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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 416 reviews

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77%
would recommend
to a friend

Customers are saying

Customers frequently mention the positive sound quality, excellent battery life, and comfortable fit of the BackBeat GO 3 Wireless Earbud Headphones. Many also appreciate the convenient charging case. However, some users report issues with finding a suitable fit and insufficient bass response. A few customers also noted that the volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 416 reviews
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not exactly what I was hoping for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear it but it isn't loud . The tones I had before were much better. The feel is good but the volume is lacking. Good controls, though.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your feedback and review, however I'm sorry to learn you were having trouble getting the sound you should with the BackBeat GO 3.

      The great sound quality of the BackBeat GO 3 requires a great fit. Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong.

      To learn how to change your eartips, and more information, watch this how-to video: https://youtu.be/4V9LaMLd6tE you might also want to ensure the volume on your phone is set to the maximum while listening to media through your headset to ensure you're getting an appropriate volume level. Plantronics

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was seeking headphones that I could workout with. I can run, do burpees, etc, and these stay in. Sound quality is great and the battery life is good, too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and battery life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Plantronics - Backbeat Go 3 Wireless Earbud Headphones for anyone looking for a comfortable high quality set of Bluetooth headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    tinny sound, great case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $130 headphones should sound better then these things. Very suboptimal sound. zero bass. awesome charging case that holds a charge though.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your feedback and review, however I'm sorry to learn you were having trouble getting the sound you should with the BackBeat GO 3. The great sound quality of the BackBeat GO 3 requires a great fit.

      Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong.

      To learn how to change your eartips, and more information, watch this how-to video: https://youtu.be/4V9LaMLd6tE Please don't hesitate to contact us at www.plantronics.com/support if you have other questions regarding your headset. Plantronics

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid bluetooth headphone - repeat BackBeat GO cu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using BackBeat GO from 2014 time frame and this holds up to the same standard. Keeps about 5 hours of talk time (audio/podcasts). Fits nicely. The length of bluetooth is same as before (little longer than Jaybird X series). Has start/shut announcement and battery remaining on start (Jaybird does not do). The buttons are easier to locate without looking to pause or volume up. One annoyance is that the charging port is in weired place but it is not just plantronics, everyone does similar. I am worried i will break the closer. Overall it is a good buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fabulous, I love the convenience that if I get a phone call I can just switch over to that phone call by pressing a button on my headphones wire. The volume control it easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid but sound not as good as previous models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd St I've gotten. Loved the bb go 2 so this was a no brainer when I needed a new set. The sound volume and quality isn't as good as before, but they feel more solid and better battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones thus far. I purchased them because of the gold tips which I wanted. The battery life is awesome (6 hours) and it lets you know how much time listening time you have remaining.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great fit, great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these wireless earbuds! Great sound. Charged power case is convenient for a boost if the earbuds battery is low and you are away from an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Charging case, Sound quality

    Rated 5 out of 5 stars

    Ear Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality! Stays in ear with the right attachment which come with the earphone. Very nice sound when I'm out walking. Even comes with a case!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These eatbuds have good sound, good battery life, and being able to charge them directly in the carry pouch makes this an outstanding product.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Not for use during high level activity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set of headphones were great.... until I tried to use them during my crossfit workouts. Agility movements such as burpees and jumping causes them to fall out of your ears constantly!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Comfortable and Convenient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones alone are comfortable and stay in place. Add the battery pack and you have an convenient little package.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    OK wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable, and offers good sound quality. The app it comes with is useless at least to me.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review, we appreciate your feedback! Plantronics

  • Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Solid, but not for everyone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent headphones. My only complaint would be that there could be more bass and the rubber pieces that hold them in the ear can be uncomfortable for some people.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds fit comfortably in the ears. Sound is good. Battery life a bit short but typical for smalll wireless earbuds. A bit pricy for the quality of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Perfect balance on bass tones, great fit, excellent battery life great value if you can catch it on sale.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good quality but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It stays in my ears when I exercise. Volume to me is sub par. I wish it would get louder. The best one I've ever used. I have only owned plantronics.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, good sound quality and having the battery pack is a super plus. I can recharge 3 full times!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Sounds good..but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sounded good but wouldn't stay in my ears. Tried all of the different buds.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your feedback and review, however I'm sorry to learn you were having trouble getting a proper fit with the BackBeat GO 3. Please be sure to test out the different eartips included in the product package to see which one has the best seal for you. You might even need a different size for each ear. You will know you have a great fit when environmental noise is blocked out, earbuds feel stable and secure, and the bass is strong. To learn how to change your eartips, and more information, watch this how-to video: https://www.youtube.com/watch?v=28qNu2BJa1A 

      In the event that your headset feels uncomfortable for normal use or just continues to fall off your ears even after trying these recommendations we recommend that you try a model with a different wearing style (over the ear, on ear or over the head). Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

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