Customer Ratings & Reviews
- Model:
- PN65-751-24U
- |
- SKU:
- 6546907
Customer reviews
Rating 4.4 out of 5 stars with 1331 reviews
(1,331 customer reviews)Rating by feature
- Picture Quality4.6
Rating 4.6 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
65in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good price but i knew for a great price it won’t last long
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ShoniqueS, it's understandable to want to find the best deal possible. We're glad you found the price appealing, but we understand that sometimes the lowest prices may come with compromises. If you have any concerns or need assistance with your purchase, please feel free to reach out. We're here to help! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 1 out of 5 stars
Not recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issued since beginning. Got frozen at lease two times a week
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Julia! We are sorry for the ongoing issues you’ve encountered with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. It’s incredibly frustrating when a product doesn’t perform as expected, especially when it disrupts your viewing experience. We understand the inconvenience this has caused you. Rest assured, we take your feedback seriously, and we will make it right. Please consider reaching out to our customer support team at 1-800-421-1404 for prompt assistance covered by the manufacturer’s warranty.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 1 out of 5 stars
Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up WiFi connection was horrible. Returned.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Maddogggg, we apologize for the difficulties you experienced setting up the WiFi connection and for any inconvenience it caused. Your feedback is important to us, and we're sorry that the TV didn't meet your expectations in this regard. If you have any further feedback or if there's anything specific, we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 1 out of 5 stars
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv I would not suggest this tv to anyone who
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi KennethK! I am truly sorry to hear that you had a negative experience with your Pioneer 65" Class LED 4K UHD Smart Xumo TV. Your feedback is valuable to us, and we understand how frustrating it must be to not have a good experience with our product. Please know that this is an isolated issue, and we will take your feedback into consideration to improve the design of our upcoming devices. We strive to provide high-quality products to our customers, and we apologize for any inconvenience this may have caused you. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 1 out of 5 stars
poor speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow loading. it lags almost all the time...
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi AbedalnaserE! Thank you for leaving a review. We will do our best to resolve this issue. Please reach out to our customer care team at 1-800-421-1404.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 1 out of 5 stars
Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst tv and Best Buy costumer returning the Tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi IngridM,
Thanks for taking the time and effort to leave a review. I am really sorry to read about your experience. I know that was very dissatisfying. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Pioneer Support || Renee || https://www.bestbuy.com/site/brands/best-buybrands/pcmcat1596746025285.c?id=pcmcat1596746
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Nice smart tv, Worth a closer look,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. Purchased the Pioneer 65” class LED 4k 2 months ago to replace our 47” Panasonic Viera which was hard to hear and operating system was no longer supported by Netflix, (a ROKU fix). I intended to buy the Sony 65” Class Bravia XR90 LED @$1299. The Pioneer was $319, a savings of over $900. It has a great picture that rivals the Sony, the sound is great, it’s easy to operate connected to our internet and Roku easily. It may not have all the features as the Sony, but it does everything I need, Pioneer was a premium brand back in the day, will see if it lives up to its heritage, so far so good, Ps, Bought online, was not available in store, Geek Squad delivered at no charge,
I would recommend this to a friend - Pros mentioned:Color, Ease of use, Picture quality
Rated 5 out of 5 stars
DDGeek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate, very clear picture, color is awesome
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Sounds is good. Has many features. Easy to setup.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with this TV. The picture quality is sharp and an excellent buy for the money. I would certainly buy another one. Highly recommend the TV if you are looking for an inexpensive good TV with a sharp picture and good colors.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DonnaS, we appreciate your feedback on our Pioneer - 65" Class LED 4K UHD Smart Xumo TV. Thank you for recommending our product. We are excited to receive another outstanding feedback from you. Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
Rated 4 out of 5 stars
Pioneer quality with a great remote.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is this the best TV on the market? Is it going to absolutely blow you away? Is it likely to win major awards in it's category? No, probably not. But what it is is an extremely affordable & very well & competitively priced 65 inch 4K smart TV, and the same seems to apply to the other sizes of Pioneer TV's at Best Buy. Best Buy seems to have partnered with another major brand of TV's & electronics and has yet again put out a feature packed and well priced TV. Kinda confusing to me, in a way, in that currently it's priced below (by $30) their own store brand Insignia. Currently seeing the 65 inch Insignia 4K smart TV for $350 and this one with very similar features and same size for $320. Yeah, I'll save money and get a TV that's not a store brand thank you very much. Ok, specific details now. As I highlighted in the heading it has a great remote. More like a remote that you'll actually want and not rush out to get a universal replacement. Really, love Firestick & Roku smart TV's, but I've never been a fan of their tiny remotes, especially as most current TV's are totally reliant on their remotes with few to no onboard buttons anymore. This remote wins me over for simply having a numerical keypad on it. That simple little addition makes it both large enough to have a good feel and not feel like they cut every available corner for whatever reason. The sound is meh and mainly where it gets 4 stars at. You can probably do without a soundbar here, but depending on your setup & situation you might want to seriously consider one. It gets loud enough at notch 35 (out of 100) for me, but if you want great sound or your kids are noisy, get a soundbar or really crank this thing up. I like how it has standard & traditional A/V inputs, but with HDMI almost completely taking over I feel like any 55 inch and larger TV should come with 4 HDMI inputs and regardless of the TV or brand I always take a point away when they have fewer than 4 HDMI inputs. Think about it. Odds are at 55 inches and up, your likely getting it as your primary TV. With that, you probably want as many HDMI inputs as possible because you know you'll need them, for video game systems, cable/satellite boxes, DVD/blu-ray player, or possibly an alternate streaming device. They fill up for sure and while multi taps are available, getting as many as possible (and 4 tends to be the max onboard for TV's currently) is a benefit and perk that I believe most can benefit from and appreciate. However at the end of it there's nothing to be mad at here. While again it's not likely to be an award winning TV model, it is very much well worth the money. And really, isn't that what most are after in the end?
