Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Pioneer Xumo Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s alright. Some apps may not be available to download. Picture quality is meh. Good for pricing.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re glad to hear that you find the Pioneer 65" Class LED 4K UHD Smart Xumo TV to be a good value for the price. However, we understand your disappointment with the limited app availability and the picture quality not meeting your expectations. If you need any assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Best Buy Good, TV not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sales team was teriffic. Problem with this TV is getting set up with WIFI. It won't connect.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the Best Buy sales team. We’re sorry to hear about the Wi-Fi connectivity issues you’re facing with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. It must be frustrating not being able to set it up properly. If you need assistance with troubleshooting or exploring other options, please let us know. We’re here to help!
Not a good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From Pioneer Elite to disconnect elite: This TV promised a trip down memory lane, but instead, it's stuck in a loop of Wi-Fi woes. Reset, repeat. A bittersweet reminder that sometimes, the past is best left untouched.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi HumzaN,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Meh at best.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of white light coming through the blacks at the bottom of the screen. Otherwise seems ok. Just didn’t meet my expectations. Returned back to the store and grabbed a Hisense mini led.
No, I would not recommend this to a friendBrand response from Pioneer Electronics Team
Posted .For support on the Pioneer LED, please use support information is listed below.
888-287-7658
www.usca.pioneer-tv.com
Don’t purchase this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse TV I have ever had! It blanks out all the time, the volume stops completely while watching something, it has no decent guide on what is on. I just don’t like it….
No, I would not recommend this to a friendNot as good as QLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im comparing this to a samsung qn55q60tbf. The picture quality isn't even close to as good. Not as bright or as vivid. Speakers are much better and soundbreally good for a 300 dollar tv but the 60hz refresh rate compared to the 120hz is night and day even on a netflix dolby vision hdr movie. Being 300 bucks your not gonna find anything better but i will be returning it since i was hoping it would be better than my 4 year old samsung.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Craig503,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
2 Months - Dead TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2024, as of April 2024 it will no longer connect to the internet.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize for the inconvenience you're experiencing with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. Connectivity issues are certainly frustrating. Please reach out to our customer support team so we can assist you in resolving this matter promptly. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Can’t download
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it I can’t even download other apps that’s not on the tv. Wish I could get my money back.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are sorry to hear that you are not satisfied with your purchase. We understand that not being able to download other apps on your TV can be frustrating. However, please note that the limitations in app download options are often due to the specifications of the TV itself. We recommend reaching out to the TV manufacturer or contacting customer support for assistance. We value your feedback and will consider it as we strive to improve our products and services. Thank you for your understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
You cannot add apps!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving it one star because it won’t let me give zero. DO NOT BUY if you have certain apps you want to download that are not preloaded!!!!! It uses xumo tv and it WILL NOT let you download more apps other than ones preloaded. This is a horrible TV!!!! I would return if it wasn’t a hassle to get back to the store. It should’ve been a red flag the fact it was so cheap!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the limitations on app downloads and the overall experience with your TV. Your feedback is important to us, and we'll make sure it's forwarded to the relevant teams for review. If you need assistance with the return process or have any further questions, please reach out to our customer support team for assistance. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Internet connectivity
Wifi doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like. Because the wifi doesnt work and the quality is very badd
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your dissatisfaction with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. Issues with Wi-Fi connectivity and poor picture quality are certainly not what we aim to deliver. Please reach out to our customer support team for assistance with troubleshooting or exploring potential solutions. We're here to help address your concerns and ensure you have a better experience with your TV. Thank you for sharing your feedback with us. .Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
No tittle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return this TV twice sparks come out from the screen and sometimes volume go off,and make weird noises
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your TV. Your experience does not meet the quality standards we strive for with our products. For safety reasons and to ensure your satisfaction, we highly recommend discontinuing use of the TV and initiating a return process immediately. Our customer support team is here to assist you with the return process and can also provide further guidance or assistance with selecting a replacement or alternative product. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to address this matter promptly. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Poor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking TV and easy to setup. Picture quality was very poor. Returned it the next day.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AnthonyO,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this TV hoping I was getting a steal for the price. Had the TV one week, This tv could or would not maintain the wifi signal. Had to re signing to wifi every time I turned it on. I returned it one week after initial purchase. Buyer beware, I do not recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello BrianG,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and if the wifi would not maintain. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lasted less than a year and now continously factory resets on its on with no explanation.
No, I would not recommend this to a friendBuy something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. Spend a little bit more money and get something worth your money! Pioneer is king when it comes to audio and A/V equipment, but when it comes to TVs this is not what you want. The XUMO interface is pretty awful, super slow and Does not even work with my pioneer tuner. I would stick to well-known brands like Samsung and Sony
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi VTDano, we do apologize for the inconvenience, this is not the experience we want you to have. Rest assured that your message is acknowledged, and we will work on this. Thank you! Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Remote control
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv to anyone. Remote rarely works.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your experience with our TV and remote. Customer satisfaction is our top priority, and we understand how frustrating it can be when the remote doesn't work as expected. We would like to assist you further to resolve this issue promptly. Please reach out to our customer support team so we can provide you with troubleshooting steps or explore other options to ensure your satisfaction. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture but great sound would not buy again
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback regarding your recent purchase. While we're glad to hear that you find the sound quality to be excellent, we're sorry to learn that the picture quality didn't meet your expectations. Customer satisfaction is paramount to us, and we're committed to ensuring that our products provide a top-notch experience. We'll certainly take your comments into account as we continuously strive to improve our offerings and provide the best possible value to our customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
What
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what was expected not a smart tv could not download the apps she wanted
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Cabjr! We are truly sorry to hear that your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV did not meet your expectations and was unable to download the apps you wanted. Rest assured, we will make it right by offering our assistance covered by the manufacturer's warranty. Please call 1-800-421-1404 so we can help resolve this issue for you.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
65" pioneer tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes off and have to unplug tv for it to come back on other than that its a alright tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ThomasW,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648
White lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lag time is slow The picture is not the best there is like white lights on the bottom I returned it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TheresaW,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907