Customer Ratings & Reviews
- Model:
- PN65-R851-26U
- SKU:
- 6623797
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the 65" Class LED 4K UHD Smart Roku TV, especially regarding its picture quality, which is surprisingly vibrant with HDR10 support. Users also appreciate the easy setup process and the good size of the TV. Overall, the TV seems to be well-received for its picture and user-friendliness.
This summary was generated by AI based on customer reviews.
Just what we were looking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. These will be perfect for our purposes.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks so much for your feedback, PatriciaH! We're delighted to hear the Pioneer 65" Class LED 4K UHD Smart Roku TV is exactly what you needed and fits your plans perfectly. It’s always great to know when a product aligns so well with expectations—your comment truly highlights its versatility and value! Jeth| Pioneer Support.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pioneer tv consistently stops every few minutes and goes into a buffering loop forever before returning back to the show. It takes two hours to watch a one hour show. No it’s not an issue with my internet. I have two other tv’s on same Internet that never has this problem. Best Buy won’t allow me to return and exchange for better tv now since iv had it 60 days.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Pioneer customer! Thank you for taking the time to share your experience with your Pioneer TV. I’m sorry to hear about the frequent buffering, that’s not the performance you should expect, and I understand how frustrating that must be.
Our support team would be glad to help troubleshoot or review warranty options with you. Please reach out to Pioneer Support at 888‑287‑7658, and thank you again for reaching out to share your feedback.
Darshan | Pioneer
Must Buy a Wall Mount to Use this TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use the feet, since the screws received in the box were not all the correct size. Called Pioneer's 800 # and stopped into Best Buy for a replacement screw; both said, "sorry cannot help with that, how about a gift card for the inconvenience?" Money on a gift card does not help the tv stand on its factory feet.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Dear Customer, I’m so sorry for the frustration this has caused. A gift card doesn't solve the immediate need for a stable TV, and it’s disappointing that we couldn't provide the correct hardware right away. We clearly missed the mark on providing a functional solution for your setup.
Please contact us on: 1-877-467-4289, Monday–Saturday, 8 a.m. to 9 p.m. CT.
Lucien | Pioneer
Not a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv does well streaming normal channels, but as soon as you try to watch the 4k channel or play Xbox in 4k it starts to overheat. If you don’t play any games or watch the 4k channels this tv works well, but if you are a gamer or want to watch 4k don’t waste your time.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jerry, we’re sorry to hear your Pioneer TV is overheating during 4K playback and gaming. This definitely shouldn't be happening, as the hardware is designed to handle those high-resolution loads. We’d like to help troubleshoot this further please contact Best Buy support: 1-877-467-4289, Monday–Saturday, 8 a.m. to 9 p.m. CT, so we can make this right!
Lucien | Pioneer
Okay tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay Just have to reconnect internet every time I turn on tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Insignia Customer! Thank you for sharing your experience. I’m really sorry to hear that your Pioneer TV keeps needing to reconnect to the internet, that’s definitely not the experience we want for our customers. Our team would be happy to take a closer look and help get this working properly. Please reach out to us at 888-287-7658 or bbysupport@bestbuy.com. Thank you again for your feedback.
Vennila | Pioneer
Pioneer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an alright tv i thought the picture quality could of been better but other then that its ok
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Colfax, for sharing your experience! We appreciate your feedback and are glad to hear the Pioneer 65" Class LED 4K UHD Smart Roku TV is working well overall. Your input helps highlight what matters most to our customers. Jeth| Pioneer Support
Cheap Pioneer TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality isn't that good. I returned it.....
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hey there! Thank you for taking the time to share your feedback. We’re sorry to hear that the picture quality did not meet your expectations and that the TV was not the right fit for your needs.
We appreciate you giving Pioneer a try, and your comments will be shared with our product team as part of our ongoing efforts to improve our products. Customer feedback like yours is valuable in helping us enhance the overall experience. Vennila | Pioneer Products
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t workout for me so I can’t say it will not work for you .
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi! I understand your experience, and I appreciate you sharing it. While the Pioneer 65-inch 4K UHD Smart Roku TV may not have met your needs, results can vary based on individual preferences and viewing environments. Your feedback is valuable for others considering the product.
