Main Content

Customer Ratings & Reviews

Plantronics - RIG 500 PRO HX Wired Dolby Atmos Gaming Headset for Xbox One - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 307 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 307 Reviews
  • Rating: 4 out of 5 stars

    Very good value, lightweight headset!

    Posted
    Shaunh20
    • Tech Insider NetworkTech Insider Network

    I recently got into PC gaming which meant moving my $300 Astro A50's back to my PC, thus creating a need for headphones on the Xbox One X. Enter the Rig 500 Pro HX's. The price point of $79 is a good price point considering the value that they seemed to provide and the fact that I don't often use a headset while gaming except on the occasional chance when I play a team game with some friends. The Rig 500 Pro's showed up at my doorstop and I immediately tore open the package and began setting them up. Setup was about as easy as it gets, take the headset out of the box, connect it up to your controller, redeem the included Atmos code in the Xbox store and then go through a guided setup from Dolby to configure your new headphones (note: if you have a Dolby Atmost receiver you can also use this code to configure Atmost on your receiver as well). But first I would be remiss if I didn't mention three things that are very impressive about these headsets and these are a few things you don't even need to put them on to know: 1. They are very light and do not weigh much at all!! I mean they may look like they're built like a tank or whatever but they barely weigh anything at all and are very light. 2. There is an adapter in the box for you to be able to use these with the PS4. 3. There is a way to use these with the PC, simply buy a cheap line to line stereo adapter and they do work on the PC. Now getting back to the headset itself, upon putting them on my head initially I found the headset a little tight so I took them off and used the simple reconfig they have on the side to make them tighter or looser. If you look at the pictures of the headset you can see 3 notches on the side, you simply pull the headset out of the notch and move it up or down and then match it on the other side to either create a tighter, smaller headset or a more wide open, larger headset. It is very simple and easy to use and once I moved one notch down the headset felt very comfortable. After a few minutes I was in the Dolby app going through the demos and was very, very impressed. I'd highly recommend you check out the demos in which you walk through the woods or the World of Warcraft video if you want to be blown away by just how fantastic Atmos can sound. Unfortunately Atmos is fairly limited in the real world but I knew just the game to test it with and that is Assassins Creed Origins. Firing that game up and going in was very impressive. In games the headset gets very loud. The sound is very clear and I disagree with some reviewers that say these do not have enough bass. In my opinion too many headsets and headphones are boomy and muddled with an over abundance of bass. I think that is what many people today, especially younger people, expect to hear. This headset has proper bass. Now with that being said this is a headset designed to use with games and it sounds excellent across the board with games but with music your mileage may vary. It's not an audiophile headset and if you just want to game and listen to some music it'll do just fine (and that is exactly what I do when I relax) but it's really meant more for games and not just sitting around listening to music. One other thing to mention: these do have an in-line mic monitoring. I've seen some folks say it doesn't and there's nothing in the ads or on the box saying it does but it is in the Xbox settings. If you're not familiar with what that is, it is the ability to hear yourself speak when you have the headphones on by the mic feeding back what you say. That way when you have the headset on you aren't speaking too loudly to others because you cannot hear your voice. And speaking of which, I did play some Madden with some friends and all of them said they could hear me perfectly fine so the microphone seems to work pretty good, no crackling, buzzing or anything of that nature. The only real cons I can think of are twofold. First, the music volume control that plugs into the Xbox One controller is kind of strange in that when you go to adjust it once you reach the maximum volume if you turn it just slightly more then whole thing comes out of the controller. It needs to somehow stay in the controller a little better. My advice is to max out the volume on the actual controller via the headset and use the Xbox volume control to adjust your volume. The second, and last, con I can think of is that my ears can sometimes get a bit warm in these. However, I have always had that issue with just about any set of headphones or headsets so I think that's just me. I have never gotten overly hot though enough to be bothered and have gamed for hours at a time using these so I don't think this is a real con for most folks, but worth mentioning. I'd highly recommend these to anyone looking for a good, across the board, set of gaming headphones to use on your Xbox One, PS4 or PC. No they aren't the same quality level as my Astro A50's but they are going to work great for most people. They are an incredible value and I wouldn't hesitate to recommend anyone to go pick up a pair. HIGHLY RECOMMEND

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great quality at an affordable price point

