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Plantronics - Voyager 5220 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 4155 reviews

92%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    This is the best Bluetooth in the Market to me.

    Posted
    MRRUIZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    Like the title says, to me, this is pretty much the Best Bluetooth headset in the Market, however with that said I do have some small complaints with this device and as well as some good stuff to say about it so keep in mind that this is my second replacement from BestBuy as the first one either had a defect or perhaps I might have damaged it. Pros. 1.Excellent microphones built in: it let's callers hear me very clearly, specially if your phone has HD voice built in, you will get the best clarity when callers hear you. On other brands I had, people would complaint about hearing my voice very muffled but not with the 5220, everyone who I talk to says they can hear me very clearly. 2. Battery life: so far it has given me about 6 hours 55 minutes out of the advertised 7 hours and 15 minutes of talk time and since i do have it on standby, when im not on a call with someone the Bluetooth has last me more then my 10 hour work shift. I can drive home which is another hour or longer depending on traffic and I still have about 2 hours left! 3. The design: it looks very sleek and professional. I have gotten compliments on the streets which is weird to me as that has never happened before. 4. The gel ear tips feel very comfortable but can be a little tricky to remove to swap out to your proper size, you have to put a little pressure to change the ear tips so be carefull. 5. The button for commands: it is awesome, I am using the 5220 with my Samsung Galaxy Note 5 and works great when I want to call someone, I can say call so and so person and it will do it. I can also use Google assistant with it which is pretty awesome, I LOVE that feature. 6. Bluetooth connection Range: it claims to give 98 feet from your phone, however on my test I got 65 feet before it disconnected from the 5220 which is by far one of the Best i have ever tested! Most of the ones I've owned in the past barely give me 20 feet range with lots of static. Now for the cons: 1. The manual: unfortunetely there is no explanation as to how the device charges, specially if this is your first Plantronics Bluetooth this is important. To put it as short as i can, the little LED light turns red when the 5220 is low on battery power, flashes red/blue when its pairing to your phone for the first time, Flashes blue 3 times every 5 seconds or so to indicate that the Bluetooth is almost fully charged, then turns off when its fully charged. Recommended charger is a 5 volts 1 AH, DO NOT use a 5 volt 2 AH as it will Damage the battery. I think that's why my first one stopped powering on after a few days of buying it. 2. The charger, Sigh..... The 5220 came with a car charger instead of a home charger, it's sort of good as i read that the older 5200 version didn't even have a charger. However, Most people charge their Bluetooth headsets with a charging brick that usually comes with your Bluetooth earpeace, I don't know anyone who would use a car charger to charge their bluetooth inside a home so a home charger would have been a better idea. Most would be using the Bluetooth for hands free talking in a car not charging it in one. They also don't sell a charging brick made for it. So once again make sure you buy a random 5 Volt 1 amp hour USB charger to properly charge your 5220 in case you don't have time to charge it off your PC. 3.the volume, if you Max out the volume on the 5220 you will Damage the speaker inside the Bluetooth and it will sound like a torn plastic bag when people call you. I made that mistake with the first one so i recommend only having it at 80% volume to avoid this problem. That seems to be working for me so far. Bottom line: it's still a great Bluetooth headset and I hope the next version comes with a HOME CHARGER. The price is a little steep for what you get out of the box specially since you are not getting a proper charger for it and there is also no case provided to store it, not even a case you can buy as an extra add on like the last version but it's still worth it based on its performance and extremely well sound quality of making and receiving calls. So I would still recommend it to anyone over any other brand out there, specially if you are able to drop the cash for one of these.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best darn headphones for talking on the phone

