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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 12,813 reviews
  • Pros mentioned:
    4k, Graphics, Performance

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might be a little early to review the ps4 pro, I've had it a few month now but i must say it pretty good. I havent had any problems with games no working or crashing. I got the pro because i wanted better internet Speed and better bandwidth, and i also like the extra USB in the back of the ps4 pro so you have 3 ports now. My Internet speed is much faster now & the profomance on the ps4 pro is much bettet. And it has alot games super sampled giving you a mich shaper image quality. If you want some most power and want a better profomance & graphics this will be a good upgrade for you. Also help PSVR and if you and a 4k tv your games will look even bettet. Im happy with my ps4 pro all my games save i carry over to the new ps4 pro. And some games really look great on the pro.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Upgrade from my 500Gb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't been able to take full advantage of the 4K capabilities yet on the pro, but that is only because the limited number of games that are out that carry this capability. I assume the number of those games will only increase, investment for the future! My main reason for the purchase was for more storage space for gaming since my old PS4 was getting full. Also for the new scuf PS4 pro controller I invested in. So you may say its like buying a 4K TV, there isn't a lot of content to play at 4K but its an investment for when they do come out with more content. I would recommend for anyone who needs more storage space for all the games you have completed and do not want to have to delete them to make space for new games!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    I'm happy with the upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some people, the TV resolution doesn't matter that much but I'm a bit picky. I pay attention to the image quality whether I'm watching a movie, a tv show or playing games. I lose interest easily if the picture quality is not good. My primary reason to upgrade console was to match my SUHD TV (8000 Series) while I play games. I played a couple of games on both PS4 and PS4 Pro, a couple of movies using Amazon app through PS4 and PS4 Pro. The difference in picture quality was noticeable. I'm not sure if there would be any difference in picture quality between PS4 and PS4 Pro if you have a 1080p TV. I don't rent or buy Blu-ray discs, so I don't care about the 4k Blu-ray player, for some people this could be a deal breaker. It all depends on what your priorities are. Mine were to buy a console to PLAY GAMES with good resolution. For other things (such as movies or TV shows) either I use the app on my Smart TV or watch cable. I like the slightly changed controller (feel, headphone option and the cool blue light). I never had any major issues with PS3 Slim (besides occasional freeze) and PS4 (none), so I decided to stick with the brand that I trust completely. It's been more than 2 months and I'm enjoying PS4 Pro. I've played games for more than 12 hours continuously without any issues and I got really hooked while I was playing Horizon Zero Dawn, a perfect combination to get the best out of the upgrade (SUHD TV, PS4 Pro and a game that's probably the best in graphics on any console). I've posted a couple of screenshots of a game that I played on PS4 Pro. I'm very happy with my decision of upgrading from PS4 to PS4 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my PlayStation pro the game play is faster and looks better then my ps4

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Love the Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision ever made to upgrade to the pro a lot more quieter better graphics awesome 4K you can watch YouTube and Netflix in 4K once you upgrade it to the pro you will never regret it

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the launch edition PS4 and wanted to upgrade to the PS4 Pro since I have a Samsung 65" js8500 4K HDTV. And it was worth it. First game I tested out was "the last of us remastered" and definitely noticed the difference. The colors and graphics are amazing. I upgraded the HDD to a Samsung 1tb SSD and wow the speed is very much noticeable. Always first to open maps on multiplayer games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great for those that have not taken the plunge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grabbed the PS4 Pro because I did not have a PS4 yet. Primarily I purchased at this time to play Horizon Zero Dawn, but have also picked up Until Dawn, and downloaded Let It Die. I still am playing on 1080P and everything looks great; while I still have the option of later moving to 4K when I upgrade the TV. I do not notice any noise from the console, and it is in an open entertainment shelf about 7 feet away, right under the TV. Connecting it up was easy, from the included HDMI cable to the wireless network built in for Internet connectivity. The controller is comfortable; where before my hands would cramp up sometimes with the PS2 controllers. Seems like small incremental changes paid off with the PS4 dual shock. If anything, my only complaint in the front buttons blending in a bit too much making them hard to find or determine function; all for the sake of aesthetics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Upgrade to the PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original launch PS4 died after accidently being dropped so I decided to pay the extra $100 and get the Pro when I went to get another. Don't have a 4K TV yet, just 1080p but games seem to run a bit smoother. 4K TV or not Assassins Creed Origins looks fantastic. Overall please with the Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a fan of PlayStation the pros are awesome specially if you’re gaming in 4K. Picture quality and easy to use. Recommend for all gamers

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Playstation4 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it thank you Best Buy I highly recommend people buying Best Buy Electronics I love everything I buy from Best Buy thank you Store.253 Phoenix Arizona I love my PlayStation4 Pro

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Great definition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot because the games are seen in high definition, the console works very well, it does not make noise, not so much noise, in general I love my PS 4 pro

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4K gaming and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture quality! Pricey to not include any games and just one controller. Bouns included 4K ready hdmi... Less irritating to use than the X-biggbrother...

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    works well and is quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we got this to replace the original playstation 4, which sounded like a lawn mower and then died. Its definitely an upgrade. It has more space.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the beast of all beats. The HD graphics are amazing. The storage is even better.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Top Notch Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pro adds clarity to everything we love about PlayStation. The Last of Us looks amazing in 4K. Looking forward to playing GT Sport next year in 4K.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely missed out reviewing the ps4 til now!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely missed out reviewing the ps4 til now! After looking through my purchases I noticed that I didn't finish several reviews for several item[-s]; but here goes.... ps4 is a great system; I enjoy my wireless controller[-s], the online multi-player games, PS plus, the ps4 streaming service, the ability to watch movie discs, and I have enjoyed the ps4 paid for television subscription service [when watching movies and/or videos the ps4 remote is a must have]. some people claim to have overheating issues but I already have had several fans/stand[-s] purchased and waiting for each version of the ps4 before I purchased each model of the ps4 that I have owned-so I have never had any overheating issues. Some of my favorite games to play are the racing games and the flight games with the racing wheel on a racing rig and with the flight stick and flight throttle respectively. Although I also had to upgrade to the largest SSD possible because the OEM 1TB wasn't the right size for me. My wife even enjoys playing the Playstation 4 console with me from time to time. ¿Christmas; anyone?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great playstion I would recommend this items my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing 4k graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one month ago. I just happened to walk in best buy and see if they had one. I have to tell you. The 4K gaming with horizon, omg it's like I'm actually there in the game. I used to have an Xbox one and the only gripe I have is the menu system. Xbox has a menu and game library system much easier to use then the ps4. The horizontal menu with only a few games showing I really don't like. It's hard to find the apps I want to use. I have to scroll all the way to the left just to view the library which is 20 or so icons away. Other then that this is amazing. The last PlayStation I had was a PS2 when they first came out. Brings back a lot of memories playing gran tourismo, spiral and madden NFL 2004. Ohhh the good old days as a child. No worries, no car payments and no crazy ex girl friends.... sigh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a huge improvement over the standard ps4, the addition hard drive space is a nice addition.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best console, awesome graphics, 4k resolution brings games to life

    I would recommend this to a friend
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