Customer Ratings & Reviews

As a loyal PlayStation fan and a long-standing Best Buy customer for nearly two decades, I was beyond excited to purchase the PS5 Pro from my favorite retailer. While the experience began with a small hiccup, it ended up reaffirming why I’ve trusted Best Buy for so long. The first PS5 Pro I received had issues with artifacting and freezing during gameplay after installing the disc drive attachment for any pshycial games. For a gamer who values performance, this was disappointing. However, Best Buy handled the situation perfectly. The exchange process was smooth and hassle-free—no questions asked. Their commitment to making things right reminded me why I’ve chosen to shop with them for nearly 20 years. With my new PS5 Pro in hand, I can confidently say it’s a game-changer. The stunning graphics, seamless performance, and lightning-fast load times make it a console worth every penny. Paired with the immersive DualSense controller, the PS5 Pro delivers an unparalleled gaming experience. And best of all, my disc games no longer freeze the system. This entire process has only deepened my trust in Best Buy. Their customer service is top-notch, and they’ve once again proven why they’re my go-to for tech and gaming. If you’re thinking of getting a PS5 Pro, I highly recommend Best Buy—they stand by their customers and deliver excellence.

The most powerful PS5 there is. I notice the difference with the speed and graphics with this than my previous PS5. The storage is also very appreciated. Very well performing machine. Love it. Worth the extra money.only thing I added was a disc drive so I can still play my game collection.

The PS5 Pro lives up to the hype. It is not just a slightly faster version of the original — it is a beast. The performance jump is noticeable right out the gate, especially if you are playing demanding titles in 4K. Frame rates are smoother, load times are almost instant, and games look cleaner and more detailed than ever before.

Sony never Disappoints, which is why it took me so long to get the PS5. Sony has a habit leaving out a lot of Key Features and Details, that you don’t discover until you have their Products. The PlayStation 5 is No exception. From the ability to Cross Remote Play between your PS5 and PS4. A feature that Unlocks itself on both Consoles once you Log into your PS5. That’s just to Name and Describe One Feature. The Console has a Unique Design from Standard to the Pro. With the Pro version being the most Unique. It’s a Gorgeous Console, packed with a lot of Upgradable Hardware. The Setup is No different from your average PlayStation, simply Login and go. If you can Afford the Disc Drive, do get it, it will allow you to play your PS4 games on it, with a feature that may also allow most games to be upgraded to the PS5 versions if available. With Rumor that an Update allow you to Download and Play the Disc of PS2 and 3 games also. Pairing your PlayStation 5 with a Portable is also an Option, I did just that, which allows me access my PS5 or PlayStation Plus Account no matter where I’m at, as long as I have a Strong enough WiFi connection. What I’m trying to say is, you can’t go wrong with the PlayStation 5, as Technology evolves, so should you and your PlayStation. I only waited so long cause there were always a PlayStation 4 version available with the PS5 version. With rumor of a PlayStation 6 and games coming out only feature on the 5, it wasn’t a difficult choice. Treat yourself with a PlayStation 5, you won’t regret it.

The PS5 Pro is by far the best gaming console I have ever owned. The speed is unbelievable—games load in seconds, and the 4K performance with high frame rates makes everything look stunning. The new controller feels amazing in the hands and adds so much to the gameplay experience. What I love most is how quiet the system runs even during long sessions. This console is worth every penny, and I couldn’t be happier with my purchase. Highly recommended!

It is really impressive in games that have uncapped frame rates and even improves the resolution in games that don't. On top of that, native ps5 pro ports are even more impressive with Spiderman 2 running at 40fps with VRR and fidelity ps5 pro mode. It is a little expensive and probably should have included a disc drive which is why I give it a 4 out of 5 but it is still good all around. It also transferred all the games from my m.2 drive in under an hour for twelve hundred gigabytes of data.

This is my second console. I owned the very first batch of ps5 disk. I can see and feel a difference in the pro. Games that I played daily seem to run faster and the fps is much higher.

If you already own a PS5, I wouldn't bother paying FULL price for this device. If you don't own a PS5 right now, just buy this. You'll get a superior machine with a larger storage capacity right out of the box! I would also highly recommend getting the disk drive (unless you know without a shadow of a doubt that you're an all-digital gamer). I would recommend this console ONLY if you don't already own a PS5 (non-pro version) and are OK with the prospect of maybe forking over extra $$$ for a disk drive down the line. Performance is as expected, and you can find a million reviews breaking that stuff down on YT, so I won't bother going into it here. It's fast, it's snappy, and works well every time. Also, the fact that the "PRO" version of the console DOES NOT include a vertical stand and still includes the **standard** controller is not OK (at least throw in the PlayStation EDGE Pro Controller for the price that is being charged)! Recommendations: Sony NEEDS to upgrade the joysticks in their controllers to hall-effect joysticks so that controller-drift becomes a thing of the past. As a consumer, I'd wait for a sale/bundle deal (see if you can get the console and a disk-drive for a reduced price, or the PlayStation EDGE controller).