    Posted
    jestro88
    • Tech Insider NetworkTech Insider Network

    These headsets replaced a well worn set of Turtle Beach Ear Force X01’s that eventually succumbed to a bad connection that affected both sound and talk. We found a great successor. The headset has a remarkably comfortable elastic headband that wraps your head nicely and keeps the headset locked in place pretty well, which is settled in to a rigid plastic skeletal frame that feels surprisingly sturdy for the material. A lot of flexing and testing on the joints and stress points, with no apparent affect. Love the black and gold colorway/scheme, makes the overall appearance pretty sharp. The ear cups are adjustable, with three slots to shift the cup higher or lower, depending on the size of your melon (which is a great feature, as my son and I sport some pretty big skulls). The cups each boast a removable snap in memory foam cushion with covers/sides made of soft leatherette that does a pretty solid job with noise cancellation, and the material wears pretty comfortably over long periods of time without feeling hot or heavy. This, coupled with the lightweight frame make for a pretty head-friendly unit that either of us barely noticed after pretty long durations of gaming. The sound is very good out of the box, with 50mm drivers and a very good neutral feel (very solid midrange tonality, but a little light on bass. Heavy bass isn’t my preference and I am not using these to listen to music, so this range is pretty much right up my alley). Tthere is very little distortion at full volume, which is also a plus since I like it loud as a part of the gaming experience. Playing our normal fare of CoD, Destiny or Fortnite provided ample opportunity to test out locations of sounds and varying volume based on same, and you get a really solid feel of 'dropping in the environment' with the ability to flesh out directional sounds pretty easily. The Dolby Atmos app on Xbox One, which we were provided a free download code for in the box, was a pretty amazing upgrade and experience. Although we only own one title at this time supporting Atmos (AC: Origins, and going to buy GoW4 as well shortly!) I tested the headset prior to installing Atmos as well as after and the difference was pretty stark, this will definitely be a game changer when it becomes more prevalent across the XB library. I like the boom mic design, it folds up and out of the way and mutes for solo play, and positions pretty well when dropped for optimal sound. Teammates and friends indicated the mic quality was pretty good and my voice was crystal clear, and they weren’t getting any real background noise while playing. Considering how much action goes on in my house around the gaming TV, that was definitely a plus. It does unplug from the headset, but I use the headset strictly for XB gaming and it folds up and out of the way, I don’t much see the need to take the stalk out in this situation. The connect point is pretty strong, took a bit of work to get is disconnected, but I felt secure about the strength of the connection, that is where most headsets fail first for me and I start hearing teammates complain I am breaking up in chat. The connecting cable is a simple one cable design with an interesting volume knob feature at the connect point- I do like this, but it felt oddly fragile at first. I did get used to it and felt less inclined to break it, I’ve always been used to inline controls (mute/volume) so it is more me than the design, but it works well for XB gaming. Somewhat underwhelmed by the overall build of this part, but as a tether to an XB controller, it works and is a pretty lightweight connection experience. You could definitely find higher end headsets out there at a considerably greater price point, but these feel like they pack a lot of solid bang for your buck at the range they sell in, and overall I think you would be hard pressed to find much better here. We as a family own quite a few 3.5mm gaming headsets for our PCs, ranging from lower price point Logitech G430s, to Corsair Cloud Revolver S and my own Astro A40s; with our various points of reference across cost/build quality spectrum, this headset weighs in pretty well and they hold their own, a solid investment looking forward to many good gaming hours ahead with them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfortable, Great For Gaming, But Lacking Bass

    Posted
    TheDuke
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Though the odd styling of this headset makes you look like an air traffic controller, it is very lightweight, quite comfortable (even for those with glasses), and though it lacks bass - the headset does an excellent job of simulating surround sound. ...You truly can hear the location of different sound effects within a game (especially helpful in shooters such as Halo, COD, PUBG, Fortnite, etc) For a headset that is more universally affordable than the many high end headsets from companies like Turtle Beach, this set holds its own and is definitely worth buying for budget conscious Gamers. Note: If you are a young kid, this headset will actually fit you well. Not only does the headband automatically adjust, but the earcups can snap into 3 separate locations to help ensure the best fit for those of any age. PROS: + Does a great job of simulating surround sound and is truly helpful for shooters (you can actually hear the specific location of certain sounds). + Comes with access to a Dolby Atmos app that does not appear to be available to other Xbox Live members. + Very Lightweight + Headband is easily adjustable - will fit heads of any size. (Will fit kids or adults.) + Comfortable to wear with glasses + Breathable Earcups + Volume Knob is easy to reach during game play & works well + Boom Microphone mutes when flipped upwards + Comes with an attachment to help mold the volume knob to either an Xbox controller, or a Playstation Controller + The headset does a great job of allowing Mic Monitoring (allowing you to hear your own voice while chatting) when adjustments are made to the Xbox audio settings. + The microphone & audio cables are removable Cons: - Lacks bass (especially noticeable when listening to music) - It is unclear what the included Dolby Atmos app actually does as it vanishes as soon as it downloads. You just have to have faith that it truly provides support for Dolby Atmos. - Poor style (they stick out quite far from the head) - Built entirely from plastic. This keeps the weight down, but also means they are more likely to break. - Customization options are not widely available and feel like more of a gimmick - Volume needs to be turned up all the way (unless you increase game volume in the xbox settings - which leaves a white noise when there is no game audio playing). - Ear cups are rather small. If you have large ears, gauged ears, or wear earrings, you may find them uncomfortable near the bottom of your ears. - Microphone has to be bent close to your mouth so players can year you well - which is fine, except that when you fold the mic up to mute - the mic then hits you in the face. You can bend it out of the way, but then you have to re-adjust every time you bring the mic back down for use. Important: If you do not hear any game audio when you plug in the 3.5 mm cable, you may need to remove the rubber adapter that molds to the controller's shape. If this rubber piece isn't in the perfect position - it won’t allow the plug to snap all the way in. Either push the jack further into the hole, or take off the rubber piece.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you very much for your thorough review! We really appreciate this feedback and will pass it along to our development team to be taken into consideration for future releases. If you need assistance at any point, please don't hesitate to contact Plantronics Customer Care at 855-765-7878 Plantronics

