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Customer Ratings & Reviews

Plantronics - Voyager 5220 Bluetooth Headset - Black-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 4100 reviews

92%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 94 Reviews
  • Rating: 2 out of 5 stars

    Good sound poor implementation.

    Posted
    MySelf
    • My Best Buy® MemberMember

    It's not all bad. The sound quality is good, people hear me well, nearly every time, even in moderately windy conditions (I am sure the phone/connection is the issue during the few exceptions). It is comfortable to wear and the battery life is quite good. What is not great about it: To be fair this is not my first one, it is my second one. And I used each of them with different phones (one rooted, one not). While using this device both phones were updated, which made no difference (different updates/different versions of the OS, both Android). The result is I am quite confident that the issues I have experienced are not phone related. The issues which plagued both ear pieces are as follows: Sometimes I switch it on and nothing happens until I press the red button. Sometimes I switch it on and nothing happens. I then have to try multiple times until some combination of switching it on/off and pressing the red button causes it to respond. Sometimes it comes on but out right refuses to connect to the phone. "No phone connected" again and again. Sometimes I will make a call and I hear the ringing but, when the other person answers, it disconnects from the phone. I must dig out the phone, unlock it and switch off/on bluetooth (in the in-call interface) to connect the earpiece back to the phone without loosing the call. If I push the answer/end button on the earpiece while this is happening it will end the call. This tells me it was still connected just not conducting sound. Sometimes when I hold the red button to invoke Google (S-Voice on old phone), I will hear a tone in the earpiece but nothing else happens - the phone does not wake up, Google/S-Voice does not start. Turning off and on the earpiece is the usual fix, messing with the phone is not required. These issues occurred with the first one both before and after the firmware update (which I was REALLY hoping was going to fix the problem(s)) for the earpiece. The second one already had the latest firmware on it when purchased. The Volume buttons have never given me any trouble and red button has never failed to mute/unmute, if that's any consolation.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you have been experiencing trouble with your unit.

      The issues you describe can happen when the headset's wearing sensors do not properly detect that the unit is on your ear, in order to troubleshoot this we recommend that you power the headset off and reset these sensors by pressing and holding the call and mute buttons at the same time until the headset's LED flashes blue once. If the issue persists after resetting these sensors you can disable them through our Hub app for Android and iOS. We hope you find this helpful, please don't hesitate to contact our customer care group anytime at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 2 out of 5 stars

    Really wanted to like it but couldn't

    Posted
    Nsgh
    • My Best Buy® Elite MemberElite Member

    I bought this headset mainly for office conference calls and making phone calls while driving in the car. So the three most important things for me (in this order) are: 1. My voice quality to the listener 2. Noise cancelling (while driving and at the airports) and 3. Listener's voice quality (loudness and clarity). I was really looking forward to this headphone working well on these dimensions given the rave reviews, price tag, Plantronics' previous products and the website description/claims. I have to say that I'm quite disappointed and had to return the headsets because of the following: 1. Static noise: I have iPhone 6s and I keep getting static at my end (the listener does not hear that). This is mainly while using "HD Voice" which is basically unusable to minimize static (had to switch it off permanently). No resetting/repairing or reinstalling the Plantronics app helped. No new firmware is available currently to fix this issue 2. Loudness: The loudness of the call (at my end when others are speaking) is poor even at max volume. Especially if you are in a car etc., it sometimes is hard to hear the other person. This is a big deal as you obviously don't want to miss pieces during a crucial conference call etc. 3. Fit: I wish Plantronics will make in-ear earpieces for headphones like these. The current earpieces simply get placed on to the ear canal versus fit in. This effects the sound quality, comfort ... and the fit is wobbly versus secure On the plus side, the noise cancelling is good as the folks on the other side noticed considerable improvement in my voice/ ambient noise as I changed from my car Bluetooth to these while driving. Thanks to Best Buy for no hassle return at the store. I really wanted to have these work out but the collection of the above issues proved to be a deal breaker

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues before returning your headset to the place of purchase. Plantronics

