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Plantronics - Voyager 5220 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 4123 reviews

92%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Good, but not worth the upgrade from a Legend

    Posted
    Blade

    Quite a few folks have stated this is better than the Legend, which is currently half the price. I'm baffled as to how. Maybe people never updated their Legend to put it into Wideband (HD-Audio) mode? I've left myself voicemail using the 5220 and the Legend both in quiet environments and in very loud environments, including wind. The results are the same. Like I can't tell which is which unless I look at the timestamp. The only gains are firmware updates using your phone and plantronics hub and USB charging. I don't think those two are worth twice the current price. Once the supply of Legends gets cleaned out and prices go back up, I'd say it is worth $10 more than the Legend for the USB connector. Lastly, I'm very frustrated with Plantronics for making it just slightly different enough to not charge in the old Legend case. It fits in just fine but they angled the connector so it won't charge. Lame.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just a few improvements over the previous version

    Posted
    AverageJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have previous version, Voyager Legend UC, which I really like and use on a daily basis for both an iPhone 6 & VoIP. This version is about the same with the original Voyager Legend, except for the following: * Separate volume buttons (+/-) instead of a slider/toggle * Micro USB port as well as Plantronic's proprietary port * NFC * Opaque ear gels instead of clear (don't see any more earwax) The red accents adds to the aesthetics. The swivel action is a bit stiffer than the original Voyager Legend. Everything else seem to be great as the original if not better. I wouldn't get it if you already have the original Voyager Legend. I only got this because it was a bundle deal with a car charger and a free travel case charger for about $100 (plus tax) on Memorial Day weekend. Otherwise, the original version can be had for half the price ($60) online. P.S. This version will not work with the original Voyager Legend's proprietary charging ports, e.g. Charger case or desktop charger etc.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    the best

    Posted
    blubot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i have on a lot of bluthoot devices like jaw bone samsung and so on let me tell you thats it is one of the best that i have ever used so far it has giving me no problem with it it's charge is really fast it last a long time after you charge it it takes about an hour and after it charge you can use it for about several hours none stop and when it's not in use it's a long stand by too now the range for this one is not as long as the jaw bone but it's sound quality is just as good as the jaw bone or better it also is better when it comes to sweat it don't stop working like jawbone if you sweat with the jawbone on and go out in the cold the moister on the jawbone will freeze up in the little holes on the ear peace in stop it from working but not the plantronics it can stand more cold than the jawbone and it last longer than the jawbone i went though so many jawbones before i bought this one and i have no issues with it like i did with the jawbone the only differences is the jawbone has a little longer range thats it this is better that the jawbone and if you change phones you won't need to buy a new one it will work with your new phone . but it is not the same when i had jawbone when ever i got a new phone i had to get a new jawbone so bottom line you will love this one over almost any other

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Top Notch Product

    Posted
    Cfighter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed something to keep my hands free while doing rideshare. I have tried other bluetooth headsets and got feedback, static or just plain didn't work. Finally I found one that works. My wife had no idea that I was walking outside on a windy day. There was no wind coming through on the other end and there was no static or feedback. I like earbuds in my ear and thought I would see if there were any addons for the headset. See picture. There is an in ear adapter mount that you can change to from the ones that come with it. It works great. Plantronics also has a recharging case for the headset. It protects and charges at the same time. I love everything about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Headset

    Posted
    Sean
    • Verified PurchaserVerified Purchase

    I have bought many headsets over the years, the last one was a trucker headset cost more than this one and sound was nowhere near as good or comfortable. Tha Plantronics - Voyager 5220 noise cancelling comes with 3 sizes of ear pieces.. I found the largest to be the best for all day comfort forget its even on my ear at times. I do field service for banking industry equipment, stays on your ear when leaning over into equipment ( very important to me ) and noisy backgrounds call quality is still excellent .. over all you cant go wrong with this headset .. oh and one more thing battery charge is good for 7 hrs talk time .. and its comes with a mini usb cable w/car outlet power adapter and will charge fully from 2 hrs talk to 7 hrs in minutes. again .. best there is and with the extended warranty for 15 bucks if your out and it stops working run by best buy and swap it out .. no fuss no muss warranty