  • Rating: 5 out of 5 stars

    Excellent Gaming Headset

    Posted
    elitegangsta
    • Tech Insider NetworkTech Insider Network

    I will start off my review with what is most important here. The audio. This headset provides crisp, clear, immersive, and detailed sound stage. I was blown away by the level of detail I didn't even know I was missing from the games I play often! This headset requires an initial setup which included downloading the Dobly Atmos app from the Microsoft Store. The headset comes with a code to redeem as this app costs money if you don't have this code. This app allows you to set "Dolby Atmos" audio as en output option on the XBOX. Atmos is Dolby's new object based immersive audio experience where sound comes from all directions. This headset has many tiny speakers inside each ear cup that are used for this experience. Once enabled, and when playing a game that supports Atmos, you feel like you are in the center of the games universe. The highs, lows, and mids are all present. explosions boom, voices are sharp and clear, and everything in between. Gravel from the tires of Forza Motorsport 7 all the way up to subtle birds chirping from a far and high distance in Fortnite are breathtakingly detailed. The headset itself looks extremely bulky and is quite large. However, when placed upon your head, and over your ears, the cups are made of very soft material that becomes unnoticeable after a couple minutes of wearing them. There is en elastic band that sits upon the top of your head that allows for perfect fitment for all types of head to ear ratio sizes. It does a fantastic job supporting the weight of the headset to eliminate any fatigue. The 3.5mm audio jack fits tightly inside the XBOX controller. Be sure to press firmly to ensure this is fully seated. The first time I had mine ever so slightly pulled away and the XBOX failed to pickup the headset properly. Once I gave it a firm push all was good. There is an audio dial on this 3.5mm jack that allows for adjusting of audio with simplicity and ease of a thumb twitch. This is fantastic for time when things get a little too loud or quiet. Make sure that the audio is turned up to 100% within the XBOX settings itself for headset audio to ensure when crank up the dial, you are getting the maximum output you would intend. Otherwise "max" can sound very quiet and frustrating.The 3.5mm jack is also detachable from the headset for either making replacement easy if you should break the cable, or to swap out with alternative jacks for other devices as the one that comes with this unit is specifically designed to fit the contour of an XBOX controller. The mic is detachable as well. The mic supports either an up or down position. Down means it is ready to pickup vocals from you. Up position mutes the mic, this is extremely easy to flip and makes muting the mic very simple opposed to the default pressing a button on the default XBOX packaged mic. Friends claim my voice was extremely clear and due to the noise cancellation of the mic, they cannot hear any audio going on externally from my end making only my voice heard. Plantronics knocked this headset out of the park. I recommend this to any gamer. If you are an audiophile, you will instantly appreciate the clarity and detail of this headset. if you are not such an audiophile, this may even make you become one when you realize what you've been missing out on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING but beware of potential need for adapter

    Posted
    EvilChaderCheez
    • Tech Insider NetworkTech Insider Network

    This review is specific to the HX version of the Plantronics – RIG 500 PRO Gaming Headset which means it is the headset designed primarily for use with the Xbox One (although it does come with a little rubber adapter that supposedly allows you to use this headset with a PS4 controller). I do not own a PS4 so I cannot verify whether it works with the PS4. I have only used this headset with an Xbox One. The headset comes preinstalled with a little rubber adapter which is supposed to allow you to plug it right in to your Xbox One controller. One thing that isn’t very clear about this headset is that it can only be used right out of the box if you have a controller with the 3.5mm jack built-in. This is very important to note because not all Xbox One controllers have this jack built-in and you should verify the type of controller you have prior to purchasing this headset. I own a couple of the original Xbox One controllers which do not have the 3.5mm jacks built-in as well as one of the newer controllers which does have this jack built-in. As previously noted, if you do not have controllers with the 3.5mm jack built-in, you will not be able to use this headset without an additional adapter which does not come with this headset. Fortunately, I already had one of these adapters leftover from an old TurtleBeach headset. It would have been nice for Plantronics to include such an adapter the same way TurtleBeach did with the old headset I had but I do not know if TurtleBeach even includes these adapters with their current headsets since I obtained my prior TurtleBeach headset years ago back when none of the Xbox One controllers had the 3.5mm jack so I won’t hold it against Plantronics since they are likely assuming most people are using newer controllers at this point and it helps to keep the price down by not including an adapter that not everyone will need. All that aside, when it comes to actually using this headset, at this point I simply can’t game without it. The sound quality is superb and it is the most comfortable headset I have ever worn. The surround sound feeling really comes in handy when listening for footsteps or shots and knowing exactly which direction these sounds are coming from. The headset itself can be easily taken apart and adjusted to just the right fit so it was easy to find a setting that worked perfectly for me. The volume for the headset is controlled by a dial which is located right where the cable plugs in to the controller. This is very handy and makes it easy to adjust the volume as needed. One of the only slight drawbacks I have found is the mute function. Rather than having a button to press in the same area where the volume dial is, in order to mute the microphone, you have to physically rotate the mic itself into an upward position. I like having a mute button easily accessible near the controller itself but this is a minor issue that doesn’t detract from the other great features of this headset. If you have the older controllers which require an adapter to use this headset, the adapter usually has its own volume control and mute function. As a result, I actually prefer using this headset with my older controllers in conjunction with the adapter I already had since I can adjust the ratio of game volume to chat volume and I have a mute function available literally at my fingertips thanks to the adapter. Based on this, if you do not have a controller with a built-in 3.5mm jack, don’t let the adapter issue dissuade you from purchasing this particular headset. Once you have the necessary adapter, it actually makes using this particular headset even better and I highly recommend this product to anyone in search of a high quality gaming headset!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Light, comfortable, crisp clear sound

    Posted
    DavidJr
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    The headphones are a bit bulky looking, but light weight and super comfortable. Sound quality is amazing, but when playing through my Xbox controller did not seem to get as loud as I could get them with my PC or phone. The unique 3.5mm volume knob is perfect for playing with a controller that has a 3.5mm connection as the little adapter keeps the plug in place so that you can easily control the volume with your thumb However, you need to remove this little adapter if you intend to use it on any other device and trying to control the volume with the knob is a bit more frustrating as it will rotate the plug if you don’t manually hold it. To mute the microphone, all you do is flip it up out of your way. These headphones are designed to be worn for extended gameplay sessions. The ear cups sit comfortably around the ear, have decent noise isolation and the part that touches the skin is cloth to prevent that sweaty feeling some others leave. The headband automatically adjusts to your head and the ear cups detach so that you can adjust to three different levels to find the perfect comfort level for you. In comparison to the slightly more costly PC version they are essentially the same headphones. The only differences being that the HX are made of plastic instead of metal, the headband cloth is fabric instead of a leather like material and the type of detachable wire. The HX, due to being made with more plastic, is slightly lighter, but not very noticeable as the headband is what actually supports the weight. Being plastic may make you worry about breaking, but these are extremely flexible. I put some real stress on them and was amazed at how much they flex. One thing they advertise is the ability to change and remove parts, but nothing comes included to interchange. The only technical difference between the different versions is the wire which is standard 3.5mm on each end and easily interchangeable. As for Dolby Atmos, you can hear the difference once you enable it. The included code gives access to use Dolby Atmos with headphones on any Xbox and Windows 10 PC that you use your Microsoft account. On a PC it is referred to as Spatial Audio. The app gives a 30 day free trial, but with your access code you save about $15. Though it appears as if it just gives you an app that has some demo videos, you have to go into your audio settings to enable Dolby Atmos for Headphones to get the true experience. Once enabled, the Dolby Access App isn’t much more than a way to demo the clarity of sound.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Alternative to the "Usual Suspects"