  • Rating: 2 out of 5 stars

    Not strong enough

    Posted
    Aleks
    • My Best Buy® MemberMember

    I bought it a years and couple months ago for 149.99$ and for those kind of money I was expected to used it more then a years.And funny part is that I bought a protetion from best buy for a year and this happen to it a mouth after the warranty expaired.Whatever I was happy with the quality of the product it's comfortable (many times i was forget about it when it still on my ear) which is important if you need it all day long but you have to be ready to buy a new one after a year.I have a frends that have the same situetion. I just bought a blue parrot so I'll see how that work.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello and thank you for sharing your feedback on our Voyager 5200 headset. We're sorry to hear about your experience. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. If you have technical difficulties, we strongly recommend you to contact our Customer Care Team at: 855-765-7878 as they might be able to fix your issue through troubleshoot. Thank you for your comments. We will forward them to our team for review and as a future consideration. plantronics

  • Rating: 2 out of 5 stars

    It's not made for truckers

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's to small so I lose it easily but then again I do that with everything, the volume never gets loud enough and when your a truck driver you need your headset to perform in loud situations, the battery life on this sucks, you only get 6 to 7 hours talk time and I'm on the phone unfortunately from sun up till sun down on most days, I did enjoy it telling me whose calling and giving me the option of accepting or denying the call. Ultimately you just can't beat a blue parrot and for 150 dollars I bought the 450 blue parrot which gives me all the same features but at a way better quality for what I use it for, but if you just need it for car rides or use it around the house then it's a great product but of your a truck driver and spend most days on the phone talking with your kids,wife,dispatche or other annoying ppl you want a blue parrot not this platronics.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 2 out of 5 stars

    Works great when it works

    Posted
    mattsvr4

    I've used Plantronics bluetooth devices for a while. Over the past year I've noticed more issues. Some days it works other days it disconnects and when I make calls it says its connected but my iphone end ups being the default speaker. I know it's not just my phone. Happens to my mother (I bought her one too) and it also happens to my wife. All Iphone. So i tested on my fathers S5. Same problem. It's either the device or the technology. Seems like bluetooth is very easy to interfere with. Only problem is I've never had issues with any other bluetooth devices except for plantronics.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset.

      If the headset doesn't disconnect but the call audio switches to or remains on the phone instead of your headset you might want to set your iPhone's Settings>General>Accessibility>Call audio routing to Headset or Bluetooth headset. In case you have the same results this might indicate an issue with your headset's smart sensors and we recommend disabling them through our Hub app for iOS and Android by going into Settings>Smart Sensors and settings the MASTER option to off or disabled.

      Please don't hesitate to contact us at www.plantronics.com/support if you require further assistance. Plantronics

  • Rating: 2 out of 5 stars

    Plantronics Voyager 5220

    Posted
    techie1
    • My Best Buy® MemberMember

    This review is way over due. I purchased this blue tooth over 1 year ago and I had problems with this product. Right now the blue tooth is connecting and disconnecting from the phone which I sometimes have to hold the phone in my hand to keep a steady connection. The device is constantly falling out of my ear. This model people can still hear background noise which I thought for the price it has noise cancelation built in. I had a older version don't have the model number but it seems like it was much better than this model. I don't see how four or five stars can be given for this product. No I would not recommend this product. I have to start all over again for my search of a reliable blue tooth.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 2 out of 5 stars

    skips during music playback

    Posted
    copterPilot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using Plantronics headsets for decades - both wired and bluetooth versions. The first, a Discovery 975 didn't support AD2P so you couldn't listen to music or audiobooks. This one skips (dead air) during music playback. Geez. At first I thought it was fault in the digital stream, then I thought it was a problem with the device I had my music library stored on. Nope. It's in the headset. Plantronics' website has info on another device (non-bluetooth) that skips during music playback but states that it shouldn't occur with an A2DP bluetooth device. This is disappointing for a $130 headset. I'm planning to return it - I hope it's not a problem with the series or I'll be returning the charger too.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 2 out of 5 stars

    Nice headset, but less reliable then past models

    Posted
    shanskib
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my third headset. And replaced with one that was dropping or causing intermittent connectivity issues with the Bluetooth on my cell phone. At first, I thought it was an issue with my cell phone. Yet, I am seeing consistent issues where people are having trouble hearing me on meetings, using my work cell also. I will likely be replacing this unit, with a different brand all together. I have really liked this headset in the past, and not sure if/what has changed with hardware/software/firmware, but doesn't work well, for the price.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, we are sorry to hear about your experience with the Voyager 5220 headset, please try the following: 1) Completely unpair from your phone. 2) Power off and on both devices. 3) Press and hold the call button until the LED flashes red/blue on your headset. 4) Reconnect. 5) Press and hold the call + mute buttons until you hear "smart sensors off". 6) Test. We also recommend to download the Plantronics Hub on your computer, from our official website, connect the headset using a USB cable, click on Notifications > Search for updates, and test. If the issue continues, there might be an actual fault with the headset, in which case a replacement will be necessary. The Voyager 5220 comes with a 1 year Limited Warranty, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. plantronics

