Customer Ratings & Reviews
- Model:
- AVH-521EX
- SKU:
- 6362273
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, ease of use, and Bluetooth connectivity of the 6.8" Bluetooth® Digital Media (DM) Receiver. Many also appreciate the inclusion of features such as a CD player and touch screen, along with the generally positive installation experience. However, some users noted that the volume control could be improved and that compatibility issues may arise with certain vehicles or devices. The price point was also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Fraud and extorsion by Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy refused to cancel order and would only accept a return if $50 was paid to join Total Rewards program. 0 stars for fraud.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello GregoryO,
Thank you for taking the time to review our Pioneer - 6.8" Bluetooth® Digital Media (DM) Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Poineer Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dont be fooled Android users!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased but returned this item because it is misleading in its wording. It doesn't work with android auto, it will only charge android devices. Says made for Iphone/Ipod on the box. Geek squad verified it for me before returning the item.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced in getting this product. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina | Pioneer Customer Support
Over heatting issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK so this radio sucks. If you have your heat on at all within 20 minutes, the radio overheats and will shut on and off constantly.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I would suggest having the installation checked. The heater should not have an effect on the stereo. You may have an air duct that is allowing heat to directly hit the stereo.
Also, check the impedance of your speakers. The impedance should not be less than 4 ohms. Some factory speakers have low impedance.
Junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Died after a year. Apparently known issues with this unit. Best Buy was happy to sell them and not help after.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are having a problem with the AVH-521EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will discuss available warranty assistance options.
Lasted a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Catastrophic failure a little over a year of daily use. Fuses intact and harness receiving power but will no longer turn on.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
poor choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stereo wasn't up to par without Android Auto. I had to upgrade to a better stereo for it to work with my phone. It simply does not have the necessary applications to be helpful connecting to my phone.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We apologize that our stereo system did not meet your expectations in terms of compatibility with Android Auto. We always strive to offer products that provide a seamless and user-friendly experience for our customers. Your input is valuable to us and will be taken into consideration for future product development. Thank you for choosing our brand and we hope you are enjoying your upgraded stereo system. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-dm-receiver-black/6362273.p?skuId=6362273
Lazy people
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this radio , but when i ask to install the schedule take too long .on this day nobody was busy he can do this but looks like they are lazy and BestBuy don't do anything to change that so sad
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello AJ0310,
I personally would like to apologize for the inconvenience you have been through about installing the product. To further assist you, please contact our customer service at at 1(888) 287-7658 Daily 8am - 9pm CT
Pioneer Support
Molina
www.usca.pioneer-tv.com
Pioneer CD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have CarPlay, but it’s a great value for price
I would recommend this to a friendInstall service suck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is good service installed wasn't, very unprofessional, didn't install properly
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I am sorry you had an issue with the installation process.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting from Bluetooth. Camera isn’t working.
No, I would not recommend this to a friendCancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned all items and cancelled the installment. Too many problems and mis-steps.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback regarding your recent purchase. It's disheartening to hear about the challenges you encountered with the product and the installment process. Your experience falls short of the seamless service we strive to provide. We take your concerns seriously and will use them as valuable insights to improve our processes and ensure a smoother experience for our customers in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-dm-receiver-black/6362273.p?skuId=6362273
Visually disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn’t very VISUALLY pleasing. Each display screen has a plain, boring, UNUSABLE visual feature basicàlly just taking up half of the screen. If I would have known this (store did not have this stereo on display) I never would have purchased.
No, I would not recommend this to a friendSucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks lol, there was extreme audio delay and the DVD player never worked so I returned it and bought the jvc instead and that is an amazing stereo! Yes the price is good on this one but there's a reason for that and that is it sucks lol
No, I would not recommend this to a friendInstillation not allowed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t answer the phone so I can set up and installation. You won’t do an instillation because of COVID. You close at 6:pm. I work second shift. So I dont know. Hopefully you can let me schedule and installation, and I’ll give a real review.
I would recommend this to a friendGet a different one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth 5 Sec delay very trashy buy a different one
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the AVH-521EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
service sucks wont call people back dont keep word
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ur service sucks so does ur manager dont know how.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After more research ended up returning item and didn't even want to deal with hassle headache or chance
No, I would not recommend this to a friendradio kept rebooting after install had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio was installed and would work for a couple minutes before randomly rebooting.
No, I would not recommend this to a friendBroke after one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a super crapy head unit it broke after the 1st week and I cannot play C d's anymore and the touchscreen is not working all the
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product doesn't work correctly. I have to ta k e it back so that they can redo my radio. Such time consuming.
No, I would not recommend this to a friend