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best noise cancelation

    Posted
    jayl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I strictly use this for noise cancelation. The call quality is great, the distance you can be from your phone is great, and the comfort in my ear is great. Those are all subjectively rated as high as any other headset, especially in this price range. But most of all I use this when I'm around loud equipment. The limitation is if it is so loud that someone next to you couldn't make out what you're saying very well, but next to jawbone and the bose headset series 2, this one takes the cake. Your voice will become a little robotic sounding when foreign noise is really loud, but you can still be made out. Wind is also negated at speeds around 20 mph and under. Above and your results may vary. I've not had trouble in large gusts, and sometimes I have, but thats ok. I don't know what else they can do to remove it short of putting a cat tail on the boom. Overall I would say this is the best headset you can buy if you plan on being in even a mildly noisy environment.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you very much for your honest review.

      We consider our Voyager 5200 series to be our best noise cancelling Bluetooth headset yet and we are glad to hear you like these features! Plantronics

  • Rating: 4 out of 5 stars

    Noise Cancelling is one of the best

    Posted
    EZCustomz

    Ive gone through numerous bluetooth headsets, This includes the LG Tone line all the way up to the platinums, The Jabras, Motorolas, Even BOSE headsets. Yes these are headsets but I wanted something with the main priority of being able to talk without having to repeat myself and secondary being able to stream music. My daily driver was the Plantronics Legend which did great for me through the years until one day I was doing laundry and forgotten them in my work pants pocket. Needless to say, it was time for a new bluetooth so I purchased the Voyager 5200 and Wow.. They were like the Legends but with even better quality and Superior Noise cancelling. I am a Truck driver that drives Tractor Trailers for a minimum of 10-12 hours a day and anyone that knows a trucker, The inside cab of a truck is loud with, engine noise, wind noise, and variable components of the truck that will squeak & squeal. With these im clearly heard and was even asked where am I because of how quiet it was on the receiving end. NEVER REAPEAT YOURSELF AGAIN WITH THESE!! I Love em!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best bluetooth headset I have ever owned

    Posted
    DoubleN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After a lot of research I purchased the Plantronics Voyager 5220 Bluetooth Headset and I am extremely pleased with this purchase. I often have long drives where I need to make and receive calls and, previously, I had received complaints from people who could tell I was taking the call from my car as I was using a much cheaper, inferior, bluetooth speaker. Once I started using the Plantronics Voyager 5220 Bluetooth Headset, I asked my friends if they could tell where I was and they could not distinguish between when I was at the office or in my car or on the go. This headset has a long battery life and can connect to two phones which is perfect for me. I have it connected to my personal phone and my work phone via bluetooth and that way I can receive calls from either source while on a long drive. I also really like how it announces who is calling and allows me to verbally indicate whether I want to answer or decline the call. I do not have to push a button and can keep both hands firmly on the steering wheel.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    An actual downgrade from previous model

    Posted
    rocknerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I regret this purchase, almost from day one. I'm using a Google Pixel 2XL. First, I lost my old Voyager Legend, which was basic, but it worked reliably. This new model has a 10-15' range, it's terrible. AND when I use the "microphone" icon on my phone to dictate a text message in the Messaging App, the headset doesn't activate to pick up my voice. Meaning, I can't talk to text in my Messaging App! I was really excited about the idea of using Google Assistant with this, and will pick up Hey Google sometimes, but only if I'm within earshot of my phone. It's worthless! I have to carry my phone around with me all the time, which is not a part of the convenience of Bluetooth, as I understand it. This thing is literally a waste of money. HARD PASS.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience with the headset. This headset counts with a range of up to 98 ft/30 m. Please note that the functionality of the headset will vary depending on the compatibility of the web-based apps with Bluetooth headsets. If you are having issues with the microphone on regular phone calls, you may want to try resetting the Bluetooth connection with your mobile to see if there is any improvement. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful". You may also want to check if your headset doesn't have any kind of updates available through Plantronics Hub:https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop. Last but not least, we reccommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Rating: 4 out of 5 stars

