Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
The Salesperson warned me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you truly get what you pay for. Terrible TV. Pixels in the picture and terrible sound. Had to haul it back to the store to return it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .It must have been frustrating to deal with pixel issues and poor sound quality, especially to the point of having to return it to the store. Your feedback is valuable and will hopefully help others make informed decisions. If you’re looking for a new TV, I hope you find one that meets your expectations and provides a much better experience! Patricia | Pioneer Support
Lame customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Said it would be delivered next day, then got text of delay, not for 2-4 days. Tried to cancel order with Best Buy and FedEx 12 hrs after I bought it. Was unable to cancel. Won’t be here for the delivery but apparently no one cares
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand how inconvenient this must be for you. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
DON'T DO IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. It didn't work. Replaced it and that one didn't work. Not sure why product is being sold. Gave one star because it wouldn't allow me to give zero stars.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DaCreata,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
DEFECTIVE PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV IF YOU USE YOUR OWN PERSONAL MEDIA APPS SUCH AS PLEX. THIS TV ALSO DOESNT NOT PROVIDE ANY KIND OR SORT OF APP STORE OR WEB BROWSER.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We appreciate your feedback and apologize for any inconvenience you've experienced. The Pioneer - 65" Class LED 4K UHD Smart Xumo TV prioritizes seamless integration with Amazon Fire TV functionality, we understand the importance of accessing personal media apps like Plex and browsing the web. We're continually working to improve our products and will certainly take your feedback into consideration for future enhancements. In the meantime, we recommend exploring alternative streaming solutions or external devices that may better suit your needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance. Thank you for bringing this to our attention. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Dont buy this tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a real hdtv it has no browser was told it did and the picture isnt very good
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that the TV did not meet your expectations regarding the browser functionality and picture quality. It’s disappointing to learn that the product was not as described. Please contact our customer service team for assistance with this issue. We’re here to help and ensure you have a satisfactory experience with your purchase. Thank you for bringing this to our attention. Keith | Pioneer Support
Honest review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OS is too bad. Hangs most of the time. dont recommend.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi FarazJ! I'm sorry to hear that you've had a negative experience with Pioneer's Xumo TV OS. It must be frustrating for it to hang most of the time, and I can understand why you wouldn't recommend it. This is an isolated issue, and we will take note of this feedback to improve our product in the future.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Tv
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is super sensitive it broke after a few months.
No, I would not recommend this to a friendPass on this tv and OS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this tv, you can't download apps, and the OS is horribly slow and painful
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We’re sorry to hear that you’re experiencing issues with the TV’s app downloads and operating system speed. We understand how frustrating this can be. Your comments are important to us, and we will use them to improve our products. Please reach out to our customer service team so we can assist you with troubleshooting or discuss a possible replacement. We’re here to help and want to ensure you have a TV that meets your expectations. Keith | Pioneer Support
Terrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a sound delay nothing has fixed the issue. I will try to exchange for a Roku tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s frustrating to deal with a sound delay, especially when nothing seems to fix it. Your decision to exchange it for a Roku TV makes sense if the issue persists. Your feedback is valuable, and I hope the manufacturer addresses this problem in future updates. Thanks again for your review! Keith | Pioneer Support
Peice of junk !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of $$ ! Stopped working after 5 weeks ! Bought it on December 25th and it stopped working on Feb 10th. Will not power on.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JamesF,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Renee,
Pioneer Support
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
not a good pick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Menu's are poorly made Hooking up PC to this TV has major blinking issues. Combability is bad
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our menu design and the compatibility issues with hooking up your PC to our TV. We will address these issues promptly to improve the overall customer experience. We appreciate your feedback and thank you for choosing our services. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! My tv didn’t connect to any wifi or internet.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ChelseaS! I am truly sorry to hear about the frustration you experienced with your Pioneer 65" Class LED 4K UHD Smart Xumo TV not connecting to wifi or internet. This is not the quality of product that we want to provide to our customers. Please know that assistance covered by the manufacturer's warranty is available to help resolve this issue. For further assistance, please call 1-888-287-7658.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Worst brand tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That was the worst tv and i had to return it! I would not recommend that tv at all
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ShaunettaT! I am truly sorry to hear about your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. It must have been disappointing to have to return it. Rest assured, we will take your feedback into consideration and work on improving the design of our future devices to prevent similar issues from happening again. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use as second monitor for 2013 iMac computer...would not work .tried every port on the TV.. JUNK!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Trash brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv and brand are trash. I would not ever purchase again in my life
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize that the TV didn’t meet your expectations. If you have any specific feedback or need assistance, please let us know. We’re committed to improving our products and appreciate your input. - Carl | Pioneer Products
Should have listened to the other reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok. Sound comes in and out. Too late to return.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s unfortunate to hear that the sound quality is inconsistent, especially since it’s too late to return the TV. Your feedback is important, and I hope the manufacturer addresses this issue in future updates. In the meantime, you might want to check if there are any firmware updates available or consult the user manual for troubleshooting tips. Thanks again for your review! Keith | Pioneer Support
resident
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pictures it's poor and not smart enough for searching any web site
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MaherH,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just unboxed yhe tv and its cracked the screen has a crack on the Right side
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the crack on the screen of your newly unboxed Pioneer 65" Class LED 4K UHD Smart Xumo TV. We understand how disappointing and frustrating this must be.
Please immediately reach out to our customer support team to report the issue and initiate the process for a replacement or refund. We apologize for any inconvenience this has caused you, and we'll do everything we can to resolve the situation swiftly and satisfactorily. Thank you for bringing this to our attention.Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the tv at alll. U can’t download any thing on this tv and it’s a smart tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ToiH,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did. It function properly…so we had to uninstall and return to the store.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about the inconvenience you experienced with our product. It's disheartening to learn that it didn't perform as expected, leading to the need for uninstallation and return. We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience it has brought you. Your feedback is invaluable to us, and we will utilize it to improve our products and services to ensure a better experience for all our customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907