Customer Ratings & Reviews
- Model:
- DMH-W2770NEX
- SKU:
- 6514065
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the wireless CarPlay, sound quality, price, and ease of installation of the 6.8" Wireless Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver. They appreciate the convenience of wireless connectivity, the crisp and clear sound, and the affordability of the receiver. Customers also find the installation process to be straightforward and hassle-free. However, some customers have concerns about the screen brightness, the lack of a physical volume knob, and the limited adjustability of the split-screen function.
This summary was generated by AI based on customer reviews.
Geek Squad Scammers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box 2770-DEX and best buy not only have me a non functioning unit but they gave me an older 1700 model. Extremely dissatisfied and disappointed they would ever do something like this.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Please contact Best Buy at 888-237-8289. They will try to assist you with the problem.
Hot garbage!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this on my car, worked ok for a couple of months then it started fritzing out. CarPlay connection is hit and miss wireless or plugged in, crashes constantly. Firmware is latest on head unit and phone. Tried several phones with same result. The on screen keyboard never worked due to what I assume was I don’t have a vehicle speed signal wire to tap into from the ECM. Tried multiple times to contact manufacturer… might as well been writing Santa. I’d highly recommend buying something else.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
It operates like a cheap tablet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how it automatically starts the last song I was listening to on whatever streaming service was last used, along with gps. Also, the remote isn't working correctly.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
It is normal for the unit to return to the last source the stereo was on, when you powered it off.
For the remote issue, please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
Pioneer quality has gone down hill.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit to replace a similar Pioneer stereo that died after three years. Voice to text is dismal compared to my previous unit. I am not sure what has changed, but I am not happy with it.
No, I would not recommend this to a friendDon't trust BB site or their installers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled installation for my 2012 V6 Mustang. No nav, no steering controls, basic as basic could be. According to BB's site, this model fits my vehicle. I buy the kit for installation, and low and behold the installer tells me it won't work, and that I need to upgrade my radio. And that I need another part for it that costs almost $200 more for steering controls, etc. Ummm, THERE AREN'T ANY CONTROLS. Long story short, I returned $1000 worth of equipment for 2 vehicle installs and taking business elsewhere to competent people.
No, I would not recommend this to a friendDamages and Repairs: Utterly Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash product. Damaged my car during installation. None of the features work as advised. The quality of the sound is horrible like a u-Haul truck. Very disappointed in the advisory of the Geek Squad giving misleading information to make a sale. I will never get a radio installed at Best Buy ever again. Lesson learned.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AnthonyS,
Thank you for taking the time to review our Pioneer - 6.8" Wireless Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
https://www.bestbuy.com/site/pioneer-6-8-wireless-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6514065.p?skuId=6514065
Not what I expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this radio unit over a year ago with hopes of enjoying music on long rides. However, if you are using Carplay the unit will not change the radio or Sirius XM station. You have to get out of Carplay and go back to audio source to change thr station, then switch bavk to Carplay. If knew this I would not have purchased the unit.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry, Apple CarPlay does not control the actual stereo functions. Apple CarPlay will change the tracks within the compatible application you are using.
Stripped Down Radio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgradded from the 2660 because I wanted wireless carplay and the fan failed. Wow, what a pile of garbage! The amplifier is nonexistent! This stereo despite being rated the same, has no amplifier power or bass! Peaking through the top, there is no amplifier! No capacitors or anything resembling an amplifier! The software is stripped down and loses alot of features. Dont bother buying an open box because half the parts will be missing. Twice!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Xylium,
Thanks for taking the time to connect with us about your concern with your Pioneer - 6.8" Wireless Android Auto/Apple CarPlay Bluetooth Digital Media Receiver - Black. I want you to know that we deeply care about the experience our customers have when purchasing Pioneer Products. This is why I would like to properly assist you by reviewing your situation with this Media Receiver since it should be working correctly. Please reach out to us through the link below where we will gladly help you with this.
Dina || Pioneer Support
Would not recommend.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the radio at first but after a while car play stopped working correctly. We reset it but still didn’t work, kept cutting out when driving. Replaced with same radio and Siri didn’t work correctly. Replaced with Sony after and have no issues.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Drops Android Auto
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for 10 months and every months it gets worse and worse! It drops from android radio every hour!!!! Man this sucks!!!!
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-W2770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance, to keep your Android Auto from dropping.
Poor quality, audio does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The radio audio did not work and Best Buy replaced the unit. The second unit had the same issue. I have been into the store 6 times and our car audio only works about half the time. The screen works and Apple CarPlay displays. Best Buy has not been able to solve the issue and our car audio still does not work.
No, I would not recommend this to a friendIts annoying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its annoying after a while it disconnects while im driving while using maps and listening to music i have tried connecting it with the apple car play wire directly it still disconnects and all the wires are connected good
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Losing connectivity more than 3 times in a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The choose this one as it the cheapest radio with wireless apple carplay , but it appears that im loosing the connection a number of times , and appears a msg please attach the atena in order to work wirelessly even thou the antenna is attached.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .We are sorry to hear you are not happy with the DMH-W2770NEX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Not happy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea how good this product is because the installer couldn’t complete the installation. Not happy at all with Best Buy after this. My car radio still isn’t playing right after putting the original back in. That’s what I get for trying to update my factory radio with an Apply Car play model.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Pioneer - 6.8" Wireless Android Auto/Apple CarPlay Bluetooth Digital Media Receiver - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Radio issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio turns on and off and it drops GPS signals!!!
No, I would not recommend this to a friend2 1/2 month install backlog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to rate this product but BestBuy Tech is unable to install my system for 21/2 months. Of course they’re tech warranty program starts when I purchased the product. What a racket!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RalphL,
Thank you for taking the time to review our Pioneer - 6.8" Wireless Android Auto/Apple CarPlay Bluetooth Digital Media Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1(888) 287-7658 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Pioneer Support
Alvin
http://www.usca.pioneer-tv.com
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im disappointed. Excepted more from pioneer. Started giving error messages after 2 months. Saying amp over load. On the 4th month. It totally stopped turning on. Nothing comes on
No, I would not recommend this to a friendfaulty microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microphone stopped working after a couple weeks of use. the radio itself works but i bought it brand new and its already faulty... had best buy install it too
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .Thank you for providing the feedback on the product, we appreciate your time.
I am sorry to hear you are having a problem with the microphone.
Please contact our Product Support at 1-800-421-1404, select option 1. They will verify defect and provide steps to have a replacement shipped to you.
Do not buy this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Radio is really bad, it keeps disconnecting from the phone, and the screen is not bright... this is the worst Pioneer Radio that I have ever bought
No, I would not recommend this to a friendTerrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looses gps as soon as you hit a bump or anything. Worse purchase I
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .I am sorry to hear you are having a problem with the DMH-W2770NEX.
It should not lose the GPS just by hitting a bump.
I would suggest having the installer check the connection of the GPS antenna, maybe it is not seated well.
If needed, contact our Product Support at 1-800-421-1404, select option 1. They will assist with troubleshooting and service if needed.