Customer Ratings & Reviews
- Model:
- AVH-521EX
- SKU:
- 6362273
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, ease of use, and Bluetooth connectivity of the 6.8" Bluetooth® Digital Media (DM) Receiver. Many also appreciate the inclusion of features such as a CD player and touch screen, along with the generally positive installation experience. However, some users noted that the volume control could be improved and that compatibility issues may arise with certain vehicles or devices. The price point was also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it installed yet waiting on you to open install area
I would recommend this to a friendIts ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's ok i wish I could have seen it before I bought it
No, I would not recommend this to a friendOk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this item was Apple car play but it is not
I would recommend this to a friendMisleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had i knew more than going by the description provided, i definitely would not purchase or recommend this to anyone especially if you have a Volkswagen. I called Bestbuy.com as it wasn't completely what the site description said in relation to Android capabilities and doesn't even come up on pioneers site under Android searches as hear. Was told i couldn’t return it but i could try to at 1 of the stores which both are almost 2hours roundtrip from where i live.
No, I would not recommend this to a friendGood for what it is
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Id say get a apple/android car play. Spend the extra paper
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it had all the features I was looking for. That was incorrect. It only had said features if you went and separately bought different devices to add to it.
No, I would not recommend this to a friendBad Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system from Pioneer is not up to the standards that I expect from Pioneer.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are not happy with the AVH-521EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They discuss the issues you are having with the unit.
Would have been a good replacement stereo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the item to exchange for one with Apple play
I would recommend this to a friendHorrible media receiver. Piece of junk.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give this no stars. The lag time between this unit and my iPhone is horrible. Glitches and gets stuck, freezes, keyboard won’t stay calibrated. Shuts off on its own like 2-3 times a day. This thing is a sloppy, slow, dummy of device. Pioneer….I expect better from you. I’ve spent too much money on your products from 1987 until a couple of weeks ago. This is not acceptable.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JohnS,
Thanks for taking the time and effort to leave a review with our 6.8" Bluetooth Digital Media DVD Receiver with Amazon Alexa when Paired with Pioneer Vozsis app - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Pioneer Products
Lisa
https://www.pioneerelectronics.com/PUSA/
- Pros mentioned:Sound quality
First pioneer, last pioneer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The radio itself is fine. I assumed it had CarPlay or some sort of navigation ability for $300. The WebLink is awful and has 3 apps. One of them is yelp, thanks pioneer
No, I would not recommend this to a friend Discontinued model? not update on pioneer website!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth cuts out frequently. My other receiver has no problem connecting to Bluetooth devices. Also, the ad (demo mode) when it kicks on, it will make the receiver sleep and cuts out the music. You can solve this by deactivating the demo mode. but demo mode is there to keep help screen from being frozen on one image. Another BIG problem was that only this receiver cannot be found at pioneer website to download updated firmware. AVH-521EX doesn't simply exist according to pioneer. Discontinued?
No, I would not recommend this to a friendCrap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio still has POOR am fm reception even after the amplified antenna
No, I would not recommend this to a friendPass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok at first but after 2 months and not returnable CD player quit working on it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Timc, we apologize for the inconvenience you've experienced with the CD player failing after two months of use. Please contact our customer support for assistance with troubleshooting or possible warranty options. Thank you for your understanding. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-dm-receiver-black/6362273.p?skuId=6362273
Worst unit I’ve purchased
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is decent except for the Bluetooth lag and latency while listening to music. This audio/video sync is also terrible during Bluetooth streaming playback. During YouTube videos, the mouths move and then you hear the sound a few seconds later. Spoke to Best Buy and Pioneer but was only told that it is normal. This is not normal and I wish that I never bought this unit!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We apologize for the inconvenience you have experienced with the Bluetooth lag and audio/video sync issues on your unit. We understand how frustrating this can be and we will definitely take your concerns into consideration for future improvements. We appreciate your honesty and hope that we can resolve this issue for you. If you have any further questions or concerns, please feel free to reach out to us. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-dm-receiver-black/6362273.p?skuId=6362273
Trouble
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this particular radio was a nightmare for the BB technician to install, no back up camera connection and the phone connection is garbage! Someone made a big, big mistake saying this radio fit my car! The BB technician did his best with what he had!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the truck off with no issues for installation. After they were finished my airbag sensor light was on. Took to my mechanic and they burned out the sensor. Paid out of pocket to replace and waiting for Best Buy to contact me back about reimbursement. This reflects on Best Buy not the actual radio.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our 6.8" Bluetooth Digital Media DVD Receiver with Amazon Alexa when Paired with Pioneer Vozsis app - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Store posted wrong description of item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have navigation. Was not what I expected as the tag hanging below the item (with specs) showed that it did have more than what it actually came with. Maybe the wrong description was put up for the item. Would have returned if it hadn’t already been installed.
No, I would not recommend this to a friendA bit disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it was a great product. I don’t know since the installer wasn’t able to install
I would recommend this to a friendupset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought radio with free install but best buy doesn't have the parts to do the job !!! they are not able to even order the parts!!! extremely upset!! sent me to an appointment 5o miles away to find it out. waste or time & gas.
No, I would not recommend this to a friendCarplay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, did not have apple carplay which is why I purchased this item
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Carplay,
We apologize. Your feedback is important to check the quality of our product and improve it.
Pioneer Support
Lea
www.usca.pioneer-tv.com