Narendra | Pioneer Products
- Pros mentioned:Picture quality
Pioneer - 65" Class LED 4K UHD Smart Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture with many options to adjust. Very easy to use remote. Very light TV and easy to mount with one person. Perfect for my living room.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Tony! Thank you for taking the time to share your experience. We’re thrilled to hear that you’re enjoying the great picture quality, easy‑to‑use remote, and lightweight design of your Pioneer TV. It’s wonderful to know it fits perfectly in your living room and was simple to mount on your own. We truly appreciate your feedback! Vennila | Pioneer
- Pros mentioned:Picture quality, Size
I Would Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works pretty well so far, it big and have not had any issues so far . It was making a crazy noise from time to time but it went away
I would recommend this to a friend - Pros mentioned:Picture quality
Happy with the purhase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an older 55" Roku TCL TV. The price was good. The delivery was on time and the quality of the TV is very good. It took us only 10-15 minutes to set it up. I have used it for over a week now to watch YouTube etc. and I am happy with the product. The picture quality is much better than my previous TV and the sound has a much better range for loudness.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello, We’re glad to hear that your new Pioneer TV has been a satisfying upgrade from your previous set. This model is designed to offer improved clarity, vibrant picture quality, and enhanced sound, all while keeping setup simple and quick. We appreciate your positive feedback and are happy to know you’re enjoying your viewing experience. Thank you for choosing Pioneer. Narendra | Pioneer Products
- Pros mentioned:Picture quality
Pioneer 65 inch smart Roku TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not even know there were Pioneer Smart Roku TV's excellent picture and the sound quality is great. I recommend this TV
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Deborah! Thank you for the wonderful feedback! We are thrilled to hear that you are enjoying the 4K picture and sound quality of your new Pioneer 65" Class Smart Roku TV. It is great to know that our integration with the Roku platform has provided a positive experience for you. Thanks for choosing Pioneer products. Mueez | Pioneer
- Pros mentioned:Setup ease
65" tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up of 65 inch tv was simple and it easily was placed on wall mount
I would recommend this to a friend - Pros mentioned:Picture quality
65in.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size Tv. Beautiful picture as though we're at the movies.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Tammi! Thank you for sharing your feedback. We’re thrilled to hear that your Pioneer 65" TV is the perfect size and that the picture quality makes you feel like you’re at the movies. We truly appreciate your review and are glad you’re enjoying your viewing experience.
Vennila | Pioneer
Almost a steal on a budget TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eight year old 50 inch Hisense went south and needed a new bigger set for basement. Killer inflation put my frugal nature in high gear. Saw this on a flash sale and bit after reading mostly positive reviews. Been using for about a week and am pleased. Other than some noticeable lack of lighting uniformity on mainly the right edge of screen it packs a punch way above what it cost. This is to be expected in a super low priced set and the only reason I didn't rate it a 5. Can't comment on sound since we plugged it immediately into existing surround sound system. Roku system is great with super fast response. Compared to my 5 year old LG TV in living room this Pioneer is way, way faster. Simple set up. If you need a good 65 inch TV this is a great buy if you find it on sale like I did. I would surely do it again. For what I paid this is a steal!
I would recommend this to a friend- Pros mentioned:Picture quality
Incredibly great purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, fast processing. Just a fantastic value.
I would recommend this to a friend - Pros mentioned:Picture quality
Great value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the size and quality. Bought this for a relatives house warming gift and they loved it. No complaints.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Wmills, thank you so much for taking the time to share your feedback. We’re delighted to hear that the Pioneer 65" Class LED 4K UHD Smart Roku TV has been such a great value and the perfect house‑warming gift. It’s wonderful to know your relatives loved it and that the size and quality met your expectations with no complaints. We truly appreciate your support and are grateful you chose Pioneer for such a special occasion.
Rafay | Pioneer Products
- Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and color, works fast , slim design.
I would recommend this to a friend - Pros mentioned:Picture quality
Would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has great picture and sound! It was well worth the money! Our son loves it!
I would recommend this to a friend - Pros mentioned:Picture quality
Best online purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you BestBuy for making our online purchase easy! We're very happy with our new Pioneer TV, beautiful clear picture and an awesome price.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there, thank you so much! Glad to hear the online purchase was smooth and that the TV’s clear picture and price made it an easy win. Enjoy the upgrade!
- Shiela | Pioneer Support