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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 76 reviews

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84%
would recommend
to a friend

Customers are saying

Customers value the BackBeat FIT 3100 True Wireless Earbud Headphones for their sound quality, battery life, comfort, and fit. They appreciate the solid connection between the earbuds and their phones, as well as the waterproof design and the nice zippered charging case that comes with the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 76 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable, they have good call Quality. music is clear. Easy to connect to phone. Sound is great. I haven't had any issues with them. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I use for running and biking and like them a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pair easily typical bluetooth range the fit is good and allows some ambient noise and decent listening music cuts out for a second every once in a while

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love these .. fits great and sounds wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these ... have a wonderful sound.. fits great easy simple set up .. very happy with them

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for active workouts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds stay in place and have good sound. I like that the case is the charger.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a few tries to learn on/off and the volume feature. There was connectivity issues a few times which was resolved. There is no size adjustment but the ear buds are comfortable, the piece fits nicely and I hardly notice that it is on my ears. Overall, I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live my headphones! Sounds great and stay in ear perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding wireless headphones I’ve heard. They wrap around your ear and don’t fall out!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable and great to hear surroundings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great to hear surroundings Not a fan of the aqua color.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Controls, Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing for the gym, not for home use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Plantronics Fit 3100 isn’t the jack of all trades but it does pretty well for your average gym user. The design of the items is actually pretty refreshing to me. They are not going for the extremely small look competitors go for but go for a design that is meant to be snug and secure while working out, even if you are running or doing other high impact activities. The headphones them self have an appealing design with bold colors. I loved the ear loop in addition to the ear hook which kept them completely on my head while running, tilting or moving. It never slipped out of my ears. This design does not cause any strain on the ears and has a great fit which was still comfortable even after two hours of wear. The entire time at the gym the headphones needed zero adjustments. The charging case is a bit large but it has a nice zipper to keep your headphones securely inside. I would prefer if they charged via USB 3.0 but they use micro USB instead which is fine. As for sound quality, these are designed to let sound in from outside so ensure you are aware that they do little to no noise cancelling. The point is so you can hear your surroundings which running and other activities for safety, or maybe talking to your workout buddy. The volume gets plenty loud but it will never block out noise. I never had any reception issues and sound seemed pretty balances, the bass was not too heavy if that matters to you. The audio was overall clear, clean and easy to listen to. The buttons are touch sensitive and have a bit of a learning curve but they are responsive and work very well. I highly recommend these if you spend lots of time at the gym, they might not be best for home listening but are great for the active music listener.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, great sound, the only bad thing is that they don’t go all the way in your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these wireless earbuds. They are perfect for the person that cannot keep the other earbuds in their ears. These ones go around the ear so they won't fall out & they work great! Great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Easy to use , good sound Nice design, I will recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Controls

    Rated 4 out of 5 stars

    Earbuds that really do the trick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make the day go by quicker. And the controls are nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a great alternative for running earbuds rather than getting high priced her buds they sound great have great pick up for microphone and good bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I workout in these and also use while I’m driving. The sound is great. It’s easy to use. However sometimes my ears hurt. Other than that no complaints

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not great for phone calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset for phone calls since i killed my voyager 5220(worked great ripped the plastic). The audio is great for listening to videos and music. Audio quality for phone calls is sub par. I generally have to use my blue parrot instead

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of this earphones is just outstanding. It is clear and nice. it is wireless but still the sound is just out of this world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the other ones kept falling out but not these and they stay connected in the back ground even when car is connected

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Controls, Fit
    Tech Insider Network Member

    Rated 3 out of 5 stars

    A Love/Hate relationship

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit When I opened the box and didn’t see a selection of tips I was confused. Once I put the buds in my ears I was in love. With the always aware ear tip, there is only one size and it just fits. I was never concerned with the buds falling out of my ears, thanks to the ear hooks. Sound I was surprised how well these earbuds sound. Even with the open design, the bass is strong but not overpowering. The mids and highs sound clean and crisp. Connectivity And now for the hate part of our relationship. The buds paired to my phone and to each other with out a problem. These are my fifth pair of true wireless earbuds and every pair suffers the same problem, maintaining the connection to each other. It does seem that connectivity between the buds worsen when I’m listening to anything streaming, like SiriusXM or Pandora. When listening to downloaded podcasts or music the connectivity seems to be a little better. Also these buds are very susceptible to external conditions and city interference. Battery Life The BackBeat Fit 3100 buds have a rated battery life of 5 hours with an additional two charges in the case. Only wearing the buds about two-3 hours per day, after about 2 weeks I have not had to charge case yet. Ratings wise though, there are buds and cases with much longer battery life. Controls The buds are controlled with a combination of touch sensitive taps and harder presses, all of which work perfectly. You can change the taps in the BackBeat app but doing so causes you to loose the volume controls. All the optional tap selections worked well though. The BackBeat app I was disappointed with the app. First off, the app will not see the buds if you are playing them. You have to stop the music before the app will connect to the buds. Next, there are no sound controls. The app has a find my earbuds feature and the settings to change the tap. Overall, when these earphones work, they work great. The sound is better than expected and you can hear what’s going on around you when listening at a reasonable volume. I would recommend these to a friend that doesn’t live in a big city with interference.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for taking the time to share your feedback on our BackBeat 3100. We're sorry to hear you've had trouble with your unit. It is important to consider exactly on which scenarios you experience audio issues with your unit. If the issue happens while listening to certain apps, it would be ideal to test these with a different Bluetooth Headset (if possible) to isolate the cause of the issue. You might also want to reset the connection between your phone and earbuds. To do so: https://goo.gl/emzUTA. You might want to ensure your unit's firmware is up to date through the BackBeat App: https://goo.gl/5fZFei. Resetting the headset via the app might also help with this issue. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. If you get the same results, please note this unit has a one-year limited warranty from date of purchase. We thank you for your comments. We will forward them to our team for consideration. Please don't hesitate to contact our Customer Care Team at: if you require further assistance. Plantronics

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and volume is not so loud and overwhelming so I can still hear what's going on around me.

    I would recommend this to a friend
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