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network

    Pro -Lightweight -Comfortable -Compatible with PC, Xbox, PS4, phones, and mobile devices -Atmos certification -Detachable/retractable mic -Good price Con -Limited size adjustment -Only ONE Atmos voucher -Few Atmos enabled titles -Upper treble range lacks clarity -Awkward mic placement -Easy to bump the inline volume adjustment -Audio connector incompatible with some phone cases Overall The TL/DR is the RIG 500 is a nice alternative to the usual Razer, Logitech, or Turtle Beach models you may have tried. It's lightweight and comfortable for long gaming sessions. Despite being branded for Xbox or PS4, each model works with both consoles as well as PCs and mobile devices. If you want more details, keep reading. Even if you may not be as familiar with Plantronics as with Logitech, Razer, or Turtle Beach, they've has been making quality headsets for phones, computers, and other uses for a while. The RIG 500 checks the regular boxes. 50mm drivers. Padded ear cups and headband. Detachable and retractable boom mic. Standard 4-pole 3.5mm jack on a separate cable. The two big features on the RIG 500 are of course the lightweight frame and Atmos support. The skeletonized frame reduces a lot of weight and aids in long-term comfort for those long gaming sessions. However the particular design also limits size adjustability somewhat. Instead of a sliding headband, the ear cups are clipped into one of three slots on each side. The padded inner headband strap then stretches to make up any difference. It works okay, but it doesn't feel as secure as my Razers. On my larger head, it feels like the cups aren't fully seated on the bottom. The headset comes with a voucher to download Atmos software to enable Atmos sound on supporting gaming titles. However you only get one voucher and it can only be used on your Xbox or PC, not both. PS4 branded RIG 500 sets don't come with any voucher. Also, as cool as Atmos is, it's only as good as the source material. As of right now, very few games support Atmos. You also don't know how well any particular title will implement and take advantage of the new sound format either. So, this is potentially great for the future, but as of right now it's not a killer gaming feature. As for the rest, it's a mix of good and bad. The overall sound quality is good, though the upper treble range is a little muddled for the music lovers. Then again this is primarily a gaming set, not for audiophiles, so it's probably not a big deal to most people. Also for gaming, as previously mentioned, even though this particular model is branded specifically for Xbox, it works just fine for PS4 as well. It even comes with a PS4 collar to use on the connector cable so it molds to the DualShock 4 controller contours ( the Xbox collar is installed out of the box ). The collars are pretty pointless though since you can pull them off and everything still connects normally. Just for looks, I suppose. The audio connector itself has a rotary volume knob right at the end. I suppose it's convenient to have the volume knob right at the controller, but as the controller generally sits in my lap as I play, it's easy to bump the knob on accident. It has a kind of click lock to keep it at maximum volume, which is what I do then just adjust the volume through the game console. Alternately, you could just reverse the cable and have the volume adjustment behind your ear. Also, while the cable will work fine with phones and tablets, the connector jack comes right out of the fat and flat volume knob. It will only seat fully into phones with the thinnest of cases. The flexible mic boom is completely removable and is automatically muted when you rotate it up ( a common feature ). However it attaches at the base of the ear cup and on the very outer edge. As a result it sits much farther from my cheek than I'm used to and down around my jawline. It works well enough, but I found it awkward to adjust and get into proper position. Overall, this is a fine headset for the price. It sounds good but not great. It's adjustable in size enough, but not as much as I'd like. The inline volume control works, but it's not something I really use. However, it's very light and breathable which makes it more comfortable than many other headsets I've tried. It has Atmos support, and it's compatible with multiple consoles. It may not be the greatest option, but it's a solid buy at $80.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great bang for the buck...

    Posted
    BillnMish
    • Tech Insider NetworkTech Insider Network

    (all feedback is based mainly on their price point ie "Great" for $80. These up against a $300 model while not being terrible, they aren't going to compare) Pros: - great sound -- while not being all that heavy on the bass, the mids and highs are ear piercing and fill the soundstage very nicely. Nothing I played sounded "tinny" or upset my misophonia. (look it up) - quality materials used -- these are far from being heavy, actually they are surprisingly light for how nice they feel in your hands. Looking at them and feeling them you think they are going to be sort of hefty, but they are very light. I would be worried about durability in this regard, but everything looks and feels to the touch to be of a high quality, so I don't think it will be an issue. - feels very nice after long periods of time -- played for a few hours, my daughter played for a few hours...and each of us agreed they were extremely comfortable after using them. - mic quality -- excellent job of only picking up what the user wearing them is saying/doing. There's next to ZERO ambient noise filtering in. My daughter played in one room, I in another, and while she was talking to me on them I couldn't here any of the other kids in the room playing. If I couldn't hear all the ruckus through the wall after removing my own headphones, I would have thought she was in there by herself. Cons: - how it plugs into the controller means the cord faces up instead of down (see photos) when using the keypad. You can remove the rubber grommet and get the cord out of your way, but that grommet is what keeps everything in place when using the volume adjustment knob which is attached to that area of the cord. Not a huge deal, as the keypad has it's own volume controls, but I'm pointing it out all the same - I'm really splitting hairs here, but I would have preferred a little more bottom-end to the mix. So, if you are someone who absolutely REQUIRES bass bombing away at your ears, likely not going to cut if for you. I'd give these 5 stars, but each of the cons listed deducts 1/2 a star which leaves us with a *very* strong 4-star gaming headphone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Superior Sound, Companion App

