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Plantronics - Voyager 5220 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 4155 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Great Bluetooth

    Posted
    LadyMarine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pros- Charge does last all day, I take calls, text and occasionally listen to music and only have to charge once a day. Sound is very crisp and clear. It announces who is calling when receiving calls. Still works during work out with sweat and even large movements doesn't fall off. Has a universal charging wire. Charges very quickly. Ear piece doesn't go all the way in ear so it fits comfortably and after a few days you don't even realize you are wearing it. Versatile can be worn on either left or right ear. Most of the time the noise cancellation works perfectly, only problem I have had is when in a vehicle it sometimes picks up the a/c blowing through vents. Cons- Sometimes you have to repeat or speak loudly to tell it to answer or ignore the call. Charging wire that comes in package is very short, but it is universal so you can find longer ones easily enough. The buttons to hang up or ask questions are hard to find when on ear, it just takes time to get used to finding them blind.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Customer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is an awesome bluetooth headset. I tried many other headsets, and this is the only one I've found that my Mom can understand me over it. I wasn't sure if it was worth the extra money over the Voyager Legend, but they have made a few improvements. They added a micro-USB charging port so you don't have to use the proprietary dongle. The menu system that talks to you has a different voice that I like better. The volume controls are moved to the top and they made them two separate buttons instead of an up and down slider. I'm much less likely to accidentally switch this one off by mistake when reaching for the volume control. Sound quality is good. I sometimes use it to listen to music or youtube videos when I'm without regular headphones. There's an option to have the mute button only beep instead of saying "Mute On" and "Mute Off". If it hears you try to talk when mute is on, it reminds you with a voice prompt.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best portable headset, period.

    Posted
    blin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have tried many, many wireless headsets over the years, and could never find one that could do it all...until I got my first Voyager 5200. Crystal clear audio and mic, coupled with amazing battery life and noise cancelling, this durable and comfortable (compared to my previous Voyager models) little headset has become the only headset that’s I use. It gets even better: you can grab the charging case for ease of transit, extra battery life, and convenient charging. Still gets better: you can grab the USB dongle for Universal Compatibility so that this headset can be used with Lync/Skype, and a long list of other PC communication software. The headset is so good, that I ended up purchasing 3 more 5220s (BestBuy’s model, essentially the same as 5200) plus charging cases. TL;DR: if you need a headset for your mobile, this is the perfect solution. It even works for your computer (needs UC USB BT dongle).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Plantronics Scores Again

    Posted
    rewardfacts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my 4th or 5th Plantronics BT HS and my 2nd 5220. I use a HS constantly and nothing I've used compares to Plantronics. My 1st 5200 series came back to life after a trip through the Maytag. I let it dry out in rice for 2 weeks before charging it. But in the meantime I came across the 5220 at BB out of necessity. Love it. Claims of 30 meter range are questionable, but it does seem to work further from my handsets than other BT HS's. That 5220 got run over in a parking lot. It still works!!! But smashed doesn't fit my ear very well, so I got another 5220 without hesitation. Gripes: There are times when I have to power down in order to restore connectivity, but understand it's paired to 2 handsets at the same time, and one is continually in/out of range (I'm in/out of my car all day), and it's also fighting the BT of the car for dominance. Keepers: App allows you easy customization, comfort, voice quality (have mine set to HD voice and haven't noticed any battery drain), and ease of use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok kind of headset

    Posted
    Ishan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was very tempted to buy this by looking at the style. It dose have some pros and cons- Pros- 1) noise cancelling mics make calling pleasent. 2) voice command, controls on headset are great. 3) great in style. Cons- 1) when headset is not on ear the voice dose not switch to phone but vice versa it works. 2) changing rubber ear piece is very difficult. While replacing i broke one. 3) charging point on headset has a cap which is very small and gets in between while connecting usb charger. It is also delicate which might break away while trying to keep away while connecting micro ise charger.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your honest review on our Voyager 5220 headset, your feedback is greatly appreciated and has been forwarded to our team for consideration. Please try the following to reset the sensors: 1) Connect the headset to a charger. 2) Lay the headset flat on a non-metallic surface. 3) Turn on the headset for 2 minutes, power off. The sensors should now be reset and transfer the audio accordingly. please don't hesitate to contact Plantronics Customer Care at 855-765-7878, we will be happy to send you a new eartip. plantronics

