Customer Ratings & Reviews

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Overall Customer Rating

91%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 1759 Reviews

    • Brand Response

      PlantronicsRepresentative 

      October 17, 2016

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset.

      If the headset doesn't disconnect but the call audio switches to or remains on the phone instead of your headset you might want to set your iPhone's Settings>General>Accessibility>Call audio routing to Headset or Bluetooth headset. In case you have the same results this might indicate an issue with your headset's smart sensors and we recommend disabling them through our Hub app for iOS and Android by going into Settings>Smart Sensors and settings the MASTER option to off or disabled.

      Please don't hesitate to contact us at www.plantronics.com/support if you require further assistance. Plantronics

    • Brand Response

      PlantronicsRepresentative 

      May 16, 2016

      Thank you very much for your honest review.

      We consider our Voyager 5200 series to be our best noise cancelling Bluetooth headset yet and we are glad to hear you like these features! Plantronics

    • Brand Response

      PlantronicsRepresentative 

      May 2, 2016

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. and test.

      You may also want to try the headset with another bluetooth cell phone. To see if the issue follows the headset. If it does, the headset is likely defective. If that is the case we can replace that device. You can use the following url to view our replacement steps.
      http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Plantronics

    • Brand Response

      PlantronicsRepresentative 

      September 6, 2016

      Thank you for your honest review on our Voyager 5200 series Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues before returning your headset to the place of purchase. Plantronics