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Plantronics - RIG 800HD Wireless Dolby Atmos Gaming Headset for PC - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 111 reviews

87%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Nearly Perfect Headset

    Posted
    DaveW
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    So, this is my first foray into owning a wireless headset. Over the years I have had experience with several wireless headsets for work and gaming to varying degrees of success. Most of them required several concessions to live with – great sound but low battery life; great battery and mic, but uncomfortable; etc. The Rig 800HD’s have changed my view of wireless headsets into a more positive stance. I have been a user of the excellent HyperX Cloud series (Core and Alpha), so I wanted to make sure the Rig stacked up before they became my daily driver. I have spent a month with this headset before making this review because I wanted to make sure I didn’t gloss over anything during my initial first uses. First Up – Build Quality I have to say I was quite skeptical when I first picked these up. I am used to the all metal structure of the Cloud’s because I had a long history of plastic headset frames cracking. I was pleased to find that Plantronics created a solidly designed frame. The top band has a smooth, soft plastic feel to it. The inside of the top band has some gussets molded into it that provides some extra strength in the middle. The elastic suspension band can be removed, allowing you to really appreciate the flexibility and strength of the top band. Unlike other plastic structured headsets you may have experience with, the Rig’s also don’t creak when putting them on/taking them off. Creaky headsets just make me think they are going to break sooner. The earcup attachment points are just as sturdy, and they provide enough articulation to fit any head shape. I attached my earcups to the center notch, and that’s where they will stay. For those that might need to adjust the position frequently for whatever reason (hat, hairstyle, sharing with a big headed friend, etc), these attachment points feel robust enough to handle a multitude of adjustments. The mic boom is deceptively strong. It looks like it would be flimsy, but it is pretty securely attached. The mic rotation has enough resistance to maintain the position you put it in. The only knock on build quality comes with the plastic for the ear cups. The plastic here feels cheaper on the sides – mostly because it immediately reminds me of the ridges on a drink bottle cap. Also, the edges around the bottom of the ear cup have a hard angle to them, and it feels like this should have been rounded over. Second Up – Comfort I have always had the thought that my Cloud’s nailed the headset comfort formula. Plush ear cups, lightweight, and wider padded headband to distribute the load on top of your head. The Rig’s nailed most of that formula, but still created an exceedingly comfortable headset. The earcups are super comfortable, and the fabric allows them to breath. You won’t sit there feeling like your ears are getting hot and sweaty (a problem that the Cloud’s and others with leather earcups have). The headset feels very light, and likely lighter than my Cloud’s. I wear these all day at work to listen to music, and I haven’t felt like I’m fatiguing my neck at all. The suspension band is really nice, but it had the drawback of being too narrow. The pad is wide enough, but the internal elastic band is only about ¼” wide. This creates a pressure line across your head over time. If that elastic band was ½” wide or wider, I wouldn’t even be bringing this up. The only saving grace is the headset is light enough that really don’t start feeling that pressure line until after a few hours. Overall I would give the comfort level a 9/10 – not perfect but definitely good. Third Up – Sound (finally right?) For me the EQ’s are kind of forgettable. I usually leave it on EQ 3 for music. EQ 2 does feel really overblown/boomy on bass and mids. Otherwise I have really hard time discerning between 3 and 4, but I may not have found the right source audio to hear the difference (4 is supposed to be more for vocals). 1 feels like a little less bass, and a little cleaner which is why I like it for gaming. A lot of this will come down to whatever you are listening to, and whatever levels you like best. Overall the sound for these headsets should be compared to the $90-100 wired headsets. My Cloud’s are right in that price range, and I think these are on par in sound quality. I think the drivers provide pretty clear sound for music, and great depth. They have pretty good bass and the mids/highs are clear without anything sounding blown out or tinny. I don’t remember what song I was listening to, but I remember thinking I had never heard those particular background sounds in the 100 times I had listened to the song beforehand. So kudos to the Rig’s for being really clear on lower volume sounds. This has been especially useful playing my current game – Far Cry 5. I can hear every little sound, and it is fantastic. I can hear nearby enemies super clear, whereas before it was maybe a little muddled. Has it made me any better at the game – debatable, but I do enjoy it more. The included Atmos code is a nice add on (I also get to use it on my Atmos enabled receiver via my XBONE). The extra processing of the sound is superior, IMO, to the 7.1 dongle adapters for some headsets. They always sound just a little off to me, but the Atmos processing doesn’t feel…over processed. Is it as good as a true multi driver headset – no, but those headsets sit in a completely different price point that is out of reach for most people. The mic sound is perfectly acceptable. I have really only used it for Skype calls, and other web applications at work. My mic sounds better than anyone else on the calls, so I am happy about that for sure. I have full confidence that my game chats (when they finally happen) will come through perfect. Last Up - Other Areas/Features This first one sort of falls in line with comfort, but these are things you will only deal with infrequently. The buttons on the backside of the ear cup are easy to adjust while wearing. I did need to look at them first to know what I was going to be messing with. The volume knob was easy to adjust – I wish it had hard stops for min/max but that is a personal preference. The game/chat volume mixer is super easy to use. You just need to remember which direction is which. The only thing that is weird is the EQ button on the bottom of the right earcup. Its location is fine, but I wish the notification sound was different. Right now it just makes 1, 2, or 3 ‘boops’ depending on which one you select. Again personal preference, but I would rather have the it be a spoken notification where the voice overlay says ‘One’ for EQ one. Some reviewers have mentioned the voice overlay when first turning on the headset is far too loud/abrasive. I didn’t get the same impression. I thought it was a perfectly acceptable volume and prompt. I don’t understand the hate for this feature, but again I’m not them. Battery life has been great. I think 24 hrs is lowballing the runtime of these headsets. It only takes me about 4 hours to charge them. I’m glad they kept the connector a micro-USB – I have 10 of these cables laying around, so I never worry about getting it charged. With this runtime you should never be caught with a dead headset. The range on the wireless connection is great. I’m able to walk all around my house without losing connection. I can walk 40 ft down the hall at work, turn the corner into the kitchenette and get something out of the fridge without any issues. I have never been a big fan of wireless headsets (mostly bluetooth ones), so I was skeptical of the sound quality I would get. I don’t feel like I am taking very much a sound quality hit with the Rig’s over my wired Cloud’s. Is wired sound quality better – yes. Is it awesome not having a cord, while being very close in quality – even more yes. The earcups don’t provide a noise isolating experience as compared to my Cloud’s, which I both like and dislike. It helps when a coworker walks up to talk to me. I just mute my music and I can hear them. Unfortunately, if I am trying to play a game I have to turn the volume up if there is a lot of ambient noise. Overall, I would take the experience of the Rig over my Cloud’s because the Rig earcups don’t make my ears sweat. Conclusion I have been a user of Plantronics headsets over the last 10 years, and they were always my go to for gaming chat headsets. I was happy to see that Plantronics put forth another solid product. I have made these my daily driver at home, and at work. I will probably pick up another set, so I can just leave one at home and the other at work. If you are looking for a solid wireless headset that doesn’t break the bank, I think the Rig 800HD’s should be on your shortlist. They have great sound, excellent battery life, plenty of range, and are really comfortable. Good job Plantronics.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Bass Hit Just Shy of a Home Run