    Posted
    Will
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I mostly work from home as a software consultant and a lot of times I need to talk to customers on the phone. Working from home has a lot of perks but when I get bored sometimes or when Comcast internet is acting up, then I hit coffee shops or bars around my neighborhood. When I'm in coffee shops or bars, the background noises tend to carry through the phone and most times customers don't appreciate that. I've been searching and testing for headphones that will block background noises for phone conversations, but a lot of these new headphones concentrate on blocking background noises for your hearing by using some kind of digital white noise. Jabra was one of the first to offer active background noise cancellation back around 2006. And their latest is Jabra Elite 65T. Which I think does very well, but still leaks a lot of background noises during phone calls. Bose is coming out with Bose NCH 700 that is supposed to have the best noise cancellation for hearing and also background noise cancellation for phone calls. But that isn't out until the end of June 2019 and there aren't a lot of reviews on how this actually fares during phone calls. While researching for the best phone call quality on all headphones, because of my interest with Bose NCH 700, I came across two products that actually have the best background noise cancellation: BlueParrott B450-XT and this Plantronics Voyager 5200. Granted these are headset and aren't dual-eared headphones, but they are AWESOME for making phone calls that my customers don't know that I'm actually in a coffee shop, with the music glaring, blender whirring, and people talking in the background. These are even better than the pioneer Jabra headphones. Truthfully, the BlueParrott headset was the best at blocking background noises for phone calls, but I chose the Voyager because it's a little more conspicuous and doesn't make it look like I'm wearing a headset designed for playing video games. Batter quality is great, too. Although you should invest in buying the charger case as that will allow to store the earphone in the case and charging it at the same time. The only reason that I set it to 4 stars instead of 5 is because the voice notification telling you that it is on and connected to your devices doesn't come on when you already have the ear piece mounted on your ear. You have to turn it on, then place the ear piece on your ear and then the notification will tell you that the device is on. Maybe they can fix this with their next firmware. Just remember, this earphone is meant for phone conversations and not meant for audiophiles listening to music.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good sound poor implementation.

    Posted
    MySelf
    • My Best Buy® Member

    It's not all bad. The sound quality is good, people hear me well, nearly every time, even in moderately windy conditions (I am sure the phone/connection is the issue during the few exceptions). It is comfortable to wear and the battery life is quite good. What is not great about it: To be fair this is not my first one, it is my second one. And I used each of them with different phones (one rooted, one not). While using this device both phones were updated, which made no difference (different updates/different versions of the OS, both Android). The result is I am quite confident that the issues I have experienced are not phone related. The issues which plagued both ear pieces are as follows: Sometimes I switch it on and nothing happens until I press the red button. Sometimes I switch it on and nothing happens. I then have to try multiple times until some combination of switching it on/off and pressing the red button causes it to respond. Sometimes it comes on but out right refuses to connect to the phone. "No phone connected" again and again. Sometimes I will make a call and I hear the ringing but, when the other person answers, it disconnects from the phone. I must dig out the phone, unlock it and switch off/on bluetooth (in the in-call interface) to connect the earpiece back to the phone without loosing the call. If I push the answer/end button on the earpiece while this is happening it will end the call. This tells me it was still connected just not conducting sound. Sometimes when I hold the red button to invoke Google (S-Voice on old phone), I will hear a tone in the earpiece but nothing else happens - the phone does not wake up, Google/S-Voice does not start. Turning off and on the earpiece is the usual fix, messing with the phone is not required. These issues occurred with the first one both before and after the firmware update (which I was REALLY hoping was going to fix the problem(s)) for the earpiece. The second one already had the latest firmware on it when purchased. The Volume buttons have never given me any trouble and red button has never failed to mute/unmute, if that's any consolation.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you have been experiencing trouble with your unit.

      The issues you describe can happen when the headset's wearing sensors do not properly detect that the unit is on your ear, in order to troubleshoot this we recommend that you power the headset off and reset these sensors by pressing and holding the call and mute buttons at the same time until the headset's LED flashes blue once. If the issue persists after resetting these sensors you can disable them through our Hub app for Android and iOS. We hope you find this helpful, please don't hesitate to contact our customer care group anytime at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 4 out of 5 stars

