Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Good TV for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. A little laggy loading apps and changing channels other than that so far so good
I would recommend this to a friend"Okay" tv, but no tech service. Returned it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, okay picture and sound. But the customer service from Pioneer was non-existent. They transferred me to Best Buy tech support and they had no idea how to help me regarding several questions I had. But I do appreciate the return policy because I was able to return without any problems.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ArthurL, thank you for your review. We’re committed to making every experience great. Your insights help us achieve that goal. - Carl | Pioneer Products
- Pros mentioned:Picture quality
Deal breaking audio issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but volume constantly goes out. Have to unplug for 60 seconds and plug back in for it to work again. Would return immediately but the tv is huge and that would be a nightmare.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi GloriaBorger123! I'm sorry to hear about the inconvenience you have experienced with the volume on your TV continuously going out. This is not the quality of product that we want to provide to our customers, and we understand how frustrating this must be for you. Please feel free to reach out to our customer service team for assistance covered by the manufacturer's warranty at 1-888-287-7658.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok picture but lines on black screen and weak sound through speakers.
No, I would not recommend this to a friendAham
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great bought 2 of these babies a 55 and 65 in
I would recommend this to a friendUser interface difficulties
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv good, I don’t like the xumo user interface though
No, I would not recommend this to a friendGood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV overall the problem is some particular apps do glitch is my only complaint
I would recommend this to a friendNot the Pioneer that you remember
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong but when i saw the Pioneer logo i thought at least the sound would be amazing. It wasn't, it's definitely not Even in the top of TVs i would use for a gaming system. It's ok to watch TV and various media but it's not the pioneer i remember. But i did get it on sale and i know why now.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Freddy, we apologize for the disappointment you've experienced with the sound quality of the TV, especially considering the Pioneer brand reputation. Your feedback is important to us, and we'll take it into consideration for future product enhancements. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for sharing your feedback with us. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
Do it buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Ever since I’ve had this TV it’s struggles to stay connected to the Internet. Also, Just in general The XUMO TV User interface is not great. I miss my Roku TV and would much rather have that user experience
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the connectivity issues and user interface of your Pioneer 65" Class LED 4K UHD Smart Xumo TV. It's understandable that you prefer a smoother experience like Roku TV offers. Your feedback is valuable to us, and we'll ensure it's shared with our team for further review. If you need assistance with troubleshooting the connectivity issues or exploring potential solutions, please reach out to our customer support team. We're here to help address your concerns and improve your experience with the TV. Thank you for sharing your feedback with us. Jeth | Pioneer Support.
Bad Wi-Fi connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality it's ok after playing with the settings, sound was bad, but for the price, I figured that I got what I paid for... after only a couple of weeks the TV lost connectivity with the Wi-Fi and also it wouldn't even start with the remote or manually, it was returned to the store.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team..
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Pioneer TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Picture Quality could be a bit better.
I would recommend this to a friendGood price not worth buying for good quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price but not the best tv for sure it keeps shutting off on me in the beginning it does work well but for the price can’t complaint.
No, I would not recommend this to a friendXumo is bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 updates the apps already installed have issues, always disconnecting and reconnecting giving errors in which you search the webpage for information and you do not help you resolve the issue, very very disappointed on this purchase of TV
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi P311,
We appreciate your Inquiry!
Thank you for reaching out. I apologize for any dissatisfaction you may have experienced. Regarding with your newly purchased Pioneer - 65" Class LED 4K UHD Smart Xumo TV, you may call us at Pioneer customer support 1-888-287-7658 to provide you a necessary help. You may also visit https://www.xumo.com/support. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv. Not the best but not the worst. Fair for the price
I would recommend this to a friend- Cons mentioned:Internet connectivity
Don’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv started to turn off and on and disconnecting and connecting from the WiFi and was freezing from having it less than a month. Customer service sucked had to go through twitter
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JuanS! I'm truly sorry to hear about the issues you've experienced with your Pioneer TV. It's frustrating when a new product doesn't work as it should, and dealing with poor customer service only adds to the frustration. Please know that we are committed to making this right for you, and we offer assistance covered by the manufacturer's warranty. Please call (888) 287-7658 so we can help resolve this issue promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Pioneer xumo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out after 2 months. Sat for a week before they sent someone to look at it.
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity
Worst TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever, you can’t download some apps, the volume is distorted past 40, and it constantly kicks you off the internet
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re experiencing issues with the TV, including problems with app downloads, volume distortion, and internet connectivity. This is certainly not the experience we want for our customers. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Did not like this Pioneer xumo TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this TV i did not like! Always had to put my wi & password in everytime i turned it back on! Always had problems with my apps loaded! Pioneer changed me $ 89 dollars! I'm still not sure why? Did not like the picture, or sound quality!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi scarecrow,
Thank you for the feedback. We do apologize if you did not like the TV. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Screen freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this tv the screen freezes then speeds up making shows and movies hard To watch. It has then froze and made a nose then the tv turned off. It wouldn’t turn back on until I unplugged it. I have only had the tv for 2 weeks.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TrinaL,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and end up returning it. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Pioneer t.v.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume has gone out on one occasion and a few days later while watching the screen went to a loud white noise that couldn't be turned down so i unplugged it. Will more than likely take back. All this within 2 months of purchasing.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US