  • Rating: 5 out of 5 stars

    Far Better Than I Expected

    Posted
    dboundscpa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this headset in desperation. I wanted my old unit back, but after it was destroyed, that wasn't a possibility. I tried a couple of other units, but was disappointed. I read reviews on a unit in this series, but not the same unit. Reviews said it was good. I've never liked the idea of the over-the-ear wearing style and couldn't fathom being able to tolerate it. I decided to give it a try, though, knowing I could return it if I didn't like it. I have been seriously impressed by the unit. It is amazingly comfortable to wear. I actually forget it is there much of the time. Yet, it fits securely. It's never shaken loose or fallen out. I have knocked it out or loose a couple of times - generally when I forgot it was there and bumped it with my hand. The sound quality is very good and battery life is as well. I have the charging case with it and I just never have to be concerned about the available talk time. I am very happy with my purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Best? Maybe

    Posted
    SwitchTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far, in my many years of using headsets, I cannot find one that beats this one! Just can't! These are the best as far as clarity, both reception and on the other end. Noise cancelling is very good! Comfortable to wear for me anyway. Okay, the ding. Why is there a sensor for the ear??? I don't get that. I know why it's there, but it is useless to me. It only works about 50% of the time. It CONSTANTLY breaks connection with the phone (ear) when idle. Also, when it breaks connection with the ear, it won't voice dial. It still accepts incoming calls, but won't ID them. I finally gave up and turned the ear sensor off. NOW it works great! IDs callers in my list, voice dials fine, and stays connected to the phone EVEN when off the ear, which I don't do anyway. If I take it off, I shut it off. That sensor really is not needed. That is the only reason for the 4 stars. So, totally ignore the ear sensor (turn it off), and you have a great headset!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still The Best

    Posted
    mburr352
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The predecessor to this 5200 was always the best. This new "Legend" is no different. I believe it has four microphones in the boom compared to the previous Voyager Legend's 3 mics. The mics work together to make the noise cancellation second to none. That is why you see the Voyager Legend EVERYWHERE(even people on TV have them on). I am a UPS delivery driver. We drive around with our doors open in noisy trucks. All other earpieces I have had cannot filter out the extreme noise and the person on the other end gets an ear full. Although there are some times that the noise gets through, I have the least complaints with this 5200 as was also the case with my Plantronics Voyager Legend. It will not go all the way to full charge sometimes and sometimes when you press the button, it will not announce all the info that it should(battery status, "phone 1 connected", Etc.). I can live with these little quirks. At this point, there is no other Bluetooth headset that I would give a better rating to.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Changed My Drive

    Posted
    Sweetness
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had been in the market for a headset so I could talk safer while on the road. I'm usually on the road between 2 and 3 hours a day. After researching this was the product I chose and it has totally changed my drive. Absolutely love it. While not perfect, it has a comfortable fit, I can hear great(minimum echo), can be heard fine and connects very easily to my iPhone. Works with an app and battery life was much better than I thought it would be. Comes with car charger and can be charged with computer or at home(brick not included). The app was very helpful with its diagrams and helpful hints. Everything about this product I love. Highly recommend if you are looking for a way to go hands free and be comfortable while driving and talking.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much happier with my replacement Ear Piece

    Posted
    mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I previously purchased a Plantronics Voyager Legend SE ear piece. After about a year or so, it began to fail, a little at a time. I am a fan of extended warranties on most high-end electronics since there is so much that can go wrong. In this case, I purchased a 2 year extended warranty so, when the issues became to much to deal with, I returned the ear piece under warranty and, upgraded to a better ear piece. Since the model I had was no longer available, I upgraded to the Plantronics Voyager 5220. My first impression is that this is a much more capable device. Voices in both directions are superior as is the noise cancellation capabilities of the ear piece. Can't really speak to battery life since the unit has only been in use for a week. Based on my initial experience, I have great hope that I will have this ear piece for some time to come. As always, I once again purchased a 2 year extended warranty, just in case.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Plantronics