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Pioneer - Stick to Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Pioneer TV at a really good sales price to replace my bedroom TV. Although I'm familiar with Pioneer from speakers and car radios back in the day, I don't see too many Pioneer TVs. Right out of the box, the TV did not start up like it stated it would in the user guide. It was supposed to automatically guide me through setup with on-screen prompts. That did not happen. In fact, at one point, some weird matrix-looking picture came up on the screen and I thought I bought a lemon. I called the number listed in the user guide for technical assistance, and after waiting on hold for a good 10 minutes, the CSR told me that they only service certain Pioneer products at that location and that she needed to give me the number to another site for technical service. I CALLED THE NUMBER LISTED ON THE INSTRUCTIONS! Fortunately, my husband kept fiddling with the TV while I was on hold and got it working. I didn't like the fact that I had to create an account with XUMO and add a credit card, etc. before I could get going. All I wanted to do was watch TV in bed! Since setup, it's been mostly fine, but there was one incident where it wouldn't come on at all. We had to unplug the TV and plug it back in a couple times to fix the issue. The picture is decent and the apps have worked well so far. Time will tell if this was a good buy.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great aside from the brightness settings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the tv. Only issue that I have ran into so far is that the brightness when watching movies is super low. The tv settings don't allow you to just turn up the brightness, you have to mess with every setting (contrast, etc.) to get the picture looking how you want. Still haven't been able to get it how I want but the tv is great otherwise.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pioneer 65" Class LED 4k UHD Smart Xumo. What I wanted under the right budget. Great cool and warm colors, hue and contrast. Under indirect light the screen shows minor glare. Perfect fit for a medium size living room or a large room. Easy to assemble. Good sound. Simple remote control, easy to navigate through its menu. The XUMO platform is easy to use. Responsive software. Perfect refresh ratio when watching sports and other vivid moving images. Overall a great set for the price.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:App selection
Rated 3 out of 5 stars
XumoTV Rating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great tv but sadly there is not a browser or a way to add apps that aren't already prebuilt. Also we have to continually reset the sound as the audio can be delayed with what the tv is showing in Realtime :( Granted we paid a low price, so maybe we got what we paid for
I would recommend this to a friend - Pros mentioned:Color, Price
Rated 5 out of 5 stars
nice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice value for a larger tv. 4K looks really good and has eye popping color
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for your positive feedback on the Pioneer - 65" Class LED 4K UHD Smart Xumo TV. We’re delighted to hear that you find it to be a nice value for a larger TV and that you’re impressed with the 4K resolution and the vibrant colors.
Your satisfaction is our top priority and we’re committed to providing our customers with high-quality products. We hope you continue to enjoy your viewing experience with your new TV. |Angelica| Pioneer Support| https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Pioneer TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought the 65-Inch Ultra HD Smart TV and am very impressed. The picture quality is stunning with vibrant colors and sharp detail. The sound is clear, and the smart features are easy to use, with quick access to all my favorite streaming apps. The sleek design fits perfectly in my living room. Overall, great value for the price! Highly recommended.
I would recommend this to a friend - Pros mentioned:Tv size
Rated 4 out of 5 stars
Great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Wish the controller was a little larger. Like the choices of streaming on the controller. I am a little overwhelmed with all the choices on Startup. I'd prefer just to go to TV or the streaming but as I said in the beginning it's a great TV for the price
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice Television, hope it lasts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace my Vizio 58 inch that had multiple issues in less than 2 years. This TV has a great picture. I bought the 5 year protection because I have had some pretty bad luck with flat screen televisions lasting. I had a Coby, Hitachi & Vizio and none of them lasted but a few years. This one has the best image yet. I don't know about the sound, I use a home theater receiver and speakers.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Dun good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, good picture, easy set-up. I like the smart functions
I would recommend this to a friend


