    Posted
    Turbolence
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I was quite surprised to find that Plantronics, a brand I had known only for office-oriented headsets and microphones, had entered the gaming headset category. The RIG 800HD represents a solid effort at breaking into the space with high-fidelity wireless sound in a comfortable headset that weighs shockingly little, but some quality issues mar an otherwise impressive experience throughout. Please note I do not own an Xbox One, and thus my review and opinions are based on my experience using the device on a Windows 10 PC. - Packaging & Installation Upon opening the box, I was disappointed by the sparse documentation. One could argue a headset needs very little, but in this case I had to guess at how to pair it with the receiver (it’s somewhat intuitive - hold the power button past its “on” position for a few seconds, then press Link on the breakout box). An included XBOX Live code redeems the Atmos app on the Windows or XBOX store. Besides these, there was very little provided on how to configure the headset, and the online setup guide was a link to a knowledge base that did not provide any drivers. However, this is as plug-and-play as it gets; once connected, Windows installed its default driver (running Windows 10 build 1803 here) and the headset works fine. However, this later revealed a major issue that I’ll get into in the Hardware & Software Quality section below. - Design & Comfort I have a large head, and finding a headset or pair of headphones that fits comfortably and stay in place with ease is quite the challenge. Plantronics seems to have thrown us large-meloned nerds a huge bone here, as this is bar none the most comfortable headset I have ever worn. The three-stage size adjustment, combined with generously padded, fabric-wrapped ear cups and an elastic band under the mesh headstrap, all combine to yield a soft yet firm grip on the head. The headset itself only weighs about ten ounces. I found myself wearing the headset comfortably for much longer periods than I did with my prior headsets, and there’s adequate ventilation around the ear pads to keep your head cool after an extended gameplay session. I would’ve liked to see a little more design flair with accent materials like aluminum or steel, but these would undoubtedly increase the headset’s heft. The swingarm microphone is a nice touch that adds convenience, and the microphone mutes when it’s in the fully retracted position. Probably the most intuitive and graceful mute option I’ve seen in a headset in a long time. Control buttons are easy to find without taking off the headset, though feeling your way around to find these buttons might take up valuable time that could be better spent on the battlefield. - Sound Quality The use of a proprietary USB dongle trades convenience (no bluetooth at this price point is a bummer) for fidelity. These headphones lost very little in the transition to wireless, delivering high quality sound that doesn’t drop out even at long distances from the base. The headset’s sound reproduction is very good. Bass reproduction is solid, delivering a surprisingly good balance of “punchy” and “boomy” sound at all but the lowest of frequencies, which tends to phase some (though most wireless headphones do). Mids are clear, and high frequencies trail off some, but overall the sound experience is excellent for gaming, and good for music and movies. Unfortunately the maximum volume isn’t very loud, and I found myself running the volume at 80 to 90% to hit my usual loudness. These headphones don’t isolate outside sound, so running these in an environment with anything more than moderate background noise will be difficult. Luckily, the microphone features ample noise cancellation and good voice pickup, so noise won’t be much of an issue for those on the other end of the line. The four onboard equalizer modes change the sound in modest ways. Pure EQ delivers the audio unchanged from the PC. Seismic EQ increases the bass substantially, delivering an intensely “boomy” bass effect that is a lot of fun to use in games with a lot of explosions. Intensify EQ cranks up the highs in an attempt to deliver a crisp sound experience but makes the sound too tinny. I noticed a subtle difference from Pure EQ to Vocal Focus EQ, but it wasn’t substantial enough to make a difference in gaming. An important point to note is that the Dolby Atmos support is simulated, as it is with nearly all headsets capable of the feature. This works at a software level, adjusting the phase of a given sound into the headphone mix to give the noise a sense of ahead, behind, above, or below the listener. In games, the positional audio works to give the impression of a “wider” area of sound; e.g. an object to your far left sounds further away than one ahead of you on the left. It didn’t seem any easier or any more difficult to pinpoint enemies in FPS games, but the sense of scale that Atmos provides definitely helps with the immersion factor. I found myself particularly enjoying racing games supporting the feature, which brought an incredible sensation of engines roaring and tires howling for grip like they do in a real car being driven at, and beyond, its limits. - Battery & Range The advertised 24 hour runtime is spot-on. I’m on hour 20 of continued use from a full charge and I’m only now getting low battery notifications. I’m extremely impressed as most other headsets need a charge after less than half that time. As the battery runs low, range does not suffer. The wireless range on these is fantastic. I had to walk well over 25 feet away from the USB dongle with multiple walls and a router in-between before sound started to intermittently cut out. I had no problem maintaining a conversation while going to the kitchen on another floor to get a drink. - Hardware & Software Quality Unfortunately, the headset loses points from a significant hardware issue that is compounded by a software issue. Out of the box, the left side speaker is louder than the right, which causes all sounds to be off-center. Usually this is fixable through configuration (adjust the balance), but the Windows drivers that this headset uses have NO option to adjust the left-right balance. Further, Plantronics does not provide a driver for this headset, the support page offers no solution for such adjustments, and Plantronics’ headphone hub software does not recognize this headset. I had to install third-party software to manually adjust the left speaker by -1.5 dB to get the sound centered. This was extremely disappointing. Some online research reveals I am not alone with the left-right issue, making me wonder if this is a design flaw that permeated through production. Unfortunately there are other small issues. The headset buttons are loose in their moulds and audibly rattle some when you turn or shake your head. Adjusting the dial to change the balance between game audio and chat audio (which is only supported when game audio is connected via optical cable to the USB dongle) causes loud, jarring static to play in the headphones. All input sound stops when the headset delivers a status update or EQ mode is changed. The small issues are not dealbreakers, but the audio imbalance is something that not every user will be able to correct, and thus prevents me from recommending the headset without caveats. It’s still a solid device but the additional configuration shouldn’t be necessary. - Bottom Line The drawbacks don’t outweigh the positives. It’s difficult to find a comfortable, lightweight headset with high quality sound at any price point, and being able to work around the biggest issue on PC means the RIG 800HD is my go-to gaming headset. I still can’t get over just how comfortable these are, and although no headset has yet to compete with my dedicated audio equipment, Plantronics’ offering is good enough to make this audiophile happy to gain some convenience without sacrificing all too much in the acoustics department. If the above issues can be addressed, the company’s next headset should be a winner.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for taking the time to share your feedback on our RIG 800HD. We provide quick start guides and make the full user guide available online. Click on the following link to access our user guide: https://goo.gl/BLhwuD We are aiming to be a more environmentally conscientious company. We thank you for bringing to our attention the issue with the link. If one speaker is louder than the other, we do recommend you to configure the volume levels on the headset and computer. You might also want to try resetting the connection between the headset and adapter. To do so: On the USB receiver, press and hold the link button until you see the light flashing red and blue. On the headset, hold the power switch in the upmost position until it starts alternating red and blue. Once the LED goes off the procedure is complete. If you have noticed a hardware issue coming from loose buttons then please note this unit has a one-year warranty from date of purchase. Lastly, we thank you for all your comments. We will forward them to the appropriate team for consideration when developing new products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance! Plantronics

