Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Poor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking TV and easy to setup. Picture quality was very poor. Returned it the next day.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AnthonyO,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
No tittle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return this TV twice sparks come out from the screen and sometimes volume go off,and make weird noises
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the issues you've encountered with your TV. Your experience does not meet the quality standards we strive for with our products. For safety reasons and to ensure your satisfaction, we highly recommend discontinuing use of the TV and initiating a return process immediately. Our customer support team is here to assist you with the return process and can also provide further guidance or assistance with selecting a replacement or alternative product. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to address this matter promptly. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this TV hoping I was getting a steal for the price. Had the TV one week, This tv could or would not maintain the wifi signal. Had to re signing to wifi every time I turned it on. I returned it one week after initial purchase. Buyer beware, I do not recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello BrianG,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and if the wifi would not maintain. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Buy something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. Spend a little bit more money and get something worth your money! Pioneer is king when it comes to audio and A/V equipment, but when it comes to TVs this is not what you want. The XUMO interface is pretty awful, super slow and Does not even work with my pioneer tuner. I would stick to well-known brands like Samsung and Sony
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi VTDano, we do apologize for the inconvenience, this is not the experience we want you to have. Rest assured that your message is acknowledged, and we will work on this. Thank you! Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Cons mentioned:Remote control
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv to anyone. Remote rarely works.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about your experience with our TV and remote. Customer satisfaction is our top priority, and we understand how frustrating it can be when the remote doesn't work as expected. We would like to assist you further to resolve this issue promptly. Please reach out to our customer support team so we can provide you with troubleshooting steps or explore other options to ensure your satisfaction. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best picture but great sound would not buy again
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback regarding your recent purchase. While we're glad to hear that you find the sound quality to be excellent, we're sorry to learn that the picture quality didn't meet your expectations. Customer satisfaction is paramount to us, and we're committed to ensuring that our products provide a top-notch experience. We'll certainly take your comments into account as we continuously strive to improve our offerings and provide the best possible value to our customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
White lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lag time is slow The picture is not the best there is like white lights on the bottom I returned it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TheresaW,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
65" pioneer tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes off and have to unplug tv for it to come back on other than that its a alright tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ThomasW,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products.
Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648
What
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what was expected not a smart tv could not download the apps she wanted
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Cabjr! We are truly sorry to hear that your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV did not meet your expectations and was unable to download the apps you wanted. Rest assured, we will make it right by offering our assistance covered by the manufacturer's warranty. Please call 1-800-421-1404 so we can help resolve this issue for you.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Lagging badly,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is Lagging/Studdering . I have never had any problems with prior TVs in this space before, so it’s not the internet . Also the picture doesn’t do it for me. I wanted to explore a different platform from my other Roku TVs . I will be returning after 1 week of trying to correct issues.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jamaal! I'm sorry to hear that the Pioneer TV you purchased is experiencing lagging and stuttering issues, especially when you haven't encountered this problem with previous TVs in the same space. It's disappointing that the picture quality isn't meeting your expectations, especially since you were hoping to try out a different platform from Roku. We understand your frustration and will make a note of this isolated issue to ensure we can provide a better experience for our customers in the future.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Cheap isn't always good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price as long as you dont expect quality graphics
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Rosa1! I understand your disappointment with the graphics quality of the Pioneer - 65" Class LED 4K UHD Smart Xumo TV, and I apologize for any frustration this may have caused. Your feedback is important to us and we want to ensure you are completely satisfied with your purchase. Please know that we are here to make it right and offer assistance covered by the manufacturer's warranty. If you require further assistance, please do not hesitate to call 1-800-421-1404.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Not dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lasted less than a year and now continously factory resets on its on with no explanation.
No, I would not recommend this to a friendpioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pioneer smart tv software does not allow fubo streaming app also difficult to set up
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi BrianJ,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Dont like way the tv Work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something always happen to tv when i turn it off then back on
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Mella. Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. We apologize that the product didn't meet your expectations, as Pioneer always strives for the best customer experience. Please feel free to contact us at 1-888-287-7658 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Ivy | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of the worst tv's I've ever purchased. I wish i didn't miss the return date,I would have taken it back and purchased something different. No app store so I can't download any of my other apps that aren't already preloaded. Never again will i purchase a Pioneer Xumo TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and if you are not able to return it Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price but TV does not have an option for web browser
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi VictorB,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Used to love this brand, but not any longer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand why this tv was on sale. It has no processing power. Cant play ps5 or xbox series x due to graphics chip cant handle it. When i tried, the screen would keep blacking out. Worst flat screen tv i have owned.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Curious, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better. - Carl | Pioneer Products
It turns on by itself
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It restarts and turns on by itself and the staff does not give you an answer even being under warranty
No, I would not recommend this to a friendSecond TV I purchased broken in the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is good, however, the first one I bought, the screen was completely broken. Customer service gave mis-information. Waited a week to be told about being given misinformation and the issue was finally corrected days later.
I would recommend this to a friendCan't watch my AppleTV library
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this has AppleTV+, it does not have the AppleTV app that allows you to watch your library purchases. Also, it would not recognize my MacBook Air when I tried to hook it up via HDMI.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback regarding the limitations of AppleTV+ on our platform. We apologize for any inconvenience you experienced with trying to access your library purchases or connect your MacBook Air via HDMI. We appreciate your patience as we work to improve our services and offer a more seamless experience for our customers. If you have any further issues or suggestions, please don't hesitate to reach out to our support team. Thank you for choosing our platform. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907