    Posted
    Jannie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have purchased this blue tooth for years and have been satisfied for the most part. I normally buy refurbished ones due to price and thought this is why they didn't last as long. I have this in my ear most of the day. When they wear out I order another, as I found this to have the best noise cancellation quality out of most. Unfortunately I have had this new one(not refurbished) for 3 months and it no longer works. My callers cannot hear me and if they can I sound like I'm in a tunnel. I have adjusted volume with no help. I am completely disappointed to have spent this amount of money to have it become nonfunctional within 3 months. No longer a plantronic customer!

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello! Thank you for submitting your honest review for our Voyager 5220 headset. We are very sorry to hear about your experience. Based on your description, it could be that the wireless connection between devices has somehow corrupted, or the microphone is presenting an internal malfunction. We recommend to un-pair the headset, restart the mobile phone, and re-pair the headset to see if there is any improvement. We also recommend to make sure the firmware on the unit is up to date.

      Please know that we do offer a One-Year Warranty for our products, and can replace the unit if defective. Please feel free to contact our Customer Support for assistance, if needed. plantronics

  • Rating: 4 out of 5 stars

    Long time Plantronics user

    Posted
    Tap7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've always used Plantronics products, starting with the Plantronics Voyager 815. Something about the designs they have used always made me choose them. In this latest story with this model, it has become bittersweet. The connection is always solid, and folks on the other side never have trouble hearing me. My gripes so far regarding this model are A) the ear tips piece only comes in one design in the box, and for me, it becomes a little uncomfortable after wearing the device after about an hour, which leads to B) I feel that because of the design of the ear tip, it makes the sound coming from the speaker feel really tiny. Some days it feels like I have to cup my hand over the headset to be able to hear what someone is saying. But all in all, it could just be my ears and have to invest in some after market ear tips. Still don't regret this purchase

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Sound, A little Bulky

    Posted
    DanRockstra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When I first started using this item, it seemed comfortable, but after wearing it for a couple weeks I am finding it a bit of ncomfortable behind my ear. Also, the range when away from my phone is realistically about 50 ft, vs the advertised 98 ft. I wear the unit ALL DAY LONG! And wish it were I bit less cumbersome on the back of my ear. I suppose my glasses might be a contributing factor, but I need those more than a headset!! I like the voice answering feature, so when I get a call, I can just say "answer" to take the call. Useful in my situation, for sure. I m told by others that my voice quality on their end is quite good, when compared to my old unit. So that's an improvement!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best you can buy

    Posted
    Jayyyyy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I did quite a bit of research as well as used several top bluetooth headsets and this has been the best. The runner up was the Bose II. I need background noise cancelation and the Bose was pretty good. This has been much better. I work with farm machinery and when I get out of the cab and next to a motor, no one can tell. You really have to get close before your voice starts to sound a little tinny or robot like. At that point its actually hard to hear the other person. If it was loud enough to hear them next to that, you would get hearing damage. The wind cancelation is hit or miss, but I can tell you that without a doubt, this is the best you are going to get and short of sticking your head out of a moving vehicle, its pretty flawless. Of course fit is always a concern, but with multiple ear pieces I think you can find something that suits you. I can also where this with sunglasses and it doesn't bother me or the headset a bit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great improvements to a proven winner

    Posted
    BestBuyFan394
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had an older Voyager model and the sound was always terrific on both ends of the call. As with most model updates in tech products, this one makes the expected improvements - better background noise filtering, better battery life, & the latest Bluetooth version provides noticeably better range - and then it also adds cool new features like the sensor to prevent pocket re-dials and save save battery when listening to music. My old model broke at the swivel joint above the earpiece, so hopefully time will tell if this part of the design was also improved (I did purchase the charging case accessory, which should help). So, why only 4 stars? Size. I'd like a compromise between the Voyager 5220's features / performance with the size of my old Bose earpiece (~25% smaller, with similar acoustical performance).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All the Legend has to offer and just a bit more

