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Customer reviews

Rating 3.9 out of 5 stars with 416 reviews

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77%
would recommend
to a friend

Customers are saying

Customers frequently mention the positive sound quality, excellent battery life, and comfortable fit of the BackBeat GO 3 Wireless Earbud Headphones. Many also appreciate the convenient charging case. However, some users report issues with finding a suitable fit and insufficient bass response. A few customers also noted that the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 416 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair of blue tooth headphones and my second from Plantronics. I truly feel like they have improved the head phones in the battery life and distance I can be away from my phone while in use. I do not think the sound quality is better or loud enough. I dislike the fit of the ear buds and for me personally they fall out a lot. I'm thinking about bringing them back. Compared to others I've had they are ok. I feel like Cinderellas prince searching for a glass slipper though- no Bluetooth headphone has been perfect thus far.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your feedback and review, however I'm sorry to learn you were having trouble getting the sound you should with the BackBeat GO 3.

      The great sound quality of the BackBeat GO 3 requires a great fit. Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong.

      To learn how to change your eartips, and more information, watch this how-to video: https://youtu.be/4V9LaMLd6tE If the headset is uncomfortable to wear, feels loose in your ears or just seems like it'll fall regardless of the eartip size you are using we do recommend trying a headset with a different wearing style like our BackBeat FIT, Sense or Pro.

      We will also forward this feedback to our product managers for them to consider when designing new devices, please don't hesitate to contact us at www.plantronics.com/support if you require assistance with our products. Plantronics

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Great clarity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device will not stay around my neck and the earbuds seem to pop out of my ears after it gets warm from my body heat. A clip would have been useful to keep them from falling off of your neck when not in use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound, but might become uncomfy after a while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a good pair of headphones. Sounds great, and they are light. My only con is that after a while they become uncomfy in the ear. I am talking after using them for 2 hours in the gym

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really really good sound and had a really nice feel to them. The other plus was the pouch it came with! Shows the battery life of the pouch itself and the battery life of the earphones too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Finally an earbud that FITS!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried at least 30 different types of bluetooth headphones, in ear, on ear , over ear and whatever was near my ear. I settled on the in ear type and then tried about 10 different ones, all in the same price range, These fit the best AND sound the best. The included "charging/storage bag" is great: you can keep the headphones stored safely in the carry bag WHILE CHARGING THEM! The bag has a battery of it's own, so you just roll up the headset and plug it into the charging plug inside the bag. It may sound confusing, but it is anything but.

    I would recommend this to a friend
  • Cons mentioned:
    Bass, Fit

    Rated 3 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to not have a wire, but you pay for that in quality. Sound is just okay. Very tinny. NO bass at all. Also, even when turned off, the battery looses power. After fully charged it tells you that there is 6 hours of play time. Pick it up a few hours later and there is only 3 hours of play time. A day later, lucky if your get an hour or two. No matter which ear pieces I tried, I could not get a good seal and they fall out of my ears very easily.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your feedback and review Jeff, however I'm sorry to learn you were having trouble getting the sound you should with the BackBeat GO 3. The great sound quality of the BackBeat GO 3 requires a great fit. Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong. To learn how to change your eartips, and more information, watch this how-to video: https://www.youtube.com/watch?v=28qNu2BJa1A Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good sound, great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is as expected, fit is good for my ears, able to wear while running and biking. Connection is fast and reliable, batter life is 5+ hours on a charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    The fit Could be better, more comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the battery life and the additional charger provided with the carrying pouch, awesome. For in my ears is not the best only adequate. Try the fit before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that they are light. Sounds is good and they stay in my ears when I'm working out. My only complaint is the ear tips arent comfortable with extended wear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Better than expected, but still has some flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to tide me over while my Sennheiser earbuds were getting repaired. My major peeve with regular earbuds is that the cable tends to wear out at the plug, so figured i wouldn't have that issue with this wireless bluetooth set. If i were only using these for music I would probably return them. My preferred earbuds retail for $50 less and sound miles better (but never seem to last longer than 6 months). However, since I'm mostly using these for listening to podcasts while walking my dog, the lack of dynamic range is less of a concern for me. Pros: light as a feather, earbuds sit in the ear well and don't pop out, responsive controls, comes with its own rechargeable battery (in the case) that can fully charge the earbuds an additional two times - enough to cover the longest non-stop commercial flight Cons: breadth of sound. The audio is crisp and clear, but lacks in midrange and has no bass to speak of. The sound is akin to a cheap bluetooth speaker, or FM radio. Part of this may be due to the tips; even the largest one provided is not big enough to create a seal to isolate background noise. Will be trying some aftermarket Comply tips to see if that helps. Overall I think it's impressive with what Plantronics have achieved in such a small package. These definitely look cooler than the ubiquitous bt earbuds with the neck unit, and are some of the comfiest earbuds I've worn. Unfortunately the sound they produce is still lacking, so I couldn't say with confidence that I would buy these again if I lost them or they wore out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Good Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these before Black Friday since they were on sale.. great sound but not as much bass as I would like. Either way great buy for the price

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    It's a good product for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones are comfortable and fit well. It's easy to pair (I tested with Apple TV 4th gen and iPhone 7) and provides a good sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product. The sound quality is great. They have a good battery life as well. Lasts all day while I listen to books.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent for Biking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well, comfortable, long play time. I use these while riding my bike and the sound is great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good For The Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice little earbuds for the price. Good sound quality and pretty long life. This is the second pair I've purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth pairing is great, and they comfortable. The only reason I'm ranking a 4 is because I would like them to be louder.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good/Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and the range is exceptional. The downside is if you are really active (movement) they fall out. My son wanted them for listening while playing basketball. He can leave his phone on the sidelines and they never lose their connection, but if he gets to playing hard, they won't stay in his ears. So, if you don't do anything vigorous in them, they are great.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat GO 3, we will forward your feedback to our team for future consideration. If you're looking for a pair of headphones for active use like sports os exercising we recommend that you consider BackBeat FIT since they provide a much more secure wearing style. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good product and great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product with great sound. I had a little trouble with the fit due. I can't use product for running because of fit

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 4 out of 5 stars

    Replaced my Backbeat Go 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Convenient charging pouch. I replaced the ear buds with a third party bud for a solid, snug fit.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound. The charging case is well worth the upgrade. Extended wearing can become uncomfortable.

    I would recommend this to a friend
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