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Overall Customer Rating

77%of customers recommend this product.

Customer Ratings & Reviews

1-20 of 400 Reviews

    • Brand Response

      PlantronicsRepresentative 

      July 5, 2016

      If the fit of the headset is uncomfortable or insecure we usually recommend trying different sizes of ear tips for either ear. If the fit of the product is still not to your liking we suggest trying a different wearing style like our BackBeat Fit, Sense or Pro. Plantronics

    • Brand Response

      PlantronicsRepresentative 

      June 20, 2016

      We recommend that you try different sizes of the ear tips; a proper in ear fit and seal is paramount in order to get the best sound quality possible from in-ear headphones. Sometimes different ear tips are required for your left and right ears. Please check out this eartip fit how to video http://blogs.plantronics.com/tips-tricks/find-the-best-eartip-fit You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong.

      If the sound quality is still poor even with a proper ear tip seal, this might indicate there is a problem with your headphones. If possible we recommend you try them with another phone or media device just to confirm, and if the problem persists the unit would need to be replaced.

      If you have additional feedback or require assistance, please don't hesitate to contact us at www.plantronics.com/support Plantronics

    • Brand Response

      PlantronicsRepresentative 

      July 11, 2016

      Thank you for your feedback and review, however I'm sorry to learn you were having trouble getting the sound you should with the BackBeat GO 3. The great sound quality of the BackBeat GO 3 requires a great fit. Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong.

      To learn how to change your eartips, and more information, watch this how-to video: https://youtu.be/4V9LaMLd6tE 
      Should this be more than a simple fit issue you may contact us for technical assistance at http://www.plantronics.com/us/support/ Hope this helps. Plantronics