  • Rating: 2 out of 5 stars

    Best product except one

    Posted
    Shek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am using this product for 3 months now. Excellent product I have c OP ne across so far. It connects easily to phone and is easy to use. Sound 12 quality is fantastic. Even if I am walking in windy conditions the noise cancellation works perfect. My only issue is it won't connect to laptop that easily through the bluetooth. I had time connecting to laptop to use it during the Skype calls or meetings. Otherwise it is a very good product. I will recommend this product to friends if their need is to use it for their mobile phone only.

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220! In order to ensure the best possible softphone experience we recommend using our BT600 Bluetooth adapter, please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions. Plantronics

  • Rating: 2 out of 5 stars

    Excellent audio but not for me

    Posted
    efhicks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The audio was excellent, in both directions, but this headset isn't for me. I do not like over the ear headsets but I needed a new headset and based on other reviews I gave it a shot. It felt heavy and awkward. Glasses make it more uncomfortable. I found it very difficult to put on with one hand which reduces it's usefulness in the car. The electronics are excellent but the overall design is old school and just not right for me. I went with a new Voyager Edge again.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, we are sorry to hear about your experience with the Voyager 5220 headset, while we thrive for our products to fit everyone, we understand that one size doesn't fit all. The Voyager 5220 headset includes 3 different eartip sizes, we recommend you to try them out, since they can considerably change the fit of the headset and might make it more comfortable for you. If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878. We thank you for your feedback, your comments have been forwarded to our product development team so we can further improve our products. plantronics

  • Rating: 2 out of 5 stars

    Took back, did not open

    Posted
    RIT33

    At my local BestBuy store, this was an impulse purchase to replace a crumbling Voyager Legend, but the Voyager 5220 is not compatible with the magnetic charging cable that the Voyager Legends came with. A magnetic charging case is available for the 5220, but not a magnetic cord alone, and the case does not appeal. Since I kept 3 (!) from old, dead Legends, this incompatibility is a big downer. I'll just buy a discontinued $50 Legend. The Micro USB takes two hands and a sharp eye, as I found from using my Sony Stereo/FM Bluetooth headset.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we will forward your comments and feedback to our team for future consideration when developing new products and accessories.

      Please don't hesitate to contact us at www.plantronics.com/support if you require assistance! Plantronics

  • Rating: 2 out of 5 stars

    Decent Sound Poor Reception

    Posted
    DSam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Headset has good sound quality. Good volume - voice controls. Has excellent background noise cancelling (i.e. wind noise, road noise in cars, etc). Biggest downside is the reception from the headset to phone. If I walk with the phone in my pants pocket the headset loses connection and becomes garbled. I have used many other Bluetooth headsets including headphones, plantronic, Jabra, etc and none of the others have this problem. If you want to be able to walk and talk (with phone in your pocket) it might not work well for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Reliable but unimpressive sound quality

    Posted
    VernieMac71
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used solely Plantronics for my bluetooth headset needs for the past 6 years and always relied on the call quality of the Voyager set. Call quality on this one is by far the worst I've experienced and considered several times to return. But the consistent connection with two phones and ease to answer calls kept it in my possession. When connected the quality of calls has a crackle and not as clear as previous versions. I've always been happy to pay a $100 for a quality bluetooth but in this case it is not worth the $129.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200, we are sorry to hear you're experiencing trouble with your unit.

      In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

      If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance. Plantronics

  • Rating: 2 out of 5 stars

    Terrible battery life

    Posted
    dsummey30
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had 2 of these and both of them have terrible battery life it says 7 hr talk time more like 1hr if I'm lucky. Neither one has made it a full day without it dying on me, I'm a cable technician who is on the phone some not a lot. I have it connected to work and personal at same time which is a positive but I had the older Legend model and that didn't have any influence on bad battery back then not sure what the difference is here but it's no good. Good call quality, good features just terrible battery life.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we have a few troubleshooting options that you can try if your unit is not giving you the rated talk time even after a full charge. Please don't hesitate to contact our customer care group at www.plantronics.com/support for assistance, in case we are unable to fix the issue by troubleshooting you can request a replacement under the product's limited warranty. Plantronics

  • Rating: 2 out of 5 stars

    No real difference from previous model

    Posted
    acspw
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After hearing about the new Voyager 5220 and how it was supposed to have superior noise cancelling capabilities, wanting to upgrade from the Legend I bought one. Unfortunately, I found that there is no difference between the Voyager 5220 and the Voyager Legend and the noise cancelling. Also, the 5220 is somewhat larger that the Legend making it less comfortable to wear and it doesn't fit as well. If you are looking to upgrade from the Legend I would definitely think twice before purchasing the 5220.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review.

