Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 55" Class LED 4K UHD Smart Xumo TV, particularly praising its adjustable picture quality, vibrant colors, and ease of use. The TV's simple setup and overall quality are also appreciated, especially considering its very good price. However, some customers have expressed concerns regarding connectivity issues, the remote control, and the TV's software. Additionally, a few users have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Awful Software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a piece of junk. The remote would take 32 seconds to turn on the TV, the TV came without any usable apps, the TV download/setup process would take 4 minutes and 52 seconds and then fail. I cannot do anything at all with this TV. I also learned that, even if things had worked properly, I would later be forced to do manual updates with a USB drive down the road. Ridiculous for 2025. Returning immediately and not buying another Pioneer TV. Awful experience.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of junk. It always disconnects from the internet. Sometimes it doesn’t even turn on even if press the power button on the remote or on the tv itsled
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the issues you're experiencing with your Pioneer 55" Class LED 4K UHD Smart Xumo TV, JuanC. Frequent internet disconnections and power issues can be very frustrating. Please ensure your TV is within range of your Wi-Fi router and that the power cord is securely connected. If the problems persist, our customer support team is ready to assist you further. Thank you for bringing this to our attention. Patricia | Pioneer Support
- Pros mentioned:Picture quality
good image and sound but
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good image and sound but I couldn't put the streaming in Mexico.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RosariogB! Thank you for sharing your feedback about the Pioneer 43" Class LED 4K UHD Smart Xumo TV. I apologize for any inconvenience you experienced with streaming in Mexico. We understand how frustrating it can be when a feature doesn’t work as expected. Rest assured, we take your feedback seriously, and we will make it right. Please consider reaching out to our customer support team at 1-800-421-1404 for further assistance covered by the manufacturer’s warranty. We appreciate your patience and value your satisfaction.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Slow ui
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok.. super slow UI... its ok if you want to plug in your own media player.. like chromecast tv or something
No, I would not recommend this to a friendWould not purchase Xumo tv again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say not one of my better purchases. Kept cutting in and out. Ended up returning and purchasing another brand.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the worst TV I have ever purchased, and unfortunately, I bought two. My son opened an early Christmas gift and wouldn't connect to the internet. The following day, my other son opened his and guess what wouldn't connect to the internet. After some research, it turns out this TV has been discontinued. I wonder why.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Brittany,
Thank you for the feedback. We do apologize for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Short life span.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even make it 3 months and the picture is going out right in the center of the tv.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello JonathonS. Thank you for bringing this to our attention. We’re sorry to hear about the issue with the picture quality and understand how frustrating that can be. Your feedback is important and helps us work toward better reliability and performance in our products.
Keith | Pioneer Support
Pioneer ,55
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not what I was expecting but overall a nice television but not compatible with things I have
I would recommend this to a friendNot compatible with DirecTV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't download the DirecTV app to this TV. A waste of $200 since im past the return deadline.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Jsikes, for sharing your experience with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We understand how frustrating it can be when a specific app isn’t available, especially if it impacts your viewing preferences. While the Xumo platform offers a wide range of streaming options, app availability may vary depending on provider compatibility. We appreciate your feedback and will continue working to improve the experience for all users. Tine | Pioneer Support
Do Not Buy - tried 2, same issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a voice delay - gets worse the longer tv on...
No, I would not recommend this to a friendwow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.omg this t.v has a amazing sound system. also was the per fit in my car to take home
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TabuT, thank you for taking time to review our Pioneer - 55" Class LED 4K UHD Smart Xumo TV. Hearing your feedback is important to us so we will be able to continue improve the quality and efficiency of this TV. If there is anything that we can assist you with, please contact us at (888)287-7658 for further assistance. Ivy | Pioneer Support. https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Pioneer tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price at the moment for the kids . Volume system sucks doesnt sound loud untill it hits volume 60
No, I would not recommend this to a friendInexpensive dumb TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a dumb tv, this one is for you. Xumo TV allows you to play free tv, Apple AirPlay is a pain as well.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, DanW! We're glad to hear that you're making use of the free TV feature with Xumo TV. Your insights on Apple AirPlay are appreciated, and we'll take them into consideration. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy your new TV! Jeth | Pioneer Support.
BB is very bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give no stars if possible. I had to purchase this tv because BB would not send me a remote for a busted xumo, despite the fact that i've spent THOUSANDS at BB. This "back up" tv is the VERY LAST item I will EVER buy from the very bad people (I'd use stronger language, but I"m not the Orange Jesus. Unless and until I ever receive that remote, I will forever bad mouth your company. Go jump!!
No, I would not recommend this to a friendGreat for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean what do you expect for $200? I basically got what I paid for. It’s a decent TV just nothing special.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not bad but the problem is I can’t download more apps
No, I would not recommend this to a friendthis is the worst TV ever made
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is thr worst TV i ever bought. I bought the first one and got a black screen with no text on it when I set it up. I returned it, waited 3 days for the delivery of a 2nd one, and got the TV to display Pioneer when I set up and went BLANK again after that, No pictures. Just a black screen. So ridiculous. Called Customer support and they were clueless, asking me to change the battery of the remote that came in brand new with the TV, I did and nothing changed. I took it back to buy a 65 in LG instead, I will never buy Pioneer again.
No, I would not recommend this to a friendBrand response from Chelsea, Pioneer Support
Posted .Hi there! Thank you for your feedback as it helps us keep Xumo TV at its best! We're sorry to hear about the trouble you experienced. It's possible this is related to your local network configuration. To assist you better, we put together this support article to help troubleshoot: https://www.xumo.com/support/troubleshooting/I-dont-see-app-icons-or-images-on-the-home-screen-what-do-I-do. Plus, our support team is available around the clock at tv.xumo.com/support. Hope this helps!
Crappy tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 260 for the this tv. And replaced it a year later. The picture was so dim. Would not reccomend
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, AndrewH, for taking the time to share your experience. We truly value all feedback and appreciate your perspective it helps us continue to understand what matters most to our customers. Jeth| Pioneer Support
Defective TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is not compatible with a sound bar. When a sound bar is hooked up to it, it cycles through the Input options and stay on sound bar, not showing anything. It also turns on independently. We found it on 3 different times, once when returning from work and twice in the middle of the night. It was on the screensaver when we discovered it each time so we don’t know how long it had been on.
No, I would not recommend this to a friendDon’t like you can not download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t download on this television and that one thee most important feature
No, I would not recommend this to a friend