    Great Bluetooth Headset for Business Use

    Posted
    Floridinos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I needed to replace my LG Tone Pro that had been extremely reliable for 6+ years. When I tried to purchase another I was quickly informed by Best Buy associates, that they no longer offered their extended warranty for LG products because the quality of them had degraded to the point where it did not make sense to carry or warranty them any more. The recommended choice was Jabra. After much research I actually decided to go with a Blue Parrot (B350 XT), forgoing the advice of the associate. After using for a 3 days I started getting complaints that people could not hear me and it was not the most comfortable (Over the ear) to wear for extended period of time. So I caved and exchanged it for the Jabra 45E. Hoping this would be the equal to the LG Tone Pro's I was very excited. Long story short, great sounding but could not keep the buds in my ears. Falling out constantly. The are oblong shaped buds and not a good fit for my ear at all. I also kept catching them on things as they do not retract and just kind of hang down on your shirt where they were susceptible to catching and just being in the way overall. I did like the quality and the extended warranty that was offered so I took them back and purchased the Jabra Talk 45. Again I had trouble with them fitting in my ear and my customers complained they could not hear me. So after consulting my many of my colleagues, the overwhelming feedback was to go with Plantronics. These are the most comfortable and best sounding bluetooth headset out of the bunch. I have received compliments on the sound quality and I can hear very well with them. I would give 5 stars but after a week of using them, the voice prompts have ceased that let me know if they are connected or not connected to my laptop/smart phone device. It also stopped providing talk time updates as well. So I will take them back to the Geek Squad to see what they recommend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Bluetooth But Has Charging Issue

    Posted
    TopTen

    I am a fan of the Plantronics Bluetooth and have used both the Legend and now the Voyager 5220 which is only sold through Best-Buy. Like the other Bluetooth devices, the Voyager 5220 performs very well with adequate volume, comfort, background noise reduction, connection, and even rapid charge works well with only 30 minutes of charge time to have a full 6 hours of talk time (the Legend provides 7 hours talk time compared to the Voyager 5220 providing 6 hours talk time). The issue I have had with ALL of them, and my co-workers and friends have had the same issue, is that the older the Bluetooth devices get, the more difficult they become to charge once the battery is low. I highly recommend getting the 2 Year Extended Replacement warranty through GeekSquad when purchasing the Bluetooth at Best-Buy for I never had one last a full 2 years before I could no longer charge the device. Once the battery gets low and the auto-attendant says "Battery Low.. Recharge Headset" it is important to recharge the device before hearing the auto-attendant repeats the request to "recharge headset". I have found that once the devices get older along with heavy usage, charging the device can become a problem if I let the power fully deplete and the device turns off. I have to switch cables and power sources while turning the device off and on until I finally do the "magic trick" that gets the device to begin charging and eventually it won't accept a charge at all. My last Voyager 5220 lasted 7 months before it stopped taking a charge and I just replaced it using the GeekSquad 2 Year Extended Replacement warranty. I find the voice quality superior to all other Bluetooth devices and put up with this flaw in hopes that Plantronics finally addresses and resolves this re-charging issue.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your honest review! If the unit is having difficulties charging, we recommend to download the Plantronics Hub for desktop or mobile and checking for any firmware updates. If the charging issues continue, we carry a 1 year manufacturer's warranty that will replace your product at no charge. If you need anything, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, if needed. Plantronics

  • Rating: 5 out of 5 stars

    now hear this

    Posted
    winnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    When it comes time to replace a bluetooth headset I spend some time researching what I'll buy next and when I washed my 3rd Plantronics voyager legend it was time to get a new headset. Now mind you my last 4 headsets have all been the Plantronics voyager legend as they've been the top of the game for multiple years. the audio is crystal clear, the mic was a great pickup, I could drive in a convertible with the top down and the boss would think I was sitting in my office, no joke. So if something was going to beat the legend it had to be pretty awesome. The 5200 has 4 mics (vs the legend's 3) for better audio catching and filtering, the speaker is clear and crisp, and I like the button design over the toggle for volume personally. The biggest change I'm excited about is if you hold down the button on the boom for about a second and a half you can have the headset connect to the google now agent on your phone (I didn't test S-voice or siri). This is the feature which made the most sense to me, though I wasn't going to sacrifice the operation of the other features just to get this. My only complaint is, there's yet another proprietary new connection for charging the headset BUT for some reason plantronics also included a microUSB you can charge the headset from which is a very nice addition. My wish list would be a more water resistant/water proof version of this, I'd gladly pay more for it, but maybe I should learn to check my pockets before doing the laundry. Overall I loved my Plantronics Voyager legend and didn't think I'd ever find anything better but the 5200 is my new favorite and I'd imagine it will be for many years to come.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Plantronics - Voyager 5220 Bluetooth Headset

