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Customer Ratings & Reviews

Plantronics - Voyager 5220 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 4478 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 3, showing41-60 of 118 Reviews
  • Rating: 1 out of 5 stars

    1 star

    Posted
    LLS26
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I can only use this to listen to music because people can never hear me clearly while I'm trying to use it on phone calls. I would take it back to Best Buy but I have had it for about 2 months . This device has only been used minimally and not everyday .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Poor Battery

    Posted
    Varun
    • My Best Buy® Member

    This bluetooth was nice to start with but the battery has degraded over a period of 20 days. Does not last beyond 2 hours. Now stuck with it :(. The product is good but without robust battery how will i enjoy it ?

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect, drain the battery and fully charge. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. plantronics

  • Rating: 1 out of 5 stars

    failed to stay connected

    Posted
    e2less
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I returned this item because it failed to stay connected to my phone within very close range. Sound quality was great by wouldn't stay connected to my phone.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello! Thank you for your review on our Voyager 5200 headset, however, we are sorry to hear about your experience. If you are experiencing some connectivity issues with the headset, you may want to reset the Bluetooth connection with your mobile. To do so:1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue.You may also want to disable the smart sensors of the headset. If they are not calibrated you could encounter these type of issues. In an idle state, simultaneously press and hold the call and mute buttons for 5 seconds
      and a voice prompt will inform you of smart sensors status. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Rating: 1 out of 5 stars

    Not worth the money you pay for it

    Posted
    Butterfly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased it March 20th 2017, and by June 9th it does not work. Had a Bose Bluetooth series 2 for over 2 years before I had to replace it and then they did not make them anymore. This is the reason I purchased this brand, I DO NOT RECOMMEND.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require troubleshooting or replacement assistance. Plantronics

  • Rating: 1 out of 5 stars

    Haaaawwwwrrrribllllleeee

    Posted
    Amytante
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is the worst bluetooth headset I ever purchased after 2 weeks of trying them out I buckled and returned them....DO NOT BUY!!! especially if you have small ears and plan on talking on the phone

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your honest review. While we thrive for our products to fit everyone, we understand that one size doesn't fit all. That is why we include 3 different sized eartips so the fit and comfort can be improved. If you need any assistance or have any questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. plantronics

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Damion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love this brand but this product is was a big disappointment....this is the first my 2nd go around with this product, works great for a few months then started to drop connections

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for your review, however, we are sorry to hear about your experience. If you are experiencing some issues with the connection, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access your phone Bluetooth settings and select "PLT_ V5200". You may also want to disable the smart sensors of the headset to completely isolate the issue. In an idle state (while not in a call), simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. Remember this unit counts with a limited warranty since the first day of purchase. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance. plantronics

  • Rating: 1 out of 5 stars

    poor mic quality

    Posted
    krk89
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Was very disappointed when I tried these. My $15 wired headphones microphone provided people I spoke with a much better quality. I have already returned the product.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. plantronics

  • Rating: 1 out of 5 stars

    Battery dead

    Posted
    Bestbuy1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Worked fine for 10 days and then stopped working, it does. It charge no matter how long I charge whether through laptop or wall charger. Going to return it today.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you experienced trouble with your unit.

      Please be sure to try using other cables, chargers and updating your headset using our Plantronics Hub software to see if this helps the issue. Our customer care group is available at www.plantronics.com/support if you require assistance! Plantronics

  • Rating: 1 out of 5 stars

    Not as great as previous midel

    Posted
    Brobinson77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had a lot of issues with background noise. Tried exchanging and still same problem. Outside of return policy so now I have hit Plantronic up for exchange. Stay with the voyager legend if you have that one.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Sorry to hear you're having trouble with your headset.

