Customer Ratings & Reviews

Had to wait 2 weeks for my radio. The radio works fine minus a few glitches it has. The install was kind of crappy had to wait two weeks for the radio to come in after I purchased it but yet they got them on the shelf. Worst radio purchasing experience I've ever had. Equally bad install

He liked it but it wouldn't fit right in the dash it would rattle

It was coo man. Not bad if u just tryna put something in the whip. Buy a warranty

Can't review the product because BestBuy dropped the ball with this. After waiting 5 weeks they cancelled the installation appointment 5 days prior. Then the unit was late getting to the store for pick up (I wasted a trip to the store to find out). Then I found the dash mount kit would not work without additional fabrication. Gave up and took everything back. Called the "C" company and had an nice Alpine unit in hand and easily installed 5 days later and $10 cheaper including crutchfield prepared wiring harness pre-connection service. These are tough times for logistics and labor. It calls for proactive communication to achieve customer satisfaction.

Radio I wanted was no longer available even though it was on display. Had to buy a more expensive one. Offer free installation but had to wait 3 weeks to get it put in.

After a year the display keeps randomly turning off. Making it completely unusable. Don’t recommend.

Junk quit working after a few months screen quit workinh and controls too

We purchased this online for a Christmas gift and it said it included free installation. We went to set up the install and the store we purchased it at is not offering install and the closest location is booked out two months. I realize this is most likely due to COVID-19, however it would have been nice to know all this prior to our purchase. Our son is now searching for a faster option so he can use this Christmas gift.

radio did not have micro phone for blue tooth. best by said call pioneer. pioneer said email us a receipt from Best Buy. amazon is easier to deal with. still waiting on microphone. could not get best by to furnish receipt because the will not answer their phone.

Well I cant give u a review because best buy havent installed it yet becuz they are not taking any customers because of the corona virus

Not to impressed at alll salesperson kind of just lied about knowledge of stereo

Returned this radio because it was used and didn’t work. I was very disappointed because I was paying someone to install it. Thank god I had a back up, or I would have had a hole in the dash.

Poor description of item purchased. Additional items required for proper installation. Very difficult to determine which items were needed. Purchased additional items from other provider which had user friendly website.

Very bad experience. Very bad communication—no way to reach anyone within the organization that could help correct Best Buy’s mistakes. Paid a lot more than was originally quoted.

Stopped working 5 months after purchased. Best Buy refused to replace with one year warranty

Not good for the price I guess you get what you pay for gotta upgrade it now

just stopped working today on 2/10/23..delivered on 6/24/22

This radio plays intermittently. It might work 5 days in a row and not play for another 5.

There is a very annoying ring in my car speakers now

My younger son and I installed this in my older son's car as a birthday present. We tested it out and we both loved it, however; it's not our car. When my older son drove the car, he didn't like it as much as we did. Since he really only listens to Spotify, he said the controls were too complicated because it has to be set up in advance with an app. This is why it was 4 stars. I would've given it 5, but if you're like my son, you'll want something with simpler controls.