    Posted
    1SmoothRider
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this Bluetooth after returning the Blue Parrott. While I loved the Blue Parrott the headset itself was painful to wear so I decided to give the traditional type Bluetooth another try. The Plantronics Voyager 5220 is a great Bluetooth. It can be worn on either ear. The sound is pretty clear with no static. It is crazy but sometimes it will read out the full name in my contact list when they call but most times it just says answer or ignore. Sometimes I have to shout at it cause it does not always pick up on your voice the first time. Also the Google voice sucks as it does not work most of the time, so it isn't truly hands free.I probably need to download the Plantronics app to make these issues go away. There is occasional static & the earpiece does hurt after long periods of wear. The battery life to me isn't that great. (Remember I returned a Blue Parrott that could go for 24 hrs without a recharge so I am spoiled!) But this is a adequate for daily use. It does come with a car charger so it can be charged on the go. A USB is included but no plug. I guess they figured you have enough of them laying around. That may be an issue with it keeping a decent charge as it seems to deplete itself of energy pretty quick. The range isn't as advertised. I think when they say range they mean unobstructed, like nothing between the Bluetooth & phone. If I go out on my porch or from the bedroom to the kitchen the call become very static to the point I sometimes cannot hear my caller so you may need to carry your phone with you while walking around. I like to pace when I am on the phone. It is as stated sweat proof. Once I download the app ( I so hate having to add yet another app to make a device work properly!) I will come back to give an update.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Really wanted to like it but couldn't

    Posted
    Nsgh
    • My Best Buy® Elite Member

    I bought this headset mainly for office conference calls and making phone calls while driving in the car. So the three most important things for me (in this order) are: 1. My voice quality to the listener 2. Noise cancelling (while driving and at the airports) and 3. Listener's voice quality (loudness and clarity). I was really looking forward to this headphone working well on these dimensions given the rave reviews, price tag, Plantronics' previous products and the website description/claims. I have to say that I'm quite disappointed and had to return the headsets because of the following: 1. Static noise: I have iPhone 6s and I keep getting static at my end (the listener does not hear that). This is mainly while using "HD Voice" which is basically unusable to minimize static (had to switch it off permanently). No resetting/repairing or reinstalling the Plantronics app helped. No new firmware is available currently to fix this issue 2. Loudness: The loudness of the call (at my end when others are speaking) is poor even at max volume. Especially if you are in a car etc., it sometimes is hard to hear the other person. This is a big deal as you obviously don't want to miss pieces during a crucial conference call etc. 3. Fit: I wish Plantronics will make in-ear earpieces for headphones like these. The current earpieces simply get placed on to the ear canal versus fit in. This effects the sound quality, comfort ... and the fit is wobbly versus secure On the plus side, the noise cancelling is good as the folks on the other side noticed considerable improvement in my voice/ ambient noise as I changed from my car Bluetooth to these while driving. Thanks to Best Buy for no hassle return at the store. I really wanted to have these work out but the collection of the above issues proved to be a deal breaker

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues before returning your headset to the place of purchase. Plantronics

  • Rating: 4 out of 5 stars

    Amazing noise cancelling and voice clarity.

    Posted
    CaptainCrunch

    This is an amazing Bluetooth headset. The battery lasts for days with a few calls each day. This one is a little more comfortable than the Voyager legend which I also own. Being able to charge it via any standard microUSB without the adapter is a huge plus. I actually prefer charging it this way versus the magnetic adapter because the USB stays plugged in and doesn't come off when I hit a bump in the road. The noise cancelling on this thing is unbelievable. I've been on phone calls when a semi truck accelerated past with a full heavy load, I could barely hear myself speak over the noise but the person on the other end could hear me loud and clear and barely heard the truck in the background. Cons: There are some sensors that detect when it's in your ear, and the set doesn't quite fit into my ear well enough for these sensors to consistently register the fact that it's in there. The default settings will cause the headset to automatically hang up the call when you remove it. If you have this problem you will need to download the PTLhub application on your device to change this setting. Once you've saved it, it seems to carry across those settings to different devices. The volume could be a little louder. I can't really use it to listen to my audio books because on most titles the narrator's voice tends to get a little quiet sometimes. I also don't recommend this for listening to music, although you can certainly do that. The headset is optimized for vocal clarity, not for the highs and lows you get in music. As a commercial truck driver I highly recommend this to other drivers as a must-have device. This would be great for anyone who has to take frequent calls where there is a lot of background noise. It would probably make a good computer headset for voice communication programs such as Skype and Discord if you've got Bluetooth if your computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than earlier legend