    Posted
    JorgeST
    • Tech Insider NetworkTech Insider Network

    These headphones offer superior sound quality and comfort to other headphones I have used in the past. This product was neatly packaged and very easy to unbox. All items were individually wrapped and had their own space in the packaging; everything was very well organized. The instructions for assembly were very easy to read. The microphone piece snapped into the headphones with ease and the instructions very clearly defined how to adjust the headphones for comfort. The unboxing and assembly took no more than 5 minutes. Once plugged into my controller, I was initially confused as the volume didn’t seem to go very high. I knew, per the instructions, that I had turned the volume knob to the highest setting. I had to look in the settings of my console to discover that I needed to adjust the volume through a menu first. Once I did that, the volume was appropriately loud. This menu step was not covered in the instructions. Also, this product came with an offer and code for a companion app. I thought this was just an advertisement for something else and paid no attention to it. It wasn’t until I did some online research that I discovered the companion app could be downloaded and would increase the sound quality even further. I wish this was more clearly communicated within the package as the offer/code appears like just an advertisement most people would throw away. Once I had adjusted my console settings and downloaded the companion app, I was ready to play some games. I tried many different genres; football, third-person action games and open world games. I was astonished at how much better everything sounded. Everything from music to voice was crystal clear. The bass was deep but not overpowering. I was most impressed with the directional sound that mimicked true surround sound; characters and environmental effects really sounded like they were coming from all around you. I also really liked the noise cancelling effect of the headphones. I had a dehumidifier running in the basement that I usually turn off when I play games as it is too loud and distracting. With these headphones on, I couldn’t even tell the dehumidifier was running. The headphone are also very comfortable and lightweight. After a while, I almost forgot I was wearing them. Overall, I found these headphones to be a great product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent comfortable headsets

    Posted
    J0A0A7
    • Tech Insider NetworkTech Insider Network

    Let me start off on how hard it is to find headsets that are comfortable for someone that wears prescription glasses. The design on how they auto adjust for the size of your head had me concern they were going to be uncomfortable. Well I was wrong and I can say that now this are my go to gaming headsets after using Turtle Beach headsets for the last 6 years. First thing to do is to make sure you set them up correctly for your head size. The headset has 3 levels on each side to accommodate most head sizes. I found the the last level to work well for me. One thing I like about this headsets is the material they used for the ear pads. It’s mostly a soft leather material but cloth for the top that makes contacts with your ears. The Turtle Beach headsets I been using are all soft leather ear pads that after an hour they can get warm. With this headsets since the contact part is cloth is helps a lot to keep your ears cool. Let’s move on to sound quality and it’s very good. It produces a clear nice rich sound that the only thing missing is and that it can benefit from is more bass. When you’re playing action oriented games you want to be able to feel those explosions and that to me it what makes a good gaming headset. If this were strictly use for music it’s fine since you don’t want the bass to drown out the mid highs and vocals. Don’t get me wrong there is some bass but would be nice if it was increased a couple of more knots. A big bonus is they utilized a stander 3.5mm headphone jack for connecting them to your Xbox. If you have some headphones laying around that have the detachable 3.5mm jack cable or aka Aux Cable you can use those to connect them with the Xbox and PS4. If you’re like me and have both consoles this a big plus. Not sure why they insist on creating 2 SKU products since all it is a simple cable that can remedy the compatibility issue. I’m positive the PS4 edition are going to sound the same as this. Only difference is that this come with a code to unlock the Dolby Atmos app that can be used on your PC too. The Dolby Atmos app is what handles the Atmos surround that some games take advantage of. Even on their website description the app is designed to work with any headsets to provide the Atmos surround sound. I didn’t have a game that takes advantage of the Atmos but they do have some videos on their app to give you a demo on how it would sound. In my opinion it sound better but not to the point that I was blown away. Not sure if the app helps to improve sound on games that don’t take advantage of it. The build quality is made mostly out of plastic. It is a thin plastic so I wouldn’t recommend stretching too much to me it seems it might snap. Since the jack is not proprietary that means you not left at the mercy of the company when it comes to to buying a replacement. Only thing you will loss if you used another cable instead of the one that came with the headset is the ability to adjust the volume. To me is not much of a bother since I hardly adjust the volume level. Overall is a good gaming headset. what keeps this from being a 5 is the lack of bass and would of like for the plastic housing to be of a thicker quaility. If you're careful with your headphones this should be fine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The best in its class

    Posted
    TheTruQ
    • Tech Insider NetworkTech Insider Network

    If you’re like me, gaming space is limited most times to the bedroom. It is the optimal spot to prevent hogging a television in a more public area, but it also can disturb one’s better half. A headset for audio is an absolute must, but simply hearing sound isn’t quite enough. For FPS players, you need a headset with great surround sound capabilities, as well as a good game/voice audio mix. The Plantronics RIG 500 Pro Series is a commendable solution. I have an Xbox One, and the headset came in a very Xbox-ish box, packaged nicely, but very light. There are instructions for assembly, but the headset was nearly completely assembled, save plugging the headset microphone boom in. The build quality is nice. It is lightweight, but sturdy, considering the weight. The only adjustment I needed to make was for fit. There is a fitting or tightness band attached to both earcups. Each earcup has 3 notches allowing you to fit the band for comfort. I found this to be a bit limited, as the last notch was still a bit tight on my head. If you have a large head, I don’t know if it’s possible to get the most comfortable fit – something to keep in mind. After connecting the RIG 500, I had to adjust the audio settings (I have another headset that uses optical connectivity) and install software – Dolby Atmos plugin. The plugin seems to help the RIG 500 produce slightly better sound for games and movies, but the plugin seems to really make it’s mark when content (games, movies) have Dolby Atmos technology included. The demo really brings this to life, with both movie and gameplay examples. There is a catch – that $15. That’s right; you will have to pay for this plugin. You can try it for 30 days, but to keep using it, payment is required. I find the cost to be a little pricey, as I will explain why later. How do they sound. I felt the sound was good on the RIG 500. The tones seemed accurate and clear, with decent overall clarity. Sound location was admirable, but not the best I’ve heard. I did feel the overall volume was a bit underwhelming, and the audio mix (mic/gameplay) could be a bit better. There were some cases where I had random crackling or popping sounds during gameplay – that was a bit irritating. The biggest problem I had with the RIG is… my other headset. The RIG 500 is a passive, stereo powered unit, while my other headset is a powered unit with an optical connection. The sound is much richer, stronger, and more pronounced than that of the RIG 500. That doesn’t mean this isn’t a good headset; just that I have been spoiled. Of the various passive headsets I have used, the RIG 500 is clearly the best of the bunch, and that’s saying something. It has better sound, build quality, and mixture than any other set of its kind I have tried. Would I recommend it? I would, but only if you’ve been using an unsatisfactory passive set or the Xbox One default headset. In those cases, it is more than a viable option. I don’t like the $15 Atmos app charge, as I think the sound on my current headset is superior without the additional cost, but I do say it’s worth a try.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound quality at an affordable price

