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Customer Ratings & Reviews

Your price for this item is $62.99
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The comparable value price is $89.99

Customer reviews

Rating 4.2 out of 5 stars with 223 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are enthusiastic about the RIG 500 PRO Wired Dolby Atmos Gaming Headset's amazing sound quality and comfortable fit. Many appreciate the convenient flip-to-mute microphone and the immersive Dolby Atmos experience. While some users wish for a longer cable, the overall positive feedback highlights the headset's lightweight design and effective volume control. The headset's bass response, however, has received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 223 reviews
  • Rated 5 out of 5 stars

    comfy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    daughter bought this for Very good friend hope he likes it and that is is comfy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using to this day from Xbox to Pc still no disappointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headset with microphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they love it! We make be coming to get another set for the brother!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great headset for the price. Very light and the sound is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great hearing. works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have had these head phones for just over a month and they are great

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Microphone, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Just Wow. Epic Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not wait to open the box. All the shiny lettering and awesome pics on it. So first things first. 1. Customized fit. It will adjust to the top of your head perfect each time with the comfort band. 2. Outstanding sound right out of the box. But with the sound app it makes all the little leaf crunches, twig snapping, and the last words of your latest victim sound like you are right there. 3. Removable and replaceable ear cups. I had no issues with the ones that came with it, but if I wanted to change to oval, air flow or lighter weight ear cups I can with the optional accessories. 4. this is for a laptop type of connection (one plug for both mic and speaker) so if you have separate inputs (like most desktops do) then you will need a adapter to hook this bad boy up. 5.Cable length is decent with braided support. just long enough to get where you need to go, but not too much to end up tripping over. 6. Microphone is removable easily for the times you just want to listen to audio without having it attached. However it does swing up (which also mutes the mic) and is position-able to get the perfect mouth to mic ratio (yes I looking at you, heavy mouth breathers). So all in all I was happy with the headphones and look forward to the 7.1 sounds on my next Netflix marathon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Cool to use Dolby Atmos with Xbox One X gameplay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My daughter loves these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She’s a Fortnite fan and these were worth the money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stuff we needed to stream with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had amazing help and found everythimg we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Cabled but worth it!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple Review: Yes, but these headphones of you want great sound and comfort for your gaming or multimedia experience. Extended Review: I always start off usually with the unboxing experience and well it could be better. It's all of that cheap cardboard covering it with plastic. Once you get past that awful plastic are some metal headphone with a couple attachments to complete your headset. Performance is where these babies shine! I started it off with just music to see if I could hear the small details of my favorite sounds. I heard them with ease but with a comfortable ear ups that didn't cook my head while listening for long periods of time. I switched gears to gaming which the microphone makes it simple. Reason I say that is because you simply push the mic up and your muted instead of hinting for a button in the middle of an epic raid. The dongle price you usually have to hit to mute just simplifies it with a volume rocker up and down. Love it! All in all they are great headphones for a great price. Some might say for this cost they expect wireless headphones but to that person I'd say that wireless headphone won't sound as good as this one on any scale. Hope my review helped you and enjoy the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound is great but stops after a couple of months

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy this item. Great sound. But stopped working. I have had two with in a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these headphones with his XBOX and loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Pubg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this with my iPad to play Pubg and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it every night to talk to gamer strangers. Ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephews love it. They use it for gaming all the time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good brand when it works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boons on EVERY model I've had NEVER works correctly. ALWAYS been a problem after 2 weeks of use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound wasn’t great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t love these, although not awful for the price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound, poor fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These felt like they would be a strong performer for my hour sessions of PUBG, but instead only were a disappointment. I couldn't stand how tight and annoying the strap on my head was. I even adjusted as much as I could. I returned ASAP.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for sharing your feedback on our RIG 500 PRO Headset. We're sorry to hear you were not able to find a comfortable fit. For this you may want to try adjusting to one of the three sizes available on the headband by carefully removing the ear cups. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our team for review and as a consideration in the future when developing new products. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you have any questions! plantronics

  • Rated 1 out of 5 stars

    Not actually Dolby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dolby Atmos feature listed for this headset is nothing more than a $14 license for Dolby Atmos for headphones application. The headset has nothing special to it, and in fact feels cheap and has poor stereo audio quality when on PC(Was actually great on PS4). I work in the video game industry and was hoping to get something I could move easily from PC to consoles. I do not blame Best Buy for the miscommunication on the atmos feature as they go off of what is supplied to them from the manufacturer. Will be definitely returning these and upgrading with a quality product from another manufacturer.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our RIG 500 PRO. We're sorry to hear our product did not meet your expectations. As you know, the Dolby Atmos feature is an audio track (in its base a Dolby HD 7.1) supported by Xbox One and Windows 10 that has additional information stored, to have audio on the circle around you and above. In any case, we thank you for bringing this to our attention. Your feedback has been shared with our Product Development team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions, please contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact plantronics

  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wow, comfortable and lightweight and great price!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure what to expect as I am not a “true gamer” but wow are these things light weight and fit snug as a glove once you make adjustments with the included cables and ear cups. The sound is all around you, above, behind, side, front and below. Oh my as you move in the game the sound tracks beautifully for a truely immersive sound experience. These things feel so light on your head that I could wear them all day and not get fatigued. The controls are easy to use. Fir the price, this is just a fantastic bargain.

    I would recommend this to a friend