Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Pioneer TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really Hated this TV. I think mostly because I am not a custom to how this TV works
No, I would not recommend this to a friend- Cons mentioned:Operating system
I wish I could return it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very disappointing to be a Dolby vision Tv and the Xumo operating system is just sad
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi KyleB! I’m truly sorry to hear about your disappointment with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. As a customer, it’s frustrating when a product doesn’t live up to its promised features, especially when it comes to picture quality and operating systems.
We understand your frustration, and we apologize for any inconvenience this has caused. The fact that the picture quality falls short of Dolby Vision standards is not the experience we want our customers to have. Additionally, we acknowledge your feedback regarding the Xumo operating system.
Please rest assured, we consider this an isolated issue. If you’re within the return window, we encourage you to take advantage of our return and exchange policy. Feel free to reach out to our customer support team, and we’ll assist you promptly.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
NO REMOTE IN BOX. No help from Best buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find a remote for this xumo tv anywhere. It wasn't included in the box. And Best buy will not help me
No, I would not recommend this to a friendVery wonky tv experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1.Tv shuts off by itself while watching and is hard to restart. 2. The antenna tv guide does not properly populate and will just state live tv instead of the program. When it does correctly show the program often it give a description of the show from a different show. 3. Very unfriendly graphic user interface. 4. Sound volume is inconsistent between channels. I wish I had spent a little more and bought a name brand tv that has a usable channel guide
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your detailed experience. It’s disappointing to hear about the multiple issues you’re facing with the TV, from it shutting off unexpectedly to the antenna TV guide not populating correctly, and the inconsistent sound volume. Your feedback on the user interface and overall performance is valuable, and I hope the manufacturer addresses these concerns in future updates. If you haven’t already, reaching out to customer support might help find some solutions. Thanks again for your review! Keith | Pioneer Support
- Cons mentioned:Internet connectivity
Tv is laggy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv will shut off at random and will disconnect from wifi from time also poor response time from remote to tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your TV. Random shutdowns and Wi-Fi disconnections are certainly not the experience we want our customers to have. We strive to provide reliable products, and it's concerning to hear about these issues. Regarding the remote response time, we understand the frustration, and we'll investigate to improve performance. Please reach out to our customer support team for assistance with troubleshooting or to explore potential solutions. Your satisfaction is important to us, and we're committed to resolving these issues promptly. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Return
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality picture Nice sound to it but would freeze and turn off Had to return it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for sharing your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. We’re glad to hear that you enjoyed the picture quality and sound. However, we’re sorry to learn about the freezing and turning off issues that led to your return.
Your feedback is valuable and helps us improve our products. If you have any other thoughts or need assistance with a different product, please feel free to reach out. Patricia | Pioneer Support
OS obsolete, with no app store.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.twich-compatible tv not is, it doesn't have an app store, you can't download apps, you can only see the ones that are already pre-installed. I had to install a Fire stick to compensate for the purchase.
No, I would not recommend this to a friendBad Decision!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv bc they sd on the reviews that the sound quality was great and the features was good. Very disappointed!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re disappointed with the sound quality and features of the TV. We understand how frustrating it can be when a product doesn’t meet your expectations. Please reach out to our customer service team so we can assist you further and work towards a solution. We appreciate you bringing this to our attention. Keith | Pioneer Support
- Cons mentioned:Response time
Just slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow repsonce time. Should have stuck with tcl for the cheaper tv option
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Robmcd0113,
Thanks for taking the time to connect with us about your concern with your Pioneer - 65" Class LED 4K UHD Smart Xumo TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Pioneer Support || www.usca.pioneer-tv.com/en/index.html
HORRIBLE PURCHASE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV early October by the last week of December it was out!!! I made the mistake of not buying a warranty and I am very regretful of it.. Even if I had got the warranty I would still be upset because it haven't even been a full 90 days and the TV has already died?? Worst purchase
No, I would not recommend this to a friendNot a good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From Pioneer Elite to disconnect elite: This TV promised a trip down memory lane, but instead, it's stuck in a loop of Wi-Fi woes. Reset, repeat. A bittersweet reminder that sometimes, the past is best left untouched.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi HumzaN,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Pioneer Xumo Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s alright. Some apps may not be available to download. Picture quality is meh. Good for pricing.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re glad to hear that you find the Pioneer 65" Class LED 4K UHD Smart Xumo TV to be a good value for the price. However, we understand your disappointment with the limited app availability and the picture quality not meeting your expectations. If you need any assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Meh at best.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of white light coming through the blacks at the bottom of the screen. Otherwise seems ok. Just didn’t meet my expectations. Returned back to the store and grabbed a Hisense mini led.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .For support on the Pioneer LED, please use support information is listed below.
888-287-7658
www.usca.pioneer-tv.com
Best Buy Good, TV not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sales team was teriffic. Problem with this TV is getting set up with WIFI. It won't connect.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the Best Buy sales team. We’re sorry to hear about the Wi-Fi connectivity issues you’re facing with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. It must be frustrating not being able to set it up properly. If you need assistance with troubleshooting or exploring other options, please let us know. We’re here to help!
Not as good as QLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im comparing this to a samsung qn55q60tbf. The picture quality isn't even close to as good. Not as bright or as vivid. Speakers are much better and soundbreally good for a 300 dollar tv but the 60hz refresh rate compared to the 120hz is night and day even on a netflix dolby vision hdr movie. Being 300 bucks your not gonna find anything better but i will be returning it since i was hoping it would be better than my 4 year old samsung.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Craig503,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
2 Months - Dead TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2024, as of April 2024 it will no longer connect to the internet.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the inconvenience you're experiencing with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. Connectivity issues are certainly frustrating. Please reach out to our customer support team so we can assist you in resolving this matter promptly. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Can’t download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it I can’t even download other apps that’s not on the tv. Wish I could get my money back.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear that you are not satisfied with your purchase. We understand that not being able to download other apps on your TV can be frustrating. However, please note that the limitations in app download options are often due to the specifications of the TV itself. We recommend reaching out to the TV manufacturer or contacting customer support for assistance. We value your feedback and will consider it as we strive to improve our products and services. Thank you for your understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
You cannot add apps!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving it one star because it won’t let me give zero. DO NOT BUY if you have certain apps you want to download that are not preloaded!!!!! It uses xumo tv and it WILL NOT let you download more apps other than ones preloaded. This is a horrible TV!!!! I would return if it wasn’t a hassle to get back to the store. It should’ve been a red flag the fact it was so cheap!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the limitations on app downloads and the overall experience with your TV. Your feedback is important to us, and we'll make sure it's forwarded to the relevant teams for review. If you need assistance with the return process or have any further questions, please reach out to our customer support team for assistance. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
Wifi doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like. Because the wifi doesnt work and the quality is very badd
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. Issues with Wi-Fi connectivity and poor picture quality are certainly not what we aim to deliver. Please reach out to our customer support team for assistance with troubleshooting or exploring potential solutions. We're here to help address your concerns and ensure you have a better experience with your TV. Thank you for sharing your feedback with us. .Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Don’t purchase this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV I have ever had! It blanks out all the time, the volume stops completely while watching something, it has no decent guide on what is on. I just don’t like it….
No, I would not recommend this to a friend