Enhanced graphics, frame rate, storage, and connectivity. What more could you ask for? Sony knocked it out of the park with this one. Paired with an Edge controller, this console is the best gaming experience Sony has ever produced.

Absolutely love the PS5 Pro. I have a huge library of games and they all have improved graphics and speed. The ray tracing is notably, the most eye-catching edition to past and present games. Since there are so many amazing games and upcoming games to play. I've decided to just buy PlayStation Pro models of going forward. Highly recommend especially with the new slew of games coming out this year and next year they all are going to be optimized for the PS five Pro! Can't wait!

Currently new to the gaming network, and I truly believe PS5 was the way to go. I was using an Xbox1 which wasn’t bad overall, but did take a while to load the games I wanted to play. I went ahead and chose the PS5 to be able to play GTA Online with my other friends who also have a PS. I think it was one of the best decisions I’ve made. Great quality, graphics, and over all a very solid and quick startup. No waiting time when I start it up, it’s over all very quick, easy and fun.

Absolutely blown away by the PS5 Pro! The upgraded performance with 8K resolution support and faster frame rates makes gameplay smoother and more immersive than ever. The new design is sleek and modern, and the expanded storage is a huge win for gamers who love digital download. If you’re looking for a next-level gaming experience, the PS5 Pro is worth every penny!

Got this as an upgrade in prep for some upcoming games I really want to play a console. People say the upgrade isn’t worth the $ but I can honestly say I’m noticing some true crisp differences. Also the pro is smooth, runs quiet and has a lot of display accessibility options that I’m liking. No complaints! In store pickup was quick and easy!

Next-level performance! Games look stunning in 4K, and the speed is insane. Load times are basically gone. A huge upgrade from the base PS5 worth every dollar if you’re a serious gamer.

I game on PC and PS5 and let me tell you the PS5 Pro doesnt dissapoint! It pushes all those games that struggle with fram rate, to a smooth 60fps through and through. To add to the upgrade, it uses AI tech called PSSR to give you a pixel count equal to or even better than 4k. PC will always have the upper hand but to get the same quality im getting with the Pro, i would need to spend $1600+ on a PC equivalent. Nice mid cycle for those new and for those who have upgraded their TVs and Monitors recently.

Honestly after playing my bfs PS5 I decided to finally upgrade myself to the PS5 Pro after holding on to my PS3/PS4 and it does not disappoint. The graphics and load times are definitely better to me, but the regular PS5 is still fine as well. My tv only supports the 1440p/60 fsp/hrz so I can only imagine what the 120 fsp looks like. I think the price is reasonable for the Pro (lowkey not after taxes though because it adds like $50 unless you live in a tax free state). I remember paying like $500 back in the day for the first PS3 so for $200 more dollars to get what the Pro gives, I don’t feel too bad. I do however understand why not having a disc drive or stand included is irritating for the customer, but again for me it is still worth it. Overall, If you have the extra money, I say get the Pro. If you really don’t care that much or have a regular tv that can’t support the high features of the Pro, then stick with the regular. I play games like COD, The Last of Us and Tekken for reference.

So I decided to back up my original PS5 then trade it in to Best Buy for a PS5 Pro. Great trade-in experience! The PS5 Pro does not disappoint. Comes with 2TB of Console storage, thats more than 3x the storage in the PS5. I have an LG C2 which supports 4K 120fps. Played some games and I do see a marginal improvement. Horizon, Call of Duty to name a few. There are select games that are PS5 Pro enhanced, that can balance fidelity and performance up to 120fps. The only con is that there are limited amount of games available that are PS5 Pro enhanced, but there will be more in the near future. $700 is pretty steep, so the choice is up to you. If you are satisfied with your PS5 original or slim and love how the games look, then youll be fine. If you want more out of your games and you are big on tech like me, check out the PS5 Pro!!

After waiting so long to purchase a PS5, I had to go ahead and pick up the PS5 Pro. Everything about the Pro is fantastic. From loading times to performance, I’d say the Pro is pretty much worth it if you don’t already have a PS5 like I did myself. Only criticism I got for the console is that it should have come with a vertical stand AND disc drive. There’s no reason why it shouldn’t have been included.

Definitely see the upgrade in hardware makes ti loading and processing speeds and quality for gaming. Very happy and will continue to use over PC for most of my gaming.

If you’re getting a ps5 this is the only one to get. It has more storage more power and boy does it look good on a 55 inch LG oled. Games are buttery smooth and look amazing.