Customer Ratings & Reviews
- Model:
- 209860-99
- SKU:
- 6065105
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the BackBeat FIT Wireless Sport Headphones Training Edition for its sound quality, battery life, comfort, and fit. Many customers appreciate that these wireless headphones are waterproof, sweat resistant, and great for workouts. While some customers wish for more volume control, overall, customers are pleased with the product's features and performance.
This summary was generated by AI based on customer reviews.
Easy to use and long lasting head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have long battery life, are easy to use
I would recommend this to a friendNot suitable for water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased but never opened. I read reviews before purchase, thought they would be great for water aerobics. I'm afraid they would stop working when getting wet in pool
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Our BackBeat FIT has an IP57 waterproof rating as an added layer of protection against sweat, rain or splashes but is not intended for constant submersion or underwater use. In fact Bluetooth technology does not transmit through water, therefore, no Bluetooth headset can be used underwater.
Use in the shower or submersion to clean your headphone for less than 30 mins and above 3 feet should be safe.
Decent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned two and they're pretty decent, but have battery life longevity issues. I'd go the AirPods route today.
No, I would not recommend this to a friendWireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great quality the "sport" was just a way to up charge and the non sport was better quality
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT Headphones. We're sorry to hear you weren't satisfied with our product. We will forward your comments to our team for consideration. If you are experiencing any technical issues, feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact for assistance.
Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wired earbuds are louder, if you are working out they tend to fall from your ears.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT Headphones. We're sorry to hear about your experience. The BackBeat FIT has an open eartip design that lets you hear the sounds around you, remaining alert to your surroundings. Please note all of our headsets meet and exceed OSHA standard regulations/requirements. none of our headsets exceed 118dBA. We're sorry to hear you didn't find a secure fit, our headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We thank you for your comments, we will forward them to our team for consideration in the future. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
- Pros mentioned:Fit
Good fit, but poor charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for 10 months, use them 4 times per week for 50 minutes. Battery life is suppose to be 8 hours- headphones won’t hold a charge. The design and fit are great, but if the battery won’t stay charged- they’re of no use to me.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT. We're sorry to hear about your experience. Please note that its performance is dependent upon battery and may vary by device. Please test your headphones with a different phone to see if you get a different result. You might also want to ensure your BB FIT is up to date through the BackBeat FIT Companion app: https://www.plantronics.com/us/en/support/downloads-apps/backbeat-fit-companion. We thank you for your comments. We will forward them to our team for consideration. If you have any questions or you're experiencing any technical difficulties our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact.
average headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones were not exactly what i was looking for
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT, we are sorry to hear our product didn't meet your expectations. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions regarding our products!
- Cons mentioned:Volume
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume quality is so bad, I could hear everything around me as if I wasn't wearing it. I felt deaf. The sales rep said it didn't have a volume control. I was extremely disappointed.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! The BackBeat FIT features an open eartip design that allows you to be aware of your surroundings. They also feature volume control, it is located on the left headphone above the play/pause button (press to increase, press and hold to decrease). Additionally, you can also increase the volume directly on your cell phone, and then fine tune with the headphones. If you have any other questions or need further assistance, please contact Plantronics Customer Care at 855-765-7878.
Don't buy, they will break
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great until they break, which they will. I actually got some money back from a class action lawsuit, do to their poor quality. Look elsewhere...
No, I would not recommend this to a friendget what you pay for
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the sound quality on these. I come from wearing more expensive pair so I learned AGAIN you get what you pay for.
No, I would not recommend this to a friendDidn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds that squeeze into your ear never work for me, these were no different. Sound was okay and they fit weird.
No, I would not recommend this to a friendLeft earbud doesn't work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT was ok. The left earbud doesn't work at all. It actually isn't very good. Wouldn't recommend it.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review! We are sorry to hear about your experience with the BackBeat FIT headphones, please try using the BackBeat FIt Companion app to update the firmware on your headphones and test (available via the App Store or Google Store). If the issue continues, most likely the speaker is damaged and the headphones need to be replaced. They come with a 1 year manufacturer's warranty, If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would not hold a charge and were returned shortly after the purchase.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT. We're sorry to hear your unit wasn't holding a charge. Please try using a different micro-USB cable and wall adapter to isolate the cause of the issue. You might also want to try resetting the unit. To do so: - Press and hold the Power button for 10 seconds. Without releasing the Power button, plug the BB FIT in the charger. Release the Power button, Unplug the BB FIT from the charger and test the unit. In case none of the previous instructions solve the issue, please note this unit has a one-year limited warranty from date of purchase. Thank you for your comments, we will forward them to our team for consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Sound was bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were horrible sound not clear didn’t stay on ears
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for taking the time to share your feedback on our BackBeat FIT Headphones. We're sorry to hear about your experience. Please ensure your unit's Firmware is up to date through the BackBeat FIT Companion app https://goo.gl/j9jD. You might also want to test your unit with a different phone to isolate the cause of this issue. We're very sorry to hear you didn't find a secure fit. Our headsets are designed to fit the vast majority of of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!
- Pros mentioned:Battery life, Comfort, Sound quality
Extremely comfortable go-everywhere headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my absolute favorite headphones due to the very comfortable design. Having a cord bouncing around on my neck, getting caught on my shirt or backpack drove me nuts with the PowerBeats and Jaybird headsets I had before. These keep the cord off your neck and the over the ear design gives lots of support to very little weight. It also helps keep them in your ear. I'm always afraid that the apple Air pods would fall out just like the regular apple headphones that come with an iphone. The sound quality is good for bluetooth headphones. I get a decent amount of battery life out of them, about 8 hours and I use them all day everyday, running in the morning, on and off the MTR. I pop them on the charger at night next to my phone and they're good to go. They are designed to let sound IN so if you're running you can still hear cars and people around you. Not only is it safe, it makes them the perfect city headphone because you can leave them in and still hear the cashier if you stop in a store to buy something. The biggest con I have is that I take them everywhere (I mean EVERYWHERE) and they're prone to getting lost. Unfortunately the design that makes them so comfortable also makes it easy to forget and just leave draped around your neck where they eventually fall off and get lost.
I would recommend this to a friend Bad Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone hurt the ear and pick up more background noise then the voice of the user. Everyone I talked to said they couldn't hear me over the background noise.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT! We are sorry to hear this unit's comfort did not meet your expectations and we will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!
Poor quality and control are annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad purchase. The Bose waterproof are coming apart 5months of usage. Sorry I do not have a pic of the initial headset I was commenting on.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your review on our BackBeat FIT Headphones. We're sorry to hear about your experience. Please make sure that you have a Plantronics unit and we'll gladly assist you with your issue. This unit has a one-year limited warranty from date of purchase. If you would like further assistance, our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact
Won't charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product shows charged then will not hold the charge. Do not buy the product is defective.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review, however we are sorry to hear you've had this experience with your Backbeat Fit. You might want to try charging it with a different charging cable and wall adapter to isolate the problem. If you have already tried this, you can do a reset:
Press and hold the power button for 5 seconds, without releasing the button plug the BB Fit in the charger, then release the power button and finally disconnect the BB Fit from the charger. If you don't get any response, please note this unit has a limited warranty. To verify if your unit is still under warranty please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact
Your headset does include a limited warranty however, there's only two ways for our service team to validate it.
Don’t Purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was good at first at then took a dump after a couple of months.
I would recommend this to a friendNot crazy about this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like fit it sound. Not a fan of this product
No, I would not recommend this to a friend