Customer Ratings & Reviews
- Model:
- Edge
- SKU:
- 5154043
to a friend
Customers are saying
Customers are positive about the Voyager Edge Bluetooth Headset's sound quality, battery life, comfort, and charging case. Many also appreciate its lightweight design and clear call quality. However, customers are negative about the headset's connection stability and fit, with some experiencing issues maintaining a connection to their phones or finding the earpieces uncomfortable. A few users also mentioned concerns about the volume level.
This summary was generated by AI based on customer reviews.
Similar to the Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They Bose Bluetooth was not avail so I purchased this it is the same quality and cost.
I would recommend this to a friendPlantronics Voyager
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose Bluetooth that is no longer available and purchased the Plantronics. I have gotten use to it and am happy with it so far...A little different on the ear, but overall very please with the performance.
I would recommend this to a friend- Cons mentioned:Connectivity
Not the best Bluetooth that Plantronics hasade!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great and stays in my ear all day, but it does not keep a good connection with my phone and often disconnects two - three - even four times during one conversation. This inconvenience makes this a no go for me and I plan on returning it and getting a different model
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi,
We are sorry to hear that you are having disconnection problem with your Voyager Edge headset. Please contact Plantronics Support for deeper troubleshooting. Thank you!
- Pros mentioned:Sound quality
NICE UPGRADE !!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice upgrade from my old 975 and Legend. Sound quality is on par with both of these older units, but the wind noise reduction needs some work. Maybe a firmware upgrade will do the trick....still love this unit
I would recommend this to a friendBrand response from PlantronicsProductSpecialist
Posted .Thank you for your feedback and suggestion. If there is a firmware upgrade for Voyager Edge, you can find details of release note at Support Knowledge Base (http://www.plantronics.com/us/support/kb/index.jsp?).
Plantronics representative
- Cons mentioned:Connectivity, Fit
It can't work if it won't stay in your ear!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this. But no matter what I did, it wouldn't stay in my ear unless I used the inconvenient and uncomfortable loop for behind the ear. I tried all three sizes of ear piece, none worked. Other brands have gel buds with smaller loops inside the ear, and with small areas that fit into the ear canal. They stay on fine and are very comfortable. Not only won't this one stay, when it is loose, it jiggles and breaks the phone connection. I tried everything for 3 weeks before giving up and buying a Motorola Boom... only because the BOSE that I had for years is no longer made.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review.
When we design a specific headset we aim to accommodate around 80-90% of different ear shapes and sizes but unfortunately one size doesn't fit all. If the headset is uncomfortable to wear, feels loose in your ear or just seems like it'll fall regardless of the eartip size you are using we do recommend trying a headset with a different wearing style.
We will make sure to forward this feedback to our product managers for them to consider when designing future products.
- Cons mentioned:Fit
Decent but not excellent headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must use a headset to have any chance of being able to hear well enough on the telephone to carry on a conversation. I have, in most recent years, been using Bose headsets....The last Bose headset I purchased was Excellent (with the previous version being between Decent and Excellent) but they are no longer manufactured and I was forced to research and try new ones. After a lot of research I thought this was the headset for me but it fits poorly and the sound quality does not seem any better than mic'd skullcandy headphones...at least to me. I am going to test out some other highly rated headsets out there because this one is not very great and I am still searching for something that is close to the Bose headsets.
I would recommend this to a friend VERY GOOD HANDS FREE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.UPGRADED FROM A PLANTRONICS LEGEND AND INDEED EVEN WITH THE GOODNESS OF THE LEGEND IT WAS A UPGRADE
I would recommend this to a friendBrand response from PlantronicsProductSpecialist
Posted .Hi Renon,
We are happy to learn you like Plantronics Voyager Edge's superior noise cancelling, voice commends and moisture resistant features. Thank you for sharing your opinion on your Edge with us.
Cathy
Plantronics representative
- Pros mentioned:Battery life, Sound quality
Easy to use and great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to connect and use. Sound quality is great for both parties. Battery life is decent.
I would recommend this to a friend - Cons mentioned:Fit
Falls out of ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics edge constantly falls out of my ear. I loved my Plantronics voyager so I was expecting great things from the edge but I was disappointed in this purchase.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi-have you tried with different size of eartips? If you have, we are sorry to hear that Voyager Edge headset doesn't fit you. You may want to check out other bluetooth design such as Plantronics Voyager Legend that has similar features as Voyager Edge.
- Pros mentioned:Sound quality
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my ear good and it gives excellent sound. Only problem I had was I can't charge the device in the cradle without taking the plastic piece that goes around your ear off. But I have decided to leave the plastic piece off and choose a bigger gel insert. Problem solved.
I would recommend this to a friend Bluetooth is reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very dependable. Voice is clear. No problem pairing with my phone.
I would recommend this to a friendMy favorite Bluetooth ear piece ever !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Plantronics "Edge" is by far the best performing Bluetooth ear piece I have ever used. Incoming & outgoing voice quality has been outstanding. I rarely give 5 stars on anything but the "edge" is a winner.
I would recommend this to a friend- Cons mentioned:Connectivity
Not as good as I hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product. Just not as good as I had hoped it would be after reading the reviews. Most people I speak to while using it tell me that my voice is much quieter (difficult to hear) than it was with my old earpiece. Maybe the better noise cancelling ability is cancelling out my voice. The battery hasn't lasted a full six hours as they claim it should. I noticed that when it gets down to one hour of talk time remaining, it tends to disconnect from my phone sitting beside me. I could understand its range becoming less as the battery weakens but not that much. So I have only been able to get 5 hours of talk time out of it. It is a good product, just not what I hoped it would be.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .You might want to try fully draining and recharging your unit's battery and then resetting the Bluetooth connection between your phone and headset to see if that helps the issues. To do so;
1.. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone.
If this does not fix your issue with the microphone quality being bad or the volume being too low, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.
- Cons mentioned:Connectivity
Keeps Disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design is nice and it sound is great if it would stay connected to my phone. I tried everything besides replacing the unit. Currently I have a ticket open with Plantronics and ave not been contacted. Hopefully I get this replaced and can provide a better rating.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi-If you have a ticket opened with Plantronics Support, please call 1-855-765-7878 to get an update of your case. Our support representative would assist you immediately. Thank you!
Nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes is disconnects and reconnects but other than that, it a great bluetooth.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is fantastic and sound quality and noise cancelling is better than ANY other headset on the market
I would recommend this to a friend Great bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy setup. New to bluetooth so this device was just what I needed.
I would recommend this to a frienddescent ear piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but doesn't have the use time it claims. Still over all a good product.
I would recommend this to a friend- Pros mentioned:Charging case, Sound quality
Nice blue took
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my blue tooth because it is very quiet, the charging case is real handy,and it has alot of features.
I would recommend this to a friend very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and best buy is one of the stores more market confidence, I really like the quality of the products they sell, the only thing is that they should give special thanks Best Buy
I would recommend this to a friend