issues that make it completely unbearable.
No, I would not recommend this to a friend You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is mediocre at best. Xumo app is terrible. In particular I like to watch my own material on my own Plex server in my home. Can do it on every other TV, but not Xumo. Xumo won't let you play local Plex Content. Overall, I should have returned it but it's a bedroom TV so I'm just dealing with it overall.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Wbetson! I'm sorry to hear that you're experiencing difficulties with the picture quality and Xumo app on your TV, especially since you enjoy watching your own material on your Plex server at home. It must be frustrating that Xumo doesn't allow you to play local Plex content on this particular TV. Your feedback is valuable to us, and we will make note of this isolated issue so that we can strive to provide a better experience in the future. Thank you for sharing your concerns with us.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Pioneer, what happened?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this product. I have been a customer of pioneer for many years and this is one of the most disappointing purchases worth their name on it
No, I would not recommend this to a friendSubtitles problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't access to external subtitles, it does no work
No, I would not recommend this to a friendGood but slow software
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great for the price and size. Glad Pioneer is making TVs again. The UI is a little laggy but the remote is great.
I would recommend this to a friend- Cons mentioned:Remote control
Horrible!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please dont buy this tv, the power button or the remote dont work, you can find a better option than this
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Frustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing I can say is it has a great picture. It doesn't stay connected to the wifi and we have to restart it almost everyday to reconnect. We can't download any extra apps. It's pretty frustrating.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Decent tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv. But it was a good price. Cant complain other than some apps it freezes and still plays audio, then speeds up to get back in sync
I would recommend this to a friendDisappointing Experience – Wouldn’t Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a while and it’s been frustrating from the start. The interface is slow and glitchy, apps crash or don’t load, and the picture quality is just okay. Remote is laggy and the overall user experience feels cheap. Regret the purchase—spend a little more for something better.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the TV has not met your expectations and that the interface, app performance, and remote responsiveness have been frustrating. We understand how important a smooth and reliable user experience is, and we regret that this product did not deliver that for you. Your feedback is valuable and will be shared with our team to help improve future models and support services. Keith | Pioneer Support
Not DIRECTV compatible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the fact that we can’t use our DIRECTV stream on it. We were not told this when we discussed the item.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, Neto88. We are sorry to hear that the Pioneer 55" Class LED 4K UHD Smart Xumo TV does not support DIRECTV Stream as expected. We understand how important it is for customers to have access to their preferred streaming services, and we appreciate you bringing this to our attention. Your input helps us continue improving our products and providing the best possible experience. Tine | Pioneer Support
- Cons mentioned:Connectivity
Disconnects from internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price, only issue is it disconnects from the Internet occasionally on its own.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MarquitaH,
Thank you for the feedback. We do apologize the internet disconnects occasionally. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great TV - XUMO is terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying it and setting it up - it requires XUMO to be set up. What can go wrong? XUMO asks you to enter a 4 digit code and there is NO WAY to reset the TV to take off XUMO so I can play things like Paramount Plus!
No, I would not recommend this to a friend