Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Don’t waste your time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s way less than 4K resolution, I did all recommend pictures setup, also you have to connect it with sound bar because it’s very poor sound quality. The worst thing is the software, very slow respond between the remote and the tv, and not much apps available compared with other tv’s either google or fire stick. I gave the 2 stars for the price, I got it on sale but still not worth it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about the disappointing experience you've had with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. It's concerning to hear about the issues with resolution, sound quality, and software responsiveness. Your feedback is valuable to us, and we'll ensure it's forwarded to the appropriate teams for further review. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Chaun
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to create a Xumo account and put it credit card on file to activate television for that reason alone I wouldn’t recommend.
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is really clear, just a different type of tv that doesn't allow you to add more apps.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Gina, thanks for sharing your thoughts on the Pioneer TV. Hopefully, you're still enjoying the overall viewing experience! --Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Fair Price but huge disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xumo tv is horrible!! The picture is mediocre, it is always lagging and it’s hooked up directly to my router, the system is not user friendly, pioneer fire TV is amazing hut this Xumo interface is a huge fail, so many unnecessary apps and once again not user friendly dont get anything Zumo stick Fire stick TVs
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DisappointedPioneerFan, thank you for your review. We’re committed to making every experience great. Your insights help us achieve that goal. - Carl | Pioneer Support
All apps are not available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but will not let me access the DirectTV app so i had to return!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Dear MarcusE , we value your feedback, even if it was a mixed experience. We’ll use your input to enhance our TV. - Carl | Pioneer Support
its ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv works fine, had to buy screws to put the legs on because it didn’t come with it for some reason
I would recommend this to a friendunhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that this TV doesn’t support smartview or screen mirroring.
No, I would not recommend this to a friendIt's Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. The UI is kind of laggy but it's serves it purpose well as a secondary TV.
I would recommend this to a friend"Okay" tv, but no tech service. Returned it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, okay picture and sound. But the customer service from Pioneer was non-existent. They transferred me to Best Buy tech support and they had no idea how to help me regarding several questions I had. But I do appreciate the return policy because I was able to return without any problems.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ArthurL, thank you for your review. We’re committed to making every experience great. Your insights help us achieve that goal. - Carl | Pioneer Products
Pioneer 65”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not as crisp or as clear as I had hoped. It freezes up on Netflix.
No, I would not recommend this to a friend65 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some white spots on the background but overall has been good only had it for about a month now
I would recommend this to a friend- Pros mentioned:Picture quality
Deal breaking audio issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but volume constantly goes out. Have to unplug for 60 seconds and plug back in for it to work again. Would return immediately but the tv is huge and that would be a nightmare.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi GloriaBorger123! I'm sorry to hear about the inconvenience you have experienced with the volume on your TV continuously going out. This is not the quality of product that we want to provide to our customers, and we understand how frustrating this must be for you. Please feel free to reach out to our customer service team for assistance covered by the manufacturer's warranty at 1-888-287-7658.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Good TV for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. A little laggy loading apps and changing channels other than that so far so good
I would recommend this to a friendAham
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great bought 2 of these babies a 55 and 65 in
I would recommend this to a friendJust OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok picture but lines on black screen and weak sound through speakers.
No, I would not recommend this to a friendUser interface difficulties
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv good, I don’t like the xumo user interface though
No, I would not recommend this to a friendGood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV overall the problem is some particular apps do glitch is my only complaint
I would recommend this to a friendPioneer TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really Hated this TV. I think mostly because I am not a custom to how this TV works
No, I would not recommend this to a friendNot the Pioneer that you remember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong but when i saw the Pioneer logo i thought at least the sound would be amazing. It wasn't, it's definitely not Even in the top of TVs i would use for a gaming system. It's ok to watch TV and various media but it's not the pioneer i remember. But i did get it on sale and i know why now.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Freddy, we apologize for the disappointment you've experienced with the sound quality of the TV, especially considering the Pioneer brand reputation. Your feedback is important to us, and we'll take it into consideration for future product enhancements. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for sharing your feedback with us. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
Do it buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Ever since I’ve had this TV it’s struggles to stay connected to the Internet. Also, Just in general The XUMO TV User interface is not great. I miss my Roku TV and would much rather have that user experience
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the connectivity issues and user interface of your Pioneer 65" Class LED 4K UHD Smart Xumo TV. It's understandable that you prefer a smoother experience like Roku TV offers. Your feedback is valuable to us, and we'll ensure it's shared with our team for further review. If you need assistance with troubleshooting the connectivity issues or exploring potential solutions, please reach out to our customer support team. We're here to help address your concerns and improve your experience with the TV. Thank you for sharing your feedback with us. Jeth | Pioneer Support.