Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
not a good pick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Menu's are poorly made Hooking up PC to this TV has major blinking issues. Combability is bad
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our menu design and the compatibility issues with hooking up your PC to our TV. We will address these issues promptly to improve the overall customer experience. We appreciate your feedback and thank you for choosing our services. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! My tv didn’t connect to any wifi or internet.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ChelseaS! I am truly sorry to hear about the frustration you experienced with your Pioneer 65" Class LED 4K UHD Smart Xumo TV not connecting to wifi or internet. This is not the quality of product that we want to provide to our customers. Please know that assistance covered by the manufacturer's warranty is available to help resolve this issue. For further assistance, please call 1-888-287-7658.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Worst brand tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That was the worst tv and i had to return it! I would not recommend that tv at all
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ShaunettaT! I am truly sorry to hear about your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. It must have been disappointing to have to return it. Rest assured, we will take your feedback into consideration and work on improving the design of our future devices to prevent similar issues from happening again. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Trash brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv and brand are trash. I would not ever purchase again in my life
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We apologize that the TV didn’t meet your expectations. If you have any specific feedback or need assistance, please let us know. We’re committed to improving our products and appreciate your input. - Carl | Pioneer Products
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use as second monitor for 2013 iMac computer...would not work .tried every port on the TV.. JUNK!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV, we're very sorry to read you are experiencing this issue with one of our products, you may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.
Pioneer Support
Angela
http://www.usca.pioneer-tv.com/en/index.html?c=US
Should have listened to the other reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok. Sound comes in and out. Too late to return.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s unfortunate to hear that the sound quality is inconsistent, especially since it’s too late to return the TV. Your feedback is important, and I hope the manufacturer addresses this issue in future updates. In the meantime, you might want to check if there are any firmware updates available or consult the user manual for troubleshooting tips. Thanks again for your review! Keith | Pioneer Support
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just unboxed yhe tv and its cracked the screen has a crack on the Right side
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the crack on the screen of your newly unboxed Pioneer 65" Class LED 4K UHD Smart Xumo TV. We understand how disappointing and frustrating this must be.
Please immediately reach out to our customer support team to report the issue and initiate the process for a replacement or refund. We apologize for any inconvenience this has caused you, and we'll do everything we can to resolve the situation swiftly and satisfactorily. Thank you for bringing this to our attention.Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
resident
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pictures it's poor and not smart enough for searching any web site
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MaherH,
Thank you for taking the time to review our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-287-7658 for further assistance.
Pioneer Products
Nikki
Please visit https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did. It function properly…so we had to uninstall and return to the store.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're sorry to hear about the inconvenience you experienced with our product. It's disheartening to learn that it didn't perform as expected, leading to the need for uninstallation and return. We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience it has brought you. Your feedback is invaluable to us, and we will utilize it to improve our products and services to ensure a better experience for all our customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the tv at alll. U can’t download any thing on this tv and it’s a smart tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ToiH,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
65in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good price but i knew for a great price it won’t last long
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ShoniqueS, it's understandable to want to find the best deal possible. We're glad you found the price appealing, but we understand that sometimes the lowest prices may come with compromises. If you have any concerns or need assistance with your purchase, please feel free to reach out. We're here to help! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Not recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issued since beginning. Got frozen at lease two times a week
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Julia! We are sorry for the ongoing issues you’ve encountered with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. It’s incredibly frustrating when a product doesn’t perform as expected, especially when it disrupts your viewing experience. We understand the inconvenience this has caused you. Rest assured, we take your feedback seriously, and we will make it right. Please consider reaching out to our customer support team at 1-800-421-1404 for prompt assistance covered by the manufacturer’s warranty.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up WiFi connection was horrible. Returned.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Maddogggg, we apologize for the difficulties you experienced setting up the WiFi connection and for any inconvenience it caused. Your feedback is important to us, and we're sorry that the TV didn't meet your expectations in this regard. If you have any further feedback or if there's anything specific, we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv I would not suggest this tv to anyone who
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi KennethK! I am truly sorry to hear that you had a negative experience with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. Your feedback is valuable to us, and we understand how frustrating it must be to not have a good experience with our product. Please know that this is an isolated issue, and we will take your feedback into consideration to improve the design of our upcoming devices. We strive to provide high-quality products to our customers, and we apologize for any inconvenience this may have caused you. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
poor speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow loading. it lags almost all the time...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AbedalnaserE! Thank you for leaving a review. We will do our best to resolve this issue. Please reach out to our customer care team at 1-800-421-1404.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv and Best Buy costumer returning the Tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi IngridM,
Thanks for taking the time and effort to leave a review. I am really sorry to read about your experience. I know that was very dissatisfying. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Pioneer Support || Renee || https://www.bestbuy.com/site/brands/best-buybrands/pcmcat1596746025285.c?id=pcmcat1596746
- Pros mentioned:Ease of use, Picture quality
Nice smart tv, Worth a closer look,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. Purchased the Pioneer 65” class LED 4k 2 months ago to replace our 47” Panasonic Viera which was hard to hear and operating system was no longer supported by Netflix, (a ROKU fix). I intended to buy the Sony 65” Class Bravia XR90 LED @$1299. The Pioneer was $319, a savings of over $900. It has a great picture that rivals the Sony, the sound is great, it’s easy to operate connected to our internet and Roku easily. It may not have all the features as the Sony, but it does everything I need, Pioneer was a premium brand back in the day, will see if it lives up to its heritage, so far so good, Ps, Bought online, was not available in store, Geek Squad delivered at no charge,
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
DDGeek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate, very clear picture, color is awesome
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Sounds is good. Has many features. Easy to setup.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this TV. The picture quality is sharp and an excellent buy for the money. I would certainly buy another one. Highly recommend the TV if you are looking for an inexpensive good TV with a sharp picture and good colors.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DonnaS, we appreciate your feedback on our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. Thank you for recommending our product. We are excited to receive another outstanding feedback from you. Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907