    Posted
    Skiprubi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have used a Plantronics Voyager Legend at work for the past year and wanted a second headset for home/driving. Saw the v5200 model, read a couple reviews about better handling of wind noise and jumped right in. Purchased the case for it a couple weeks later for easy charging and a safer way to store the headset. Sounds as good (maybe better) than using the Legend, have not had much of an opportunity to do the wind test. People I call say I sound great so what more could I ask for. A bit more expensive but is it worth it...maybe. For what its worth I always buy Plantronics headsets and I am yet to regret it. I use an Android phone and the Plantronics Hub app to set it up just the way I want it to work. Have noticed a couple firmware upgrades (comes through the Plantronics Hub app) to squash bugs which i guess is nice but have not experienced any problems that i found needed to be fixed. I am a fan and highly suggest this headset.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent if it fits you well

    Posted
    MrValdez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Goods: 1-light weight, even though it's bigger and bulky it feels lighter than the other smaller models. 2-excellent sound and noice cancelation. 3-it has voice commands that open "S voice" and "ok google" from Blue tooth. 4-You can not even feel the Bluetooth on your ear and it doesn't generate pressure in your ear so it's very confortable since day one. Bads:Bluetooth has a lot of features that are useless in my ear shape because the option of a sensor that mutes a video when you are watching something on your phone keeps turning off and on because it doesn't make a good contact to my ear this is why you need to have the right ear for this Bluetooth. 2-When pair it with two devices like cellphone and vehicle bluetooth it keeps changing to vehicles signal first and when change signal to ear bluetooth it keeps changing to be hitless signal this problem never happened with cheaper bluetooth headsets.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best headset available

    Posted
    Yeagerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've owned 3 of these. The 1st, a Legend model, just wore out after 4 yrs of continued daily use. 4YEARS! The second, this model, I broke rough housing with my kids and it still functioned daily for over a year after. This is my third unit and I am still impressed with sound quality everytime I answer or make a call! I spend a lot of time on the road and I can hear clearly, and with the noise cancelling ability of this unit my customers hear me clearly to. Wind or road noise is virtually non existent. Battery life is adequate for a full day of use and many times 2+ days dependending on call volume and talk times. Longer when I'm not speaking on the phone! This is the BEST unit I have used and I've tried alot of them. Yes it's on the pricey side, but in my experience with these, you get what you pay for. In this case, MORE! This is an exceptional headset .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    BEST HEAD SET

    Posted
    jimrobie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    this is my Third Plantronics Voyager in i guess 6 or 7 years. the first one I had for 3 years I lost, bought another, then found the original 3 months later - outside. I dried it and plugged it in and it worked. I had a back up for the next 6 months before the battery finally gave out. the next one lasted me about 3 years before rough handling made the mic boom split. I bought a new one and later decided to GLUE the mic boom back together and guess what it works - not perfect, but i have a back up again. I regularly ask customers if they can hear me if i have the sunroof or windows open and the answer is always yes perfectly. If i close the windows it's only because i can't hear them with all the background noise. My only slight complaint is they switched the button functions on this latest model. I'm hoping they are configurable so i can go back to what i was used to.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Lots of good marred by a bug

    Posted
    mtcva
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sound quality is a little better compared to older Voyager. I like the size and weight. The mute reminder when you start speaking is a handy feature. One problem is that the HD Voice feature, when enabled, causes clipping in the audio on non-HD Voice calls. Plantronics tech support confirmed this with me. Their solution is to disable HD Voice. However, doing so requires changing the setting in the Plantronics app then turning the headset off for at least 5 seconds. Since you usually don't know if a particular call is going to be an HD Voice compatible call, this seems like a somewhat serious inconvenience, especially for a premium Bluetooth headset at this price point. And of course, when it's off, you miss out on the significantly improve call quality on calls that ARE HD Voice capable. They need to fix this. For your comparison, I am using it with an iPhone 7 on AT&T in the Washington DC metro area.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with a different phone (brand, model and carrier) to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics