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Customer Ratings & Reviews

Plantronics - BackBeat FIT Wireless Behind-the-Neck Headphones - Blue/Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 752 reviews

90%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 23 Reviews
  • Rating: 2 out of 5 stars

    Uncomfortable for my ears.

    Posted
    paperplane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this headset because it looked great, and I've always been happy with the quality of Plantronics products. I do quite a bit of working out, so I thought this would a great headset. The sound quality was very good although you don't get the tight seal that creates the best base. The thing that made me return this headset was that it hurt my ears even after a week of wearing it. I read other reviews that the comfort improves after time, but I didn't want to wait for my ears to adjust for comfort. I think headsets should be comfortable the moment you place them in.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review and sorry to hear the headset was not comfortable to use.

      When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size (or in this case one style) doesn't fit all.

      If the headset is uncomfortable to wear, feels loose in your ear or just doesn't feel secure we do encourage you to return the item and try a different wearing style. Our BackBeat Go 3 actually goes in your ear and makes a good seal in order to provide you the best audio quality and bass response, although this model might not be as secure as our BackBeat Fit for working out. Plantronics

  • Rating: 2 out of 5 stars

    Good if u need the waterproof otherwise not worth

    Posted
    ellie
    • My Best Buy® Elite Plus MemberElite Plus Member

    I gave these 2 stars because they have great range I was able to go two rooms away and no connectivity problems, great waterproof feature and very intuitive with having the case turn into the arm band. Now as far as actual quality..great mid range no bass...which I could have lived with for all the other cool features these have but the deal breaker was they were incredibly uncomfortable. Wore for 10 min max and my ears still hurt. Sadly I will be returning them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Problems with IPhone 6

    Posted
    DayV44
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The first one I bought would not stay connected with my IPhone 6. I returned it and they sent one back in less than a week. I was very happy with that. But this one is doing the same thing, the bluetooth keeps disconnecting. I've tried it with my old 5 and it seems to work. So maybe it is not compatible with the 6. I will be returning it again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Sound, but ear inserts are unbearable

    Posted
    Beast
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sound was really good. Battery life was real world about 7 hours which is better than most competitors. Ear inserts are unbearably uncomfortable, they have a sharp protruding leading edge, that after 20 minutes or so start to irritate your ear and make them sore. If it wasn't for the sharp edging I would have kept them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Do NOT purchase this headset!

    Posted
    PSwag
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Initially the headset worked fine, then it stopped suddenly and would not take a charge. Nothing. There are several similar stories on Internet. Do NOT buy this expensive headset. Price does not match quality/durability.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Painful after 15 minutes

    Posted
    2wtraveler
    • My Best Buy® Elite MemberElite Member

    I really wanted to like these headphones and there is actually a lot to like. The sound quality is OK, battery life seems fine, buttons work well. However, I'm going to have to return them because they are simply painful to wear for more than 15 minutes!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fails way too often

    Posted
    Elvin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I gave up running outdoors with these headphones as the states and connection losses make it almost unusable outside. Seems to work fine when Im indoors on a treadmill but still not idea for the money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worked well for a few weeks

    Posted
    Fitz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Mostly this is a great head set - works well on anything I have tried except the iPhone where it skips forward and backward. It drives me crazy.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsProductSpecialist

      Hello,

      We are very sorry to hear that you're having trouble using your BackBeat Fit with your iPhone. Resetting the Bluetooth connection between your phone and headset might help. To do this, first delete the headset from your phone's list of paired devices. Once deleted, make sure to power your phone completely off. Then power it back on. (This will reset the Bluetooth stack in the BT software on the phone). Then re-pair the headset with your phone.

      If the issue continues, please send us an email at techsupport@plantronics.com with "Attn: Best Buy review" in the subject and we will be happy to help you with a little more in depth troubleshooting.Plantronics

  • Rating: 2 out of 5 stars

    ver very uncomfortable

    Posted
    Rul3ofLaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    bought these for my wife and she put them on and immediately said omg take these back they are horribly uncomfortable. and for as much as they cost this shouldn't be the case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice gift for college student

    Posted
    Cloudy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Item was purchased as a gift for my granddaughter. She works out daily and runs. The headphones make the exercise combination more relaxing. Was a great choice !

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    good headphones not a great fit

    Posted
    rays3000gt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I returned these headphones because they wouldn't fit right in my ears and the Bluetooth connection kept on going out within 10 ft

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money

    Posted
    Gamecockfanforlife
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: Battery life. Cons: Not comfortable, do not fit in ear well, not loud enough, anyone I talk to say all they hear is background noise.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Eh, ok

    Posted
    Ktown
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    nothing special. battery drained faster than anticipated. didnt fit my ear well enough for me to be satisfied. returned it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    In the Pool???

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Does not work in the pool from wireless device. Loses signal when swimming. Overall design and comfort are good.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Hurt my ears

    Posted
    Dave509
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The bud part was too big for my ears and hurt, also wouldn't go in far enough for me to hear the music well.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not so good

    Posted
    shopper333
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Did not like the fit or feel of these wireless headphones. Returned them and bought Extra Bass by Sony

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not loud enough

    Posted
    CindyB
    • Verified PurchaserVerified Purchase

    i bought these to wear when I mow but I can't really hear them at all over the mower.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just ok

    Posted
    swtnblk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good sounding head phones. It was kind of confusing trying to figure out how to work them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Gift

    Posted
    FitMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a gift for my husband. He didnt care for it much. It keep coming out his ear.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Uncomfortable to wear

    Posted
    Blackbetty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best Buy gave me good svc when returning item and I got a good repkacement

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review.

      Usually we recommend users to try wearing the headset for a few days in order to get used to the fit and feel of the product, but we understand one size does not fit all. In case this model definitely doesn't work for you because of its comfort, we also have the BackBeat Pro, Sense and Go 3. They all have different wearing styles. Plantronics