    Posted
    Montana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use my headset daily and need one with good sound quality and long battery life. The 5200 has excellent sound quality and battery life similar to the legend. One improvement in the 5200 is the option to use either the proprietary charger or a micro-USB charger. The previous legend would only support the proprietary charger. I did notice that the proprietary charger from my old Legend does not fit the new 5200. This doesn't really matter to me as I prefer charging my headset with the micro-USB. The headset is a little bit wider than the previous headset. When I wear the 5200 for 8+ hours, I can notice that I feel a little bit sore when I take it off. I wear glasses and this may contribute, or be the reason, that I have soreness after long wear times. The earpiece might be more comfortable for someone who does not wear glasses. I do think the earpiece seems to fit better on this model and is easier for me to hear conversations. I have looked for other models that would offer great call quality with better sound, but so far have not been able to find one with the features I desire most.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work on a Regular cell phone

    Posted
    TUFFY
    • My Best Buy® Elite Plus Member

    I spent over 1hr at Best Buy trying to get this Bluetooth to work on my cell phone The 1st sales rep said he could get it to work on my reg cell phone it says on the box smart phone we kept trying to get it to work well we got it connected the rep called me & the voice command said say answer or ignore with all the noise in the store I said answer & I could hear clearly so after purchasing I took my wife to dinner & the phone rang saying say answer or ignore , Well I said ignore because it did not say the number that was calling I went back to Best Buy and advised the sales rep & he was with another customer so a different rep came & he tried with neg results so I was there over 1hr again trying to get a refund & exchange for a bluetooth that works , well We try a different one & get nothing so the rep says it's my phone so I go out to my truck & come back in with my bluetooth that works & the sales rep who was there before is gone I tried to get someone to help & it took a long time to get my refund. Well today I went to AT&T where my cell phone is registered asking about the bluetooth & was advised it only works on smart phones the rep checked my phone to see if it could work & advised only works on smart phones I was advised that Motorola is the only one that makes a bluetooth for regular phones that was the make of the bluetooth I had & had purchased 6 months ago at the same Best Buy Well I went back & advised this time the manager was there to listen to me he was unable to be found last night we went to where the bluetooths were and the sales rep who had helped at the end before, was there and the manager said why did we not try a different one the answer was nobody thought of it last night well it was strange that a different one was tried and it worked it was a Motorola . So just to let anyone know in the future that the Plantronics -Voyager 5220 does not work on all phones

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Bluetooth headset available

    Posted
    swtrainer

    Wow! I have owned many Bluetooth headset over the years: Bose, Jabra, Jawbone, and Plantronics, along with other lesser known brands. The Plantronics Voyager 5220 is the best hands down. I always test out a new headset the same way...pair it with my cellphone, then hit the road...head down the highway at 70+ mph, use voice dialing to see if it can recognize commands properly and call my office line. This takes me into voicemail and I leave myself a message with the vehicle radio going at normal volume. Then, my voicemail gets sent as an mp3 to my phone. This way, once I've stopped the vehicle, I can listen to what it sounds like on the other end of a call. With the 5220, the voicemail was perfect...no road noise...no background radio...nothing but my voice coming through crystal clear. With 4 microphones, the 5220 detects which direction sounds are coming from and successfully eliminates sound other than your voice. Having owned the original Plantronics 570, as well as the Voyager Pro, the Voyager Legend, the Voyage Edge, I can say with certainty that this is the best BT handset I've ever used. The noise suppression is better than on any Jawbone or other Plantronics headset. Pros: great battery life; well placed up and down volume buttons, great voice command support. mini-usb charging (a big plus over the proprietary charging port on the Legend); comfortable wearing all day long, etc. Cons: large size may not be great for everybody; over ear design is great in upright position, but if you're a mechanic working under a vehicle, this won't stay on...I did have another "wing-type ear gel which I managed to fit over the smallest stock ear gel and that fixed that problem for me though. Recommendation: If you're looking for the best BT headset and are willing to pay the premium price, This is the headset and you won't be disappointed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent headset