  • Rating: 3 out of 5 stars

    Headset falls short of expectations

    Posted
    nickcal
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    I’ve always been big into console gaming. But I like to play loud games later in the evening so I typically use a set of headphones to enjoy my play time. I hate wires and as a result, I seek out wireless gaming headsets to complete my set-up. I’ve had the same set for a few years now and am looking to upgrade so when I saw that Plantronics, a brand I’ve liked for a long time, had a gaming headset with Dolby Atmos included as a feature, I took a chance and tried them out. The headphones come in a heavily branded box with an image of the product on the front. The details that are printed on the box show that the headphones should have a 24-hour battery, provide immersive 3D sound, and work with either a PC/Laptop or Xbox. The box actually indicates that the headphones should ‘only’ be used with a PC, but there is an activation code for the Dolby Atmos app for the Xbox. Style: The Rig 880HD headphones have a fairly unique style to them. They look like other gaming headsets in size and form, but in my opinion, they look like ‘techie’ and like they belong on a military base. They are black with some gold accents. The headphones are quite heavy. I held them up with some other wireless headphones (non-gaming) and found them to be quite a bit heavier. Set-Up: One of the first things I noticed about these headphones is that they don’t have a traditional adjustable headband. In order to move the earpieces to the proper place for you, you have to snap them out of the headband and replace them into the right slot. I’m not sure why Plantronics took this route to make these adjustable. There are only three levels to choose from rather than a sliding headband which allows you to fine-tune your adjustment. The inner band is elastic and flexes with the shape of your head, but it’s not the same as a fully adjustable headband. The headphones are wireless and communicate to your system through a transmitter. That transmitter connects using USB-A and Optical cables. Plantronics does not include an optical cable for set-up. The optical cable is used for the audio signal while the USB connection is for powering the transmitter. The headphones automatically connect to it and I had no issues with a lost connection. One thing I would love to see incorporated into this set-up though is the ability to connect it to my laptop. My Xbox and desktop gaming machine had an optical connection, but my PC laptop does not. It would be nice to have an alternative hookup so that the headphones could be used with more systems. The headphones’ controls are located on the right ear. There is a power switch, volume knob, analog dial for game/chat audio control, and an EQ preset button. The analog dial for the game vs. chat audio control was a nice choice. There is a notch in the dial that allows you to feel where the dial is resting so that you can precisely select the level of game and chat audio you want in your gaming experience. The volume knob is the exact opposite – you have no control over your volume level. The dial spins and spins and you have no idea what level you are on. It would be nice if it had a firm start and stop point. The other controls are easy to use. Comfort: Despite the lack of adjustable fine-tuning available, the Rig 800HD were actually pretty comfortable to wear. The padding around the ears is very soft and even though this headset is a little on the heavy side, it didn’t cause any headaches for me. Sound/Mic quality: The sound quality was just ‘ok’ for me. I could hear highs and lows just fine, which can be kind of tricky for me, but I had some issues with volume. Even when I thought that I was at 100% on the volume control, it just didn’t seem loud enough to me. I had some issues with the microphone when it came to gameplay. I was able to hear myself in the microphone when I tested it (I blew some air into the mic) but the chat icon never appeared in-game when I was talking. The most unique feature these headphones have going for them is the incorporation of Dolby Atmos. I was very excited to try out this feature, but sadly, I was unable to. After I got the headphones set-up, I went to redeem the code provided with the headset in the Microsoft Store on the Xbox. I kept getting an error with the code (invalid code) and so I tried the free version of the app. I tested out the Atmos sound by looking up a Dolby Atmos demo on YouTube. While the surround sound was working accurately, it was missing that Atmos feel. I was never able to get it to work properly. When I started having issues with these headphones I looked up other user reviews and found that a lot of people had the same issues I did. I’ve liked Plantronics as a brand for a long time. In fact, my first Bluetooth headset for my mobile phone was Plantronics. I had high hopes for this headset, but they feel short of my expectations. Even though they have above average sound quality, the other subpar features of the headphones weigh them down. I think for the right person, these might be the ideal set of headphones, but they’re not for me.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for taking the time to provide such a thorough review! The Rig 800HD can be used with USB audio on your laptop, simply set it up as a default device under Control Panel > Sounds. The optical connection is only needed if you wish to have the chat/game mix available, since this requires 2 channels and most computers are only able to do it this way. Please don't hesitate to contact Plantronics Customer Care at 800-985-9815 so we can provide you a new code for Dolby Atmos! Plantronics