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    So another headset in a sea of headsets, what sets the Plantronics RIG 500 PRO HX apart and is it worth? Well, that depends on your perspective or , more appropriately, your expectation. This is not a $200 to $300 gamers headset, this is an $80 headset that has some comparable features to the more expensive elite. Let’s look at the particulars - Construction - Well, it is plastic through out and does reflect the price point. First thing I noticed is one of the ear pieces detached front from the housing. After looking closer, I can see that it was part of the design to adjust the spacing of the ear pieces. You can see that the plastic is not very robust and I would question it’s durability. There is nothing wrong with plastic, it just feels cheap on the Plantronics RIG 500 PRO HX. Fit - The headset is very light weight is is relatively comfortable. The ear cups are noticeably smaller when comparing it to my other top of line headset. They do fit but I could see people with large heads and/ or large ears having an issue. I’m talking to you, circus folk. Sound quality - The sound was better than I expected. Very clear, distinct sounds during game play. The bass was not as strong as the big boys but the sound quality was comparable. The mic was crystal clear and distinct, just be aware that it will pick up you breathing if you have it too close to your mouth. I have owned a lot of Plantronic’s devices, they certainly know what they are doing when it comes to audio. Features - I am not going to go too much into the features, you can see that on BestBuy’s page. There are some things that are nice touches. First, the simple to use volume control is something that I wish was on my expensive headset. Easy to use and smartly placed. The other thing worth mentioning is the “flip up mic to mute function.” Smart idea and a nice touch. Conclusion - The Plantronics RIG 500 PRO HX does what it is supposed to. The audio is good , the features are what you would find on more expensive headsets, it is simple to use and comes in at an attractive price. Is it built as well as the more expensive competition or even Plantronics higher end headsets? No, there are distinct differences why those headsets are more expensive. However, for most people, this headset will give them a lot of bang for the buck. Overall , I recommend it on that alone. On an aside, Plantronics has a lot of RIG headsets. By last count, there are 12 RIG headsets ( Xbox compatible) of which 4 are listed as RIG 500’s. Be careful you are buying the model you intended. If Plantronic’s is reading this, you may want to stream line your offering to be less confusing.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for taking the time to share your feedback on our RIG 500 PRO HX Headset. Your comments will be shared with our Product Development team, as we appreciate feedback based on customer use to create the best possible products. To see the complete user guide: https://goo.gl/ohe3Qb Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions. Plantronics

  • Rating: 4 out of 5 stars

    Great Built Super Ligh

    Posted
    Wishkid
    • Tech Insider NetworkTech Insider Network

    These are great gaming headset with a solid built quality with a futuristic look, and best of all they are very light. They also very comfortable, and it produce pretty good quality sound with good bass. The setup is a breeze pretty much plug and play. One thing you have to make sure you to adjust the headset volume and mix settings on the Xbox if not it will sound little low. The Atmos objective dispersion sound was indeed pretty good, but I was a little skeptical not sure if is me because I do have a 7.2.4 Atmos setup in my gaming room so I can pinpoint exactly where the sound coming from, mostly use the head set to chat, and when everyone in my house is at sleep. I said this before but I am very please how light these things are especially if you game for hours you will not mind at all. The headset size adjustment preset is kind of limited, compare to my other gaming headset I own. Also, to note that the mute button is not in the same place with the volume knob, which kind of awkward to do these two functions in two different locations, compare to others where you can adjust the volume and mute in same place. Players with big hands may bump the volume knob as is kind of big for the locations is in, but it does feels good and natural to adjust the volume from there. In the box it comes with the headset, mic, 3.5mm cable, manual and the Atmos code which you redeem on your Xbox. Overall for the price point, the ability to have Dolby Atmos built in, great quality built, and comfortable light weight you can’t go wrong with these headsets. Pros: Light weight Quality Built Dolby Atmos Sound Cons: Adjustment Presets Mute/Volume Different Location

