Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Bad Wi-Fi connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality it's ok after playing with the settings, sound was bad, but for the price, I figured that I got what I paid for... after only a couple of weeks the TV lost connectivity with the Wi-Fi and also it wouldn't even start with the remote or manually, it was returned to the store.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team..
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Pioneer xumo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out after 2 months. Sat for a week before they sent someone to look at it.
No, I would not recommend this to a friendGood price not worth buying for good quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price but not the best tv for sure it keeps shutting off on me in the beginning it does work well but for the price can’t complaint.
No, I would not recommend this to a friendPioneer TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Picture Quality could be a bit better.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Don’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv started to turn off and on and disconnecting and connecting from the WiFi and was freezing from having it less than a month. Customer service sucked had to go through twitter
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JuanS! I'm truly sorry to hear about the issues you've experienced with your Pioneer TV. It's frustrating when a new product doesn't work as it should, and dealing with poor customer service only adds to the frustration. Please know that we are committed to making this right for you, and we offer assistance covered by the manufacturer's warranty. Please call (888) 287-7658 so we can help resolve this issue promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Xumo is bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 updates the apps already installed have issues, always disconnecting and reconnecting giving errors in which you search the webpage for information and you do not help you resolve the issue, very very disappointed on this purchase of TV
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi P311,
We appreciate your Inquiry!
Thank you for reaching out. I apologize for any dissatisfaction you may have experienced. Regarding with your newly purchased Pioneer - 65" Class LED 4K UHD Smart Xumo TV, you may call us at Pioneer customer support 1-888-287-7658 to provide you a necessary help. You may also visit https://www.xumo.com/support. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
- Cons mentioned:Internet connectivity
Worst TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever, you can’t download some apps, the volume is distorted past 40, and it constantly kicks you off the internet
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re experiencing issues with the TV, including problems with app downloads, volume distortion, and internet connectivity. This is certainly not the experience we want for our customers. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv. Not the best but not the worst. Fair for the price
I would recommend this to a friendDid not like this Pioneer xumo TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this TV i did not like! Always had to put my wi & password in everytime i turned it back on! Always had problems with my apps loaded! Pioneer changed me $ 89 dollars! I'm still not sure why? Did not like the picture, or sound quality!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi scarecrow,
Thank you for the feedback. We do apologize if you did not like the TV. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
NO REMOTE IN BOX. No help from Best buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find a remote for this xumo tv anywhere. It wasn't included in the box. And Best buy will not help me
No, I would not recommend this to a friendScreen freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this tv the screen freezes then speeds up making shows and movies hard To watch. It has then froze and made a nose then the tv turned off. It wouldn’t turn back on until I unplugged it. I have only had the tv for 2 weeks.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TrinaL,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and end up returning it. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pioneer t.v.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume has gone out on one occasion and a few days later while watching the screen went to a loud white noise that couldn't be turned down so i unplugged it. Will more than likely take back. All this within 2 months of purchasing.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
- Pros mentioned:Picture quality
Return
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality picture Nice sound to it but would freeze and turn off Had to return it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for sharing your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. We’re glad to hear that you enjoyed the picture quality and sound. However, we’re sorry to learn about the freezing and turning off issues that led to your return.
Your feedback is valuable and helps us improve our products. If you have any other thoughts or need assistance with a different product, please feel free to reach out. Patricia | Pioneer Support
Very wonky tv experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.Tv shuts off by itself while watching and is hard to restart. 2. The antenna tv guide does not properly populate and will just state live tv instead of the program. When it does correctly show the program often it give a description of the show from a different show. 3. Very unfriendly graphic user interface. 4. Sound volume is inconsistent between channels. I wish I had spent a little more and bought a name brand tv that has a usable channel guide
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your detailed experience. It’s disappointing to hear about the multiple issues you’re facing with the TV, from it shutting off unexpectedly to the antenna TV guide not populating correctly, and the inconsistent sound volume. Your feedback on the user interface and overall performance is valuable, and I hope the manufacturer addresses these concerns in future updates. If you haven’t already, reaching out to customer support might help find some solutions. Thanks again for your review! Keith | Pioneer Support
- Cons mentioned:Operating system
I wish I could return it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very disappointing to be a Dolby vision Tv and the Xumo operating system is just sad
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi KyleB! I’m truly sorry to hear about your disappointment with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. As a customer, it’s frustrating when a product doesn’t live up to its promised features, especially when it comes to picture quality and operating systems.
We understand your frustration, and we apologize for any inconvenience this has caused. The fact that the picture quality falls short of Dolby Vision standards is not the experience we want our customers to have. Additionally, we acknowledge your feedback regarding the Xumo operating system.
Please rest assured, we consider this an isolated issue. If you’re within the return window, we encourage you to take advantage of our return and exchange policy. Feel free to reach out to our customer support team, and we’ll assist you promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Bad Decision!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv bc they sd on the reviews that the sound quality was great and the features was good. Very disappointed!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re disappointed with the sound quality and features of the TV. We understand how frustrating it can be when a product doesn’t meet your expectations. Please reach out to our customer service team so we can assist you further and work towards a solution. We appreciate you bringing this to our attention. Keith | Pioneer Support
- Cons mentioned:Internet connectivity
Tv is laggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv will shut off at random and will disconnect from wifi from time also poor response time from remote to tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your TV. Random shutdowns and Wi-Fi disconnections are certainly not the experience we want our customers to have. We strive to provide reliable products, and it's concerning to hear about these issues. Regarding the remote response time, we understand the frustration, and we'll investigate to improve performance. Please reach out to our customer support team for assistance with troubleshooting or to explore potential solutions. Your satisfaction is important to us, and we're committed to resolving these issues promptly. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
OS obsolete, with no app store.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.twich-compatible tv not is, it doesn't have an app store, you can't download apps, you can only see the ones that are already pre-installed. I had to install a Fire stick to compensate for the purchase.
No, I would not recommend this to a friend- Cons mentioned:Response time
Just slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow repsonce time. Should have stuck with tcl for the cheaper tv option
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Robmcd0113,
Thanks for taking the time to connect with us about your concern with your Pioneer - 65" Class LED 4K UHD Smart Xumo TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Pioneer Support || www.usca.pioneer-tv.com/en/index.html
HORRIBLE PURCHASE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV early October by the last week of December it was out!!! I made the mistake of not buying a warranty and I am very regretful of it.. Even if I had got the warranty I would still be upset because it haven't even been a full 90 days and the TV has already died?? Worst purchase
No, I would not recommend this to a friend