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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 71 reviews

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85%
would recommend
to a friend

Customers are saying

Customers regard the BackBeat PRO Wireless Over-the-Ear Headphones favorably, particularly praising the excellent sound quality, impressive battery life, and comfortable fit. However, some customers noted that the headphones are large and heavy, which may be uncomfortable for extended use. A few also mentioned that the bass response could be improved. Overall, the positive feedback on sound, battery, and comfort outweighs the concerns about size and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 71 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sounds great and feature packed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great! I was looking to get a Beats Studio wireless then read the reviews on these and decided to give them a try. Really long battery life, love the volume dial on the ear, and nice deep clear sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    great for wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, not loud enugh, or have enough bass, but the crisp, clean, clear sound of audio and media is out standing, money well spent would highly recommended, love the amsrt technology and the memory features

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best wireless headphone dollar for dollar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones exceeded my expectations. This was a gift for my brother in law who loves music. So I out in some heavy research into the best over the ear headphones and these were evenly rates the best for the price. I was definitely not disappointed. They not only sound amazing but have a great built in auto shut off feature when you take the headphones off. If you are looking for great wireless sound with a ton of great features this is your set.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is great, so is the battery life and bluetooth signal.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for the money spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have all the features! The sound is awesome! I listen to hard rock and metal and they deliver on sound! Noise canceling works good in noisy environments.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      We are glad to hear that you are enjoying your BackBeat PRO headphone. Along with its superior audio, it has a long battery life, up to 24 hours listening time. Don't hesitate to contact Plantronics Support if you have any questions. Plantronics

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great and is extremely comfortable. The noise cancelling works great and it is the perfect travelling companion.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good all around headphone, many features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and battery life, solid build.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything I wanted in Bluetooth headphones and more. Noise cancelling, 20+ hours battery life, sound just right.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Superb sound suffers due to hiccups.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the sound these headphones kicks out, BUT after wearing them a while they start to shut off if you bend down or kneel (as if to pick something up). It's an annoying flaw and lead me not to wear them if I'm working out or working in the yard. And they are so comfortable too. Darn it!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best sound quality. Too bad it hurt my ears. ( I have big head) I which I could wear it comfortably. Had to return it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are after high quality Bluetooth headphones GET THESE. DO IT NOW! THEY ARE AWESOME.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you so much for your recommendation! BackBeat PRO headphone is definitely one of Plantronics topnotch headphones. Consumers love its stereo quality, noise cancelling and long battery life. Plantronics

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    good but there's better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones no doubt but there are so many that are better. Better sound quality for sure and better construction. Bose around the ear bluetooth wireless is what I liked best. I went with he Beats2 bluetooth ear buds for wireless sound when exercising as they are water resistant and the Bose wireless are great for colder weather ( they keep your ears warm outside ). The BEST of the BEST earbuds hands down was the Entymotics ER4s. They become completely invisible and the audio is in the middle of your brain !!!! You MUST try them to understand. They are WIRED and have NO PHONE or microphone. PUREST AUDIO EXPERIENCE EVER !!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best birthday gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones they were purchased as my birthday present and enjoy them. My dad liked them so much too that he requested a pair for fathers day.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price point. Wireless. Good brand name. But they were pretty big (even for a noise cancelling set) and some of the materials used, in my opinion, seemed cheap. Nothing terrible, just not for me. I ended up going to the Magnolia section of my Best Buy and for a little bit more money picked up a pair of PSB headphones (a Canadian company that specializes in speakers). Much happier.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound and love the noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Awesome sound quality and the noise cancelling was great for a long flight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones really cancel out noise so you can listen to music and not have other noise bother you. Perfect for while at the gym, etc..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested some of the higher priced beats studio headsets and by far this set delivers just as good of an experience for a lower price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work and play superior rang you'll almost forget that you connected via bluthooth

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Verdict The Plantronics BackBeat Pro 2 offer excellent battery life, top sound quality and good active noise cancellation for the price. It may not offer the best noise cancellation on the market, but they're undeniably good value for what you get.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headset for sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to provide private listening, whether in study hall, on a long bus ride, or sitting, reading at the library.

    I would recommend this to a friend
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