      It is quite strange for the same problem to happen with two units. We would like to help you regarding this issue, please contact us at www.plantronics.com/support Plantronics

  • Rating: 1 out of 5 stars

    Returned because of comfort

    Posted
    JS7kids
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The voyager is a great headset. Sound quality and background noise cancellation is awesome. I returned because I am a big guy with big ears :) and it started to hurt my ear after about 5 minutes.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for consideration when developing new products and accessories. Plantronics

  • Rating: 1 out of 5 stars

    Not what i expected for a Bluetooth

    Posted
    Babyboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I didn't get what I heard about this Bluetooth...background noise could still be heard as well and it just didn't fit right in my ear it was just a bad experience for me....

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220! We will forward your comments and feedback to our team for future consideration when developing new products and accessories, please don't hesitate to contact us at www.plantronics.com/support if you require assistance! Plantronics

  • Rating: 1 out of 5 stars

    Really bad Reception

    Posted
    Thorn2633
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member
    • Top 1000 ContributorTop 1000 Contributor

    Tried it on my oneplus one and Nexus 6p and no matter what it still broke up, while my phone was in my pocket. Only worked when phone Was in plain view

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. and test.

      You may also want to try the headset with another bluetooth cell phone. To see if the issue follows the headset. If it does, the headset is likely defective. If that is the case we can replace that device. You can use the following url to view our replacement steps.
      http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Plantronics

  • Rating: 1 out of 5 stars

    Volume and Comfort

    Posted
    PaulN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Very hard to heard and incredibly uncomfortable around the ear. Since they make the packaging childproof/adultproof, I ruined the packaging and they wont take it back. Very Disappointed.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Our customer care group is available anytime at www.plantronics.com/support if you require assistance with your unit. Plantronics

  • Rating: 1 out of 5 stars

    Constantly disconnects

    Posted
    Glassman1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this to use at work, and at first it worked well. After a few days I would be talking or listening, but I couldn't hear or be heard. So I returned it.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product. Plantronics

  • Rating: 1 out of 5 stars

    Poor sound quality, disappointing

    Posted
    KarinM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Used this headset for about 5 days and it cut out and others could not hear me clearly. Bummed about this as I was looking forward to upgrading from one that had gotten stolen...

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 1 out of 5 stars

    Stopped working after 2 weeks

    Posted
    Null
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Won't charge or turn on. Stopped working yesterday just after the 2 weeks return policy had expired. Not sure if I will be buying tech though bestbuy for much longer.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit. If your headset doesn't seem to charge or power on anymore please try updating your headset using our Hub for desktop application on a PC to see if this helps the issue. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 1 out of 5 stars

    This is a bad Product.

    Posted
    Twin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had two of these and could never get righter of them to connect to Sire, even with the assistance of Tech Support which is available on an Appt specifically for this product.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      To access your phone's voice assistant you just need to ensure your headset is powered on and connected to your phone, then press and hold the headset's mute button until you hear the confirmation tone.

      If you've tried this but the phone's voice assistant doesn't respond we recommend testing your headset with a different phone in order to isolate the problem. Please contact us at www.plantronics.com/support if you require assistance with your unit. Plantronics

  • Rating: 1 out of 5 stars

    Use to work great. Now it's dropping call

    Posted
    Lilhulk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Everyone says I sound like in a hole drops calls use to really be great. but now I'm totally. Dissatisfyed

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hi! Thank you for your honest review, however, we are sorry to hear about your experience. If you are experiencing some audio and connectivity issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V5200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset with the smart sensors turned off to see if that's what causing the headset to disconnect. In an idle state, press and hold down the call and mute buttons until you for 5 seconds and a voice prompt will inform you of smart sensors status.Last but not least we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance. plantronics

  • Rating: 1 out of 5 stars

    Not Worth The Money

    Posted
    Doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the worst Plantronics Headset I have had. It is my 3rd. Others last a little over a year. This one didn't last 6 months. A lot of money for a bad product.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance with your unit! Plantronics

  • Rating: 1 out of 5 stars

    Constantly disconnects

    Posted
    Glassman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    From reading the reviews I think my headset may have been defective. It did constantly disconnect, but that was my experience with this rating.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics