Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Next-Level Gaming with the PlayStation 5

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 is an absolute game-changer! The performance is incredibly fast, with stunning graphics and smooth gameplay that truly elevate the gaming experience. The DualSense controller adds a whole new level of immersion, and I haven’t faced any issues so far. It’s perfect for both casual gamers and hardcore enthusiasts. I couldn’t recommend it more!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a ps4 for free from family a few years ago and it got me back into console gaming. I love my ps4 and wanted an upgrade to play the newer games I couldn't play on it and wow, I'm impressed. The graphics on the ps5 are phenomenal and it runs so flawlessly. I haven't had any issues with my games running or crashing. I went into it knowing that the digital games were backwards compatible and completely blown away that all ps4 games can work on the ps5. The customization for it is also so great. I'm not a big fan of white technology because it yellows over time. Being able to buy plates of my favorite color was the best discovery. This was easily the best purchase i could've made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PyayStaion 5

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product best decision I made on a purchase, didn’t regret it one bit, I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Great!! BEST BUY!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console is great overall but the controllers are not so great at times. They seem too much of a short term than long time. I enjoy my PS regardless!! Best buy I’ve ever made in a long time!!

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience next-gen gaming with the incredible PS5 - breathtaking graphics, lightning-fast load times, and a vast library of games. A true masterpiece!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is a dream

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, whenever you got a chance get it, I recommend it,the difference between this one and the last one is a lot, also you can safe money buying in BestBuy they offer the best price>>>

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation at is best

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a wise decision.turned out to be a smart choice thru bestbuy ?with the insurance gave me piece of mind.was everthing it said it was and more thank Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The big Surprise !!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I surprised my fiancé with this PS5 on Father’s Day . And the employees helped, I told my fiancé we were picking up a gps tracker and him and my song walked around the store so I told the guy behind the counter to act like I forgot my i.d and I had to use my fiancés I.d and so my fiancé came up there and he thought they were going to hand him a gps but handed him his PlayStation . It was great . The employees made it fun . Thanks so much Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Real Next-Gen

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I was turned off a bit by its size, I can truly say that the PS5 had that next-gen magic upon turning it on the first time. High-quality system and I'm happy to have snagged one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my PS5

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming console since the PS4. Love how blazing fast the PS5 starts up games especially Spiderman 2, and the dualsense 5 controller is revolutionary. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great System

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system has all the hype for a reason. Looks great, feels great, runs great, definitely worth it. There was a noticeable difference playing my first PS5 game after playing PS4 for so long.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    ps5 is awesome

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a very good console i did have an issue with the first ps5 i had bought that would overheat and shut off out of no where but this one is way better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 Console with Disk Tray

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing console! The graphics are amazing! If you had a PS4 there are some games that auto convert for free to the PS5 versions and they have such a huge boost in quality. The disk tray is perfect if you still have PS4 disks as well. The only thing I will say is that I wish the controller had more texture. It is very smooth and rather slippery. Other than that, it is a great console. I was able to fit it in a perfect slot in my Ikea TV set too. I was unable to use the stand but I did place little rubber spacers to ensure that air flow was sufficient enough. No heating problems to report.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Upgrade from PS4

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift to my spouse back in March. PS5 beautiful design and still works like new. I ordered online and pick up in store the process was very easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Playstation Console I’ve ever own

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from Xbox One X to PlayStation 5 is a big step up play station 5 UI is so amazing and so easy to use way better than Xbox. Xbox series X has the same user interface as the Xbox one and I got used to it for so long it has been 10+ years that I have not played PlayStation now that I am back. PlayStation is so easy to use the interface is amazing it’s fast, judder free if you want a fast consul, then play station is the way to go. The only thing that I did not like was the cable for the HDMI that comes with the PlayStation is not a good cable It’s a Cheap cable does not work at all. I had to buy me a fast ultra speed cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price must have for gamers

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Comes with 1 Controller. Very easy to set up and use. Spent many hours Playing games and watching Netflix and YouTube.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    PS5 - LOOKING GREATS, STABLED AND QUICK!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best games console that I have ever saw. Beisides looking greats, PS5 is utterly speed and stabled to provide the best experience ever for any gamer!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Only a 3 year wait but well worth it to get my PS5

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy I was able to finally get a PS5 after 3 years of waiting. I do have an XBOX Series X as well and find using both in different ways. The PS5 digital paired with a fast M.2 SSD is a great combo (I personally purchased Silicon Power 4TB XS70 Nvme PCIe Gen4 M.2) Performance and graphics have been amazing connected to my LG C2 with VRR, Atmos, 120Hz refresh rate. Highly recommend the upgrade from previous gen to PS5 especially for the first party exclusives.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Fast and Smooth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Bought my Wife a digital since she mostly plays Fortnite and myself this one since I own quite a bit of disc games. Super fast loading speeds compared to a PS4, and a great controller.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Meets all Expectations

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is sleek, and fits nicely in with the rest of my consoles. The stand that it comes with keeps it from falling over which is very nice. And it runs beautifully

    I would recommend this to a friend
Sponsored