Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Lagging badly,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is Lagging/Studdering . I have never had any problems with prior TVs in this space before, so it’s not the internet . Also the picture doesn’t do it for me. I wanted to explore a different platform from my other Roku TVs . I will be returning after 1 week of trying to correct issues.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jamaal! I'm sorry to hear that the Pioneer TV you purchased is experiencing lagging and stuttering issues, especially when you haven't encountered this problem with previous TVs in the same space. It's disappointing that the picture quality isn't meeting your expectations, especially since you were hoping to try out a different platform from Roku. We understand your frustration and will make a note of this isolated issue to ensure we can provide a better experience for our customers in the future.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Cheap isn't always good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price as long as you dont expect quality graphics
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Rosa1! I understand your disappointment with the graphics quality of the Pioneer - 65" Class LED 4K UHD Smart Xumo TV, and I apologize for any frustration this may have caused. Your feedback is important to us and we want to ensure you are completely satisfied with your purchase. Please know that we are here to make it right and offer assistance covered by the manufacturer's warranty. If you require further assistance, please do not hesitate to call 1-800-421-1404.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
pioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pioneer smart tv software does not allow fubo streaming app also difficult to set up
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi BrianJ,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Dont like way the tv Work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something always happen to tv when i turn it off then back on
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Mella. Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. We apologize that the product didn't meet your expectations, as Pioneer always strives for the best customer experience. Please feel free to contact us at 1-888-287-7658 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Ivy | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of the worst tv's I've ever purchased. I wish i didn't miss the return date,I would have taken it back and purchased something different. No app store so I can't download any of my other apps that aren't already preloaded. Never again will i purchase a Pioneer Xumo TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and if you are not able to return it Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
It turns on by itself
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It restarts and turns on by itself and the staff does not give you an answer even being under warranty
No, I would not recommend this to a friendUsed to love this brand, but not any longer.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand why this tv was on sale. It has no processing power. Cant play ps5 or xbox series x due to graphics chip cant handle it. When i tried, the screen would keep blacking out. Worst flat screen tv i have owned.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Curious, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better. - Carl | Pioneer Products
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price but TV does not have an option for web browser
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi VictorB,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
The Salesperson warned me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you truly get what you pay for. Terrible TV. Pixels in the picture and terrible sound. Had to haul it back to the store to return it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .It must have been frustrating to deal with pixel issues and poor sound quality, especially to the point of having to return it to the store. Your feedback is valuable and will hopefully help others make informed decisions. If you’re looking for a new TV, I hope you find one that meets your expectations and provides a much better experience! Patricia | Pioneer Support
Can't watch my AppleTV library
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this has AppleTV+, it does not have the AppleTV app that allows you to watch your library purchases. Also, it would not recognize my MacBook Air when I tried to hook it up via HDMI.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback regarding the limitations of AppleTV+ on our platform. We apologize for any inconvenience you experienced with trying to access your library purchases or connect your MacBook Air via HDMI. We appreciate your patience as we work to improve our services and offer a more seamless experience for our customers. If you have any further issues or suggestions, please don't hesitate to reach out to our support team. Thank you for choosing our platform. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Second TV I purchased broken in the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is good, however, the first one I bought, the screen was completely broken. Customer service gave mis-information. Waited a week to be told about being given misinformation and the issue was finally corrected days later.
I would recommend this to a friendLame customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said it would be delivered next day, then got text of delay, not for 2-4 days. Tried to cancel order with Best Buy and FedEx 12 hrs after I bought it. Was unable to cancel. Won’t be here for the delivery but apparently no one cares
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand how inconvenient this must be for you. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
DON'T DO IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. It didn't work. Replaced it and that one didn't work. Not sure why product is being sold. Gave one star because it wouldn't allow me to give zero stars.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DaCreata,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Dont buy this tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a real hdtv it has no browser was told it did and the picture isnt very good
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the TV did not meet your expectations regarding the browser functionality and picture quality. It’s disappointing to learn that the product was not as described. Please contact our customer service team for assistance with this issue. We’re here to help and ensure you have a satisfactory experience with your purchase. Thank you for bringing this to our attention. Keith | Pioneer Support
DEFECTIVE PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV IF YOU USE YOUR OWN PERSONAL MEDIA APPS SUCH AS PLEX. THIS TV ALSO DOESNT NOT PROVIDE ANY KIND OR SORT OF APP STORE OR WEB BROWSER.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback and apologize for any inconvenience you've experienced. The Pioneer - 65" Class LED 4K UHD Smart Xumo TV prioritizes seamless integration with Amazon Fire TV functionality, we understand the importance of accessing personal media apps like Plex and browsing the web. We're continually working to improve our products and will certainly take your feedback into consideration for future enhancements. In the meantime, we recommend exploring alternative streaming solutions or external devices that may better suit your needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is super sensitive it broke after a few months.
No, I would not recommend this to a friendPass on this tv and OS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this tv, you can't download apps, and the OS is horribly slow and painful
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re experiencing issues with the TV’s app downloads and operating system speed. We understand how frustrating this can be. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Honest review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OS is too bad. Hangs most of the time. dont recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi FarazJ! I'm sorry to hear that you've had a negative experience with Pioneer's Xumo TV OS. It must be frustrating for it to hang most of the time, and I can understand why you wouldn't recommend it. This is an isolated issue, and we will take note of this feedback to improve our product in the future.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Terrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a sound delay nothing has fixed the issue. I will try to exchange for a Roku tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s frustrating to deal with a sound delay, especially when nothing seems to fix it. Your decision to exchange it for a Roku TV makes sense if the issue persists. Your feedback is valuable, and I hope the manufacturer addresses this problem in future updates. Thanks again for your review! Keith | Pioneer Support
Peice of junk !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of $$ ! Stopped working after 5 weeks ! Bought it on December 25th and it stopped working on Feb 10th. Will not power on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JamesF,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907