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cool gaming headset

    Posted
    btb2k
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Overall, this is a great headset with good sound quality and a nice overall fit/comfort. The only real negative thing I can say is that I could not get the Dolby Atmos app to work right and it never detects a headset so, I'm not sure if It's actually playing in that Dolby format or not and all the videos I play on the Xbox say it's not. Outside of that, they work really great and are very straightforward to use! For this review, I'll break it down to share my experience with them. Fit/Comfort: These are great and very adjustable to accommodate most people. The ear cups are average size and don't leave a lot of room so they do rub the back of my ears a little bit but they do fit and feel okay. For me, they don't seem to get hot or sweat my ears a lot but after gaming for a bit do find that I need to take a rest from wearing them. The headband is super comfortable. You can move the ear pieces up or down by snapping them out of the headband in to the next hole up or down. I actually like this because it stops the headset from moving around during game play. The microphone is in just the right spot and doesn't get in the way either. Sound Quality: Awesome, deep bass and nice highs. You can hear left/right sounds very clearly and even though they aren't true surround they sound amazing just like they are surround. Up all the way on my Xbox they sound great and didn't distort. Features: Dolby Atmos is supposed to enable the headset to sound more like true surround, but I couldn't get it to work either on my Xbox One S or my Surface Pro with the Dolby Access app. The volume nob on the jack is actually pretty cool and is in a good spot to quickly get to it, and I like that flipping the mic boom up mutes the mic! Very cool! Overall: In all, I'd recommend this headset due to the sound quality and comfort. However, if you are set on using Dolby Atmos, I'd recommend against it as I had trouble with that feature, and couldn't really tell if I was able to get it to work or not which was disappointing and frustrating all at the same time. After looking online for troubleshooting steps it seems this is an issue for some others too and Microsoft/Plantronics really need to work out the kinks with it working on the Xbox One S and even Windows 10 as I tried both and had problems on both! I tried just about all the steps I could think of to fix it but there really isn't a lot to troubleshoot on the console and the support on Plantronics site is less than helpful for this issue. I would recommend to buy because of everything but this one feature which is why I rated it 3 stars. If you're just looking for a headset and don't care about Dolby Atmos I'd give it 5 stars for sure. Last, be aware! If you scratch the code for Dolby Atmos it very clearly states on the activation card that the headset is non-returnable if it's scratched off or the card is lost!!!

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your honest review! The Rig 500 PRO HX works with Dolby Atmos, simply downloading the app and entering the code should enable it for you. If you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878 so we can help you out. We thank you for your feedback and will make sure it reaches our development team! Plantronics

  • Rating: 4 out of 5 stars

    Comfortable, Good Audio, Chats Well. App D/L.

    Posted
    ZBMILLER
    • Tech Insider NetworkTech Insider Network

    The Plantronics RIG 500 Headset is a very comfortable headset, I have been using it for over the last week during all of my gaming sessions. Controlling your audio is very basic on the headset its, flip up the MIC to mute and toggle your volume at the end of the cord where the 3.5mm jack plug in. Note that this only toggles your overall volume level, if you would like to adjust your Game/Chat volumes, you will need Open the guide, toggle over to the settings section and select audio. I play with the same bunch most of the time so I have not had to make any adjustments so far, but it would be nice if i was implemented into the headset some how. I have had a few long gaming sessions and the headset is very comfortable, the ear cushions do fit around my ear and the cloth portion is what is pressed up against your head. The ear cups do come out, allowing you to adjust the height of the headset, which allows you to adjust them to your head size. The audio of the headset sounded a little funny, kinda flat, when coming from my previous gaming headset. However once I redeem the Dolby Audio code and configured my headsets audio output to this option it sounded quite a bit better. As some did mention, when you redeem the code, an app does download but does NOT show in your Apps after. Simply search for the Dolby Access App on your console. On a side note, the rubber bit around the 3.5mm jack does come off, included is one that would fit the Playstation 4, which is convenient for those who own both consoles. This headset has been reliable, no audio crackling and no one has complained about my volume in chat. The audio could be a little better in bass, however at this price point, this is a great option and something I could comfortably suggest to anyone looking!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Entry Level Headset

    Posted
    MRWilson
    • Tech Insider NetworkTech Insider Network

    Over the years I`ve used a multitude of gaming headsets, but I had yet to use one by Plantronics, but I can say my first experience with Plantronics has been great and I have been extremely impressed with this product. Firstly, with the overall aesthetics and build quality I don`t hesitate to give it a thumbs up as I am very conscious of the look of my headsets and I enjoy the subtle black and gold color scheme that isn’t bold and in your face and with this price range it is definitely nice not to have a cheap feeling entirely plastic built headset. The fit of the headset works great for me as I have a smaller head and many headsets now are overly bulky as they attempt to take noise canceling and an abundance of drivers to the extreme leading to a massive headset. This headset is able to do that while also creating a more compact form factor that I can appreciate. The comfort is also exceptional with these as I have used them for a couple prolonged sessions so far and have not had any issues at all as the earcups are very comfortable and the headset is truly lightweight and not cumbersome in the slightest. Then in regards to the most important aspect in the performance of the headset I was definitely impressed with how well they performed for this price range. Many times headsets will get solid reviews and a good feedback from the community as a result of just having overpowering bass so that explosions really pop and footsteps become overbearing, but this headset is able to balance those aspects nearly perfectly so that all aspects of the environment can be heard. I also really enjoy the convenience of the boom mic being able to flip up and mute yourself and a huge aspect for headsets in this price range is that the boom mic is actually detachable which is a major plus. I`m also one that prefers to have volume controls near the controller so that I can turn the volume up quickly in those tense moments to better hear sounds then adjust it back accordingly once a round or match is over and having the easy to turn dial right there is amazing. Overall I would definitely recommend these to someone looking for that sweet spot of the price range that doesn`t want to shell out hundreds of dollars for a headset, but is looking for something a little more than your generic stereo sounding headset and this headset is exactly that in that it provides a great build quality, exceptional comfortability, and a well-balanced sound.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value

