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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 14,675 reviews
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Meets all Expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is sleek, and fits nicely in with the rest of my consoles. The stand that it comes with keeps it from falling over which is very nice. And it runs beautifully

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console and love the look of it. Runs any game I want perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 is a Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So when I first purchased it I couldn’t wait and open up the beast. I love the performance and gameplay that you can be able to run 60 fps with your frames not even dropping. An interesting thing is that you can run 120 fps and a 4k output is significantly insane. Although you do need a compatible tv/monitor to support 120 fps 4k. Oh, and I can’t forget about the controller it’s cool when you play a game, for example, Astro’s Playroom, and the triggers adapt to like a ball gun and it feels like you're shooting it. Overall the ps5 is indeed a game changer for me extremely love everything about it I love the experience of the controller. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Very good gaming console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice gaming console. Fast loading speed thanks to the SSD and beautiful 4k graphics. Best next-gen gaming experience one can have. I like to put mine horizontal, the console is very tall.

    I would recommend this to a friend
  • Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Still great even after almost 3 years!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent - specially when you manage to get an open box. Mine didn't come with a good Power cable, but I had another one laying around. Swapped those out and it was like brand new. Since it was open box, I didn't get the pretty white box with it but that is fine. Great deal nonetheless.... If you want to do ANYTHING online, you WILL need a PSPlus subscription, which was something that I didn't remember right away.... The DualSense Controller battery is horrible, lasting only a few hours per charge (unless you tune everything from sound to rumble down to the minimum...)

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Game Changer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect console, runs smooth and not to mention how much the difference is from the ps4 when it comes to the noise, this thing is as scilent as a sleeping man. great product highley reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but praise!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, now that there are more games that take advantage of all of the features offered in this generation. This is my second one, after getting the first one at launch. This one went right into the “man-cave” and is perfect. Definitely recommend getting the SSD with heatsink, which will help with all the game downloads and installs - those files are seemingly only getting bigger, with each new release.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far best ps5 1200 model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 1200 model is great so far no overheating hoping it stays this way highly recommend buying from best only have the newest,top in stock!! Buy this model!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome game graphics how it stands and speed A++. Been playing only nba2k23 they needa come out with more games. Overall happy with purchase..!!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Good console!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massive upgrade from my ancient PS4. Mostly like how smooth games play and how loading times are way better. Could benefit from more storage space as games these days are huge.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Sony quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is utterly better comparing with the previous one and it's pretty quiet when reading the game disc, the image picture is wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Play station 5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 wow what can I say about this product the next generation of gaming if you have a good big tv you will spend hours and hours SIMPLE AMAZING!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and updating. Works great with Samsung Q series TV's. A tad bulky, but that's to be expected with the performance

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    Best next gen console in my opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system, with even greater exclusive titles, it was great to be able to walk in, grab the box and pay for it. No issues and working as expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 for the win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally made the jump from my PS4 to a PS5 and I have been more than pleased after putting in a few hours of gameplay and use with it! This console definitely lives up to the hype with the improved graphics, speed, and the functionality of the new dual sense controller! The only complaint I have is the storage space. Out of the 825 GB on board, only about 650 GB or so are usable for games and user data. However, with the option to install an internal M.2 SSD, Sony definitely makes up for it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Finally!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 8+ years on the PS4 was happy to finally acquire the latest version. Very happy with the performance and was able to conceal the rather large console behind my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Overall performance

    Rated 5 out of 5 stars

    PlayStation Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than imagined! Definitely get the PlayStation Plus subscription, download all kinds of games for one yearly cost!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation for life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new system is amazing ; I don’t like the whole ssd part for storage it shouldn’t be where it is and it limits the size of ssd strictly to these sketchy thin parts that cost more than the ps5 ! BUTTTT it’s very useful for putting all your games on the storage so you can play with no latency it’s awesome I just hate the idea of it randomly overheating and destroying the ssd

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service and great quality workers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I want to thank the staff that helped me I don’t know his name only his face but he helped with all questions I had about cameras and about the ps5. He was very helpful, patient and kind. The storm looked amazing staff was great on top very kind. I bought the ps5 almost 4 month ago and the quality is still great not damaged or anything which is obviously great. He tried to help me with a deal but I wasn’t able to qualify but the customer service was fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Make the switch to PS5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hands down, I would say the ps5 is a much better upgrade than the ps4 pro. however I think the only downside to the PlayStation 5 compared to the pro is there is no search engine. it does have optimal speeds, it is so much faster. if you have an upgraded by now you're definitely missing out. it also has a 4K ultra HD player installed in it that's better than Blu-ray, better than the movie theaters. make the upgrade make the switch it's worth it!!!

    I would recommend this to a friend
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