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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 114 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are delighted by the wireless CarPlay, excellent sound quality, and large, clear screen of this 9" multimedia receiver. Many appreciate the ease of use and the ability to integrate a backup camera. While some find the price high, the overall positive feedback highlights the system's strong performance and attractive features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 114 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Has potential, needs some polishing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution is great. 720 is where we should be, not 480 like other displays. That said Pioneer doesn't make a 720 camera to go with this unit. I will be buying another manufacturer camera. I didn't replace my 480 unit to put a 720 display with a 480 camera. That said... firmware update was a nightmare, as at the time the FW was avail with the app, but not avail for download and no documentation on how to update it or what it provides. I spent hours figuring this out on my own only to see Pioneer update the information on their website a few days later. Guess that's part of being early. The touchscreen display seems a bit laggy compared to others on the market and that is a shame. Hopefully a FW update can fix this? There also seems to be wasted real-estate when customizing the display, especially for the Maestro gauges. In the menu system, the Maestro Module appears to take place of the 2nd camera input, so I believe you have to choose, one or the other, not both.. You also can't display both gauges from the Maestro and the Radar Detector info at the same time. This appears to be a Maestro RR2 limitation? Or maybe a limitation of the Pioneer working with the Maestro. Either way it's a bummer.. I have an Escort Radar detector hooked up to my Maestro RR2 and Pioneer. There is a setting in the Escort that needs to be changed. this isn't in any easily found documentation, without that change the Escort will error Laser non stop. Also I can't seem to get audio for the Escort notification to come out of my speakers. I am not sure if this an Escort issue, Maestro issue or Pioneer issue. Something needs to be updated/fixed otherwise this is a poor integration. The USB-C and HDMI ports are not recessed at all in the back of the unit, so that can really lead to some issues. I ended up not using the fragile HDMI cable in my car. The sound quality is a nice step up from my previous touch screen unit. I have been a fan of Pioneer's Network Mode for over 20 years now. I hope some FW updates help plolish these units as they have potential to be among the best on the aftermarket. Having the best specs with mediocre user experience isn't what I hope for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo you get what you paid for if you go with one of those cheap Android stereos that come from overseas you get no customer support you get shoddy connection issues and with this got name brand got all kinds of support and on top of that you got put in correctly the first time no problems whatsoever. Well well worth it

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Pioneer radio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a little bit longer to do my review because I wanted to make sure the radio is working the way I expected, unfortunately is not, the radio keeps getting disconnected from my phone and it’s not starting automatically as it said in the manual or what the sales person said, first I was getting so many errors while driving wrong directions and I took it back to Best Buy several times, every time was very difficult to make an appointment though, any way they had to move the antenna to another place and now it’s working a little better but still some times gets disconnected from my phone, it’s a nightmare specially when you are driving and the gps gets crazy, I paid a lot of money for it and I don’t think it’s worth it. I’m very disappointed with the radio.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great but lag is an issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vehicle: Dodge Challenger (2010). Yes, it fits. As a Apple user, I searched and searched for an aftermarket wireless Apple CarPlay system and this seemed to be the best. Touchscreen: lag. That’s the only downfall. I updated the firmware for the first time (after connecting to my phone via hotspot and CarAVassist) but it didn’t seem to help. It gets really noticeable when you touch for the next track (Spotify) and you’ll wait for 2-3 seconds for it to play. Hopefully fixing that is a priority for future updates. Wireless Apple Carplay: works great. Takes a few seconds to connect after the “do not operate when driving” screen hits. Initial setup requires you to plug into the phone via USB. You can have multiple phones connected, and depending on who’s the “default”, it will bring up their operating screen (Apple or android). You can swap users via the NEX software. If the lag is fixed in updates, if possible, this would get a 5 star rating. Until then it’s a 4.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great setup was a breeze and it sounds great. The interface is really nice too

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Wireless CarPlay is awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo so far, wireless CarPlay is awesome. Installation is pretty easy if you take your time and plan everything out. I wish you could use phone data when plugged in for browsing but you can use your hotspot. Would definitely buy again. Well worth price. Makes any car more modern.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good CarPlay/AndroidAuto unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is large and crisp. 720p is a huge upgrade from the 480p of most head units. OS is a bit sluggish. If you've used an OEM head unit inside a new car, this will not come close to competing in terms of the fluidity navigating menus and such. However, it sounds great, performs decent (when up against other aftermarket head units), sounds settings could be easier to get to. Overall a great radio. If you can wait, see how Kenwoods "Halo" style head units compare before dropping a grand on this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless carplay

    Rated 5 out of 5 stars

    Head unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good quality and very clear… The car play option is nice and convenient… install went smooth and guys were very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Really cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great performs as advertised. Easy to use. Good quality!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Wireless carplay

    Rated 5 out of 5 stars

    Great Stereo Unit

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this head unit in my Sprinter Van. It's a crisp screen and works really well. I love the wireless CarPlay and large screen. It connects with no issue to my phone 99% of the time. If you are looking for a large screen this is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice deck could be cheaper but niceeee

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome aftermarket media center It’s connects me to all my devices etc seamlessly. Has quality sound only issues I had is button press some times misses and I have to press again. Maybe that’s just my fingers but.. overall nice deck.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Big screen, big price, but…

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a big screen but lacks on the software. Have been trying to update it since the say I purchased it and haven’t been able to

    No, I would not recommend this to a friend
  • Pros mentioned:
    Backup camera

    Rated 5 out of 5 stars

    Pioneer DMH-WT7600NEX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best upgrades I have made to my Ford E-350, also added a much needed back up camera. Everything works and looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went great. Very professional and helpful technicians at the RT3 Fredericksburg, VA location. As for this product, love it for my vehicle but the only thing I would change if I had a choice would be for the mounting bracket to be moveable and not stationary. As it is now the radio faces straight and as a driver it’s hard to do/select things on the radio panel while driving since it’s hard to see the front face of the radio. It would be nice if I could slightly pull forward the radio/bracket and turn it towards me as the driver. It would make changing channels, options, music, etc SO MUCH EASIER. Just a thought for the future of all radio systems.

    I would recommend this to a friend
  • Pros mentioned:
    Backup camera, Wireless carplay

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system Love the wireless CarPlay and that you can use a backup camera

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Best Buy Employee

    Rated 4 out of 5 stars

    Great unit

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen has great response and interface is easy to browse.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Pioneer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item exceeded expectations. Easy to use, added power to existing speakers for better sound, and has an amazing screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Works ok; Buggy firmware!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when it works! Nice screen, nice customization, but firmware updates always render issues. Normally have to work with it for some time before it will update. Once it does, it's missing icon/apps. Spend too much time trying to get it to work right. Would not buy it again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks great in 2019 Ram truck. Little pricey but it was well worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful Unit - Poor Execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this myself and have used it for over month now and it truly is a nice looking unit. The touchscreen can be a little slow at times. I have updated it to the newest firmware 1.13 and continue to have my music cut in and out on wireless CarPlay. Using a USB drive for music is another option. However, file management and searching for music must be done using their build database function. Once that is done you can sort by genre/playlist or such. What really drives me crazy is it will not remember the genre or playlist, or that you had it on shuffle, and even a repeat of folder disables after shutoff. So you have to reset these features every time. I imagine this is an issue with programming and not the unit itself but it's frustrating when spending this much. Also, don't get me started with connecting with the Pioneer CarAVAssist app.

    No, I would not recommend this to a friend
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