    Posted
    merk2300
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall it's a decent headset. It can be used in either ear and can be switched back and forth quite easily once you have done it a few times and get the switching pattern down. It charges quickly and it holds its charge quite well. I personally believe it holds its charge better than expected. I love the speak "Answer" to answer feature. People tell me I'm clear on their end and not much additional noise, so the noise cancelling is really good. The volume on the headset is decent but it doesn't have the volume or fullness of sound of other brands I've used. This is mainly due to it not sitting fully in my ear or in line with my ear canal. I find myself at times pushing the headset in flush with my ear canal to hear better. I wear glasses and that even further distorts and messes with how it aligns in my ear. If I'm not wearing my glasses it works better but it's still not optimal for fit or volume. Determining the remaining talk time on the headset is as simple as touching a button. Overall it's a decent headset that is worth the money, but if you wear glasses or are hard of hearing you should certainly check out all your options first to determine your best fit.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound quality, connectivity, battery

    Posted
    joeyb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this BT for use at work while driving and doing other things where I need to be hands free. When you power on the device it connects almost immediately. Battery life is good, BT let's you know how many hours you have and estimates about 6 hours of talk time on a full charge. I'm skeptical about the noise cancellation feature and it's existance because when I ask people if they can hear certain noises in my background they State that they can hear it with no problem. On the users end, noise from the background of the person I'm speaking with appears to be enhanced for example if the person has the television on I can hear it quite clearly while the person states the television is on a low volume. At times the BT will connect to the phone but will have a lot of static making the person sound like a robot or to the point where you can't understand them at all and will have to turn the BT off and on multiple times to get it to work properly. The BT does not notify you when a call has ended which I find very annoying because if I want to be certain that the caller on the other end is truly off the line I have to Physically check the phone to ensure I won't say something aloud to embarrass myself after I think the person has hung up but didn't. The app interface seems pretty good and you can change some of the features which is cool but after the first few days I barely use it. Physically the BT is comfortable. I can wear it for an extended period of time and often will forget I'm wearing it. I personally don't like how the boom (microphone) sits far out away from your face as I would prefer something more discreet. Being able to use this BT on either ear is a nice factor and is convenient. All in all not a bad product.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 5 out of 5 stars

    Best bluetooth headset! Period.

    Posted
    DarkoJones5K
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had countless BT headsets since the devices were first launched years ago. From the various Motorola to the famous Jawbone and a myriad of no name junk. But this by far is the vest one I have used. If you don't mind the boom, which I actually prefer, since it provides better voice pick up and reduces unwanted noise and wind interference due to Plantronics clever design. I even use this device while riding a bike! The different ear pieces provide comfortable and non invasive ear contact so the rich HD sound can fill your ear and not the device. The curved wrap around design lightly grips the ear with confidence, but does [pose a problem for those who wear glasses. The boom rotates up and swivels to allow for use in either ear and to tuck away while not in use. And unlike some [revious models that are very similar on design, the 5200 series has a universal micro ISB port for charging, along with the connectors for charging on the expensive optional charging case/cradle; great for on the desk for easy access or tucked inside the case to protect while traveling. Firware update provide the allure of potential new features, but as of yet nothing but integration with Plantronics Manager Pro software. Included mute/digital assistant button provide voice feedback really makes this feel; like a next gen BT headset despite the only slightly modernized design. Its sleek and curvy enough to wear without feeling like a total; tool.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow! Amazing voice quality A+++

    Posted
    KBHealthy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 500 ContributorTop 500 Contributor

    I've been using the Plantronics Voyager Legends for a number of years and until now they were the most comfortable and had the best voice quality of any other blue tooth earpiece at any price. This new unit the 5200 version has better sound quality, especially in windy conditions, that was the single weakness of the previous Voyager Legend product. Even better, the Blue Tooth version has been upgraded from 3.0 to 4.1 and the range is even better than before. They also added a micro-usb port, in addition to that magnetic charging connection. I never really liked that the magnetic connection was too easy to dis-connect. This ear-piece has been improved in almost every way! Again, Plantronics has set the bar for the best sounding Blue Tooth cell phone earpiece and interestingly, "Best Buy" was the 1st to get this in stock. In fact, amazon still doesn't have this newest model on their website!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Voyager 5220: Worth every penny!