    Posted
    Technopackrat
    • Tech Insider NetworkTech Insider Network

    I’ll admit that I’m more of a PC gamer rather than a console gamer but there are a couple of games I do like on the console better, including racing games. My gaming rig includes a Playseat racing seat with wheel and pedal stand. The biggest drawback I’ve had with the experience is getting immersive sound. Speaker placement can be tricky enough since I can’t leave my rig sitting in the middle of the floor. The solution? A great set of surround sound headphones. This is where the Plantronics Rig500 Pro HX headphones come in and boy do they. I fired up Forza 7 on my X-Box One S and plugged in the Rig500 Pro HX and got the immersive sound I had been looking for. Plenty of volume and bass with amazing clarity with the bonus of not disturbing my wife while she’s watching her TV shows in the next room. The sound is clear and with them being surround sound capable I get true immersion with all ambient sounds coming from all around. The fit is comfortable. I do have a larger head so I do max out the adjustment on the band but I do love that the rigid bridge between ear cups does not come in contact with your head but rather there is a soft material under the bridge that is more like a hammock making the points of contact with your head very comfortable. The foam on the cups are very supple. The metal bridge has just the right amount of tension to keep the headset firmly planted on your head but not so much that it’s uncomfortable. The cord is long enough for connecting to the X-Box controller and the volume control knob on the jack itself is a great touch so you can fine-tune your experience. With a little bit of creativity (actually just picking up a mic/headset extension cable and splitter you can also connect it to a PC mic and headphone jacks. My only complaint is that I max out the adjustment because of the size of my head so these fit in that category of one size fits most with me being the few that stretch it to the limits. They do put a little pressure on my ears, tugging slightly up while they fit snuggly into the ear cups. There are a lot of choices for surround sound gaming headsets, and I have a few of them. At the price point of around $80 the Plantronics Rig500 Pro HX should be on your short list to consider.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best All Around Headphones

    Posted
    CoppinFam
    • Tech Insider NetworkTech Insider Network

    Previously having owned a Rig headset, it’s safe to say this one takes the cake in sound quality. First, I tested it without the software it comes with to improve the audio further, and they are still higher quality than my current brand headset. The fit is perfect for all head types, which is definitely a good find if you’re like me with a slim yet long head. The sound proof isn’t noticeable at first, but once you are in game all you can hear is the game. I had children in the next room blasting music, though my footsteps in game were much louder. On this note, I would not suggest turning the volume all the way up if you’re playing a very chaotic game like Left 4 Dead, Overwatch, Fortnite, Battlefield, etc. The audio is piercingly crisp even at high volumes, which is very surprising. Normally in a headset, I find the higher the volume the less you can determine separate noises. After hearing all that, lets get down to the basics. The headset comes with a detachable mic, auxiliary cord, and an extra guard for your controller. The guard is for in an event you drop your controller, the cords tip doesn’t snap off. Very useful, indeed. Inside the box is a code for a free audio-upgrade that is supposed to make the audio even more direction-based. Needless to say with trying them out as is, I was very excited to test out this software. What could be better at this point? Well I’ll tell you. At first I didn’t notice much of a difference, the program isn’t really noticeable until you’re in a game with a lot of surrounding noise. The first game I happened to try with the audio enabled was For Honor. This is one of the games Dolby themselves made the audio for, so wouldn’t it be a good idea try it first? Needless to say, the sound quality was much better, though not really game changing. It is crisper, as well as more area based, though it isn’t mind blowing. I believe the only genre of game where this could be significant is horror, where every little sound can really change the atmosphere. Other than that, worth the buy. Would I buy this product again? Absolutely! Would I recommend to a friend or family? Absolutely!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good headphones for gaming

    Posted
    Robb0688
    • Tech Insider NetworkTech Insider Network

    Pros: Comfy headphones. Very light and barely noticeable once you have them positioned right. The ear cups make a nice seal around your ears and do block out a fair amount of ambient noise. The microphone is super flexible and can be positioned easily, or removed if you just want to have headphones. The Dolby Atmos feature is pretty cool, but until it's adopted by every game and movie, it's hard to call it a selling point because there aren't a lot of Atmos sources at this point. The volume dial is convenient, but.... Cons: The master volume is relatively low. I've turned it to the maximum setting on the dial and it only gets to what i would call a normal volume. Maybe I just need more time to work with them, but until this point I can't figure out how to make it louder. I don't want to deafen myself, but I can tell these 'phones could pack some punch and I'd like to hear it in some instances. Without getting to hear them a little louder, it's hard to rave about the sound quality as it has sounded a bit muddy in my initial tests. Maybe more oomph would bring out the highs? Lastly, the packaging isn't anything that makes you feel like you're unboxing something special, but that's the tiniest of gripes and doesn't factor into my star rating at all, just something I thought when opening it (shown in images). Verdict: they do sound good, are incredibly comfortable to wear, and have some cool features so I would recommend. If they were louder and were slightly less muddy sounding, I would give them the 5th star.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Well rounded but not amazing

    Posted
    psyclopps
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    After testing these for a few days, they are a pretty good set of headphones for your Xbox One. There are a few imperfections but overall they do a great job, especially with supported Atmos content. The headphones are of good quality. They do not feel cheap and they do not feel ultra premium, they tend to find a good middle ground here. The headphones have a mic boom, a cable that plugs right into the headphone jack on the controller. I like how the plug on the controller side has a small curve which makes it flush with the controller. The Volume knob is also on this side of the cable. I felt the headphones are a tad too small as with my adult noggin, I max out the space available and it doesn’t stretch anymore. If you have a large head this might be uncomfortable. The headphones come with a free voucher for the Dolby Atmos for headphones app for Xbox & Windows. The app itself allows Atmos support when using the headphones in the system (configure in the sound settings). It is also a great portal with some showcase videos, links to movies and games with Atmos support. There does not appear to be a huge variety of supported content but it was very interesting with what is available. I tried it with some of the demo videos, Pacific Rim and Gears of War 4. In testing, I found the audio to be a little muddy. There is plenty of bass but not much detail on any part of the spectrum. It is good for action movies and games though but I wouldn’t want to use them to listen to music. The Atmos feature creates a neat illusion of depth in front, behind and above you but it is nothing that will make you sit in awe as similar things have been done via headphone with EAX and other audio technologies in the past. In games, I barely noticed any of the surround as I was more into the game itself, in movies it is more obvious. The microphone works well and people on the other end said they heard me clear with no noise. These are a pretty good set of well rounded headphones, they are not groundbreaking but look cool, sound decent and put a lot of punch into your movies and games. A solid 4 out of 5. I would give it a 5 if out of five if there was more room for the head and better audio quality.

    I would recommend this to a friend