    good compared to voyager pro

    Posted
    Meghan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I lost my voyager pro and replaced it with this one. The primary reason was the increased range. That feature is the best feature of the device. It is a little more comfortable and stays in my ear better than the Voyager Pro did. I haven't had difficult with people understanding me on the phone, but haven't used the headset much outside. The only complaint I have is accessing the voice controls. To activate the voice control, you push the mute button instead of the call answer button. This isn't a big deal, but it takes a few seconds to go through its process and activate Siri on the iPhone (approximately 3-4 seconds), when I'm trying to text using the tool, I find that this time lapse can be cumbersome because other texts will come in while I'm trying to activate and initiate mine. The other complaint regarding the voice controls is that is a different button to initiate the call than it is to end the call. I find that I'm always hitting the wrong button to end the call. At least, it mutes me when I press the voice control button so that if I say something before I successfully hang up, it can't be heard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Voice Clarity

    Posted
    JWS1961
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I admit I do not have much comparative knowledge about Bluetooth headsets (and frankly, I thought I would NEVER purchase one -- as I felt, and still do, that folks who wear them around all day often look pretentious), but I do occasionally get calls while on long drives or long walks, so I decided to get one that promised top-quality voice transmission -- as I hate getting calls from folks where its obvious from the echoing sound that the caller is using a Bluetooth device. This product delivers terrifically accurate voice quality. When I first started using it, I would ask those on the other end if the sound was clear (recall my sensitivity to getting calls where it isn't, and its obvious the caller is using a Bluetooth device), and to a person all said they were not even aware I was using a headset device -- even when I was on a walk with fairly significant wind about. The battery life also seems to be excellent. I am very happy with the product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Earpiece I've Owned So Far!

    Posted
    JSWPhotoMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Over the years, I've owned many different Bluetooth earpieces for use with my cell phone. My previous 3 or 4 have been BlueAnt units, because they were the best in the biz, IMHO. I bought them because their volume could go louder than most, and they were compatible with ComplyFoam foam ear inserts. Unfortunately, BlueAnt decided to get out of the earpiece biz, so there were no more firmware updates to keep up with new phones. Also, ComplyFoam changed their insert design and the new design would fall out of my ear. Therefore, I decided it was time for a new earpiece. I did my usual research and this model got excellent reviews. It's a little pricy compares to others, but I gave it a try anyway. I am very pleased I did. Calls are super clear on both ends and the wind noise cancelling works great. Volume is also very good (not quite as loud as the BlueAnt). It took me a little while to get used to different button locations voice commands, but it's been a great purchase decision so far! I highly recommend it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing!

    Posted
    Tdv8823
    • My Best Buy® MemberMember

    Well first off I bought the legend model a week ago. Was pleased with purchase. Sales ad came out this week and the 5220 only at best buy comes with the $40 charging case for free!! So I returned the legend, spent the lil extra money for the 5220 bundle and soooooo glad I did! It fits more comfortably on my ears than the other. I believe that the voice prompts sounds A LOT better as in more human than robot. What I really really liked the most was that right out of the box, set up and pairing was a breeze, but the what amazed me was soon as I paired with my phone, downloaded the plantronics hub app, it synced to my bluetooth and then prompted me that I needed to update the firmware on device. It allowed me to update OTA from the app wirelessly to my bluetooth unlike the legend where I had to use a PC to perform the update!! So convenient that I was set up and ready to go in about 3 min before actually leaving the best buy parking lot! Oh and the charging case, its a great design as well! Plus I got it free with the purchase of the 5220 headset!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Review of Plantronics Vouager 5220

    Posted
    Qween
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been a fan of Plantronics Bluetooth headset for about 10 years now. I love the comfortability and discrete style. As well as the quality of sound as well as noise reductiom, durability & battery life. It also charges quickly. It is exceptionally easy to use I have recommended this product to numerous people And now many of my friends and family members also swear by this product too. It is an excellent product to purchase especially if you add the BESTBUY warranty protection on top of the manufacturer warranty...its a win win purchase everytime