      We consider the noise cancellation capabilities of the Voyager 5200 series to be superior compared to the Voyager Legend, although since the Legend already had excellent noise cancellation this might only be apparent on scenarios where there is a lot of background or wind noise.

      The ear tip sizes for the new Voyager 5200 have also been adjusted. If it's not as comfortable as it was before you might want to try another ear tip size. Plantronics

  • Rating: 2 out of 5 stars

    Just horrible

    Posted
    Sourdoughjosh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was so excited to get this updated version of an old favorite, and really wanted to like it. Sadly, this headset is unreliable and suffers from more connection issues than I've experienced with any other headset. Frequent disconnects, sensor issues, etc... make this totally unusable (I went through 3 of these before giving up and returning it). Tried these on different phones, with no improvement, and an now back to my old Plantronics Edge with broken sensors that still works better than this.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset, if you're having trouble with your headset's smart sensors you might want to ensure the headset's firmware is up to date through our Hub app for Android, iOS, MacOS and Windows. In case the issue persists we recommend disabling the wearing sensor. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit. Plantronics

  • Rating: 2 out of 5 stars

    Had problems on first day

    Posted
    Ridewitalex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I plan on returning this headset fits great looks great but very problematic . From the minute I turned it on it wouldn't sync properly to my Android S7 i had to call plantronics and they explained it wasn't updated ??? , people don't hear me even at its highest volume and I am now hearing a tapping noise from speaker when someone talks I mean for a new headset this is too many problems. I just bought it black Friday. Shoulda went back to my old LG .

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, we are sorry to hear about your experience with our Voyager 5220. In this situation, to fix the issue you are experiencing with the headset, you may need to reset the Bluetooth. To reset the connection, please follow these steps, 1. Delete the headset from your cell phone's list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. If you have any further questions, please feel free to contact our Customer Care team at http://www.plantronics.com/us/support/contact/ Plantronics

  • Rating: 2 out of 5 stars

    so-so

    Posted
    doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    had older model & when i asked salesperson if this one was like my old one he said it was exactly like it. well it wasn't had to bring back to store because it wouldn't sink up to my phone correctly after 30 minutes the salesperson got it to work ALMOST as good as before because i have older phone it doesn't find nubers the same way as before when i upgrade my phone it will be fine (i hope)

    I would recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Hello, thank you for your honest review on our Voyager 5220, in case you are having issues with the Voice Dial features, you would just need to press and hold the MUTE (the red button on the MIC boom). In case you have any further questions or concerns, please feel free to contact our Customer Care team at: http://www.plantronics.com/us/support/contact/ Plantronics

  • Rating: 2 out of 5 stars

    made for people with small ears or something

    Posted
    Countryboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit is clear when you listen. When you can get into the ear far enough people hear you ok. It does not work well for me. The BB guy probably thought he was getting the correct product (my vehicle is noisy and I told him this) but I am not very satisfied. It just does not fit very well over my ear and I have tried all different ways to make it fit better and more comfortable. Over all not satisfied at all.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220, we will forward your feedback to our team for future consideration when developing new products and accessories. If you find the headset's fit too tight or too loose for normal use please make sure to try wearing it on either ear and try all of the included eartip sizes to see which one gives you the most comfortable and secure fit. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics

  • Rating: 2 out of 5 stars

    Did not work well for Dragon

    Posted
    Anon
    • Verified PurchaserVerified Purchase

    A similar Voyager received decent reviews for speech recognition, but two apparently crucial differences. The other model had a 'dongel' which provided 'wide band' connectivity, and had a longer boom, putting the mic closer to the lips. This device was no better than the built in microphone on my device in terms of speech accuracy.

    No, I would not recommend this to a friend

    • Brand response

      PlantronicsRepresentative

      Thank you for your honest review on our Voyager 5220. In order to get the best possible transmit audio performance for calls or dictation you might want to consider using our BT600 Bluetooth adapter and also adding the headset as a new dictation source in order to train the software for better accuracy. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance! Plantronics