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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 572 reviews

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89%
would recommend
to a friend

Customers are saying

Customers value the BackBeat FIT Special Edition Wireless Behind-the-Neck Headphones for their excellent sound quality, comfortable and secure fit, and long battery life. Many appreciate the headphones' water resistance and lightweight design, making them ideal for workouts. While some users found the volume and bass could be improved, the overall positive feedback highlights the product's strengths. Minor concerns were also raised regarding the ease of use of the controls and the range of the Bluetooth connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 572 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than the leading competitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, long lasting battery charge, and the music sounds so clear even when running!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Was amazing til it stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was honestly great at first. I could be across the gym (approx 100 feet) from my phone and it still was just a great of sound quality as with my phone in my pocket. Bass wasn't overwhelming and it held a charge for a surprising amount of time. One day it flashed red stating the battery was low. I charged it and it wouldn't turn on. I'd plug it in and no lights would flash or anything. It lasted me just till the warranty expired so now I can't even send it to the manufacturer to be fixed or replaced. 2 stars for the fact it did work amazing but I am disappointed at the lifespan of the product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord length

    Rated 5 out of 5 stars

    Great bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried other behind the neck headphones and the cord was too long. This one gives you just enought to be careful. I also have issues keeping earbuds in my ears and this was the perfect solution. The sound is pretty good. My only issue is thatt it is easy to turn on when not in use. I often times find them on from the button being pressed in my purse. Other than that I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Comfortable fit and good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have a comfortable fit and the design allows some outside noise in. That is good for running in areas where you need to be aware of other things around you and to listen for ( cars, bicycles, etc.) Excellent quality and the information available on the web is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a very good set of headphones. They feel light in the ears, yet do not feel like they want to fall out. The sound is better than expected, highly recommend

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review, we really appreciate your feedback! Plantronics

  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    My favorite headphones for working out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my favorite headphones to use while working out. Including HIIT training. They are very secure and you can barely feel them around your head. Battery life is best in its class. I would suggest buying JBL yurbuds replacement covers for even tighter fit for the ears. That being said they are so nice that someone stole them from me at the gym after a week of use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound and listen time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love The way the headphones fit and sound. Battery life is no issue I get a solid 8 to 8 1/2 hours out of them. My only complaint is that from time to time they will disconnect or reconnect whenever inconveniently possible. Other than that I have no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got all I wanted. Great sound quality. Reasonable battery life. Most of all, a great choice as a hand-free phone calls. Make sure to match the price before purchase. Otherwise, it sounds pricey!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones because my backbeat go earbud batteries were not holding a good charge. That's expected after a couple of years of everyday use. I had the Best Buy protection plan so they helped me out. I picked these up instead of another pair of backbeat go. The backbeat fit is great, awesome battery life. This is a headphone not earbud so they stay in the ear pocket and not the ear canal. You can still hear outside noise like cars and people, good for me when on the road. The ear fit is pretty good once you break them in or get used to them. For me the wrap around is sort of long but should be perfect if you have a larger noggin. If you are looking for supersonic sound quality this is not for you because it's an outer ear headphone, sort of like listening to the stereo in your car with the windows down. It's also sweat proof. This was a good fit for me and what I use it for. Great price from Best Buy especially with their price matching policy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great fit. comfortable. long lasting charge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    running, biking, hiking...great sports headphones. pairs easily with my phone and battery lasts longer than I do on the trails.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones - Perfect for Running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a great pair of wireless headphones that were good for running - that would not hurt my ears, that would not fall out, that had great sound quality and that would not lose the bluetooth connection easily (and that didn't cost me an arm and a leg). These headphones fit the bill perfectly and I couldn't be more pleased! Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have weird small ears and I don't like things struck in them... But I also did not want those big bulky headphones (during working out) , so was unsure if this would work for me... IT DOES... Great sound, comfortable and you can also hear the world around you! Perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Great headphones for the gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great wireless headphones for an active lifestyle. The sound quality is great and stay in your ear well. The only down part is they don't fit into the ear very well which causes it not to be as loud and has less of a low end.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great cordless headphones for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. Reasonably comfortable. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    secure and comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest gripe with headphones is they either hurt or come lose and these do neither. They are great! secure fit, great sound. **if pairing with phone, make sure no other bluetooth devices are also connected such as fitbit, it will cause you to lose connection. but without another connected device, the connection is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for active lifestyles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, fit, battery life...no complaints at all

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Phenomenal headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased alternative headphones from major brands TWICE in the two months leading up to the purchase of these headphones, and these are EXCEPTIONAL by comparison. The battery life is exponentially better, charge time is short, ease of use is outstanding, and durability is superb. I couldn't possibly be more pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. Very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good for a workout

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones for a workout but in a gym. They have really good sound and they fit well. if you like to hear loud music I would not recommend using them when running outside as it blocks a lot of outside sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect running headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried almost every Bluetooth headset on the market and most of them are really aweful. These however are perfect. They give you complete control over your phone, provide great sound, and most importantly they stay in your ears on the roughest trail runs. Another plus is they are very light weight and not bulky.

    I would recommend this to a friend
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