  • Rating: 4 out of 5 stars

    Decent Headset

    Posted
    Sixshot
    • Tech Insider NetworkTech Insider Network

    Plantronics is one of the companies out there in the sea of headgear and audio peripheral. The RIG 800HD is one of their gaming headsets that’s already filled to the brim from other brands and models. Reviewing it will be tricky and difficult, as everyone’s personal preference to subjective hearing will be different from mine. Be mindful of that fit is also a tricky matter as a person’s head and ears differ from person to person. With that out of the way, it’s time to take a look… or is that listen… to this headset. The RIG 800HD is a headset designed for the PC. Its audio specification can be found via search. Since I’m not an audio expert, I will not critique the audio specs. Instead, I will focus on design, form, fit, listening experience, communication experience, and lastly value. The RIG 800HD doesn’t have large cans. This might be an issue for people with large ears. It fits my ears just fine so it’s not a problem. I guess if I were to gauge its size, I’d say it’s medium. Ear padding is cloth based. On one hand, this allows for a comfortable long session without moisture/sweat buildup, unlike pleather. But on the other hand, you don’t get a better audio seal that pleather offers. In my opinion, I think I’ll take this tradeoff and go for cloth-based ear paddings. The headset doesn’t have traditional sliding to adjust for large and small heads. Instead, the top headband is self adjusting and flexible and thus should conform to your head once worn. For larger or smaller heads, the cans themselves are mounted and can be repositioned for larger heads or smaller heads. This may be limiting in sizes. But since the top headband conforms freely, perhaps that helps make it up for its limited sizes. After about 1 hour of wearing, the RIG 800HD doesn’t weigh down. It’s light enough that I can probably use it for longer session. This is a good thing as there may be times when you’re immersed in a game that time is lost on you. It is especially important for something like a wireless headset since the majority of the weight is not the speakers but rather the battery. I have music playlist that allows me to check its music playback experience when it comes to anything audio related, be it speakers, headphones, wireless earbuds, or even gaming headsets. Naturally, I have to check if it can play a variety of music from various genre -- pop, rock, retrosynth, electronic/dance, hip-hop, and some anime melodies. (see attached playlist image) So far, it has held up pretty well. At first, I thought it leaned a bit on the bass side. It turns out that one of the built-in EQ profiles was in use. So I switched it until it was back to its baseline level. There are 4 different built-in EQ profiles -- Pure, Seismic, Intensify, and Vocal Focus. And “Pure” sounded like its baseline profile. Overall the audio quality seems pretty good. I cannot say for certain if it’s better than the headphones I was using before. But I believe that this is good enough for now. To test the microphone, I used Teamspeak. Voice capture is clear and clean according to my listeners. However, this may be due to the microphone design which is closer to me than the other (which sits atop my monitor). One thing to point out is that the microphone cannot be detached. However, it helps with the mute feature that turns off the microphone when flipped up. Is there any bad things about this headset? It depends on how you feel about the process of setting up. It comes with a USB transceiver that can be placed anywhere as long as its cord allows. And there’s a micro-USB cable that’s used for charging. Its length appears to be around 1 meter or 3 feet. The usual documentation is included -- warranty, safety, and a quick start guide. But strangely, there’s no full manual included. Even stranger, it’s not on Plantronics’ website. And when I tried to set up the headset, the Quick Start guide has a URL printed that includes the text “RIG800drivers” in it. But going there lead me to Plantronics’ support page and there’s no sign of any drivers at all. It works out of the box on Windows 10. But that may be different for other people. I personally find it strange that Plantronics would have their Quick Start guide printed with this URL but did not provide anything to download. So is this headset worth the asking price? It’s difficult to say. There are other options out there, some may be even better value. It’s a tough call since the audio sounds pretty good and the fact that it’s wireless. There is one unique interesting bit that I did not mentioned. The headset frame can be replaced. But that’s it. The only way to check if it’s worth your money is to give it a test try wherever you can, be it at your local Best Buy or from someone who also has this. Verdict: Try/test first, decide after. But blind purchase is OK.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent lag-free wireless but Atmos has a catch

    Posted
    WyldeBlue
    • Tech Insider NetworkTech Insider Network

    PROs: - Lightweight but still secure on the head...remained in place for extended gaming sessions - Wireless setup was button- and trouble-free; once Windows installed the driver for the adapter, connection was instantaneous, lag-free, and strong even a room and a half away - Some nice usability touches: -- Informative voice prompts provide power & connection status and battery level on startup (though they are LOUD prompts so best to wait until they're done before donning the headset) -- Large ridges around the circumference of the volume and gaming/chat optimization dials made adjustment easy in the dark; raised dots on the EQ button made it easy to find and operate the control in the dark/one handed - Yes, the decision to make the ear-cups removable for final adjustments is a strange one, especially with an infinitely adjustable suspension band up top, but it actually helped dial in the fit without risking the loss of truly tweaked, personal ear-cup placement like a sliding assembly might do - "Pure EQ" mode--the default EQ option, actually had a very nice, balanced and non-fatiguing sound signature—it worked equally well for movies, music and especially gaming - Fold the mic up and it mutes, fold it down and you can speak…nothing earthshaking, but it worked well and my teammates reported no problem hearing me online CONs: - Maybe it's just me, but I actually didn't find the headset all that comfortable despite the light weight and customizing options. The elastic suspension headband is relatively narrow and didn't really distribute the weight evenly laterally across the top of MY head. Though they stayed in place for long periods of time, I developed a "hot spot" at the top of my head because the headband was really only contacting a small area. YMMV—and my wife actually found them very comfortable if that’s any indication of how personal the fit and comfort may be for you. That being so, I recommend trying these on beforehand rather than committing to a blind buy if at all possible. - The ear-cup openings appear to be HUGE in the photos...in actuality, the ear pads, though VERY comfortable to the touch, are a bit narrow between the inner edges. I prefer much more space inside the ear cup in an over-the-ear design; if you also don't like pads touching your ears, be aware that these might end up feeling too small - The three EQ modes outside of "Pure" went WAY overboard in my opinion...bass quickly became distorted and uncontrolled (some explosions in GoW4 were almost staticy) in "Seismic" and treble response in both of the other modes became over-exaggerated, almost to the point of distraction...though I suppose if you were trying to hear hard-to-understand dialog in a move soundtrack, the vocal EQ boost would at least be appropriate in that setting - Despite some nice design considerations mentioned in PROs above, there are still some things that could be better: -- An ending battery status voice prompt upon power-down, or at least an LED indicator of battery status, would be nice so I'd know if I needed to charge the headset after several hours of playtime -- The volume and mixer dials are exactly the same size/feel and spaced relatively close together--it was easy to tune the mixer dial by mistake thinking I was reaching for the volume -- The volume dial seemed to turn FOREVER to make an adjustment but the mixer dial just went about 120 degrees—I’d prefer finer movements required to cover less distance on the dial than more time spent covering all that angular distance for relatively small adjustments in volume -- The EQ modes are not spoken aloud like the power, connection and battery status messages but are indicated only by a series of beeps--now I have to remember which EQ signature goes with which of the 4 possible beep patterns - USB receiver is not an Atmos/7.1 decoder per se--it's just the wireless puck; Atmos is enabled via Dolby Headphone code activation in the Windows' store; thus, you cannot take this headset anywhere else aside from the activated Windows box to get simulated surround unless that PC also has Atmos or some other surround simulator on board - Again, YMMV, but I did not find the simulated Atmos to be a game-changer—or even really all that noticeable in the first place. Yes, it created a more expansive soundstage as most surround simulations do, but discrete Atmos panning coupled with pinpoint sound-source localization was not really that convincing and as the function is enabled via Windows download app, I could ultimately get the same surround performance out of any headset now It feels like I have more negative things to say about these headphones than positive, but that’s not really the whole picture. They are wireless (yay), lag-free wireless (awesome), and while I personally didn’t find them ultra-comfortable, I can see where plenty of others would because of the weight and adjustment options. I found the default EQ setting to be optimal (pleasantly so) for virtually all listening material, PC music included—this translates into a very versatile set of cans that don’t require constant tweaking/adjustment to sound their best regardless of what you throw at them. I can’t rightly say that the surround was any more convincing on these than any other simulated surround headset, but what I highlighted as a drawback (non-transportable surround capability) does have an upside. Specifically, if these ever go out on you down the road, the Windows-embedded surround simulation activated via code redemption (included in the box) will apply equally to other headsets you acquire later to use with your PC (or even to other/higher quality cans you might already have on hand). Parting shots: For the price, these are pretty good, with a number of things going for them including the sound, but they just aren’t great--at least not at this price point. If they were a pair of sub-$100 cans, then I might be more forgiving of some of their shortcomings. But at this price, and given that they were not as eye-wateringly comfortable as I had hoped they would be, I wouldn’t universally recommend a purchase sight-unseen based on features/performance alone.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hi! Thank you for your honest review on our RIG 800HD Headset. We will forward your comments to our team for consideration when developing new products. Please feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions! Plantronics

  • Rating: 3 out of 5 stars

    Hard to pick an overall rating ... Too many misses

    Posted
    YourMainDude
    • Tech Insider NetworkTech Insider Network

    Presentation The packaging is typical and nothing noteworthy. The complete omission of comprehensive instructions was a complete shock. Not what I would have expected in a $100+ product. The inclusion of the Dolby software license key was essential and I am glad it was provided. The headphones themselves are light, logically ergonomic and easy to control with the positioning of the scroll wheels and switches. Although not the most sexy pair of wireless PC/Gaming headphones, the mainly black presentation with subtle color accents is still sort of cool. Adjustability is limited with only 3 positions for the cans achieved through a rather clunky ‘snap in’ arrangement. The tension band below the main band structure IS very comfortable and adjustable but this design is not optimal in my mind … in terms of a complete, personal comfort fit. The snap action of cans into the band doesn’t appear to be a design attribute akin to something “long lasting”. One side note – consumer products released in 2018 should be using a USB-C connector anymore. MicroUSB is prone to damage and wear. I’ll just leave it at that… Initial Setup The steps to get these ‘installed’ on a PC were clear enough in the included pamphlet and the instructions to enable the Dolby Atmos app in Windows 10 was pretty much self explanatory & went off without a hitch. The rest is rather rudimentary as the controls integral to Windows 10 is all you get with respect to choice of codec and basic sound control parameters… that and whatever application you may be using at the time and its ability to adjust the sound. (e.g. EQ, bass boost, etc, etc.) Performance I ran through the 4 built-in sound-field enhancement settings that are selected via a button located on the bottom of the right ‘can’ and honestly, “Pure” was the only tolerable setting across music, gaming and the plethora of Dolby demo content available through the windows app. 1st about music fidelity. As other have mentioned, the overall gain (volume potential) of these headphones is subpar to other wireless setups I have reviewed and even more so vs. the few wired gaming headsets I own and regularly use. I’m OK with a little less gain on a wireless platform compared to a wired setup but the RIG 800HD’s are just a bit too quiet for my taste. Running through a variety of modern pop, jazz and live recordings I found that the overall fidelity was too bright – even in the “Pure” mode – and didn’t represent anything close to being a flat response. From 500 Hz and up, these headphones are simply WAY TOO BRIGHT out-of-the-box and I don’t believe any type of burn-in time will remedy that. Sound staging for stereo material didn’t have the best imaging qualities either. At moderately high to full volume levels I noticed quite a bit of bass frequency clipping in addition to a rough character to the mid-range and higher frequencies. My best description of the roughness is something like a ‘sand paper effect’. So in a nutshell, not for music listening at anything more than low volume levels or ‘relaxed’ listening. With respect to gaming, the experience was noticeably better. I ran through ‘Quake Champions’ and ‘Modern Warfare Remastered’ – which are both recent products – and the clarity boost from the bright nature of these cans was acceptable. Bass boom/low frequency clipping was still apparent in ‘Pure’ mode and exacerbated in the other settings. Staging in the simulated surround environment of gaming was good enough to have a few ‘wow factor’ opportunities but still not up to par when compared to the wired headsets I’ve been using. My best overall experience with these headphones was met when I ran through the abundance of Dolby demo material provided in the Windows 10 app. There was good staging albeit not what I would call a truly ‘360 degree’ experience but pleasing none the less. My biggest complaint in this regard would be the forward or front to back staging of sound objects and their movement across the three dimensional space. Oddly enough, I personally felt the ‘height’ of the Dolby experience with these headphones. Object movement was smooth and natural and the overall fidelity of the soundscape was quite pleasing …again the only real problem I experienced was the lack of any apparent depth or space – front to back – in the sound field. Summary Fairly amazing sound reproduction of Dolby demo material. Good reproduction of gaming sound with a few limitations at higher volumes. Terrible reproduction of music material. Somewhat restricted adjustments of the fit & function but still comfortable for long listening sessions. Missed opportunity to provide a better customer experience with more detailed instructions in the box, covering both the setup and installation of the necessary Dolby app. The more tech inclined consumer will certainly figure these things out but the experience should be tailored for everyone. MicroUSB port. Come on! Really? I can only recommend these cans for those people that will be watching a lot of Dolby Atmos movie content on their personal computer. That said, I’m not entirely sure that this particular functionality is worth the steep price of admission. Gamers can skip this model altogether and hope for some newer Plantronics offerings in the future. I honestly believe giving 3 stars is being generous ...

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for taking the time to share your feedback on our RIG 800HD Headset. We provide quick start guides and make the full user guide available online since we are aiming to be a more environmentally conscientious company. If you've noticed the Bass boom/low frequency clipping, you might want to try resetting the connection between your headset and adapter, to do so: On the USB receiver, press and hold the link button until you see the light flashing red and blue. On the headset, hold the power switch in the upmost position until it starts alternating red and blue. Once the light is Off the procedure is complete. In any case, we thank you for your comments, we will forward them to our team for consideration in the future when developing new products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require assistance! Plantronics

  • Rating: 5 out of 5 stars

    Favorite Gaming Headset I've Ever Used

    Posted
    DarthNeyehilus
    • Tech Insider NetworkTech Insider Network

    This Plantronics PC gaming headset is stellar. Truly, and even coming in with high hopes the 800HD still performs every-bit like the premium accessory it is. To start out, the build quality feels great and the headset looks sleek. Nothing appears like it's going to fall apart anytime soon, and the black with gold accents color scheme works perfectly. My only gripe here is that the overall design doesn't looks as clean as other headsets. Rather, it's a little busy which may turn some people off of it. On to the actual performance though. The 800HD delivers Dolby Atmos for Headphones in 7.1 form, and while it's not anywhere close to "true" Dolby Atmos, the full surround sound object-based software works very well. When playing Gears of War 4, for example, the immersion was more so than when playing on my Xbox One X with standard 5.1 surround sound. The sound is great, and the big drivers help deliver adequate bass without overusing it. On the status of comfort, I never once experienced any discomfort when using the headset for prolonged periods of time. The cuffs are very plushy, while the top strap that holds everything together fits snug and is adjustable. I've yet to experience a drop or lag in audio, and that's with playing some form of music, games, or editing videos over the course of 11 days now. The wireless adapter seems to have a great range, as I can wear my headset across my entire apartment (950 sq. ft.) without losing a note. The only drawbacks this headset has are these: no software, no carrying case, and you might be shipped an already used Dolby Atmos code. No software can also be a game changer for some, as many people prefer to tweak their settings on their own. Instead, there are EQ settings on the bottom of the headset, as well as a total volume controlling to control the noise if you need to have a conversation with someone outside of the digital world. Carrying case wise, this is a nitpick. I prefer a higher-end device give me the protection I need right away to keep it safe. It may be hard to find a csae that will fit the headset, so having that from the start could be nice. Lastly, I had the craziest issue with my headset: the Dolby Atmos code was already used upon arrival. Calmly, I contacted Plantronics support and after one day of waiting, and then providing information they requested, they gave me another code. It was an easy process, and one that eased the pain. Seriously though, overall this is one great headset. The mic sounds nice, everything is adjustable, the comfort level is off the charts, and the sound plus wireless prefer up to their price tag. Good job Plantronics, this is how you do a headset.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Sound, Extremely Comfortable

    Posted
    TechTux
    • Tech Insider NetworkTech Insider Network

    I have been in search for a good headset that was comfortable, had a good mic and was long lasting. I decided to try out this headset as I have always enjoyed Plantronic's and glad I did. This headset sound quality is out of this world and is extremely comfortable for long wear. I really like how it covers the entire ear and is adjustable. Pros: Comfortable Sound Quality Battery Life Adjustability Mic Quality Price Cons: Charge Time Software Availability Range ::Setup:: The setup was very easy to connect on Windows 10. I plugged in the dongle and no sync was needed. Pretty much plug in Play. When you buy this you will receive a key for the Dolby Atmos software. This software are just small clips / examples of what the headset can do. Although it is very enjoyable. The range is somewhat of a concern, do not expect you to be able to walk very far from your computer to get a drink / bite from the refrigerator. As long as you are close to your machine you should not have any issues. ::Mic:: The Mic is somewhat adjustable, you can curve the tip to be more in range of the mouth and move the Mic up and down. When moving it up and down it mutes / un-mutes which is a nice touch. Overall the sound quality is good and interference is almost non existent. However if you are looking to record video with a Mic I would recommend investing in a higher quality one. As for gaming this mic works perfectly. ::Sound:: The sound quality is amazing! I feel like I am in a theater enjoying an atoms experience. The only problem is this is new technology so not all streaming services, games and programs are able to support the Atmos experience. However even is those programs are unable to broadcast at Atmos levels it still sounds amazing on the headset. It has deep bass, perfect treble and truely provides the 360 degree experience. For the price this is well worth it ! ::Battery:: The battery life is pretty amazing honestly. I was able to use this for days without ever having to worry about low battery. Unfortunately it takes forever to charge the headset via USB however if you use your phone wall charger it cuts the time in half so recommend that route. There is a light that indicates when charging and turns off once fully charged. It is nice so you are not having to guess when the charge is complete. Overall I would strongly recommend this product for the price point. I have been using this non-stop for all my gaming and movie experiencing through my computer. I never knew headsets could sound this good and be this comfortable !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Headset, definately a Gamers Headset.

    Posted
    iampete
    • Tech Insider NetworkTech Insider Network

    I got this cool Plantronics Wireless RIG 800 HD Headset to review, I try and be as thorough and precise as possible, this one I questioned as it stumped me. We had our son use it and give us a review it. He is a gamer, like extreme going to competitions. He does have a home PC gaming system. Now we have Hi Speed cable internet. 100 Mbps. Computer is a 1 year old desktop PC running Windows 10, USB 3.0 and Microsoft account so we met all the requirements. The game was an on line game called Mindcraft and Counterstrike Global Offensive. He complained of issues such as choppy staticy audio as well as the loss of use of his mouse and keyboard?! The sound was like as he explained talking on a Walkie Talkie. His mouse and Keyboard are not wireless but USB plug in. He went on to explain this happened no matter what he was on such as a game or site such as YouTube. He was impressed with the battery life as well as to how comfortable it was when wearing it. None of this made sense to me. Since then I got them back and recently tried them. Using my 4 year old Dell Latitude Intel Core i5 vpro Laptop running Windows 7 Professional. Plugged into my USB 2.0 port and after 5 minutes it was installed quickly via Windows Drivers Update on line. Now this headset sat untouched for 4 months due recovery from Hurricane Florence and battery was still high. I tried various sites. Everything came in clear, I experienced no issues with my Laptops keyboard or touch pad and wireless mouse which happened to be on 2.4 ghtz. I'm baffled and not quite sure why his experience was different than mine so I was hesitant to leave a review that wasn't fair but this is what we ran into. It feels well, sturdy and of solid construction. There isn't a whole lot of documentation but pretty straight forward. It pairs easily to its small USB plug In Transmitter which has about a 2 ft plug lead so you can position it where needed and not plugged into the rear where it can get hit and broken off. The transmitter is about 1 1/2" x 1 1/2 " by 1/2" thick. I walked across and outside to where normally my LG Wireless Headset would start to lose signal and get choppy but these didn't. A few more notes, the volume knob adjusted the PC volume when turned, the headset has a balance knob to adjust game sound balance to team players chat. Like most headsets of today there really is no way to make it really loud! Too much emphasis on safety so you can't hurt your ears but plenty loud enough. Battery life is unreal and the self adjusting headset is super comfortable. Has anyone experienced similar issues? Due to Hurricane Florence I didn't jump on this to try and sort out if there was a hardware conflict but I'm the type to try and figure it out no matter what. I plan on trying it myself on our home pc using my wireless Keyboard and mouse again as well as on a co workers gaming PC in the next week or two try and narrow it down but I had no issues. I truly think we have some sort of hardware conflict on our Sons gaming pc. I will update as soon as possible but I would recommend this headset with caution to try it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best wireless gaming headset yet?

    Posted
    insomniak1