    Posted
    Paul
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was a little hesitant in purchasing this BB Exclusive Voyager 5220 only because of the price point. When there are cheaper alternatives inches away on the shelves it can be difficult to opt for one of the more expensive choices. Then I read the reviews, put trust in the reviews, and ultimately bought it. I'm very happy I did as the sound clarity is excellent (even with the windows down). Fit is extremely comfortable with the stock ear bud (you have two additional in the box). Battery life is good so far and recharging is fast. I do have one small negative. This unit can be charged via the micro USB [included] cable. The problem is the access cap that must be opened on the Voyager is a pain to open. So difficult that I didn't want to go through that process again so I ordered the Plantronics Voyager 5200 charging case/charging stand for $32.00 [even though it states "5200" in the title, it works with the "5220" wonderfully). If this charging application/unit was included that would have made things outstanding. The micro USB charging option is still there if I don't have the stand/case or need an emergency charge somewhere. I'm happy as is and would recommend the Voyager 5220.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good balance of aesthetics and utility

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First off, don't buy this product under the assumption the price is "a lot of money" or any other belief which undermines the target price to performance ratio. This is a good product for the price and as a ride share driver the key functionality is the noise cancellation (limiter) feature where the microphone does not pickup background noise or wind noise. The voice quality on the receiving end is crystal clear and what you hear could use some improvement but it is good enough. The one star I marked off was for comfort. This unit can fit on many different ears and is packaged with 3 different swappable ear bud pieces that twist off. However the problem is the top portion will normally feel very uncomfortable over the top of your ear as it digs into you over time. It is secure so that is not an issue but I feel this product is not a one size fits all. While I can swap it to one ear or the other ever few hours as the pain takes hours to truly develop for me I feel that in 2017 we should be able to have something a bit more comfortable even at this price point. Due to the performance being more reliable than other brands I tried out though, I had to objectify utility over comfort as my job depends on it. Not once over a month have I missed a call or had any issues with syncing. Solid 4 out of 5 as it could definitely be improved upon but again, for the price you won't find much better out there.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Plantronics Ever

    Posted
    GeekFreak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought the 5220 at Best Buy about a month ago. I have had many plantrontics in ear bluetooth communicators, the last 2 being the Plantronics Voyager Legend. The Legends were great on my end, but depending on where I was in my house or out and about, friends would tell me that I was cutting out. It was not constant but enough that they had trouble hearing me, so after the second one, I went to Best Buy and bought the Voyager 5220 after reading the specs differences. Now this problem had been on an iPhone 6s Plus and 2 different Androids, so to me that ruled out any phone problems with the 2 original Voyager Legends. The 5220 is incredible. It has yet to cut out or be unstable in any way whatsoever. When I switch from the phone to the 5220, callers tell me that whatever I did sounds loader and clearer. Maybe it is the bluetooth 4 vs. the 3 on the original? It was more than worth the money! USB C would have been nice. It comes with a USB micro cable and a cigarette lighter plug in charger for the car. No power brick for in the house, but I have so many of those and cables, no problem, but it would have been nice. It comes with 3 sizes of ear tips but no felt covers like the original. I have leftovers, but again, would have been nice. All in all, this is definitely the best Voyager that Plantronics has ever made. A little pricey, but again, worth every penny plus a few for stability, clarity and comfort!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice headset overall.

    Posted
    tjones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Clear calls. I use this for five to 10 hours most days and occasionally it will stop transmitting my voice to the caller. A quick reboot fixes it, but it's inconvenient. This is not common but it has happened two or three times over the last two weeks. Overall the headset is very good at filtering out background noise. When I'm driving it's better than the factory Yukon mic, and quiet in loud areas like near trucks and in a hardware store. If you work in a busy office with other voices they will be audible to some extent but minimal compared to the standard microphone on a cell phone. As far as filtering out surrounding noises this is substantially better than many other types of headphones I have used. X1 powered headphones have better Bluetooth range, but they but just don't filter enough background noise for the caller on the other end. Other than the very minor connection issue the battery life could be a bit better. 7 hours just isn't quite enough for a long day on the phone. I find myself recharging this headset in the middle of the day to ensure no disruption. With an extra hour of battery life this would probably be a 5-star review. The average person making a few dozen calls a day will find this headset very functional, and probably the best headset of this type I've used.

    I would recommend this to a friend