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not strong enough

    Posted
    Aleks
    • My Best Buy® MemberMember

    I bought it a years and couple months ago for 149.99$ and for those kind of money I was expected to used it more then a years.And funny part is that I bought a protetion from best buy for a year and this happen to it a mouth after the warranty expaired.Whatever I was happy with the quality of the product it's comfortable (many times i was forget about it when it still on my ear) which is important if you need it all day long but you have to be ready to buy a new one after a year.I have a frends that have the same situetion. I just bought a blue parrot so I'll see how that work.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for sharing your feedback on our Voyager 5200 headset. We're sorry to hear about your experience. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. If you have technical difficulties, we strongly recommend you to contact our Customer Care Team at: 855-765-7878 as they might be able to fix your issue through troubleshoot. Thank you for your comments. We will forward them to our team for review and as a future consideration. plantronics

  • Rating: 5 out of 5 stars

    Needed new bluetooth

    Posted
    Johnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

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

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best noise cancellation I've found

    Posted
    Toyota4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a headset that was good at noise cancellation since I work on a towboat and the engine roar can be heard at all times no matter where I'm at. I had a Jawbone Icon with the noise assassin but my wife could still hear the roar, I used it for 6 years before it quit, I then bought an el cheapo that had good reviews but my wife said the roar was too loud so I ditched it after a month.. My Captain had the Voyager 5200 and he recommended it so I decided to bite the bullet and get the 5220. My wife now says that she doesn't hear anything but me talking unless I'm outside and the wind is blowing 10 mph or above. The Captain ended up washing his so I gave him mine that I only had for a month and he said the quality was definitely better than the 5200 that he had, I now have another one. I wish it had come with a case. It's pretty comfortable to wear, the talk time is 7 hours, shows the battery life on my Galaxy S4 and it has some pretty cool features that can be used with the Plantronics app. I will purchase again unless this one fails quickly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good one ear headset.

    Posted
    Hill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Its a good headset, very comfortably, but the headset only charge up to 6 hours not 7 like displayed, an issue that should be fixed. Lol the hot fix they applyed was to set the headset to say headset charge high and anything lower than that 6 hrs or less. (I guess thats the illusion of the software fix to cut cost of the product and no question asked, returned, or mass product hot fix). Second problem was the range of the headset, i think it only gets to 30 meters and it should be extended farther than that i think. (Maybe 50 meters is best) Last problem was the headset max volume, me personally it should be louder, i mean i might have a little hearing lost from Iraq and Afghanistan but its no excuse for the low volume. They should increase the volume and have the device prompt the consumer of the very high risk of listening to volume that high. Other than that unless these problems are resolved the product will remain a good headset with four stars instead of 5 five stars for excellent from me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Bluetooth Headset

    Posted
    BusinessTraveler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I needed to replace my Bose Series 2 Bluetooth headset due to a failing battery. In my mind, it is the gold standard for headsets - crystal clear voices on both ends, even in noisy or windy environments. Initially, I purchased the Beats Bluetooth wireless in-ear headphones. The incoming voice is clear, loud and natural sounding. Unfortunately, the microphone has no noise cancelling features and the caller could hear every sound around me. I received constant complaints and no longer use the Beats for calls (only exercise and entertainment). The Voyager 5220 delivered much better results. Callers on the other end rarely report problems/difficulty hearing or understanding me. Occasionally, the boom gets too far from my face and callers will say that I faded out. In terms of incoming voices, the volume is low. I have it turned up to the maximum level on my iPhone and the speaker jammed into my ear. It's fine in quiet places (car, home, office) but hard to hear in noisy environments (train, train station, airport). Having said all that, it's usable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Bluetooth

    Posted
    LadyMarine
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros- Charge does last all day, I take calls, text and occasionally listen to music and only have to charge once a day. Sound is very crisp and clear. It announces who is calling when receiving calls. Still works during work out with sweat and even large movements doesn't fall off. Has a universal charging wire. Charges very quickly. Ear piece doesn't go all the way in ear so it fits comfortably and after a few days you don't even realize you are wearing it. Versatile can be worn on either left or right ear. Most of the time the noise cancellation works perfectly, only problem I have had is when in a vehicle it sometimes picks up the a/c blowing through vents. Cons- Sometimes you have to repeat or speak loudly to tell it to answer or ignore the call. Charging wire that comes in package is very short, but it is universal so you can find longer ones easily enough. The buttons to hang up or ask questions are hard to find when on ear, it just takes time to get used to finding them blind.

    I would recommend this to a friend